instrument panel RAM PROMASTER CITY 2021 Owners Manual

TABLE OF CONTENTS
1
2
3
4
5
6
7
8
9
10
11
1 INTRODUCTION .............................................................................................................................. 6
2 GETTING TO KNOW YOUR VEHICLE ................................................................................. 10
3 GETTING TO KNOW YOUR INSTRUMENT PANEL ....................................................... 43
4 STARTING AND OPERATING .................................................................................................58 5 MULTIMEDIA ................................................................................................................................ 86
6 SAFETY ......................................................................................................................................... 145 7 IN CASE OF EMERGENCY ..................................................................................................... 188
8 SERVICING AND MAINTENANCE ....................................................................................... 217
9 TECHNICAL SPECIFICATIONS ............................................................................................ 255
10 CUSTOMER ASSISTANCE ..................................................................................................... 262 11 INDEX ............................................................................................................................................. 266

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2
INTRODUCTION
Symbols Key ............................................................ 7
WARNINGS AND CAUTIONS ................................. 7
VAN CONVERSIONS/CAMPERS ............................ 7
VEHICLE MODIFICATIONS/ALTERATIONS .......... 8
Symbol Glossary ..................................................... 8
GETTING TO KNOW YOUR VEHICLE
KEYS ......................................................................10
Key Fob......................................................... 10
SENTRY KEY ..........................................................12
IGNITION SWITCH ................................................12
VEHICLE SECURITY SYSTEM — IF EQUIPPED ...13
To Arm The System ...................................... 13
To Disarm The System................................. 13
Rearming Of The System............................. 13
Security System Manual Override .............. 13
DOORS ..................................................................14
Power Door Locks ....................................... 14
Auto Unlock Doors ....................................... 14
Sliding Side Door ......................................... 14
Double Rear Swing Doors ........................... 16
Child-Protection Door Lock System ............ 17
SEATS ....................................................................17
Manual Adjustment (Front Seats)............... 18
Folding Rear Seat — If Equipped ................ 20
Heated Seats — If Equipped........................ 20 HEAD RESTRAINTS ............................................. 21
Front Adjustment ......................................... 21
Rear Adjustment — If Equipped .................. 22
Front Removal.............................................. 22
Rear Removal — If Equipped....................... 23
STEERING WHEEL ................................................ 23
Tilt/Telescoping Steering Column .............. 23
UCONNECT VOICE RECOGNITION QUICK
TIPS ........................................................................ 24
Introducing Voice Recognition .................... 24
Get Started ................................................... 24
Basic Voice Commands............................... 24
Additional Information ................................. 24
MIRRORS ............................................................. 25
Inside Rearview Mirror ................................ 25
Outside Mirrors ........................................... 25
Vanity Mirror................................................. 26
EXTERIOR LIGHTS ................................................ 27
Multifunction Lever...................................... 27
Headlights ................................................... 27
Daytime Running Lights (DRLs) —
If Equipped .................................................. 27 High/Low Beam Switch ............................... 28
Flash-To-Pass .............................................. 28
Parking Lights ............................................. 28
Follow Me Home/Headlight Delay .............. 28
Fog Lights — If Equipped ............................ 28
Turn Signals ................................................. 28
Lane Change Assist ..................................... 28
INTERIOR LIGHTS ................................................ 29
Courtesy/Interior Lights .............................. 29 WIPERS AND WASHERS .....................................30
Front Wiper Operation ................................. 30
Rear Wiper Operation — If Equipped .......... 31
CLIMATE CONTROLS ...........................................31
Manual Climate Control Descriptions And
Functions ..................................................... 31 Operating Tips.............................................. 33
WINDOWS ............................................................35
Power Window Controls — If Equipped ...... 35
Automatic Window Features ....................... 35
Power Windows System Initialization......... 36
Window Bar Grates — If Equipped .............. 36
Wind Buffeting ............................................ 36
HOOD .....................................................................37
Opening ........................................................ 37
Closing.......................................................... 37
CARGO AREA FEATURES .....................................38
Rear Cargo Tie-Downs ................................. 38
INTERIOR STORAGE AND EQUIPMENT ..............38
Storage ......................................................... 38
USB Control — If Equipped .......................... 40
Power Outlets .............................................. 40
ROOF RACK — IF EQUIPPED................................41
GETTING TO KNOW YOUR INSTRUMENT PANEL
INSTRUMENT CLUSTER........................................43
Instrument Cluster Descriptions................. 44

