RAM PROMASTER CITY 2021 Owners Manual

RAM PROMASTER CITY
2021 OWNER’S MANUALRAMTRUCKS.COM (U.S.) RAMTRUCK.CA (CANADA)©2020 FCA US LLC. All Rights Reserved. Tous droits réservés. Ram is a registered trademark of FCA US LLC. Ram est une marque déposée de FCA US LLC. App Store is a registered trademark of Apple Inc. Google Play Store is a registered trademark of Google.
2021 RAM PROMASTER CITY
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21_VM_OM_EN_USC

FIRST EDITION

Whether it is providing information about specific product features, taking a tour through your vehicle’s
heritage, knowing what steps to take following an accident or scheduling your next appointment, we
know you will find the app an important extension of your Ram vehicle.
Simply download the app, select your make and model and enjoy the ride. To get this app, go directly to the App
Store® or Google Play® Store and enter the search keyword “ram toolbox” (U.S. residents only).
`

WARNING: Operating, servicing and maintaining a passenger vehicle or off-highway
motor vehicle can expose you to chemicals including engine exhaust, carbon monoxide,
phthalates, and lead, which are known to the State of California to cause cancer and birth defects
or other reproductive harm. To minimize exposure, avoid breathing exhaust, do not idle the
engine except as necessary, service your vehicle in a well-ventilated area and wear gloves or wash
your hands frequently when servicing your vehicle. For more information go to
www.P65Warnings.ca.gov/passenger-vehicle.
This Owner’s Manual illustrates and describes the operation of features and equipment that are either standard or optional on this vehicle. This manual may
also include a description of features and equipment that are no longer available or were not ordered on this vehicle. Please disregard any features and
equipment that are no longer available or were not ordered on this vehicle. FCA US LLC reserves the right to make changes in design and specifications, and/or
make additions to or improvements to its products without imposing any obligation upon itself to install them on products previously manufactured.
With respect to vehicles sold in Canada, the name FCA US LLC shall be deemed to be deleted and the name FCA Canada Inc. used in substitution therefore.
If you are the first registered retail owner of your vehicle, you may obtain a complimentary printed copy of the Warranty Booklet by calling
1-866-726-4636 (U.S.) or 1-800-387-1143 (Canada), or by contacting your dealer.
This Owner’s Manual is intended to familiarize you with the important features of your vehicle. Your most up-to-date Owner’s Manual, Navigation/Uconnect
manuals and Warranty Booklet can be found by visiting the website on the back cover. U.S. residents can purchase replacement kits by visiting
www.techauthority.com and Canadian residents can purchase replacement kits by calling 1-800-387-1143.
The driver’s primary responsibility is the safe operation of the vehicle. Driving while distracted can result in loss of vehicle control, resulting in an accident and
personal injury. FCA US LLC strongly recommends that the driver use extreme caution when using any device or feature that may take their attention off the
road. Use of any electrical devices, such as cellular telephones, computers, portable radios, vehicle navigation or other devices, by the driver while the vehicle
is moving is dangerous and could lead to a serious accident. Texting while driving is also dangerous and should never be done while the vehicle is moving. If you
find yourself unable to devote your full attention to vehicle operation, pull off the road to a safe location and stop your vehicle. Some states or provinces prohibit
the use of cellular telephones or texting while driving. It is always the driver’s responsibility to comply with all local laws.
This Owner’s Manual has been prepared to help you get acquainted with your new Ram brand vehicle and to provide a convenient reference for common
questions.
Not all features shown in this manual may apply to your vehicle. For additional information on accessories to help personalize your vehicle, visit
www.mopar.com/en-us/care/owners-manual.html (U.S.), www.owners.mopar.ca (Canada) or your local Ram brand dealer.
DRIVING AND ALCOHOL
Drunk driving is one of the most frequent causes of accidents. Your driving ability can be seriously
impaired with blood alcohol levels far below the legal minimum. If you are drinking, don’t drive. Ride with
a designated non-drinking driver, call a cab, a friend or use public transportation.
WARNING
Driving after drinking can lead to an accident. Your perceptions are less sharp, your reflexes are slower
and your judgment is impaired when you have been drinking. Never drink and then drive.

