maintenance RAM PROMASTER 2023 Owners Manual

TABLE OF CONTENTS
1
2
3
4
5
6
7
8
9
10
11
1 INTRODUCTION .............................................................................................................................. 7
2 GETTING TO KNOW YOUR VEHICLE ..................................................................................13
3 GETTING TO KNOW YOUR INSTRUMENT PANEL ........................................................52
4 STARTING AND OPERATING .................................................................................................76 5 MULTIMEDIA ............................................................................................................................... 133
6 SAFETY ......................................................................................................................................... 152 7 IN CASE OF EMERGENCY ..................................................................................................... 193
8 SERVICING AND MAINTENANCE ....................................................................................... 221
9 TECHNICAL SPECIFICATIONS ............................................................................................ 269
10 CUSTOMER ASSISTANCE ..................................................................................................... 275 11 INDEX ............................................................................................................................................. 283

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3
INTERIOR STORAGE AND EQUIPMENT ............... 44 Storage..............................................................44
USB Control — If Equipped ..............................45
Power Outlets ...................................................46
Power Inverter — If Equipped...........................47
Auxiliary Switches — If Equipped .....................47
Wireless Charging Pad —
If Equipped .......................................................48
WINDOWS ............................................................. 49
Power Windows ...............................................49
Window Bar Grates — If Equipped...................49
Wind Buffeting .................................................50
HOOD....................................................................... 50
Opening .............................................................50
Closing...............................................................51
CARGO AREA FEATURES ...................................... 51
GETTING TO KNOW YOUR
INSTRUMENT PANEL
BASE / MIDLINE INSTRUMENT CLUSTER........... 52
Base / Midline Instrument Cluster
Descriptions ......................................................53
INSTRUMENT CLUSTER......................................... 54
Instrument Cluster Descriptions .....................55
INSTRUMENT CLUSTER DISPLAY ........................ 56
Location And Controls ......................................56
Change Engine Oil — If Equipped ....................57
Main Menu........................................................57
Settings .............................................................59 WARNING LIGHTS AND MESSAGES ....................65
Red Warning Lights ..........................................65
Yellow Warning Lights ......................................68
Yellow Indicator Lights .....................................72
Green Indicator Lights .....................................72
Blue Indicator Lights ........................................73
White Indicator Lights ......................................73
ONBOARD DIAGNOSTIC SYSTEM — OBD II ........ 74
Onboard Diagnostic System
(OBD II) Cybersecurity ......................................74
EMISSIONS INSPECTION AND MAINTENANCE
PROGRAMS.............................................................74
STARTING AND OPERATING
STARTING THE ENGINE ........................................76
Automatic Transmission ..................................76
Normal Starting ................................................76
Tip Start Feature .............................................76
Cold Weather Operation
(Below –22°F Or −30°C) ...............................76
Extended Park Starting ....................................76
If Engine Fails To Start .....................................77
After Starting ....................................................77
ENGINE BLOCK HEATER — IF EQUIPPED ...........77
ENGINE BREAK-IN RECOMMENDATIONS ..........78
PARKING BRAKE ....................................................78
Electric Park Brake (EPB) ................................78 AUTOMATIC TRANSMISSION .............................. 81
Ignition Park Interlock (Keyless Vehicle) ........ 81
Brake/Transmission Shift Interlock (BTSI)
System ............................................................. 81
9-Speed Automatic Transmission ................... 82
POWER STEERING ................................................ 85
ACTIVE SPEED LIMITER — IF EQUIPPED ............ 86
Activation .......................................................... 86
Exceeding The Set Speed ................................ 86
Deactivation ..................................................... 86
INTELLIGENT SPEED ASSIST (ISA) —
IF EQUIPPED ........................................................... 87
Activation .......................................................... 87
Exceeding The Set Speed ................................ 87
Deactivation ..................................................... 87
CRUISE CONTROL SYSTEMS — IF EQUIPPED ... 87
Cruise Control .................................................. 88
Adaptive Cruise Control (ACC) ......................... 89
TRAFFIC SIGN ASSIST SYSTEM —
IF EQUIPPED ........................................................... 98
Activation/Deactivation ................................... 98
Traffic Sign Assist Modes ................................ 98
Indications On The Display .............................. 99
ACTIVE DRIVING ASSIST SYSTEM —
IF EQUIPPED ......................................................... 100
Operation ....................................................... 100Turning Active Driving Assist
On Or Off ........................................................ 101

