service RAM PROMASTER CITY 2021 Owners Manual

WARNING: Operating, servicing and maintaining a passenger vehicle or off-highway
motor vehicle can expose you to chemicals including engine exhaust, carbon monoxide,
phthalates, and lead, which are known to the State of California to cause cancer and birth defects
or other reproductive harm. To minimize exposure, avoid breathing exhaust, do not idle the
engine except as necessary, service your vehicle in a well-ventilated area and wear gloves or wash
your hands frequently when servicing your vehicle. For more information go to
www.P65Warnings.ca.gov/passenger-vehicle.
This Owner’s Manual illustrates and describes the operation of features and equipment that are either standard or optional on this vehicle. This manual may
also include a description of features and equipment that are no longer available or were not ordered on this vehicle. Please disregard any features and
equipment that are no longer available or were not ordered on this vehicle. FCA US LLC reserves the right to make changes in design and specifications, and/or
make additions to or improvements to its products without imposing any obligation upon itself to install them on products previously manufactured.
With respect to vehicles sold in Canada, the name FCA US LLC shall be deemed to be deleted and the name FCA Canada Inc. used in substitution therefore.
If you are the first registered retail owner of your vehicle, you may obtain a complimentary printed copy of the Warranty Booklet by calling
1-866-726-4636 (U.S.) or 1-800-387-1143 (Canada), or by contacting your dealer.
This Owner’s Manual is intended to familiarize you with the important features of your vehicle. Your most up-to-date Owner’s Manual, Navigation/Uconnect
manuals and Warranty Booklet can be found by visiting the website on the back cover. U.S. residents can purchase replacement kits by visiting
www.techauthority.com and Canadian residents can purchase replacement kits by calling 1-800-387-1143.
The driver’s primary responsibility is the safe operation of the vehicle. Driving while distracted can result in loss of vehicle control, resulting in an accident and
personal injury. FCA US LLC strongly recommends that the driver use extreme caution when using any device or feature that may take their attention off the
road. Use of any electrical devices, such as cellular telephones, computers, portable radios, vehicle navigation or other devices, by the driver while the vehicle
is moving is dangerous and could lead to a serious accident. Texting while driving is also dangerous and should never be done while the vehicle is moving. If you
find yourself unable to devote your full attention to vehicle operation, pull off the road to a safe location and stop your vehicle. Some states or provinces prohibit
the use of cellular telephones or texting while driving. It is always the driver’s responsibility to comply with all local laws.
This Owner’s Manual has been prepared to help you get acquainted with your new Ram brand vehicle and to provide a convenient reference for common
questions.
Not all features shown in this manual may apply to your vehicle. For additional information on accessories to help personalize your vehicle, visit
www.mopar.com/en-us/care/owners-manual.html (U.S.), www.owners.mopar.ca (Canada) or your local Ram brand dealer.
DRIVING AND ALCOHOL
Drunk driving is one of the most frequent causes of accidents. Your driving ability can be seriously
impaired with blood alcohol levels far below the legal minimum. If you are drinking, don’t drive. Ride with
a designated non-drinking driver, call a cab, a friend or use public transportation.
WARNING
Driving after drinking can lead to an accident. Your perceptions are less sharp, your reflexes are slower
and your judgment is impaired when you have been drinking. Never drink and then drive.

