USB RAM PROMASTER CITY 2021 Owners Manual

2
INTRODUCTION
Symbols Key ............................................................ 7
WARNINGS AND CAUTIONS ................................. 7
VAN CONVERSIONS/CAMPERS ............................ 7
VEHICLE MODIFICATIONS/ALTERATIONS .......... 8
Symbol Glossary ..................................................... 8
GETTING TO KNOW YOUR VEHICLE
KEYS ......................................................................10
Key Fob......................................................... 10
SENTRY KEY ..........................................................12
IGNITION SWITCH ................................................12
VEHICLE SECURITY SYSTEM — IF EQUIPPED ...13
To Arm The System ...................................... 13
To Disarm The System................................. 13
Rearming Of The System............................. 13
Security System Manual Override .............. 13
DOORS ..................................................................14
Power Door Locks ....................................... 14
Auto Unlock Doors ....................................... 14
Sliding Side Door ......................................... 14
Double Rear Swing Doors ........................... 16
Child-Protection Door Lock System ............ 17
SEATS ....................................................................17
Manual Adjustment (Front Seats)............... 18
Folding Rear Seat — If Equipped ................ 20
Heated Seats — If Equipped........................ 20 HEAD RESTRAINTS ............................................. 21
Front Adjustment ......................................... 21
Rear Adjustment — If Equipped .................. 22
Front Removal.............................................. 22
Rear Removal — If Equipped....................... 23
STEERING WHEEL ................................................ 23
Tilt/Telescoping Steering Column .............. 23
UCONNECT VOICE RECOGNITION QUICK
TIPS ........................................................................ 24
Introducing Voice Recognition .................... 24
Get Started ................................................... 24
Basic Voice Commands............................... 24
Additional Information ................................. 24
MIRRORS ............................................................. 25
Inside Rearview Mirror ................................ 25
Outside Mirrors ........................................... 25
Vanity Mirror................................................. 26
EXTERIOR LIGHTS ................................................ 27
Multifunction Lever...................................... 27
Headlights ................................................... 27
Daytime Running Lights (DRLs) —
If Equipped .................................................. 27 High/Low Beam Switch ............................... 28
Flash-To-Pass .............................................. 28
Parking Lights ............................................. 28
Follow Me Home/Headlight Delay .............. 28
Fog Lights — If Equipped ............................ 28
Turn Signals ................................................. 28
Lane Change Assist ..................................... 28
INTERIOR LIGHTS ................................................ 29
Courtesy/Interior Lights .............................. 29 WIPERS AND WASHERS .....................................30
Front Wiper Operation ................................. 30
Rear Wiper Operation — If Equipped .......... 31
CLIMATE CONTROLS ...........................................31
Manual Climate Control Descriptions And
Functions ..................................................... 31 Operating Tips.............................................. 33
WINDOWS ............................................................35
Power Window Controls — If Equipped ...... 35
Automatic Window Features ....................... 35
Power Windows System Initialization......... 36
Window Bar Grates — If Equipped .............. 36
Wind Buffeting ............................................ 36
HOOD .....................................................................37
Opening ........................................................ 37
Closing.......................................................... 37
CARGO AREA FEATURES .....................................38
Rear Cargo Tie-Downs ................................. 38
INTERIOR STORAGE AND EQUIPMENT ..............38
Storage ......................................................... 38
USB Control — If Equipped .......................... 40
Power Outlets .............................................. 40
ROOF RACK — IF EQUIPPED................................41
GETTING TO KNOW YOUR INSTRUMENT PANEL
INSTRUMENT CLUSTER........................................43
Instrument Cluster Descriptions................. 44

21_VM_OM_EN_USC_t.book Page 2

40GETTING TO KNOW YOUR VEHICLE
USB Control — If Equipped
The USB Input is located on the instrument
panel below the Climate Controls. This feature
allows an external USB device to be plugged
into the USB port.