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5
SAFETY TIPS ........................................................ 189 Transporting Passengers .............................. 189Transporting Pets ......................................... 190
Connected Vehicles....................................... 190
Safety Checks You Should Make Inside The
Vehicle ........................................................... 190Periodic Safety Checks You Should Make
Outside The Vehicle ...................................... 191Exhaust Gas ................................................... 192Carbon Monoxide Warnings ......................... 192
IN CASE OF EMERGENCY
HAZARD WARNING FLASHERS ......................... 193
SOS AND ASSIST SYSTEM ................................. 193
JACKING AND TIRE CHANGING.......................... 196
Preparations For Jacking .............................. 197Jack And Tools Location................................ 197
Spare Tire Removal ....................................... 198
Jacking Instructions ...................................... 200Wheel Covers ................................................. 203
TIRE SERVICE KIT — IF EQUIPPED ..................... 203
Alternate Tire Service Kit —
If Equipped..................................................... 209
Tire Service Kit Components And
Operation ....................................................... 209
Tire Service Kit Usage Precautions .............. 210
Sealing A Tire With Tire Service Kit .............. 211 JUMP STARTING .................................................. 214
Preparations For Jump Start ........................ 214
Jump Starting Procedure .............................. 215Battery Location ............................................ 216
IF YOUR ENGINE OVERHEATS .......................... 216
GEAR SELECTOR OVERRIDE ............................. 217
FREEING A STUCK VEHICLE .............................. 218
TOWING A DISABLED VEHICLE ......................... 219 Automatic Transmission ............................... 220
ENHANCED ACCIDENT RESPONSE
SYSTEM (EARS) ................................................... 220
EVENT DATA RECORDER (EDR) ........................ 220SERVICING AND MAINTENANCE
SCHEDULED SERVICING ................................... 221
Maintenance Plan ......................................... 222
ENGINE COMPARTMENT .................................... 225
3.6L Engine .................................................. 225
Checking Oil Level ......................................... 226
Adding Washer Fluid ..................................... 226
Maintenance-Free Battery ........................... 227Pressure Washing ......................................... 227
VEHICLE MAINTENANCE..................................... 227
Engine Oil ....................................................... 228
Engine Oil Filter ............................................ 228
Engine Air Cleaner Filter .............................. 228Air Conditioner Maintenance ....................... 229 Body Lubrication ........................................... 231
Windshield Wiper Blades ............................. 231
Exhaust System ............................................ 232
Cooling System.............................................. 233
Brake System ............................................... 235Automatic Transmission ............................... 236
Fuses.............................................................. 236
Bulb Replacement ....................................... 244
TIRES .................................................................... 249
Tire Safety Information ................................ 249Tires — General Information ......................... 256
Tire Types....................................................... 259Spare Tires — If Equipped ............................ 260
Wheel And Wheel Trim Care ........................ 262Snow Traction Devices ................................. 263
Tire Rotation Recommendations ................. 264
DEPARTMENT OF TRANSPORTATION UNIFORM
TIRE QUALITY GRADES ...................................... 264
Treadwear...................................................... 264
Traction Grades ............................................. 264Temperature Grades..................................... 265
STORING THE VEHICLE ...................................... 265
BODYWORK .......................................................... 265
Protection From Atmospheric Agents .......... 265
Body And Underbody Maintenance ............. 266
Preserving The Bodywork ............................. 266

