seats RAM PROMASTER 2021 Owners Manual

2
INTRODUCTION
Symbols Key ............................................................ 7
WARNINGS AND CAUTIONS ................................. 7
VAN CONVERSIONS/CAMPERS ........................... 7
VEHICLE MODIFICATIONS/ALTERATIONS ........... 7
Symbol Glossary ..................................................... 8
GETTING TO KNOW YOUR VEHICLE
KEYS ......................................................................10
Key Fob......................................................... 10
SENTRY KEY ..........................................................12
IGNITION SWITCH .................................................12
VEHICLE SECURITY SYSTEM —
IF EQUIPPED .........................................................13
To Arm The System ...................................... 13
To Disarm The System................................. 13
Rearming Of The System............................. 13
Security System Manual Override .............. 13
DOORS ..................................................................14
Power Door Locks ....................................... 14
Auto Unlock Doors ....................................... 15
Automatic Door Locks ................................. 15
STEERING WHEEL.................................................15
Telescoping Steering Column ..................... 15 SEATS .................................................................... 15
Manual Adjustments ................................... 16
Heated Seats — If Equipped ....................... 19
Fold Down Tray — If Equipped..................... 20
Adjustable Armrests — If Equipped ............ 20
Head Restraints .......................................... 20
UCONNECT VOICE RECOGNITION ....................... 22
Introducing Voice Recognition .................... 22
Basic Voice Commands............................... 22
Get Started ................................................... 22
Additional Information ................................. 22
MIRRORS ............................................................. 23
Inside Rearview Mirror ................................ 23
Outside Mirrors ........................................... 24
Power Mirrors — If Equipped ....................... 24
Power Folding Outside Mirrors —
If Equipped ................................................... 25 Heated Mirrors — If Equipped ..................... 25
EXTERIOR LIGHTS ................................................ 26
Multifunction Lever ..................................... 26
Headlights ................................................... 26
Daytime Running Lights (DRLs) —
If Equipped .................................................. 26 High/Low Beam Switch .............................. 26
Flash-To-Pass .............................................. 26
Parking Lights ............................................. 26
Follow Me Home/Headlight Delay .............. 27
Fog Lights — If Equipped ............................ 27 Turn Signals ................................................. 27
Lane Change Assist ..................................... 27
Battery Saver ............................................... 27
INTERIOR LIGHTS ................................................28
Courtesy Lights ............................................ 28
Illuminated Entry ......................................... 30
WIPERS AND WASHERS .....................................30
Windshield Wiper Operation ...................... 30
CLIMATE CONTROLS ...........................................31
Manual Climate Control Descriptions
And Functions .............................................. 31 Additional Rear Climate Control —
If Equipped ................................................... 34 Operating Tips.............................................. 34
INTERIOR STORAGE AND EQUIPMENT ..............36
Storage ......................................................... 36
USB/AUX Control — If Equipped ................ 37
Power Outlets............................................... 37
Auxiliary Switches — If Equipped ................ 38
WINDOWS ............................................................39
Power Windows .......................................... 39
Window Bar Grates — If Equipped .............. 39
Wind Buffeting ............................................ 40
HOOD......................................................................40
Opening ........................................................ 40
Closing.......................................................... 41
CARGO AREA FEATURES .....................................41

