service Ram ProMaster 2020 Repair Manual

194TECHNICAL SPECIFICATIONS
(Continued)
MMT In Gasoline
Methylcyclopentadienyl Manganese Tricarbonyl
(MMT) is a manganese-containing metallic addi -
tive that is blended into some gasoline to
increase octane. Gasoline blended with MMT
provides no performance advantage beyond
gasoline of the same octane number without
MMT. Gasoline blended with MMT reduces
spark plug life and reduces emissions system
performance in some vehicles. The manufac -
turer recommends that gasoline without MMT
be used in your vehicle. The MMT content of
gasoline may not be indicated on the gasoline
pump; therefore, you should ask your gasoline
retailer whether the gasoline contains MMT.
MMT is prohibited in Federal and California
reformulated gasoline.
Fuel System Cautions
NOTE:
Intentional tampering with the emissions
control system can result in civil penalties being
assessed against you.
Carbon Monoxide Warnings
CAUTION!
Follow these guidelines to maintain your
vehicle’s performance:
The use of leaded gasoline is prohibited by
Federal law. Using leaded gasoline can
impair engine performance and damage
the emissions control system.
An out-of-tune engine or certain fuel or igni -
tion malfunctions can cause the catalytic
converter to overheat. If you notice a
pungent burning odor or some light smoke,
your engine may be out of tune or malfunc -
tioning and may require immediate service.
Contact an authorized dealer for service
assistance.
The use of fuel additives, which are now
being sold as octane enhancers, is not
recommended. Most of these products
contain high concentrations of methanol.
Fuel system damage or vehicle perfor -
mance problems resulting from the use of
such fuels or additives is not the responsi -
bility of the manufacturer and may void or
not be covered under the New Vehicle
Limited Warranty.
CAUTION!
(Continued)

WARNING!
Carbon monoxide (CO) in exhaust gases is
deadly. Follow the precautions below to
prevent carbon monoxide poisoning:
Do not inhale exhaust gases. They contain
carbon monoxide, a colorless and odorless
gas, which can kill. Never run the engine in
a closed area, such as a garage, and never
sit in a parked vehicle with the engine
running for an extended period. If the
vehicle is stopped in an open area with the
engine running for more than a short
period, adjust the ventilation system to
force fresh, outside air into the vehicle.
Guard against carbon monoxide with
proper maintenance. Have the exhaust
system inspected every time the vehicle is
raised. Have any abnormal conditions
repaired promptly. Until repaired, drive with
all side windows fully open.

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206MULTIMEDIA
SiriusXM® Setup — If Equipped
After pressing the SiriusXM® Setup button on the touchscreen, the following settings will be available:
Setting Name Selectable Options
Tune StartOnOff
NOTE:
The “Tune Start” feature begins playing the current song from the beginning when you tune to a music channel using one of the 12 presets, so you
can enjoy the complete song. This feature occurs the first time the preset is selected during that current song. Tune Start works in the background,
so you will not even realize it's on, except that you will miss the experience of joining your favorite song with only a few seconds left to play.
Channel Skip List of Channels
NOTE:
SiriusXM® can be programmed to designate a group of channels that are the most desirable to listen to or to exclude undesirable channels while
scanning. This feature allows you to select the channels you would like to skip.
Subscription Information Sirius ID
NOTE:
New vehicle purchasers or lessees will receive a free, limited-time subscription to SiriusXM® Satellite Radio with your radio. Following the expiration
of the free services, it will be necessary to access the information on the Subscription Information screen to re-subscribe.
1. Press the Subscription Information button on the touchscreen to access the Subscription Information screen.
2. Write down the Sirius ID numbers for your receiver. To reactivate your service, either call the number listed on the screen or visit the provider online.