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7
INTRODUCTION
Dear Customer,
Congratulations on the purchase of your new Ram. Be assured that it represents precision workmanship, distinctive styling, and high quality.
This Owner’s Manual has been prepared with the assistance of service and engineering specialists to acquaint you with the operation and maintenance of your
vehicle. It is supplemented by customer-oriented documents. Within this information, you will find a description of the services that FCA US LLC offers to its
customers as well as the details of the terms and conditions for maintaining its validity. Please take the time to read all of these publications carefully before
driving your vehicle for the first time. Following the instructions, recommendations, tips, and important warnings in this manual will help ensure safe and
enjoyable operation of your vehicle. Be sure you are familiar with all vehicle controls, particularly those used for braking, steering, transmission, and transfer
case shifting (if equipped). Learn how your vehicle handles on different road surfaces. Your driving skills will improve with experience.
This Owner’s Manual describes all versions of this vehicle. Options and equipment dedicated to specific markets or versions are not expressly indicated in the
text. Therefore, you should only consider the information that is related to the trim level, engine, and version that you have purchased. Any content introduced
throughout the Owner’s Information, which may or may not be applicable to your vehicle, will be identified with the wording “If Equipped”. All data contained
in this publication are intended to help you use your vehicle in the best possible way. FCA US LLC aims at a constant improvement of the vehicles produced.
For this reason, it reserves the right to make changes to the model described for technical and/or commercial reasons. For further information, contact an
authorized dealer.
When it comes to service, remember that authorized dealers know your Ram best, have factory-trained technicians, genuine Mopar® parts, and care about your
satisfaction.1

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GETTING TO KNOW YOUR INSTRUMENT PANEL57
Up Arrow Button
Push and release the up arrow button to
scroll upward through the main menu and
submenus.
Right Arrow Button
Push and release the right arrow button to
access the information screens or submenu
screens of a main menu item.
Down Arrow Button
Push and release the down arrow button to
scroll downward through the main menu and
submenus.
OK Button
Push the OK button to access/select the infor -
mation screens or submenu screens of a main
menu item. Push and hold the OK button for one
second to reset displayed/selected features
that can be reset.
NOTE:For vehicles with a 3.5 inch instrument cluster
display, press the OK button to toggle between
mph or km/h. For Screen Setup:
OK
button allows user to enter menu and
submenus.
Within each submenu layer, the up and
down arrow buttons will allow the user to
select the item of interest.
Pushing the OK button makes the selection and
a confirmation screen will appear (returning the
user to the first page of the submenu).
Pushing the left arrow button will exit each
submenu layer and return to the main menu.
Pushing the right arrow button will navigate
through each submenu layer.
CHANGE ENGINE OIL — IF EQUIPPED
Use this QR code to access your
digital experience.

Your vehicle is equipped with an
engine oil change indicator system.
The “Change Engine Oil” message
will display in the instrument cluster
display. The engine oil change
indicator system is duty cycle based, which means the
engine oil change interval may fluctuate, dependent
upon your personal driving style.
Unless reset, this message will continue to display
each time you turn the ignition switch to the
ON/RUN position. To turn off the message
temporarily, push and release the
OK button.
To reset the oil change indicator system (after
performing the scheduled maintenance),
refer to the following procedure.