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5
SERVICING AND MAINTENANCE
SCHEDULED SERVICING .................................. 211Maintenance Plan......................................212
ENGINE COMPARTMENT .................................. 215
3.6L Engine ...............................................215Checking Oil Level......................................216
Adding Washer Fluid..................................217Maintenance-Free Battery .......................217
Pressure Washing ......................................217
VEHICLE MAINTENANCE ................................... 218
Engine Oil ...................................................218
Engine Oil Filter ..........................................219Engine Air Cleaner Filter ...........................219
Air Conditioner Maintenance ...................219Body Lubrication ........................................221
Windshield Wiper Blades .........................221
Exhaust System ........................................221
Cooling System ..........................................223Brake System ............................................226
Automatic Transmission ............................226
FUSES .........................................................228
BULB REPLACEMENT ................................235
TIRES .................................................................. 240
Tire Safety Information .............................240Tires — General Information .....................248Tire Types ...................................................252
Spare Tires — If Equipped .........................253
Wheel And Wheel Trim Care ....................255
Snow Traction Devices .............................257Tire Rotation Recommendations ..............258 DEPARTMENT OF TRANSPORTATION
UNIFORM TIRE QUALITY GRADES .................. 259
Treadwear .................................................. 259
Traction Grades ......................................... 259
Temperature Grades ................................. 259
STORING THE VEHICLE .....................................260
BODYWORK ........................................................ 260
Protection From Atmospheric Agents....... 260
Body And Underbody Maintenance .......... 260Preserving The Bodywork .......................... 261
INTERIORS ......................................................... 261
Seats And Fabric Parts .............................. 261
Plastic And Coated Parts ........................... 262
Leather Surfaces ....................................... 263Glass Surfaces .......................................... 263Cleaning The Instrument Panel
Cupholders ................................................. 263
TECHNICAL SPECIFICATIONS
VEHICLE IDENTIFICATION NUMBER.................264
BRAKE SYSTEM .................................................. 264

WHEEL AND TIRE TORQUE SPECIFICATIONS .... 264

Torque Specifications ................................ 264
FUEL REQUIREMENTS .......................................265
3.6L Engine ................................................ 265
Reformulated Gasoline ............................ 266
Materials Added To Fuel ........................... 266
Gasoline/Oxygenate Blends ..................... 266Do Not Use E-85 In Non-Flex Fuel
Vehicles ...................................................... 266
CNG And LP Fuel System Modifications ..... 267

MMT In Gasoline........................................ 267
Fuel System Cautions................................ 267
FLUID CAPACITIES ............................................. 268
ENGINE FLUIDS AND LUBRICANTS ................. 268
CHASSIS FLUIDS AND LUBRICANTS ............... 270
CUSTOMER ASSISTANCE
SUGGESTIONS FOR OBTAINING SERVICE
FOR YOUR VEHICLE .......................................... 271 Prepare For The Appointment .................. 271Prepare A List............................................. 271
Be Reasonable With Requests ................. 271
IF YOU NEED ASSISTANCE .............................. 271
FCA US LLC Customer Center ................... 272
FCA Canada Inc. Customer Center ........... 272
Mexico ........................................................ 272
Puerto Rico And US Virgin Islands ............ 272
Customer Assistance For The Hearing Or
Speech Impaired (TDD/TTY) ..................... 272 Service Contract ....................................... 272
WARRANTY INFORMATION .............................. 273
MOPAR PARTS .................................................. 273
REPORTING SAFETY DEFECTS ........................ 273 In The 50 United States And
Washington, D.C. ....................................... 273 In Canada ................................................... 273
PUBLICATION ORDER FORMS ........................ 274
General Information.......................................... 274

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GETTING TO KNOW YOUR VEHICLE15
AUTO UNLOCK DOORS
This feature unlocks all front doors when one
front door is opened.
NOTE:
If the rear or side door is open, only the rear or
side door is unlocked.
AUTOMATIC DOOR LOCKS
When enabled, the door locks will lock
automatically when the vehicle's speed exceeds
12 mph (20 km/h). The auto door lock feature
can be enabled or disabled through the
Uconnect system Úpage 89.
STEERING WHEEL
TELESCOPING STEERING COLUMN
This feature allows you to lengthen or shorten
the steering column. The telescoping control
handle is located below the steering wheel at
the end of the steering column.
Telescoping Control Handle