TABLE OF CONTENTS
1
2
3
4
5
6
7
8
9
10
11
1 INTRODUCTION .............................................................................................................................. 6
2 GETTING TO KNOW YOUR VEHICLE ................................................................................. 10
3 GETTING TO KNOW YOUR INSTRUMENT PANEL ....................................................... 43
4 STARTING AND OPERATING .................................................................................................58 5 MULTIMEDIA ................................................................................................................................ 86
6 SAFETY ......................................................................................................................................... 145 7 IN CASE OF EMERGENCY ..................................................................................................... 188
8 SERVICING AND MAINTENANCE ....................................................................................... 217
9 TECHNICAL SPECIFICATIONS ............................................................................................ 255
10 CUSTOMER ASSISTANCE ..................................................................................................... 262 11 INDEX ............................................................................................................................................. 266

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INTRODUCTION
Symbols Key ............................................................ 7
WARNINGS AND CAUTIONS ................................. 7
VAN CONVERSIONS/CAMPERS ............................ 7
VEHICLE MODIFICATIONS/ALTERATIONS .......... 8
Symbol Glossary ..................................................... 8
GETTING TO KNOW YOUR VEHICLE
KEYS ......................................................................10
Key Fob......................................................... 10
SENTRY KEY ..........................................................12
IGNITION SWITCH ................................................12
VEHICLE SECURITY SYSTEM — IF EQUIPPED ...13
To Arm The System ...................................... 13
To Disarm The System................................. 13
Rearming Of The System............................. 13
Security System Manual Override .............. 13
DOORS ..................................................................14
Power Door Locks ....................................... 14
Auto Unlock Doors ....................................... 14
Sliding Side Door ......................................... 14
Double Rear Swing Doors ........................... 16
Child-Protection Door Lock System ............ 17
SEATS ....................................................................17
Manual Adjustment (Front Seats)............... 18
Folding Rear Seat — If Equipped ................ 20
Heated Seats — If Equipped........................ 20 HEAD RESTRAINTS ............................................. 21
Front Adjustment ......................................... 21
Rear Adjustment — If Equipped .................. 22
Front Removal.............................................. 22
Rear Removal — If Equipped....................... 23
STEERING WHEEL ................................................ 23
Tilt/Telescoping Steering Column .............. 23
UCONNECT VOICE RECOGNITION QUICK
TIPS ........................................................................ 24
Introducing Voice Recognition .................... 24
Get Started ................................................... 24
Basic Voice Commands............................... 24
Additional Information ................................. 24
MIRRORS ............................................................. 25
Inside Rearview Mirror ................................ 25
Outside Mirrors ........................................... 25
Vanity Mirror................................................. 26
EXTERIOR LIGHTS ................................................ 27
Multifunction Lever...................................... 27
Headlights ................................................... 27
Daytime Running Lights (DRLs) —
If Equipped .................................................. 27 High/Low Beam Switch ............................... 28
Flash-To-Pass .............................................. 28
Parking Lights ............................................. 28
Follow Me Home/Headlight Delay .............. 28
Fog Lights — If Equipped ............................ 28
Turn Signals ................................................. 28
Lane Change Assist ..................................... 28
INTERIOR LIGHTS ................................................ 29
Courtesy/Interior Lights .............................. 29 WIPERS AND WASHERS .....................................30
Front Wiper Operation ................................. 30
Rear Wiper Operation — If Equipped .......... 31
CLIMATE CONTROLS ...........................................31
Manual Climate Control Descriptions And
Functions ..................................................... 31 Operating Tips.............................................. 33
WINDOWS ............................................................35
Power Window Controls — If Equipped ...... 35
Automatic Window Features ....................... 35
Power Windows System Initialization......... 36
Window Bar Grates — If Equipped .............. 36
Wind Buffeting ............................................ 36
HOOD .....................................................................37
Opening ........................................................ 37
Closing.......................................................... 37
CARGO AREA FEATURES .....................................38
Rear Cargo Tie-Downs ................................. 38
INTERIOR STORAGE AND EQUIPMENT ..............38
Storage ......................................................... 38
USB Control — If Equipped .......................... 40
Power Outlets .............................................. 40
ROOF RACK — IF EQUIPPED................................41
GETTING TO KNOW YOUR INSTRUMENT PANEL
INSTRUMENT CLUSTER........................................43
Instrument Cluster Descriptions................. 44