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GETTING TO KNOW YOUR VEHICLE27
Sun Visor “Slide-On-Rod” Feature
The sun visor “Slide-On-Rod” feature allows for
additional flexibility in positioning the sun visor
to block out the sun.

1. Fold down the sun visor.

2. Unclip the visor from the corner clip.
3. Pull the sun visor toward the inside rearview
mirror to extend it.
EXTERIOR LIGHTS
Multifunction Lever
The multifunction lever controls the operation
of the headlights, parking lights, turn signals,
headlight beam selection and the passing
lights. The multifunction lever is located on the
left side of the steering column.
Multifunction Lever

Headlights
To turn on the headlights, turn the end of the
multifunction lever to the headlight position.
When the headlight switch is on, the parking
lights, taillights, license plate light, clearance
lights and instrument panel lights are also
turned on. To turn off the headlights, turn the
end of the multifunction lever back to the O (Off)
position.
Daytime Running Lights (DRLs) — If
Equipped
NOTE:
When the headlights are turned on, the Daytime
Running Lights will be deactivated.
To activate the DRLs, rotate the end of the
multifunction lever to the O (Off) position.
NOTE:
The low beams and side/taillights will not be
on with DRLs.
In certain markets, the DRLs can be
programmed on or off through the Uconnect
system Ú
page 87.
For vehicles sold in Canada, the Daytime
Running Lights will automatically deactivate
when the front fog lights are turned on.
The DRLs will come on whenever the ignition is
on, the headlight switch is off, and the turn
signal is off.
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28GETTING TO KNOW YOUR VEHICLE
High/Low Beam Switch
Pull the multifunction lever toward the steering
wheel to switch the headlights to high beams.
Pull the multifunction lever again to turn the low
beams back on.
Flash-To-Pass
You can signal another vehicle with your
headlights by lightly pulling the multifunction
lever toward you. This will cause the high beam
headlights to turn on, and remain on, until the
lever is released.
Parking Lights
These lights can only be turned on with the
ignition in the STOP (OFF/LOCK) position or
removed. Move the end of the multifunction
lever to O (Off) position, and then to the
headlight position.
The indicator light telltale in the instrument
panel comes on. The lights stay on until the next
ignition cycle is performed.
Follow Me Home/Headlight Delay
When this feature is selected, the driver can
choose to have the headlights remain on for a
preset period of time after the engine is turned
off.
Activation
Remove the key or turn the ignition to the STOP
(OFF/LOCK) position, and pull the multifunction
lever toward the steering wheel within two
minutes. Each time the lever is pulled, the
activation of the lights will be extended by
30 seconds. The activation of the lights can be
extended to a maximum of 210 seconds.
Deactivation
Pull the multifunction lever toward the steering
wheel and hold it for more than two seconds.
Fog Lights — If Equipped
The fog light switch is located on the center
stack of the instrument panel, just above the
climate controls. Push the switch once to turn the fog
lights on. Push the switch a second
time to turn the fog lights off.
NOTE:
If the vehicle’s ignition is turned off, the fog
lights will also turn off.
Turn Signals
Move the multifunction lever up or down to
activate the turn signals. The arrows on each
side of the instrument cluster flash to show
proper operation.
NOTE:
If either light remains on and does not flash, or
there is a very fast flash rate, check for a defec -
tive outside light bulb.
Lane Change Assist
Lightly push the multifunction lever up or down,
without moving beyond the detent, and the turn
signal will flash five times then automatically
turn off.