To unlock the steering column, pull the control
handle up. To lengthen or shorten the steering
column, pull the steering wheel outward or push
it inward as desired. To lock the steering column
in position, push the control handle down until
fully engaged.
SEATS
Seats are a part of the Occupant Restraint
System of the vehicle.
WARNING!
Do not adjust the steering column while
driving. Adjusting the steering column while
driving or driving with the steering column
unlocked, could cause the driver to lose
control of the vehicle. Failure to follow this
warning may result in serious injury or death.
WARNING!
It is dangerous to ride in a cargo area,
inside or outside of a vehicle. In a collision,
people riding in these areas are more likely
to be seriously injured or killed.
Do not allow people to ride in any area of
your vehicle that is not equipped with seats
and seat belts. In a collision, people riding
in these areas are more likely to be seri -
ously injured or killed.
Be sure everyone in your vehicle is in a seat
and using a seat belt properly.
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16GETTING TO KNOW YOUR VEHICLE
MANUAL ADJUSTMENTS
The driver and passenger seats can be adjusted
forward/rearward and reclined. Front and rear
height and lumbar can also be adjusted (if
equipped).
Forward And Rearward Adjustment
The adjustment bar is at the front of the seat,
near the floor. Pull the bar upward to move the
seat forward or rearward. Release the bar once
the seat is in the desired position. Then, using
body pressure, move forward and rearward on
the seat to be sure that the seat adjusters have
latched.

Driver’s Seat

Height Adjustment
Without Swivel Seat
The height adjustment levers are located on the
center outboard side of the seat. Lift up on the
front lever to adjust the front of the seat, or lift
up on the rear lever to adjust the rear of the
seat.
To raise the front or rear of the seat, lift the
appropriate lever while none or minimal
weight is applied to the seat.
To lower the front or rear of the seat, lift the
appropriate lever while seated or applying
weight to the seat.
Height Adjustment Levers

WARNING!
Adjusting a seat while driving may be
dangerous. Moving a seat while driving
could result in loss of control which could
cause a collision and serious injury or
death.
Seats should be adjusted before fastening
the seat belts and while the vehicle is
parked. Serious injury or death could result
from a poorly adjusted seat belt.
1 — Forward/Rearward Adjustment Bar
2 — Lumbar Knob
1 — Front Height Adjustment Lever
2 — Rear Height Adjustment Lever

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18GETTING TO KNOW YOUR VEHICLE
Lumbar Support — If Equipped
This feature allows you to increase or decrease
the amount of lumbar support. The lumbar
control knob is located on the rear upper
outboard side of the driver's seatback. Rotate
the control forward to increase and rearward to
decrease the desired amount of lumbar
support.
Suspension Seat — If Equipped
The seat is equipped with a mechanical spring
system and hydraulic shock absorber to ensure
maximum comfort and safety. The system of
springs also effectively absorbs impact from
uneven road surfaces. Damper Weight Adjustment
Use the weight adjustment knob, located on the
inboard side of the seat, to set the required
setting based on body weight, with settings
between 88 lbs (40 kg) and 286 lbs (130 kg).

Weight Adjustment Knob

Swivel Seat — If Equipped

The swivel seat lever is located at the lower front
inboard side of the seat. The seat may be turned
through 180° toward the seat on the opposite
side and approximately 35° toward the door.
The seat may be locked in the driving position or
at the 180° position. To swivel the seat, pull the
swivel seat inboard lever outward, turn the seat
to the desired position and release the lever.
Swivel Seat Lever

If the vehicle is equipped with interlocking
swivel seats, the seats must be locked in the
facing forward position while driving. If the seats
are not in the correct position, a warning will
appear in the instrument cluster display.

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GETTING TO KNOW YOUR VEHICLE19

If the driver or the passenger seats are not locked
in the facing forward position before the first
vehicle movement, shifting out of park is not
allowed until the seats are both locked in the
facing forward position. When the seats are not in
the right position and the first vehicle movement
after ignition START is attempted, a chime and a
message will appear in the instrument cluster
display. Rotate and lock the swivel seats in the
correct position before trying again.