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INSTRUMENT CLUSTER DISPLAY ......................44 Location And Controls ................................. 45
Change Engine Oil — If Equipped................ 46
Instrument Cluster Display Menu Items..... 46
TRIP COMPUTER ...................................................47
Trip Button.................................................... 48
Trip Functions ............................................. 48
Values Displayed ......................................... 49
WARNING LIGHTS AND MESSAGES ..................49
Red Warning Lights...................................... 49
Yellow Warning Lights ................................. 52
Green Indicator Lights ................................. 55
Blue Indicator Lights .................................... 56
ONBOARD DIAGNOSTIC SYSTEM — OBD II .......56
Onboard Diagnostic System (OBD II)
Cybersecurity................................................ 56
EMISSIONS INSPECTION AND MAINTENANCE
PROGRAMS ...........................................................57
STARTING AND OPERATING
STARTING THE ENGINE .......................................58
Automatic Transmission .............................. 58
Normal Starting ............................................ 58
Cold Weather Operation ............................. 58
Extended Park Starting................................ 58
If Engine Fails To Start ................................ 59
After Starting ................................................ 59
ENGINE BLOCK HEATER — IF EQUIPPED ...........59
ENGINE BREAK-IN RECOMMENDATIONS .........60
PARKING BRAKE .................................................60 AUTOMATIC TRANSMISSION ............................. 62
Key Ignition Park Interlock .......................... 62
Brake/Transmission Shift Interlock (BTSI)
System ......................................................... 63 Nine-Speed Automatic Transmission ........ 63
POWER STEERING .............................................. 67
Power Steering Fluid Check ....................... 68
CRUISE CONTROL — IF EQUIPPED ..................... 68
To Activate.................................................... 69
To Set A Desired Speed............................... 69
To Vary The Speed Setting .......................... 69
To Accelerate For Passing ........................... 69
To Resume Speed ....................................... 70
To Deactivate .............................................. 70
PARKSENSE REAR PARK ASSIST —
IF EQUIPPED ......................................................... 70
ParkSense Rear Park Assist Sensors ......... 70
ParkSense Rear Park Assist Alerts ............. 71
ParkSense Rear Park Assist Failure
Indications.................................................... 72 Cleaning The ParkSense Rear Park Assist
System .......................................................... 72 ParkSense Rear Park Assist System Usage
Precautions .................................................. 72
PARKVIEW REAR BACK UP CAMERA ............... 73
REFUELING THE VEHICLE ................................... 74 VEHICLE LOADING ................................................75
Vehicle Certification Label .......................... 75
Gross Vehicle Weight Rating (GVWR) ......... 76
Gross Axle Weight Rating (GAWR) ............. 76
Tire Size ........................................................ 76
Rim Size ....................................................... 76
Inflation Pressure ........................................ 76
Curb Weight ................................................. 76
Overloading .................................................. 76
Loading......................................................... 76
TRAILER TOWING .................................................77
Common Towing Definitions ....................... 77
Trailer Hitch Classification .......................... 78
Trailer Towing Weights (Maximum Trailer
Weight Ratings) ........................................... 79 Trailer And Tongue Weight ......................... 79
Towing Requirements ................................ 79
Towing Tips ................................................. 82
RECREATIONAL TOWING (BEHIND
MOTORHOME) ......................................................83
Towing This Vehicle Behind Another
Vehicle .......................................................... 83 Recreational Towing — Automatic
Transmission................................................ 83
DRIVING TIPS ........................................................84
Driving On Slippery Surfaces ..................... 84
Driving Through Water ............................... 84