1. Turn the ignition switch to the ON position (do not start the engine).

2. Fully push the accelerator pedal slowly, three times, within 10 seconds.
3. Turn the ignition switch to the OFF position.
NOTE:If the indicator message illuminates when you start
the vehicle, the oil change indicator system did not
reset. If necessary, repeat this procedure.
MAIN MENU
NOTE:All of the following items are accessed by pressing
the OK button.
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58GETTING TO KNOW YOUR INSTRUMENT PANEL
Home
Speedometer Graph
This uses the round bar graph filling to visually
represent current speed. When a speed control
system is active, the graph also provides visual
cues for the different states of that particular
speed control system.
Trip
Vehicles with 7 Inch Instrument Cluster Display
Access to trip information is available through the
following submenus.
Instant Consumption – Shows the instant
consumption in real time (MPG or L/100 km or
km/L).
Average Consumption – Shows the average
consumption (MPG or L/100 km or km/L) of
Trip A or Trip B since the last reset.
Distance – Shows the total distance (mi or km)
traveled for Trip A or Trip B since the last reset.
Average Speed – Shows the average speed
(MPH or KM/H) of Trip A or Trip B since the last
reset.
Travel Time – Shows the total elapsed time of
travel since Trip A or Trip B has been reset.
Hold the OK button to reset feature information.
NOTE:During the reset the instruction line disappears
and a bar graph appears to indicate the resetting
status; when the bar graph is full the reset is
complete.
Vehicles with 3.5 Inch Instrument Cluster Display
Instant Information – Shows the instantaneous
consumption (MPG or L/100 km or km/L) and
distance to empty (mi or km).
Trip A – Shows the total distance (mi or km) trav -
eled, the total elapsed time of travel, average
consumption (MPG or L/100 km or km/L), and
the average speed (MPH or KM/H).
Trip B – Shows the total distance (mi or km) trav -
eled, the total elapsed time of travel, average
consumption (MPG or L/100 km or km/L), and
the average speed (MPH or KM/H).
Hold the OK button to reset feature information.
Driver Assist
The Driver Assist systems are electronic aids
designed to offer the driver help in certain driving
situations Ú page 86
Vehicle Info
Tire Pressure (TPMS)
TPMS shows the tire status with the numeric
pressure and the unit for each tire, when low
pressure is detected an alert mess and a yellow
telltale will pop-up in the instrument cluster display
Úpage 168.
Oil Temperature
A bar graph in your instrument cluster display will
show your current temperature of your oil.
Battery Voltage
A bar graph in your instrument cluster display will
show your current battery voltage.
Service Information – If Equipped
This feature can provide information on scheduled
maintenance. It will display either “Service
Distance” or “Service Days” Ú page 221.

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GETTING TO KNOW YOUR INSTRUMENT PANEL71

As an added safety feature, your vehicle has been
equipped with a TPMS that illuminates a low tire
pressure telltale when one or more of your tires is
significantly underinflated. Accordingly, when the low
tire pressure telltale illuminates, you should stop and
check your tires as soon as possible, and inflate them
to the proper pressure. Driving on a significantly
underinflated tire causes the tire to overheat and can
lead to tire failure. Underinflation also reduces fuel
efficiency and tire tread life, and may affect the
vehicle’s handling and stopping ability.

Please note that the TPMS is not a substitute for
proper tire maintenance, and it is the driver’s
responsibility to maintain correct tire pressure,
even if underinflation has not reached the level to
trigger illumination of the TPMS low tire pressure
telltale.

Your vehicle has also been equipped with a TPMS
malfunction indicator to indicate when the system
is not operating properly. The TPMS malfunction
indicator is combined with the low tire pressure telltale.
When the system detects a malfunction, the telltale will
flash for approximately one minute and then remain
continuously illuminated. This sequence will continue
upon subsequent vehicle start-ups as long as the
malfunction exists. When the malfunction indicator
is illuminated, the system may not be able to detect or signal low tire pressure as intended. TPMS
malfunctions may occur for a variety of reasons,
including the installation of replacement or alternate
tires or wheels on the vehicle that prevent the TPMS
from functioning properly. Always check the TPMS
malfunction telltale after replacing one or more tires or
wheels on your vehicle to ensure that the replacement
or alternate tires and wheels allow the TPMS to
continue to function properly.

Towing Hook Breakdown Warning Light —
If Equipped
This light illuminates when there is a
failure with the tow hook. Contact an
authorized dealer for service.
Transmission Temperature Warning Light
This warning light will illuminate to warn
of a high transmission fluid temperature.
This may occur with strenuous usage
such as trailer towing. If this light turns
on, stop the vehicle and run the engine at idle or
slightly faster, with the transmission in PARK (P) or
NEUTRAL (N), until the light turns off. Once the light
turns off, you may continue to drive normally.
CAUTION!
The TPMS has been optimized for the original
equipment tires and wheels. TPMS pressures
and warning have been established for the tire
size equipped on your vehicle. Undesirable
system operation or sensor damage may result
when using replacement equipment that is not
of the same size, type, and/or style. Aftermarket
wheels can cause sensor damage. Using
aftermarket tire sealants may cause the Tire
Pressure Monitoring System (TPMS) sensor to
become inoperable. After using an aftermarket
tire sealant it is recommended that you take
your vehicle to an authorized dealer to have
your sensor function checked.
WARNING!
If you continue operating the vehicle when the
Transmission Temperature Warning Light is
illuminated you could cause the fluid to boil over,
come in contact with hot engine or exhaust
components and cause a fire.
CAUTION!
Continuous driving with the Transmission
Temperature Warning Light illuminated will
eventually cause severe transmission damage
or transmission failure.
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74GETTING TO KNOW YOUR INSTRUMENT PANEL
ONBOARD DIAGNOSTIC SYSTEM — OBD II