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212MULTIMEDIA
Fast Seek Down
Press and hold the Seek Down button on the
touchscreen to advance the radio through the
available stations or channel at a faster rate.
The radio stops at the next available station or
channel when the button on the touchscreen is
released.
Direct Tune
Direct Tune
The Direct Tune touchscreen is available in AM,
FM and SXM (if equipped) radio modes and can
be used to direct tune the radio to a desired
station or channel. Press the Tune button
located at the bottom of the radio screen. Press the available number button to begin
selecting a desired station. Once a number has
been entered, any numbers that are no longer
possible (stations that cannot be reached) will
become deactivated/grayed out.
If you accidentally entered the wrong station
number, press the CLR button to clear the radio
station numbers and re-enter the correct
station number.
Once the last digit of a station has been
entered, the Direct Tune touchscreen will close
and the system will automatically tune to that
station. The selected Station or Channel
number is displayed in the Direct Tune text box.
SiriusXM® Satellite Radio Mode — If Equipped
SiriusXM® Satellite Radio uses direct satel
-
lite-to-receiver broadcasting technology to
provide clear, coast to coast radio content. Siri -
usXM® is a subscription based service.
Get over 160 channels on your satellite radio,
and enjoy all you want, all in one place. Hear
commercial-free music plus sports, news, talk
and entertainment. Get all the premium
programming, including Howard Stern, every
NFL® game, Oprah Radio, every MLB® and
NHL® game, every NASCAR® race, Martha
Stewart and more. And get 20+ extra channels, including SiriusXM® Latino, offering 20 chan
-
nels of commercial free music, news, talk,
comedy, sports and more dedicated to Spanish
language programming.
SiriusXM® services require subscriptions, sold
separately after the trial included with the new
vehicle purchase. If you decide to continue your
service at the end of your trial subscription, the
plan you choose will automatically renew and
bill at then-current rates until you call Siri -
usXM® at 1-866-635-2349 to cancel. See Siri -
usXM® Customer Agreement for complete
terms at www.siriusxm.com (US Residents) or
www.siriusxm.ca (Canadian Residents). All fees
and programming subject to change. The satel-
lite service is available only to those at least 18
and older in the 48 contiguous US and D.C. The
SiriusXM® satellite service is also available in
PR (with coverage limitations). Our Internet
radio service is available throughout the satel -
lite service area and in AK and HI. © 2019 Siri -
usXM® Radio Inc. SiriusXM® and all related
marks and logos are trademarks of SiriusXM®
Radio Inc.
This functionality is only available for radios
equipped with a Satellite receiver. To receive
satellite radio, the vehicle needs to be outside
with a clear view to the sky.

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MULTIMEDIA233
Shortest Route
You can choose whether you would like the
navigation system to chose the shortest
route by distance to the destination.
Most Eco-Friendly Route
You can choose whether you would like the
navigation system to chose the route that will
consume the least amount of energy.
Avoid Interstate Highways
You can choose whether you would like the
navigation system to avoid all highways while
navigating to the destination.
Sounds And Warnings
Select this setting to change the following
sounds and warnings:
Warning Type : You can choose the type of
warnings you want to hear when you are
driving:
Warning Sounds: Hear only warning
sounds
None: No warning sounds are given
Safety Warnings : You can change settings for
whether you want to be warned, never
warned, or warned only if you are speeding.
The following options are available:
When speeding: This warning is given
when you exceed the speed limit by more
than 3 mph (5 km/h). When you are
speeding, the speed panel also turns red
in the guidance view.
Driver Safety: Select this setting to make some features locked while the vehicle is
in motion.
NOTE:
This feature increases safety by minimizing
driver distraction. When driver safety is on, a
message tells you when the lock is enabled.
System
Select this setting to reset all other settings.
Selecting “Reset” will delete all saved places
and settings and restore the standard settings.
This includes the language, voice settings,
warning settings, and theme. NOTE:
This is not a software update and will not affect
the version of the software application installed
on your Uconnect system.
Points Of Interest
About Points Of Interest
Points Of Interest (POI), are useful places on the
map.
Here are some examples:
Restaurants
Hotels
Museums
Parking lots
Gas stations
Emergency Services
9