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GETTING TO KNOW YOUR VEHICLE31
Rear Wiper Operation — If Equipped
Rear Windshield Wiper Operation
Rotate the windshield wiper lever center ring
upwards to operate the rear window wiper as
follows:
In intermittent mode when the front window
wiper is not operating
In synchronous mode (at half the speed of
the front window wiper) when the front
window wiper is operating
In continuous mode while vehicle is in
REVERSE
With the windshield wipers on, and REVERSE
gear engaged, rear window wiping will be
continuous in the same way.
Rear Windshield Washer Operation
Pushing the windshield wiper lever forward
activates the rear window washer. Keep the
windshield wiper lever pushed for more than
quarter of a second to activate the rear window
wiper as well. When the windshield wiper lever
is released, the wipers will return to normal
operation.
CLIMATE CONTROLS
The Climate Control system allows you to
regulate the temperature, air flow, and direction
of air circulating throughout the vehicle. The
controls are located on the instrument panel
below the radio.
Manual Climate Control Descriptions And
Functions

Manual Climate Controls

System Maintenance
In Winter, the Climate Control system must be
turned on at least once a month for about
10 minutes.
Have the system inspected at an authorized
dealer before the Summer.
A/C Button
Push the A/C button to engage the
Air Conditioning (A/C). A LED will
illuminate when the A/C system is
engaged. The A/C can be
deselected manually without
disturbing the mode control selection.
The Air Conditioning (A/C) button allows the
operator to manually activate or deactivate the
air conditioning system. When the air
conditioning system is turned on, cool
dehumidified air will flow through the outlets
into the cabin.
For Manual Climate Controls, if the system is
in Mix, Floor or Defrost Mode, the A/C can be
turned off, but the A/C system shall remain
active to prevent fogging of the windows.
If fog or mist appears on the windshield or
side glass, select Defrost mode, and increase
blower speed if needed.
If your air conditioning performance seems
lower than expected, check the front of the
A/C condenser (located in front of the radi -
ator), for an accumulation of dirt or insects.
Clean with a gentle water spray from the front
of the radiator and through the condenser.
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32GETTING TO KNOW YOUR VEHICLE
Recirculation Button
Press and release this button to
change the system between
recirculation mode and outside air
mode. The Recirculation indicator and
the A/C indicator illuminate when the
Recirculation button is pressed. Recirculation
can be used when outside conditions such as
smoke, odors, dust, or high humidity are
present. Recirculation can be used in all modes.
Recirculation may be unavailable (button on the
touchscreen greyed out) if conditions exist that
could create fogging on the inside of the
windshield. The A/C can be deselected
manually without disturbing the mode control
selection. Continuous use of the Recirculation
mode may make the inside air stuffy and
window fogging may occur. Extended use of this
mode is not recommended.
In cold weather, use of Recirculation mode may
lead to excessive window fogging. The
Recirculation feature may be unavailable if
conditions exist that could create fogging on the
inside of the windshield.
Front Defrost Button
Use Defrost mode with maximum
temperature settings for best
windshield and side window
defrosting and defogging. Turn the
knob to the Front Defrost position. Air comes
from the windshield and side window demist
outlets.
Rear Defrost Button — If Equipped
Push and release the Rear Defrost
Control button to turn on the rear
window defroster and the heated
outside mirrors (if equipped). An
indicator will illuminate when the rear window
defroster is on. The rear window defroster
automatically turns OFF after 20 minutes.
Temperature Control
Use this control to regulate the
temperature of the air inside the
passenger compartment. Rotating
the knob counterclockwise, from top
center into the blue area of the scale, indicates
cooler temperatures. Rotating the knob
clockwise, into the red area, indicates warmer
temperatures.
Blower Control
There are four blower speeds. Use
this control to regulate the amount of
air forced through the system in any
mode you select. The blower speed
increases as you move the control clockwise
from the OFF position.
Mode Control
Rotate this control to change the
airflow distribution mode. The airflow
distribution mode can be adjusted so
air comes from the instrument panel
outlets, floor outlets, defrost outlets and demist
outlets. The Mode settings are as follows:
Panel Mode
Air comes from the outlets in the
instrument panel. Each of these
outlets can be individually adjusted to
direct the flow of air. The air vanes of
the center outlets and outboard outlets can be
moved up and down or side to side to regulate
airflow direction. There is a shut off wheel
located below the air vanes to shut off or adjust
the amount of airflow from these outlets.