USB Port

Power Outlets
Your vehicle is equipped with 12 Volt (15 Amp)
power outlets that can be used to power cellular
phones, small electronics and other low
powered electrical accessories. The power
outlets are labeled with either a “key” or a
“battery” symbol to indicate how the outlet is powered. Power outlets labeled with a “key” are
powered when the ignition is in the MAR (ACC/
ON/RUN) position, while the outlets labeled
with a “battery” are connected directly to the
battery and powered at all times.
Driver And Front Passenger Power Outlets
The power outlets are located in between the
driver and front passenger seats.

Driver And Front Passenger Power Outlets
Load Compartment Power Outlet
The Load Compartment Power Outlet is located
on the left side of the rear cargo compartment.
Depending on trim levels, the power outlet
location may vary.

Load Compartment Power Outlet

1 — AUX Port
2 — USB Port CAUTION!
Do not connect devices with power higher
than 180 Watts to the outlet. Using
unsuitable adapters may damage the outlet.

21_VM_OM_EN_USC_t.book Page 40

86
MULTIMEDIA
UCONNECT SYSTEMS
For detailed information about your Uconnect
system, refer to Úpage 97.
NOTE:
Uconnect screen images are for illustration
purposes only and may not reflect exact soft -
ware for your vehicle.
CYBERSECURITY
Your vehicle may be a connected vehicle and
may be equipped with both wired and wireless
networks. These networks allow your vehicle to
send and receive information. This information
allows systems and features in your vehicle to
function properly. Your vehicle may be equipped with certain
security features to reduce the risk of
unauthorized and unlawful access to vehicle
systems and wireless communications. Vehicle
software technology continues to evolve over
time and FCA US LLC, working with its suppliers,
evaluates and takes appropriate steps as
needed. Similar to a computer or other devices,
your vehicle may require software updates to
improve the usability and performance of your
systems or to reduce the potential risk of
unauthorized and unlawful access to your
vehicle systems.
The risk of unauthorized and unlawful access to
your vehicle systems may still exist, even if the
most recent version of vehicle software (such as
Uconnect software) is installed.
WARNING!
It is not possible to know or to predict all of the
possible outcomes if your vehicle’s systems
are breached. It may be possible that vehicle
systems, including safety related systems,
could be impaired or a loss of vehicle control
could occur that may result in an accident
involving serious injury or death.
ONLY insert media (e.g., USB, SD card, or
CD) into your vehicle if it came from a
trusted source. Media of unknown origin
could possibly contain malicious software,
and if installed in your vehicle, it may
increase the possibility for vehicle systems
to be breached.
As always, if you experience unusual
vehicle behavior, take your vehicle to your
nearest authorized dealer immediately.

21_VM_OM_EN_USC_t.book Page 86

MULTIMEDIA87
NOTE:
FCA US LLC or your dealer may contact you
directly regarding software updates.
To help further improve vehicle security and
minimize the potential risk of a security
breach, vehicle owners should:
Routinely check www.driveucon -
nect.com/support/soft -
ware-update.html (US Residents) or
www.driveuconnect.ca (Canadian Resi -
dents) to learn about available Uconnect
software updates.
Only connect and use trusted media
devices (e.g. personal mobile phones,
USBs, CDs).
Privacy of any wireless and wired
communications cannot be assured. Third
parties may unlawfully intercept information
and private communications without your
consent Ú page 56.
UCONNECT SETTINGS
The Uconnect system uses a combination of
buttons on the touchscreen and buttons on the
faceplate located on the center of the
instrument panel. These buttons allow you to
access and change the customer
programmable features. Many features can
vary by vehicle.
Buttons on the faceplate are located below
and/or beside the Uconnect system in the
center of the instrument panel. In addition,
there is a Scroll/Enter control knob located on
the right side. Turn the control knob to scroll
through menus and change settings. Push the
center of the control knob one or more times to
select or change a setting.
Your Uconnect system may also have Screen
Off and Mute buttons on the faceplate.
Push the Screen Off button on the faceplate to
turn off the Uconnect screen. Push the button
again or tap the screen to turn the screen on. Push the Back Arrow button to exit out of a
menu or certain option on the Uconnect system.
NOTE:
The NAV button in the middle of your Uconnect
System may also contain the word TRIP.
Uconnect 3/3 NAV Settings