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246
CUSTOMER ASSISTANCE
SUGGESTIONS FOR OBTAINING SERVICE
FOR YOUR VEHICLE
Prepare For The Appointment
If you are having warranty work done, be sure to
have the right papers with you. Take your
warranty folder. All work to be performed may
not be covered by the warranty. Discuss addi-
tional charges with the service manager. Keep a
maintenance log of your vehicle's service
history. This can often provide a clue to the
current problem.
Prepare A List
Make a written list of your vehicle's problems or
the specific work you want done. If you've had
an accident or work done that is not on your
maintenance log, let the service advisor know.
Be Reasonable With Requests
If you list a number of items and you must have
your vehicle by the end of the day, discuss the
situation with the service advisor and list the
items in order of priority. At many authorized
dealers, you may obtain a rental vehicle at a
minimal daily charge. If you need a rental, it is
advisable to make these arrangements when
you call for an appointment.
IF YOU NEED ASSISTANCE
The manufacturer and its authorized dealers
are vitally interested in your satisfaction. We
want you to be happy with our products and
services.
Warranty service must be done by an autho -
rized dealer. We strongly recommend that you
take the vehicle to an authorized dealer. They
know your vehicle the best, and are most
concerned that you get prompt and high quality
service. The manufacturer's authorized dealers
have the facilities, factory-trained technicians,
special tools, and the latest information to
ensure the vehicle is fixed correctly and in a
timely manner. This is why you should always talk to an autho
-
rized dealer service manager first. Most matters
can be resolved with this process.
If for some reason you are still not satisfied,
talk to the general manager or owner of the
authorized dealer. They want to know if you
need assistance.
If an authorized dealer is unable to resolve
the concern, you may contact the manufac -
turer's customer center.
Any communication to the manufacturer's
customer center should include the following
information:
Owner's name and address
Owner's telephone number (home, mobile,
and office)
Authorized dealer name
Vehicle Identification Number (VIN)
Vehicle delivery date and mileage

20_VF_OM_EN_US_t.book Page 246

CUSTOMER ASSISTANCE247
FCA US LLC Customer Center
P.O. Box 21–8004
Auburn Hills, MI 48321–8004
Phone: (866) 726-4636
FCA Canada Inc. Customer Center
P.O. Box 1621
Windsor, Ontario N9A 4H6
Phone: (800) 465-2001 English / (800)
387-9983 French
In Mexico Contact
Av. Prolongacion Paseo de la Reforma, 1240
Sante Fe C.P. 05109
Mexico, D. F.
In Mexico City: 800-505-1300
Outside Mexico City: +(52) 55 50817568
Puerto Rico And US Virgin Islands
FCA Caribbean LLC
P.O. Box 191857
San Juan 00919-1857
Phone: (866) 726-4636
Fax: (787) 782-3345
Customer Assistance For The Hearing Or
Speech Impaired (TDD/TTY)
To assist customers who have hearing difficul -
ties, the manufacturer has installed special
Telecommunication Devices for the Deaf (TDD)
equipment at its customer center. Any hearing
or speech impaired customer, who has access
to a TDD or a conventional teletypewriter (TTY)
in the United States, can communicate with the
manufacturer by dialing 1-800-380-CHRY.
Canadian residents with hearing difficulties that
require assistance can use the special needs
relay service offered by Bell Canada. For TTY
teletypewriter users, dial 711 and for Voice
callers, dial 1-800-855-0511 to connect with a
Bell Relay Service operator.
Service Contract
You may have purchased a service contract for
a vehicle to help protect you from the high cost
of unexpected repairs after the manufacturer's
New Vehicle Limited Warranty expires. The
manufacturer stands behind only the manufac -
turer's service contracts. If you purchased a
manufacturer's service contract, you will
receive Plan Provisions and an Owner Identifica-
tion Card in the mail within three weeks of the
vehicle delivery date. If you have any questions
about the service contract, call the manufac -
turer's Service Contract National Customer
Hotline at (800) 521-9922 (Canadian resi-
dents, call (800) 465-2001 English / (800)
387-9983 French).
The manufacturer will not stand behind any
service contract that is not the manufacturer's
service contract. It is not responsible for any
service contract other than the manufacturer's
service contract. If you purchased a service
contract that is not a manufacturer's service
contract, and you require service after the
manufacturer's New Vehicle Limited Warranty
expires, please refer to the contract documents,
and contact the person listed in those docu -
ments.
10