If the driver or the passenger seats are not
locked in the facing forward position during
movement of the vehicle, a message will appear
in the instrument cluster display and an
intermittent chime will sound until key-off or
until the swivel seats are locked in the facing
forward position. Stop and move the swivel
seats in the correct position before proceeding.
If a fault is present in the system and it is not
possible to check the correct position of the
swivel seats, a message and the generic
warning light appears in the instrument cluster
display to inform about the failure. In these
conditions, check the status of the swivel seats
and do not drive the vehicle until the swivel
seats are locked in the facing forward position.HEATED SEATS — IF EQUIPPED
On some models, the front driver and
passenger seats may be equipped with heaters
in both the seat cushions and seatbacks. The
controls for the front heated seats are located
on the lower outboard side of the seat.

Heated Seat Switch

Push the switch once to turn on the heated
seats. Push the switch a second time to shut the
heating elements off. NOTE:
Once a heat setting is selected, heat will be felt
within two to five minutes.
WARNING!
Persons who are unable to feel pain to the
skin because of advanced age, chronic
illness, diabetes, spinal cord injury, medica
-
tion, alcohol use, exhaustion or other phys -
ical condition must exercise care when
using the seat heater. It may cause burns
even at low temperatures, especially if
used for long periods of time.
Do not place anything on the seat or seat -
back that insulates against heat, such as a
blanket or cushion. This may cause the seat
heater to overheat. Sitting in a seat that has
been overheated could cause serious
burns due to the increased surface
temperature of the seat.
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GETTING TO KNOW YOUR VEHICLE41

Hood Prop Rod Slot

CLOSINGCARGO AREA FEATURES
The cargo area may be equipped with different
options such as optional side panels, rear seats
and an optional floor.
CAUTION!
Be sure to disengage the rod and secure it in
closed position before closing the hood.
Damage may occur.
WARNING!

Be sure the hood is fully latched before
driving your vehicle. If the hood is not fully
latched, it could open when the vehicle is in
motion and block your vision. Failure to
follow this warning could result in serious
injury or death.

CAUTION!
To prevent possible damage:
Before closing hood, make sure the hood
prop rod is fully seated into its storage
retaining clips.
Do not slam the hood to close it. Use a firm
downward push at the center front edge of
the hood to ensure that both latches
engage. Never drive your vehicle unless the
hood is fully closed, with both latches
engaged.
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STARTING AND OPERATING61
NOTE:
Swivel seats that are unlocked can also prevent
the transmission gear selector from being
moved out of the PARK position. To shift the
transmission out of the PARK position the first
time after cranking is allowed, ensure swivel
seats are locked in the forward facing position.
SIX-SPEED AUTOMATIC TRANSMISSION
The transmission gear position display (located
in the instrument cluster) indicates the
transmission gear range. You must press the
brake pedal to move the gear selector out of
PARK. To drive, move the gear selector from
PARK or NEUTRAL to the DRIVE position.
The electronically-controlled transmission
provides a precise shift schedule. The
transmission electronics are self-calibrating;
therefore, the first few shifts on a new vehicle
may be somewhat abrupt. This is a normal
condition, and precision shifts will develop
within a few hundred miles (kilometers).
Gear Selector

Only shift from DRIVE to PARK or REVERSE
when the accelerator pedal is released and the
vehicle is stopped. Be sure to keep your foot on
the brake pedal when shifting between these
gears. The transmission gear selector provides PARK,
REVERSE, NEUTRAL, DRIVE, and Electronic
Range Select (ERS) shift positions. Manual
downshifts can be made using the ERS shift
control. Moving the gear selector into the
ERS (-/+) position (beside the DRIVE position)
activates ERS mode, displays the current gear
in the instrument cluster, and prevents
automatic upshifts beyond this gear. In ERS
mode, toggling the gear selector forward (-) or
rearward (+) will change the highest available
gear Ú
page 65.
NOTE:
If the gear selector cannot be moved to the
PARK, REVERSE, or NEUTRAL position (when
pushed forward) it is probably in the ERS (+/-)
position (beside the DRIVE position). In ERS
mode, the transmission gear limit (1, 2, 3, etc.)
is displayed in the instrument cluster. Move the
gear selector to the right (into the DRIVE [D]
position) for access to PARK, REVERSE, and
NEUTRAL.4