Uconnect 3/3 NAV With 5-inch Display Buttons On The
Touchscreen And Buttons On The Faceplate

1 — Uconnect Buttons On The Touchscreen
2 — Uconnect Buttons On The Faceplate
5

21_VM_OM_EN_USC_t.book Page 87

MULTIMEDIA99
Safety And General Information
Safety Guidelines
Please read the manual carefully before using
the system. It contains instructions on how to
use the system in a safe and effective manner.
Please read and follow these safety
precautions. Failure to do so may result in injury
or property damage.
Glance at the screen only when it is safe to do
so. If prolonged viewing of the screen is
required, park in a safe location and set the
parking brake.
Stop use immediately if a problem occurs.
Failure to do so may cause injury or damage
to the product. Return it to an authorized
dealer to repair.
Ensure the volume level of the system is set
to a level that still allows you to hear outside
traffic and emergency vehicles.
Safe Usage Of The Uconnect System
Your system is a sophisticated electronic
device. Do not let young children use your
system.
Permanent hearing loss may occur if you play
your music or sound system at loud volumes.
Exercise caution when setting the volume on
your system.
Keep drinks, rain and other sources of mois -
ture away from your system. Besides damage
to your system, moisture can cause electric
shocks as with any electronic device. NOTE:
Many features of this system are speed depen
-
dent. For your own safety, it is not possible to
use some of the touchscreen features while the
vehicle is in motion.
Care And Maintenance
Touchscreen
Do not press the touchscreen with any hard
or sharp objects (pen, USB stick, jewelry, etc.)
which could scratch the touchscreen surface!
Do not spray any liquid or caustic chemicals
directly on the screen! Use a clean and dry
microfiber lens cleaning cloth in order to
clean the touchscreen.
If necessary, use a lint-free cloth dampened
with a cleaning solution, such as isopropyl
alcohol or an isopropyl alcohol and water
solution ratio of 50:50. Be sure to follow the
solvent manufacturer's precautions and
directions Ú page 265.
WARNING!
ALWAYS drive safely with your hands on the
steering wheel. You have full responsibility
and assume all risks related to the use of the
Uconnect features and applications in this
vehicle. Only use Uconnect when it is safe to
do so. Failure to do so may result in an
accident involving serious injury or death.
CAUTION!
Do NOT attach any object to the touchscreen,
doing so can result in breaking the
touchscreen.
5

21_VM_OM_EN_USC_t.book Page 99

106MULTIMEDIA
Audio Setting Description
Balance/Fade Press the Balance/Fade button on the touchscreen to balance audio
between the front speakers or fade the audio between the rear and front
speakers. Press the Front, Rear, Left or Right buttons or press and drag
the red Speaker icon to adjust the Balance/Fade.
Equalizer Press the + or – buttons or press and drag the level bar to increase or
decrease each of the equalizer bands. The level value, which spans
between plus or minus nine, is displayed at the top of each of the bands.
Speed Adjusted Volume The Speed Adjusted Volume is adjusted by selecting from Off, 1, 2, or 3.
This alters the automatic adjustment of the audio volume with variation
to vehicle speed. Volume increases automatically as speed increases to
compensate for normal road noise.
Surround Sound — If Equipped When Surround Sound is on, you can hear audio coming from every
direction as in a movie theatre or home theatre system.
Loudness — If Equipped When Loudness is on, the sound quality at lower volumes improves.
Auto Play The Auto Play feature begins playing music as soon as a USB Media
device is connected to one of the vehicle’s Media USB ports, when it is
turned on. Press Off to turn the setting off.
Radio Off With Door The Radio Off With Door feature, when activated, keeps the radio on until
the driver or passenger door is opened or when the Radio Off Delay
selected time has expired.