4
MULTIMEDIA
UCONNECT SYSTEMS ..........................................86
CYBERSECURITY ..................................................86
UCONNECT SETTINGS .........................................87 Uconnect 3/3 NAV Settings ........................ 87
UCONNECT INTRODUCTION.................................97
Identifying Your Radio ................................. 97
Safety And General Information ................. 99
UCONNECT MODES ........................................... 100
Radio Mode ................................................100
Media Mode ...............................................107Phone Mode ..............................................109
NAVIGATION MODE — IF EQUIPPED ................ 121
Operating Navigation Mode —
If Equipped .................................................121
STEERING WHEEL AUDIO CONTROLS — IF
EQUIPPED ........................................................... 142
Radio Operation .........................................142
Media Mode ...............................................142
RAM TELEMATICS - IF EQUIPPED .................... 142
Ram Telematics General Information ......143
RADIO OPERATION AND MOBILE PHONES.... 143
Regulatory And Safety Information........... 144
SAFETY
SAFETY FEATURES ............................................ 145 Four-Wheel Anti-Lock Brake
System (ABS) ..............................................145 Electronic Brake Control (EBC) System ...146 AUXILIARY DRIVING SYSTEMS.........................149
Tire Pressure Monitoring
System (TPMS) ........................................... 149
OCCUPANT RESTRAINT SYSTEMS .................. 153
Occupant Restraint Systems .................... 153
Important Safety Precautions ................... 153
Seat Belt Systems ..................................... 154
Supplemental Restraint Systems (SRS)... 161
Child Restraints ......................................... 170
Transporting Pets ...................................... 184
SAFETY TIPS ....................................................... 185
Transporting Passengers .......................... 185Exhaust Gas .............................................. 185
Safety Checks You Should Make Inside
The Vehicle ................................................ 185 Periodic Safety Checks You Should Make
Outside The Vehicle ................................... 187
IN CASE OF EMERGENCY
HAZARD WARNING FLASHERS........................188
FUSES ..................................................................188
General Information .................................. 188Underhood Fuses ...................................... 189
Interior Fuses ............................................. 192
Central Unit Fuse Panel............................. 193 JACKING AND TIRE CHANGING ...................... 194
Jack Location — If Equipped ..................... 194
Removing The Spare Tire — If Equipped .. 194Preparations For Jacking ......................... 196
Jacking Instructions................................... 197
Vehicles With Alloy Wheels ....................... 200Vehicles Equipped With Wheel Covers .... 201
TIRE SERVICE KIT — IF EQUIPPED .................. 202
Tire Service Kit Storage............................. 202
Tire Service Kit Usage ............................... 202
JUMP STARTING ................................................ 204
Preparations For Jump Starting ................ 205
Jump Starting Procedure .......................... 206
IF YOUR ENGINE OVERHEATS ......................... 207
IGNITION KEY REMOVAL OVERRIDE ............... 208
GEAR SELECTOR OVERRIDE ............................ 209
FREEING A STUCK VEHICLE ............................ 209
TOWING A DISABLED VEHICLE ........................ 211
ENHANCED ACCIDENT RESPONSE SYSTEM
(EARS) ................................................................ 212
EVENT DATA RECORDER (EDR) ....................... 212
BULB REPLACEMENT ........................................ 213 Replacement Bulbs ................................... 213
Replacing Exterior Bulbs ........................... 214
Replacing Interior Bulbs ............................ 215

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5
SERVICING AND MAINTENANCE
SCHEDULED SERVICING .................................. 217Maintenance Plan......................................217
ENGINE COMPARTMENT .................................. 221
Engine Compartment — 2.4L ...................221Checking Oil Level......................................222
Adding Washer Fluid .................................222
Maintenance-Free Battery .......................222
Pressure Washing ......................................223
DEALER SERVICE .............................................. 223
Engine Oil ...................................................223
Engine Oil Filter ..........................................224Engine Air Cleaner Filter ............................224
Air Conditioner Maintenance ....................225
Body Lubrication ........................................225
Windshield Wiper Blades ..........................225
Exhaust System ........................................226
Cooling System ..........................................227Brake System ............................................230
Automatic Transmission ...........................231
Upfitter Connectors — If Equipped ............232
TIRES ................................................................... 234
Tire Safety Information .............................. 234
Tires — General Information .....................242Tire Types ...................................................246
Spare Tires — If Equipped .........................247
Wheel And Wheel Trim Care .....................248Tire Chains and Traction Devices ............249
Tire Rotation Recommendations ..............250 DEPARTMENT OF TRANSPORTATION UNIFORM
TIRE QUALITY GRADES .....................................250
Treadwear .................................................. 250
Traction Grades ......................................... 251
Temperature Grades ................................. 251
STORING THE VEHICLE ......................................251
BODYWORK ........................................................ 252
Protection From Atmospheric Agents....... 252
Body And Underbody Maintenance .......... 252Preserving The Bodywork .......................... 252
INTERIORS ......................................................... 253
Seats And Fabric Parts .............................. 253
Plastic And Coated Parts ........................... 253
Leather Surfaces ....................................... 254Glass Surfaces .......................................... 254
TECHNICAL SPECIFICATIONS
VEHICLE IDENTIFICATION NUMBER.................255
BRAKE SYSTEM .................................................. 255
WHEEL AND TIRE TORQUE
SPECIFICATIONS ................................................ 255
Torque Specifications ................................ 255
FUEL REQUIREMENTS .......................................256
Gasoline Engine ......................................... 256
Reformulated Gasoline ............................. 256Gasoline/Oxygenate Blends .................... 257
E-85 Usage In Non-Flex Fuel Vehicles ...... 257
CNG And LP Fuel System Modifications... 257
MMT In Gasoline ........................................ 257
Materials Added To Fuel ........................... 257 Fuel System Cautions................................ 258
Carbon Monoxide Warnings ..................... 258
FLUID CAPACITIES ............................................. 259
ENGINE FLUIDS AND LUBRICANTS ................. 259
CHASSIS FLUIDS AND LUBRICANTS .............. 261
CUSTOMER ASSISTANCE
SUGGESTIONS FOR OBTAINING SERVICE FOR
YOUR VEHICLE .................................................. 262 Prepare For The Appointment .................. 262Prepare A List............................................. 262
Be Reasonable With Requests ................. 262
IF YOU NEED ASSISTANCE .............................. 262
FCA US LLC Customer Center ................... 262
FCA Canada Inc. Customer Center ........... 262
Mexico ........................................................ 263
Puerto Rico And US Virgin Islands ............ 263
Customer Assistance For The Hearing Or
Speech Impaired (TDD/TTY) ..................... 263 Service Contract ....................................... 263
WARRANTY INFORMATION .............................. 264
MOPAR PARTS................................................... 264
REPORTING SAFETY DEFECTS ........................ 264
In The 50 United States And
Washington, D.C. ....................................... 264 In Canada ................................................... 264
PUBLICATION ORDER FORMS ........................ 264
General Information.......................................... 265