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76STARTING AND OPERATING
LOOSE FUEL FILLER CAP MESSAGE
If the vehicle diagnostic system determines that
the fuel filler cap is loose, improperly installed,
or damaged, a “Check fuel cap” message will be
displayed in the instrument cluster display
Úpage 44. Tighten the fuel filler cap until a
“clicking” sound is heard. This is an indication
that the fuel filler cap is properly tightened.
If the problem continues, the message will
appear the next time the vehicle is started. See
an authorized dealer as soon as possible.
VEHICLE LOADING
As required by National Highway Traffic Safety
Administration regulations, your vehicle has a
certification label affixed to the driver's side
door or B-pillar.
If seats are removed for carrying cargo, do not
exceed the specified GVWR and GAWR.
VEHICLE CERTIFICATION LABEL
Your vehicle has a Vehicle Certification Label
affixed to the driver’s side B-pillar or the rear of
the driver’s door.
The label contains the following information:
Name of manufacturer
Month and year of manufacture
Gross Vehicle Weight Rating (GVWR)
Gross Axle Weight Rating (GAWR) front and
rear
Vehicle Identification Number (VIN)
Type of vehicle
Month, Day, and Hour of manufacture (MDH)
The bar code allows a computer scanner to read
the VIN.
GROSS VEHICLE WEIGHT RATING
(GVWR)
The GVWR is the total allowable weight of your
vehicle. This includes driver, passengers, and
cargo. The total load must be limited so that you
do not exceed the GVWR.
GROSS AXLE WEIGHT RATING (GAWR)
The GAWR is the maximum capacity of the front
and rear axles. Distribute the load over the front
and rear axles evenly. Make sure that you do
not exceed either front or rear GAWR.
WARNING!
Because the front wheels steer the vehicle, it
is important that you do not exceed the
maximum front or rear GAWR. A dangerous
driving condition can result if either rating is
exceeded. You could lose control of the
vehicle and have a collision.

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SAFETY165
(Continued)
Here are some simple steps you can take to
minimize the risk of harm from a deploying air
bag:

1. Children 12 years old and under should always ride buckled up in the rear seat of a
vehicle with a rear seat.

2. A child who is not big enough to wear the vehicle seat belt properly must be secured
in the appropriate child restraint or
belt-positioning booster seat in a rear
seating position Ú page 181.
3. If a child from 2 to 12 years old (not in a rear-facing child restraint) must ride in the
front passenger seat, move the seat as far
back as possible and use the proper child
restraint Ú page 181.
4. Never allow children to slide the shoulder belt behind them or under their arm.
5. You should read the instructions provided with your child restraint to make sure that
you are using it properly. 6. All occupants should always wear their lap
and shoulder belts properly.
7. The driver and front passenger seats should be moved back as far as practical to allow
the front air bags room to inflate.
8. Do not lean against the door or window. If your vehicle has side air bags, and
deployment occurs, the side air bags will
inflate forcefully into the space between
occupants and the door and occupants
could be injured.
9. If the air bag system in this vehicle needs to be modified to accommodate a disabled
person, see Ú page 271 for customer
service contact information.
SEAT BELT SYSTEMS
Buckle up even though you are an excellent
driver, even on short trips. Someone on the road
may be a poor driver and could cause a collision
that includes you. This can happen far away
from home or on your own street.
Research has shown that seat belts save lives,
and they can reduce the seriousness of injuries
in a collision. Some of the worst injuries happen
when people are thrown from the vehicle. Seat
belts reduce the possibility of ejection and the
risk of injury caused by striking the inside of the
vehicle. Everyone in a motor vehicle should be
belted at all times.
WARNING!
Never place a rear-facing child restraint in
front of an air bag. A deploying passenger
front air bag can cause death or serious
injury to a child 12 years or younger,
including a child in a rear-facing child
restraint.
Never install a rear-facing child restraint in
the front seat of a vehicle. Only use a
rear-facing child restraint in the rear seat. If
the vehicle does not have a rear seat, do
not transport a rear-facing child restraint in
that vehicle.
WARNING! (Continued)
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