21_VM_OM_EN_USC_t.book Page 106

MULTIMEDIA107
Radio Voice Commands
Use your voice to quickly get to the AM, FM, or
SiriusXM® Satellite Radio stations you would
like to hear. (Subscription or included
SiriusXM® Satellite Radio trial required.)
Push the VR button and wait for the beep to
say a command. See some examples below.
“Tune to ninety-five-point-five FM”
“Tune to Satellite Channel Hits 1”
Did You Know: At any time, if you are not sure of
what to say or want to learn a Voice Command,
push the VR button and say “ Help”. The
system provides you with a list of commands.
Media Mode
Operating Media Mode

Media Operation

Media Mode is entered by pushing the Media
button located on the faceplate. Audio Source Selection
Once in Media Mode, press the Source button
and the desired mode button. USB and
Bluetooth® are the Media sources available.
You can select the Browse button to be given
these options:
Now Playing
Artists
Albums
Genres
Songs
Playlists
Folders
You can select the Source button, Play/Pause
button, or the Info button for artist information
on current song playing.
1 — Seek Down Button
2 — Seek Up Button
3 — Next Button
4 — Info Button
5 — Play/Pause Button
6 — Source Button
7 — Browse Button
5

21_VM_OM_EN_USC_t.book Page 107

108MULTIMEDIA
Seek Up/Seek Down
Seek Up /Seek Down
Press and release the Right Arrow button on
the touchscreen for the next selection. Press
and release the Left Arrow button on the
touchscreen to return to the beginning of the
current selection, or return to the beginning of
the previous selection if the track is within the
first few seconds of the current selection.
Fast Seek Up /Fast Seek Down

Press and hold the Right Arrow or Left Arrow
button on the touchscreen and the desired mode
will begin to fast forward or reverse through the
current track until the button on the touchscreen
is released.

Track Selection (Browse)
Rotate the Browse button to scroll through and
select a desired track on the device or USB.
Press the Exit button on the touchscreen if you
wish to cancel the browse function.
Repeat
Press the Repeat button on the touchscreen to
repeat the song selection. To cancel repeat,
press the Repeat button on the touchscreen a
second time. Shuffle
Press the Shuffle button on the touchscreen to
play the selections on the USB or Bluetooth®
device in random order to provide an interesting
change of pace. Press the Shuffle button on the
touchscreen a second time to turn this feature
off.
Info
Press the Info button to display the current
track information. Press the X button to cancel
this feature.
USB Mode
USB Mode is entered by either inserting a USB
Jump Drive cable into the USB port or by
pushing the Media button located on the
faceplate. Once in Media Mode, press the
Source button on the touchscreen and select
“USB”.
NOTE:
The system supports only FAT32 or ExFAT
formatted USB devices. The system does not
support devices with a capacity higher than
64GB. The system does not support USB hubs
connected to the USB port of the vehicle.
Connect your multimedia device directly to the
USB port using the specific connection cable for
the device if necessary.
Inserting USB Device
Gently insert the USB device into the USB Port.
If you insert a USB device with the ignition ON,
the unit will switch to USB Mode and begin to
play. The display will show the track number and
index time in minutes and seconds. Play will
begin at the start of track 1.
Browse
Press the Browse button on the touchscreen to
select Artist, Album, Genre, Song, Playlist or
Folder from the USB device. Once the desired
selection is made, you can chose from the
available media by pressing the button on the
touchscreen. Press the Exit button on the
touchscreen if you wish to cancel the browse
function.
Bluetooth® Mode
Before proceeding, the Bluetooth® device must
be paired with the Uconnect Phone to
communicate with the Uconnect system
Ú
page 112.