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6
INTRODUCTION
Dear Customer,
Congratulations on selecting your new Ram®. Be assured that it represents precision workmanship, distinctive styling, and high quality. This Owner’s
Manual has been prepared with the assistance of service and engineering specialists to acquaint you with the operation and maintenance of your
vehicle. It is supplemented by customer-oriented documents. Within this information, you will find a description of the services that FCA US LLC offers
to its customers as well as the details of the terms and conditions for maintaining its validity. Please take the time to read all of these publications
carefully before driving your vehicle for the first time. Following the instructions, recommendations, tips, and important warnings in this manual will help
ensure safe and enjoyable operation of your vehicle. Be sure you are familiar with all vehicle controls, particularly those used for braking, steering,
transmission, and transfer case shifting (if equipped). Learn how your vehicle handles on different road surfaces. Your driving skills will improve with
experience.
This Owner’s Manual describes all versions of this vehicle. Options and equipment dedicated to specific markets or versions are not expressly indicated
in the text. Therefore, you should only consider the information that is related to the trim level, engine, and version that you have purchased. Any content
introduced throughout the Owner’s Information, which may or may not be applicable to your vehicle, will be identified with the wording “If Equipped”.
All data contained in this publication are intended to help you use your vehicle in the best possible way. FCA US LLC aims at a constant improvement
of the vehicles produced. For this reason, it reserves the right to make changes to the model described for technical and/or commercial reasons. For
further information, contact an authorized dealer.
When it comes to service, remember that authorized dealers know your Ram® best, have factory-trained technicians and genuine MOPAR® parts, and
care about your satisfaction.

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7
SYMBOLS KEY

If you do not read this entire Owner's Manual, you may miss important
information. Observe all Cautions and Warnings.

VAN CONVERSIONS/CAMPERS
The New Vehicle Limited Warranty does not apply to body modifications or
special equipment installed by van conversion/camper manufacturers/
body builders. U.S. residents refer to the Warranty Information, Section
2.1.C. Canadian residents refer to the “What Is Not Covered” section of
the Warranty Information. Such equipment includes video monitors, DVD/
Blu-ray™, heaters, stoves, refrigerators, etc. For warranty coverage and
service on these items, contact the applicable manufacturer.
Operating instructions for the special equipment installed by the
conversion/camper manufacturer should also be supplied with your
vehicle. If these instructions are missing, please contact an authorized
dealer for assistance in obtaining replacement documents from the
applicable manufacturer.
For information on the Body Builder’s Guide refer to
www.rambodybuilder.com. This website contains dimensional and
technical specifications for your vehicle. It is intended for Second Stage
Manufacturer's technical support. For service issues, contact an
authorized dealer.
VEHICLE MODIFICATIONS/ALTERATIONS
WARNING!These statements are against operating
procedures that could result in a collision,
bodily injury and/or death.
CAUTION! These statements are against procedures that
could result in damage to your vehicle.
NOTE: A suggestion which will improve installation,
operation, and reliability. If not followed, may
result in damage.
TIP: General ideas/solutions/suggestions on easier
use of the product or functionality.
PAGE REFERENCE
ARROW
Follow this reference for additional information
on a particular feature.
FOOTNOTE Supplementary and relevant information
pertaining to the topic.
WARNING!
Any modifications or alterations to this vehicle could seriously affect its
roadworthiness and safety and may lead to a collision resulting in
serious injury or death.
1

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GETTING TO KNOW YOUR VEHICLE11
Replacing The Battery In The Key Fob
The recommended replacement battery is
CR2032.
NOTE:
Customers are recommended to use a
battery obtained from Mopar. Aftermarket
coin battery dimensions may not meet the
original OEM coin battery dimensions.
Perchlorate Material – special handling may
apply. See www.dtsc.ca.gov/hazard-
ouswaste/perchlorate.