Your vehicle is equipped with a sophisticated Onboard
Diagnostic system called OBD II. This system monitors
the performance of the emissions, engine, and
transmission control systems. When these systems are
operating properly, your vehicle will provide excellent
performance and fuel economy, as well as engine
emissions well within current government regulations.

If any of these systems require service, the OBD II
system will turn on the Malfunction Indicator Light
(MIL). It will also store diagnostic codes and other
information to assist your service technician in
making repairs. Although your vehicle will usually
be drivable and not need towing, see an authorized
dealer for service as soon as possible.
ONBOARD DIAGNOSTIC SYSTEM
(OBD II) C
YBERSECURITY

Your vehicle is required to have an OBD II and a
connection port to allow access to information related
to the performance of your emissions controls.
Authorized service technicians may need to access this
information to assist with the diagnosis and service of
your vehicle and emissions system
Ú
page 133.

EMISSIONS INSPECTION AND
MAINTENANCE PROGRAMS
In some localities, it may be a legal requirement to
pass an inspection of your vehicle's emissions
control system. Failure to pass could prevent
vehicle registration.
For states that require an Inspection and
Maintenance (I/M), this check verifies
the Malfunction Indicator Light (MIL) is
functioning and is not on when the
engine is running, and that the OBD II system is
ready for testing.
The OBD II system may not be ready if your vehicle
was recently serviced, recently had a depleted
battery or a battery replacement. If the OBD II
system should be determined not ready for the
I/M test, your vehicle may fail the test.
CAUTION!
Prolonged driving with the MIL on could cause
further damage to the emission control
system. It could also affect fuel economy and
driveability. The vehicle must be serviced
before any emissions tests can be performed.
If the MIL is flashing while the vehicle is
running, severe catalytic converter damage
and power loss will soon occur. Immediate
service is required.
WARNING!
ONLY an authorized service technician should
connect equipment to the OBD II connection
port in order to read the VIN, diagnose, or
service your vehicle.
If unauthorized equipment is connected
to the OBD II connection port, such as a
driver-behavior tracking device, it may:
Be possible that vehicle systems,
including safety related systems, could be
impaired or a loss of vehicle control could
occur that may result in an accident
involving serious injury or death.
Access, or allow others to access, infor -
mation stored in your vehicle systems,
including personal information.