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248CUSTOMER ASSISTANCE
We appreciate that you have made a major
investment when you purchased the vehicle. An
authorized dealer has also made a major invest -
ment in facilities, tools, and training to assure
that you are absolutely delighted with the
ownership experience. You will be pleased with
their sincere efforts to resolve any warranty
issues or related concerns.WARRANTY INFORMATION
See the Warranty Information for the terms and
provisions of FCA US LLC warranties applicable
to this vehicle and market.
MOPAR PARTS
Mopar fluids, lubricants, parts, and accessories
are available from an authorized dealer. They
are recommended for your vehicle in order to
help keep the vehicle operating at its best.
REPORTING SAFETY DEFECTS
In The 50 United States And Washington,
D.C.
If you believe that your vehicle has a defect that
could cause a crash or cause injury or death,
you should immediately inform the National
Highway Traffic Safety Administration (NHTSA)
in addition to notifying FCA US LLC.
If NHTSA receives similar complaints, it may
open an investigation, and if it finds that a
safety defect exists in a group of vehicles, it may
order a recall and remedy campaign. However,
NHTSA cannot become involved in individual
problems between you, an authorized dealer, or
FCA US LLC. To contact NHTSA, you may call the Vehicle
Safety Hotline toll free at 1-888-327-4236 (TTY:
1-800-424-9153); or go to
http://
www.safercar.gov ; or write to: Administrator,
NHTSA, 1200 New Jersey Avenue, SE., West
Building, Washington, D.C. 20590. You can also
obtain other information about motor vehicle
safety from http://www.safercar.gov .
In Canada
If you believe that your vehicle has a safety
defect, you should contact the Customer
Service Department immediately. Canadian
customers who wish to report a safety defect to
the Canadian government should contact
Transport Canada, Motor Vehicle Defect Investi -
gations and Recalls at 1-800-333-0510 or go to
http://www.tc.gc.ca/roadsafety/ .
WARNING!
Engine exhaust (internal combustion engines
only), some of its constituents, and certain
vehicle components contain, or emit,
chemicals known to the State of California to
cause cancer and birth defects, or other
reproductive harm. In addition, certain fluids
contained in vehicles and certain products of
component wear contain, or emit, chemicals
known to the State of California to cause
cancer and birth defects, or other
reproductive harm.

20_VF_OM_EN_US_t.book Page 248

CUSTOMER ASSISTANCE249
PUBLICATION ORDER FORMS
To order the following manuals, you may use
either the website or the phone numbers listed
below.
Service Manuals
These comprehensive Service Manuals provide
the information that students and professional
technicians need in diagnosing/trouble -
shooting, problem solving, maintaining,
servicing, and repairing FCA US LLC vehicles. A
complete working knowledge of the vehicle,
system, and/or components is written in
straightforward language with illustrations,
diagrams, and charts. Diagnostic Procedure Manuals
Diagnostic Procedure Manuals are filled with
diagrams, charts and detailed illustrations.
These practical manuals make it easy for
students and technicians to find and fix prob-
lems on computer-controlled vehicle systems
and features. They show exactly how to find and
correct problems the first time, using
step-by-step troubleshooting and driveability
procedures, proven diagnostic tests, and a
complete list of all tools and equipment.
Owner's Manuals
These Owner's Manuals have been prepared
with the assistance of service and engineering
specialists to acquaint you with specific FCA US
LLC vehicles. Included are starting, operating,
emergency, and maintenance procedures as
well as specifications, capabilities, and safety
tips.
Call toll free at:
1-800-890-4038 (US)
1-800-387-1143 (Canada)
Or
Visit us on the Worldwide Web at:
www.techauthority.com (US)
10

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251

Cargo Area Cover

..................................... 37
Cargo Compartment
.................................. 37
Cargo Light
............................................ 26
Certification Label
.................................. 112
Change Oil Indicator
.................................. 44
Changing A Flat Tire
........................ 133, 168
Chart, Tire Sizing
.................................... 169
Check Engine Light
(Malfunction Indicator Light)
......................... 55
Checking Your Vehicle For Safety
................... 89
Checks, Safety
........................................ 89
Child Restraint
........................................ 83
Child Restraints
Booster Seats.................................... 86Child Seat Installation.......................... 88Infant And Child Restraints................... 85Older Children And Child Restraints........ 85
Clean Air Gasoline
.................................. 192
Cleaning
Wheels........................................... 183
Climate Control
........................................ 28Manual............................................ 28Rear................................................ 32
Cold Weather Operation
.............................. 92
Compact Spare Tire
................................. 181
Contract, Service
.................................... 247
Cooling Pressure Cap (Radiator Cap)
............. 165