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MULTIMEDIA
UCONNECT SYSTEMS ..........................................86
CYBERSECURITY ..................................................86
UCONNECT SETTINGS .........................................87 Uconnect 3/3 NAV Settings ........................ 87
UCONNECT INTRODUCTION.................................97
Identifying Your Radio ................................. 97
Safety And General Information ................. 99
UCONNECT MODES ........................................... 100
Radio Mode ................................................100
Media Mode ...............................................107Phone Mode ..............................................109
NAVIGATION MODE — IF EQUIPPED ................ 121
Operating Navigation Mode —
If Equipped .................................................121
STEERING WHEEL AUDIO CONTROLS — IF
EQUIPPED ........................................................... 142
Radio Operation .........................................142
Media Mode ...............................................142
RAM TELEMATICS - IF EQUIPPED .................... 142
Ram Telematics General Information ......143
RADIO OPERATION AND MOBILE PHONES.... 143
Regulatory And Safety Information........... 144
SAFETY
SAFETY FEATURES ............................................ 145 Four-Wheel Anti-Lock Brake
System (ABS) ..............................................145 Electronic Brake Control (EBC) System ...146 AUXILIARY DRIVING SYSTEMS.........................149
Tire Pressure Monitoring
System (TPMS) ........................................... 149
OCCUPANT RESTRAINT SYSTEMS .................. 153
Occupant Restraint Systems .................... 153
Important Safety Precautions ................... 153
Seat Belt Systems ..................................... 154
Supplemental Restraint Systems (SRS)... 161
Child Restraints ......................................... 170
Transporting Pets ...................................... 184
SAFETY TIPS ....................................................... 185
Transporting Passengers .......................... 185Exhaust Gas .............................................. 185
Safety Checks You Should Make Inside
The Vehicle ................................................ 185 Periodic Safety Checks You Should Make
Outside The Vehicle ................................... 187
IN CASE OF EMERGENCY
HAZARD WARNING FLASHERS........................188
FUSES ..................................................................188
General Information .................................. 188Underhood Fuses ...................................... 189
Interior Fuses ............................................. 192
Central Unit Fuse Panel............................. 193 JACKING AND TIRE CHANGING ...................... 194
Jack Location — If Equipped ..................... 194
Removing The Spare Tire — If Equipped .. 194Preparations For Jacking ......................... 196
Jacking Instructions................................... 197
Vehicles With Alloy Wheels ....................... 200Vehicles Equipped With Wheel Covers .... 201
TIRE SERVICE KIT — IF EQUIPPED .................. 202
Tire Service Kit Storage............................. 202
Tire Service Kit Usage ............................... 202
JUMP STARTING ................................................ 204
Preparations For Jump Starting ................ 205
Jump Starting Procedure .......................... 206
IF YOUR ENGINE OVERHEATS ......................... 207
IGNITION KEY REMOVAL OVERRIDE ............... 208
GEAR SELECTOR OVERRIDE ............................ 209
FREEING A STUCK VEHICLE ............................ 209
TOWING A DISABLED VEHICLE ........................ 211
ENHANCED ACCIDENT RESPONSE SYSTEM
(EARS) ................................................................ 212
EVENT DATA RECORDER (EDR) ....................... 212
BULB REPLACEMENT ........................................ 213 Replacement Bulbs ................................... 213
Replacing Exterior Bulbs ........................... 214
Replacing Interior Bulbs ............................ 215