1. Push the mechanical key release button and release the mechanical key to access
the battery case screw located on the side
of the key fob.

2. Rotate the screw located on the side of the key fob using a small screwdriver.
Key Fob Screw Location

3. Take out the battery case. Remove and replace the battery observing its polarity.
4. Refit the battery case inside the key fob and turn the screw to lock it into place.
Programming And Requesting Additional Key
Fobs
Programming the key fob may be performed by
an authorized dealer.
NOTE:
Once a key fob is programmed to a vehicle, it
cannot be re-purposed and reprogrammed to
another vehicle. Duplication of keys may be performed at an
authorized dealer. The VIN is required for
authorized dealer replacement of keys.
NOTE:
Only keys that have been programmed to the
vehicle electronics can be used to start the
vehicle. Once a Sentry Key has been
programmed to a vehicle, it cannot be
programmed to any other vehicle. When having
the Sentry Key Immobilizer system serviced,
bring all vehicle keys with you to an authorized
dealer.
WARNING!
Always remove the key fobs from the
vehicle and lock all doors when leaving the
vehicle unattended.
Always remember to place the ignition in
the OFF mode.2

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GETTING TO KNOW YOUR VEHICLE33
Bi-Level Mode
Air comes from the instrument panel
outlets and floor outlets. A slight
amount of air is directed through the
defrost and side window demister
outlets.
NOTE:
Bi-Level mode is designed under comfort condi -
tions to provide cooler air out of the panel
outlets and warmer air from the floor outlets.
Floor Mode
Air comes from the floor outlets. A
slight amount of air is directed
through the defrost and side window
demister outlets.
Mix Mode
Air is directed through the floor,
defrost, and side window demister
outlets. This setting works best in cold
or snowy conditions that require extra
heat to the windshield. This setting is good for
maintaining comfort while reducing moisture on
the windshield.
Operating Tips
NOTE:
Refer to the chart at the end of this section for
suggested control settings for various weather
conditions.
Summer Operation
The engine cooling system must be protected
with a high-quality antifreeze coolant to provide
proper corrosion protection and to protect
against engine overheating. OAT coolant
(conforming to MS.90032) is recommended
Ú page 259.
Winter Operation
To ensure the best possible heater and
defroster performance, make sure the engine
cooling system is functioning properly and the
proper amount, type, and concentration of
coolant is used Ú page 259. Use of the Air
Recirculation mode during Winter months is not
recommended because it may cause window
fogging.
Vacation/Storage
Any time you store your vehicle or keep it out of
service (i.e., vacation) for two weeks or more,
run the air conditioning system at idle for about
five minutes in fresh air with the blower setting
on high. This will ensure adequate system
lubrication to minimize the possibility of
compressor damage when the system is started
again.
Window Fogging
Vehicle windows tend to fog on the inside of the
glass in mild, rainy and/or humid weather. To
clear the windows, select Defrost or Mix mode
and increase the front blower speed. Do not use
the Recirculation mode without A/C for long
periods, as fogging may occur.
2

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34GETTING TO KNOW YOUR VEHICLE
Outside Air Intake
Make sure the air intake, located directly in
front of the windshield, is free of obstructions,
such as leaves. Leaves collected in the air
intake may reduce airflow, and if they enter the
air distribution box, they could plug the water
drains. In Winter months, make sure the air
intake is clear of ice, slush, and snow.
Cabin Air Filter
The Climate Control system filters out dust and
pollen from the air. Contact an authorized
dealer to service your cabin air filter, and to
have it replaced when needed.
Operating Tips Chart
CAUTION!
Failure to follow these cautions can cause
damage to the heating elements:
Use care when washing the inside of the
rear window. Do not use abrasive window
cleaners on the interior surface of the
window. Use a soft cloth and a mild
washing solution, wiping parallel to the
heating elements. Labels can be peeled off
after soaking with warm water.
Do not use scrapers, sharp instruments, or
abrasive window cleaners on the interior
surface of the window.
Keep all objects a safe distance from the
window.
WEATHERCONTROL
SETTINGS
Hot Weather And
Vehicle Interior Is Very Hot Set the mode control
to (Panel Mode), (A/C) on, and
blower on high. Roll
down the windows for a minute to flush out
the hot air. Adjust the
controls as needed to achieve comfort.
Warm Weather Turn (A/C) on and
set the mode control to the (Panel Mode) position.
Cool Sunny Operate in
(Bi-Level Mode) position.
Cool & Humid Conditions Set the mode control
to (Mix Mode)
position and turn on (A/C) to keep
windows clear.
Cold Weather Set the mode control
to the (Floor Mode) position. If windshield fogging starts to occur, move the
control to the (Mix Mode) position.
WEATHER CONTROL
SETTINGS