Cooling System
...................................... 163Adding Coolant (Antifreeze)................. 164Coolant Level........................... 163, 165Cooling Capacity............................... 195Disposal Of Used Coolant................... 165Drain, Flush, And Refill....................... 163Inspection....................................... 165Points To Remember......................... 165Pressure Cap................................... 165Radiator Cap................................... 165Selection Of Coolant (Antifreeze).. 164, 195
Corrosion Protection
................................ 187
Cruise Light
............................................53
Cupholders
..................................... 38, 190
Customer Assistance
............................... 246
Customer Programmable Features
................ 199
Cybersecurity
........................................ 198
D

Dealer Service
....................................... 158
Defroster, Windshield
.................................90
Diagnostic System, Onboard
......................... 54
Dimmer Control Switch
............................... 27
Dimmer Switch
Headlight..........................................24
Dipsticks
Automatic Transmission..................... 168Power Steering................................. 103
Disable Vehicle Towing
............................. 149

Disposal
Antifreeze (Engine Coolant)................ 165
Door Ajar
.............................................. 47
Door Ajar Light
........................................ 47
Door Locks
............................................ 14Automatic........................................ 15
Doors
.................................................. 14
Driver’s Seat Back Tilt
............................... 15
Driving
Through Flowing, Rising, Or Shallow
Standing Water
............................... 121
E

Electric Brake Control System
....................... 57
Electric Remote Mirrors
.............................. 22
Electrical Power Outlets
............................. 39
Electronic Speed Control (Cruise Control)
....... 103
Electronic Stability Control (ESC)
................... 57
Electronic Throttle Control Warning Light
.......... 48
Emergency, In Case Of
Freeing Vehicle When Stuck............... 149Jacking...................................133, 168Jump Starting.................................. 145
Emission Control System Maintenance
............ 55
11
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253
H

Hazard
Driving Through Flowing, Rising,
Or Shallow Standing Water
................. 121
Hazard Warning Flashers
.......................... 123
Head Restraints
....................................... 20
Headlights
Cleaning......................................... 187High Beam........................................ 24High Beam/Low Beam Select Switch....... 24Passing............................................ 24Switch.............................................. 23
Heated Mirrors
........................................ 23
Heated Seats
.......................................... 18
Heater, Engine Block
................................. 93
High Beam/Low Beam Select (Dimmer) Switch
... 24
Hill Start Assist
........................................ 60
Hitches
Trailer Towing.................................. 114
Hood Prop
............................................. 36
Hood Release
......................................... 36
I

Ignition
.................................................11Key.............................................. 9, 11Switch.............................................. 11
Ignition Key Removal
.................................11
Illuminated Entry
......................................27
Immobilizer (Sentry Key)
............................. 12
Inside Rearview Mirror
................................21
Instrument Cluster
.............................. 41, 53Display............................................. 43
Instrument Panel Lens Cleaning
................... 189
Interior And Instrument Lights
.......................25
Interior Appearance Care
........................... 188
Interior Lights
..........................................25
Intermittent Wipers (Delay Wipers)
..................28
Introduction
..............................................7
iPod/USB/MP3 Control
............................. 238
J

Jack Location
........................................ 133
Jack Operation
.............................. 133, 168
Jacking And Tire Changing
......................... 133
Jacking And Tire Changing Instructions
...........135
Jump Starting
........................................ 145
K

Key Fob
Programming Additional Key Fobs
.......... 10
Key Fob Battery Service (Remote Keyless Entry)
.. 10
Key Fob Programming (Remote Keyless Entry)
.... 10
Key-In Reminder
...................................... 12
Keys
..................................................... 9Replacement.................................... 12Sentry (Immobilizer)............................ 12
L

Lane Change Assist
.................................. 25
Lap/Shoulder Belts
.................................. 67
Latches
................................................ 91Hood............................................... 36
Lead Free Gasoline
................................ 192
Leaks, Fluid
........................................... 91
Life Of Tires
......................................... 179
Light Bulbs
.....................................91, 123
Lights
.................................................. 91Air Bag................................. 47, 73, 90Brake Assist Warning.......................... 59Brake Warning.................................. 48Bulb Replacement............................ 123Cruise............................................. 53Daytime Running............................... 24Dimmer Switch, Headlight...............23, 2411
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