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SERVICING AND MAINTENANCE
SCHEDULED SERVICING .................................. 217Maintenance Plan......................................217
ENGINE COMPARTMENT .................................. 221
Engine Compartment — 2.4L ...................221Checking Oil Level......................................222
Adding Washer Fluid .................................222
Maintenance-Free Battery .......................222
Pressure Washing ......................................223
DEALER SERVICE .............................................. 223
Engine Oil ...................................................223
Engine Oil Filter ..........................................224Engine Air Cleaner Filter ............................224
Air Conditioner Maintenance ....................225
Body Lubrication ........................................225
Windshield Wiper Blades ..........................225
Exhaust System ........................................226
Cooling System ..........................................227Brake System ............................................230
Automatic Transmission ...........................231
Upfitter Connectors — If Equipped ............232
TIRES ................................................................... 234
Tire Safety Information .............................. 234
Tires — General Information .....................242Tire Types ...................................................246
Spare Tires — If Equipped .........................247
Wheel And Wheel Trim Care .....................248Tire Chains and Traction Devices ............249
Tire Rotation Recommendations ..............250 DEPARTMENT OF TRANSPORTATION UNIFORM
TIRE QUALITY GRADES .....................................250
Treadwear .................................................. 250
Traction Grades ......................................... 251
Temperature Grades ................................. 251
STORING THE VEHICLE ......................................251
BODYWORK ........................................................ 252
Protection From Atmospheric Agents....... 252
Body And Underbody Maintenance .......... 252Preserving The Bodywork .......................... 252
INTERIORS ......................................................... 253
Seats And Fabric Parts .............................. 253
Plastic And Coated Parts ........................... 253
Leather Surfaces ....................................... 254Glass Surfaces .......................................... 254
TECHNICAL SPECIFICATIONS
VEHICLE IDENTIFICATION NUMBER.................255
BRAKE SYSTEM .................................................. 255
WHEEL AND TIRE TORQUE
SPECIFICATIONS ................................................ 255
Torque Specifications ................................ 255
FUEL REQUIREMENTS .......................................256
Gasoline Engine ......................................... 256
Reformulated Gasoline ............................. 256Gasoline/Oxygenate Blends .................... 257
E-85 Usage In Non-Flex Fuel Vehicles ...... 257
CNG And LP Fuel System Modifications... 257
MMT In Gasoline ........................................ 257
Materials Added To Fuel ........................... 257 Fuel System Cautions................................ 258
Carbon Monoxide Warnings ..................... 258
FLUID CAPACITIES ............................................. 259
ENGINE FLUIDS AND LUBRICANTS ................. 259
CHASSIS FLUIDS AND LUBRICANTS .............. 261
CUSTOMER ASSISTANCE
SUGGESTIONS FOR OBTAINING SERVICE FOR
YOUR VEHICLE .................................................. 262 Prepare For The Appointment .................. 262Prepare A List............................................. 262
Be Reasonable With Requests ................. 262
IF YOU NEED ASSISTANCE .............................. 262
FCA US LLC Customer Center ................... 262
FCA Canada Inc. Customer Center ........... 262
Mexico ........................................................ 263
Puerto Rico And US Virgin Islands ............ 263
Customer Assistance For The Hearing Or
Speech Impaired (TDD/TTY) ..................... 263 Service Contract ....................................... 263
WARRANTY INFORMATION .............................. 264
MOPAR PARTS................................................... 264
REPORTING SAFETY DEFECTS ........................ 264
In The 50 United States And
Washington, D.C. ....................................... 264 In Canada ................................................... 264
PUBLICATION ORDER FORMS ........................ 264
General Information.......................................... 265