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44GETTING TO KNOW YOUR INSTRUMENT PANEL
Instrument Cluster Descriptions

1. Speedometer

Indicates vehicle speed.
2. Fuel Gauge
The pointer shows the level of fuel in the
fuel tank when the ignition switch is in
the ON/RUN position.
 The fuel pump arrow symbol points
to the side of the vehicle where the
fuel door is located.
3. Temperature Gauge
The temperature gauge shows engine
coolant temperature. Any reading within
the normal range indicates that the
engine cooling system is operating satis -
factorily.
The pointer will likely indicate a higher
temperature when driving in hot weather
or up mountain grades. It should not be
allowed to exceed the upper limits of the
normal operating range. 4. Tachometer
Indicates the engine speed in revolutions
per minute (RPM x 1000).
5. Instrument Cluster Display
When the appropriate conditions exist,
this display shows the instrument cluster
display messages Ú page 44.
Instrument Cluster Display Location

INSTRUMENT CLUSTER DISPLAY
Your vehicle will be equipped with an
instrument cluster display, which offers useful
information to the driver. With the ignition in the
OFF mode, opening/closing of a door will
activate the display for viewing, and display the
total miles, or kilometers, in the odometer. The
steering wheel mounted controls allow you to
scroll through the main menus and submenus.
You can access the specific information you
want and make selections and adjustments.
WARNING!
A hot engine cooling system is dangerous.
You or others could be badly burned by steam
or boiling coolant. You may want to call an
authorized dealer for service if your vehicle
overheats Ú
page 229.
CAUTION!
Driving with a hot engine cooling system
could damage your vehicle. If the
temperature gauge reads “H,” pull over and
stop the vehicle. Idle the vehicle with the air
conditioner turned off until the pointer drops
back into the normal range. If the pointer
remains on the “H,” turn the engine off
immediately and call an authorized dealer for
service.

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GETTING TO KNOW YOUR INSTRUMENT PANEL49
Values Displayed
Range
This indicates the distance which may be
traveled with the fuel remaining in the tank,
assuming that driving conditions will not
change. The message “----” will appear on the
display in the following cases:
Distance less than 30 miles (or 50 km).
The vehicle is parked for a long time with the
engine running.
NOTE:
The range depends on several factors: driving
style, type of route (freeway, residential, moun -
tain roads, etc.), conditions of use of the vehicle
(load, tire pressure, etc.). Trip planning must
take into account the above notes.
Travel Distance
This value shows the distance covered since the
last reset.
Average Fuel Consumption
This value shows the approximate average
consumption since the last reset.
Current Fuel Consumption
This indicates the fuel consumption. The value
is constantly updated. The message “----” will
appear on the display if the vehicle is parked
with the engine running.
Average Speed
This value shows the vehicle's average speed as
a function of the overall time elapsed since the
last reset.
Travel Time
This value shows the time elapsed since the last
reset.
WARNING LIGHTS AND MESSAGES
The warning/indicator lights will illuminate in
the instrument panel together with a dedicated
message and/or acoustic signal when
applicable. These indications are indicative and
precautionary and as such must not be
considered as exhaustive and/or alternative to
the information contained in the Owner’s
Manual, which you are advised to read carefully
in all cases. Always refer to the information in
this chapter in the event of a failure indication.
All active telltales will display first if applicable.
The system check menu may appear different based upon equipment options and current
vehicle status. Some telltales are optional and
may not appear.
Red Warning Lights
Air Bag Warning Light
This light will turn on for four to eight
seconds as a bulb check when the
ignition is placed in the ON/RUN or
MAR/ON/RUN position. If the light is
either not on during startup, stays on, or turns
on while driving, have the system inspected by
an authorized dealer as soon as possible. This
light will illuminate with a single chime when a
fault with the Air Bag Warning Light has been
detected, it will stay on until the fault is cleared.
If the light comes on intermittently or remains
on while driving, have an authorized dealer
service the vehicle immediately.
Brake Warning Light
This warning light monitors various
brake functions, including brake fluid
level and parking brake application. If
the brake light turns on it may
indicate that the parking brake is applied, that
the brake fluid level is low, or that there is a
problem with the Anti-Lock Brake System
reservoir.
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