21_VM_OM_EN_USC_t.book Page 108

MULTIMEDIA109
Once the Bluetooth® device is paired to the
Uconnect system, push the Media button
located on the faceplate. Once in Media Mode,
press the Source button on the touchscreen
and select Bluetooth®.
NOTE:
For mobile phone compatibility and pairing
instructions, please visit UconnectPhone.com.
Voice Commands Media
Uconnect offers connections via USB ports and
Bluetooth®. Voice operation is only available for
connected USB devices.
Push the VR button . After the beep, say one
of the following commands and follow the
prompts to switch your media source or choose
an artist.
“Change source to Bluetooth®”
“Change source to USB”
“Play artist Beethoven”; “ Play album
Greatest Hits”; “ Play song Moonlight
Sonata”; “ Play genre Classical” Did You Know:
Press the Browse button on the
touchscreen to see all of the music on your USB
device. Your Voice Command must match
exactly how the artist, album, song, and genre
information is displayed.
Phone Mode
Overview
Uconnect Phone is a voice-activated,
hands-free, in-vehicle communications system.
Uconnect Phone allows you to dial a phone
number with your mobile phone.
Uconnect Phone supports the following
features:
Voice Activated Features
Hands-Free dialing via Voice (“Call John
Smith Mobile” or “Dial 248-555-1212”).
Hands-Free text-to-speech listening of your
incoming SMS messages.
Hands-Free Text Message Reply: Forward
one of 18 predefined SMS messages to
incoming calls/text messages.
Redialing last dialed numbers (“Redial”).
Calling back the last incoming call number
(“Call Back”).
Viewing call logs on screen (“Show Incoming
Calls,” “Show Outgoing Calls,” “Show Missed
Calls,” or “Show Recent Calls”).
Searching Contacts phone number (“Search
for John Smith Mobile”).
Screen Activated Features
Dialing via Keypad using touchscreen.
Viewing and Calling contacts from Phone -
books displayed on the touchscreen.
Setting Favorite Contact phone numbers so
they are easily accessible on the Main Phone
screen.
Viewing and Calling contacts from recent call
logs.
Reviewing your recent Incoming SMS
Messages.
Pairing up to 10 phones/audio devices for
easy access to connect to them quickly.
5

21_VM_OM_EN_USC_t.book Page 109

142MULTIMEDIA
STEERING WHEEL AUDIO CONTROLS — IF
EQUIPPED
The remote sound system controls are located
on the back surface of the steering wheel.
Reach behind the wheel to access the switches.

Remote Sound System Controls

The right-hand control is a rocker type switch
with a push button in the center. Pushing the
top of the switch will increase the volume, and
pushing the bottom of the switch will decrease
the volume.
The push button located in the center of the
right-hand control to select the source (AM, FM,
SiriusXM®, or USB) The left-hand control is a rocker type switch with
a push button in the center. The function of the
left hand control is different depending on
which mode you are in.
The following describes the left-hand control
operation in each mode.
Radio Operation
Pushing the top of the switch will “Seek” up for
the next available station and pushing the
bottom of the switch will “Seek” down for the
next available station.
The button located in the center of the left-hand
control will tune to the next preset station that
you have programmed in the radio preset
button.
Media Mode
Pushing the top of the switch once goes to the
next track on the selected media (USB/
Bluetooth®). Pushing the bottom of the switch
once goes to the beginning of the current track,
or to the beginning of the previous track if it is
within eight seconds after the current track
begins to play.
RAM TELEMATICS - IF EQUIPPED
Ram Telematics is designed to help improve
safety, efficiency, and productivity. It gives you
complete visibility of your fleet options, whether
from behind a desk or on a mobile device while
you are on the go. You can log-in to view near
real-time and historical activity, including
location, vehicle health, and driver
performance.
Activating Ram Telematics In Your Vehicles
Before you get started you will need:
The Vehicle Identification Number (VIN) of
each vehicle you want to activate.
Your main user’s log-in and password; new
customers will be asked to register.
If you are a new customer, you will need
company credit card information or invoice
number as further proof of customer identifi
-
cation. Don’t worry, you will not be charged.
Go to activate.verizonconnect.com/ram/
#login. If you are an existing Verizon Connect
customer, enter your company’s log-in
credentials. New customers will need to
register to create a new account.

21_VM_OM_EN_USC_t.book Page 142