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INTRODUCTION
Dear Customer,
Congratulations on selecting your new Ram®. Be assured that it represents precision workmanship, distinctive styling, and high quality. This Owner’s
Manual has been prepared with the assistance of service and engineering specialists to acquaint you with the operation and maintenance of your
vehicle. It is supplemented by customer-oriented documents. Within this information, you will find a description of the services that FCA US LLC offers
to its customers as well as the details of the terms and conditions for maintaining its validity. Please take the time to read all of these publications
carefully before driving your vehicle for the first time. Following the instructions, recommendations, tips, and important warnings in this manual will help
ensure safe and enjoyable operation of your vehicle. Be sure you are familiar with all vehicle controls, particularly those used for braking, steering,
transmission, and transfer case shifting (if equipped). Learn how your vehicle handles on different road surfaces. Your driving skills will improve with
experience.
This Owner’s Manual describes all versions of this vehicle. Options and equipment dedicated to specific markets or versions are not expressly indicated
in the text. Therefore, you should only consider the information that is related to the trim level, engine, and version that you have purchased. Any content
introduced throughout the Owner’s Information, which may or may not be applicable to your vehicle, will be identified with the wording “If Equipped”.
All data contained in this publication are intended to help you use your vehicle in the best possible way. FCA US LLC aims at a constant improvement
of the vehicles produced. For this reason, it reserves the right to make changes to the model described for technical and/or commercial reasons. For
further information, contact an authorized dealer.
When it comes to service, remember that authorized dealers know your Ram® best, have factory-trained technicians and genuine MOPAR® parts, and
care about your satisfaction.

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SYMBOLS KEY

If you do not read this entire Owner's Manual, you may miss important
information. Observe all Cautions and Warnings.

VAN CONVERSIONS/CAMPERS
The New Vehicle Limited Warranty does not apply to body modifications or
special equipment installed by van conversion/camper manufacturers/
body builders. U.S. residents refer to the Warranty Information, Section
2.1.C. Canadian residents refer to the “What Is Not Covered” section of
the Warranty Information. Such equipment includes video monitors, DVD/
Blu-ray™, heaters, stoves, refrigerators, etc. For warranty coverage and
service on these items, contact the applicable manufacturer.
Operating instructions for the special equipment installed by the
conversion/camper manufacturer should also be supplied with your
vehicle. If these instructions are missing, please contact an authorized
dealer for assistance in obtaining replacement documents from the
applicable manufacturer.
For information on the Body Builder’s Guide refer to
www.rambodybuilder.com. This website contains dimensional and
technical specifications for your vehicle. It is intended for Second Stage
Manufacturer's technical support. For service issues, contact an
authorized dealer.
VEHICLE MODIFICATIONS/ALTERATIONS
WARNING!These statements are against operating
procedures that could result in a collision,
bodily injury and/or death.
CAUTION! These statements are against procedures that
could result in damage to your vehicle.
NOTE: A suggestion which will improve installation,
operation, and reliability. If not followed, may
result in damage.
TIP: General ideas/solutions/suggestions on easier
use of the product or functionality.
PAGE REFERENCE
ARROW
Follow this reference for additional information
on a particular feature.
FOOTNOTE Supplementary and relevant information
pertaining to the topic.
WARNING!
Any modifications or alterations to this vehicle could seriously affect its
roadworthiness and safety and may lead to a collision resulting in
serious injury or death.
1

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SYMBOL GLOSSARY
Some car components have colored labels with symbols indicating
precautions to be observed when using this component. It is important to
follow all warnings when operating your vehicle. See below for the
definition of each symbol Úpage 43.
Red Warning Lights
Air Bag Warning Light Úpage 49
Brake Warning Light Úpage 49
Battery Charge Warning Light Úpage 50
Red Warning Lights
Door Open Warning Light Úpage 51
Electronic Throttle Control (ETC) Warning Light Úpage 51
Engine Coolant Temperature Warning Light Úpage 51
Oil Pressure Warning Light Úpage 51
Transmission Temperature Warning Light — If Equipped
Ú page 51
Seat Belt Reminder Warning Light Úpage 52
Transmission Fault Warning Light Úpage 52
Engine Oil Level Warning Light Úpage 52

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