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STARTING AND OPERATING95
Overtake Aid
When driving with Adaptive Cruise Control (ACC)
engaged and following a vehicle, the system will
provide an additional acceleration up to the ACC
set speed to assist in passing the vehicle. This
additional acceleration is triggered when the driver
utilizes the left turn signal and will only be active
when passing on the left hand side.
ACC Operation At Stop
In the event that the ACC system brings your
vehicle to a standstill while following a vehicle in
front, if the vehicle in front starts moving within two
seconds of your vehicle coming to a standstill, your
vehicle will resume motion without the need for
any driver action.
If the vehicle in front does not start moving within
two seconds of your vehicle coming to a standstill,
the driver will either have to push the RES (resume)
button, or apply the accelerator pedal to reengage
the ACC to the existing set speed.
NOTE:After the ACC system holds your vehicle at a stand -
still for approximately three consecutive minutes,
the parking brake will be activated, and the ACC
system will be canceled.
While ACC is holding your vehicle at a standstill, if
the driver tries to leave the vehicle, the parking
brake will be activated and the ACC system will be
canceled.
Display Warnings And Maintenance
RADAR SENSOR UNAVAILABILITY WARNING
The “ACC Front Radar Sensor Temporarily Blinded”
warning will display and a chime will sound when
conditions temporarily limit system performance.
This most often occurs at times of poor visibility,
such as in snow or heavy rain. The ACC system
may also become temporarily blinded due to
obstructions, such as mud, dirt or ice. In these
cases, the instrument cluster display will display
this warning message and the system will
deactivate.
This message can sometimes be displayed while
driving in highly reflective areas (i.e. ice and snow,
or tunnels with reflective tiles). The ACC system will
recover after the vehicle has left these areas.
Under rare conditions, when the radar is not
tracking any vehicles or objects in its path this
warning may temporarily occur.
NOTE:If the “ACC Front Radar Sensor Temporarily
Blinded” warning is active, Fixed Speed Cruise
Control can be still enabled.
If weather conditions are not a factor, the driver
should examine the sensor. It may require cleaning
or removal of an obstruction. The sensor is located
in the center of the vehicle behind the lower grille.
To keep the ACC system operating properly, it is
important to note the following maintenance
items:
Always keep the sensor clean. Carefully wipe the
sensor lens with a soft cloth. Be cautious not to
damage the sensor lens.
Do not remove any screws from the sensor.
Doing so could cause an ACC system malfunc -
tion or failure and require a sensor realignment.
If the sensor or front end of the vehicle is
damaged due to a collision, see an authorized
dealer for service.
Do not attach or install any accessories near the
sensor, including transparent material or after -
market grilles. Doing so could cause an ACC
system failure or malfunction.
When the condition that deactivated the system is
no longer present, the system will return to the
“Adaptive Cruise Control Off” state and will resume
function by simply reactivating it.
WARNING!
When the ACC system is resumed, the driver
must ensure that there are no pedestrians,
vehicles or objects in the path of the vehicle.
Failure to follow these warnings can result in a
collision and death or serious personal injury.
4

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STARTING AND OPERATING127
(Continued)
(Continued)
TRAILER AND TONGUE WEIGHT
Never exceed the maximum tongue weight
stamped on your bumper or trailer hitch.

Weight Distribution
Consider the following items when computing the
weight on the rear axle of the vehicle:The tongue weight of the trailer.
The weight of any other type of cargo or equip
-
ment put in or on your vehicle.
The weight of the driver and all passengers.
NOTE:
Remember that everything put into or on the trailer
adds to the load on your vehicle. Also, additional
factory-installed options or dealer-installed options
must be considered as part of the total load on your
vehicle. Refer to the Tire And Loading Information
Placard for the maximum combined weight of occu -
pants and cargo for your vehicle
Ú
page 253.

TOWING REQUIREMENTS
To promote proper break-in of your new vehicle
drivetrain components, the following guidelines
are recommended. Perform the maintenance listed in the Scheduled
Servicing Ú
page 221. When towing a trailer,
never exceed the GAWR or GCWR ratings.WARNING!
Always load a trailer with 60% of the weight in
the front of the trailer. This places 10% of the
GTW on the tow hitch of your vehicle. Loads
balanced over the wheels or heavier in the rear
can cause the trailer to sway severely side to
side which will cause loss of control of the
vehicle and trailer. Failure to load trailers heavier
in front is the cause of many trailer collisions.
CAUTION!
Do not tow a trailer at all during the first
500 miles (805 km) the new vehicle is driven.
The engine, axle or other parts could be
damaged.
Then, during the first 500 miles (805 km) that
a trailer is towed, do not drive over 50 mph
(80 km/h) and do not make starts at full
throttle. This helps the engine and other parts
of the vehicle wear in at the heavier loads.
WARNING!
Make certain that the load is secured in the
trailer and will not shift during travel. When
trailering cargo that is not fully secured,
dynamic load shifts can occur that may be
difficult for the driver to control. You could lose
control of your vehicle and have a collision.
When hauling cargo or towing a trailer, do not
overload your vehicle or trailer. Overloading
can cause a loss of control, poor performance
or damage to brakes, axle, engine, transmis -
sion, steering, suspension, chassis structure
or tires.
CAUTION!
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