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GETTING TO KNOW YOUR VEHICLE33
Bi-Level Mode
Air comes from the instrument panel
outlets and floor outlets. A slight
amount of air is directed through the
defrost and side window demister
outlets.
NOTE:
Bi-Level mode is designed under comfort condi -
tions to provide cooler air out of the panel
outlets and warmer air from the floor outlets.
Floor Mode
Air comes from the floor outlets. A
slight amount of air is directed
through the defrost and side window
demister outlets.
Mix Mode
Air is directed through the floor,
defrost, and side window demister
outlets. This setting works best in cold
or snowy conditions that require extra
heat to the windshield. This setting is good for
maintaining comfort while reducing moisture on
the windshield.
Operating Tips
NOTE:
Refer to the chart at the end of this section for
suggested control settings for various weather
conditions.
Summer Operation
The engine cooling system must be protected
with a high-quality antifreeze coolant to provide
proper corrosion protection and to protect
against engine overheating. OAT coolant
(conforming to MS.90032) is recommended
Ú page 259.
Winter Operation
To ensure the best possible heater and
defroster performance, make sure the engine
cooling system is functioning properly and the
proper amount, type, and concentration of
coolant is used Ú page 259. Use of the Air
Recirculation mode during Winter months is not
recommended because it may cause window
fogging.
Vacation/Storage
Any time you store your vehicle or keep it out of
service (i.e., vacation) for two weeks or more,
run the air conditioning system at idle for about
five minutes in fresh air with the blower setting
on high. This will ensure adequate system
lubrication to minimize the possibility of
compressor damage when the system is started
again.
Window Fogging
Vehicle windows tend to fog on the inside of the
glass in mild, rainy and/or humid weather. To
clear the windows, select Defrost or Mix mode
and increase the front blower speed. Do not use
the Recirculation mode without A/C for long
periods, as fogging may occur.
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34GETTING TO KNOW YOUR VEHICLE
Outside Air Intake
Make sure the air intake, located directly in
front of the windshield, is free of obstructions,
such as leaves. Leaves collected in the air
intake may reduce airflow, and if they enter the
air distribution box, they could plug the water
drains. In Winter months, make sure the air
intake is clear of ice, slush, and snow.
Cabin Air Filter
The Climate Control system filters out dust and
pollen from the air. Contact an authorized
dealer to service your cabin air filter, and to
have it replaced when needed.
Operating Tips Chart
CAUTION!
Failure to follow these cautions can cause
damage to the heating elements:
Use care when washing the inside of the
rear window. Do not use abrasive window
cleaners on the interior surface of the
window. Use a soft cloth and a mild
washing solution, wiping parallel to the
heating elements. Labels can be peeled off
after soaking with warm water.
Do not use scrapers, sharp instruments, or
abrasive window cleaners on the interior
surface of the window.
Keep all objects a safe distance from the
window.
WEATHERCONTROL
SETTINGS
Hot Weather And
Vehicle Interior Is Very Hot Set the mode control
to (Panel Mode), (A/C) on, and
blower on high. Roll
down the windows for a minute to flush out
the hot air. Adjust the
controls as needed to achieve comfort.
Warm Weather Turn (A/C) on and
set the mode control to the (Panel Mode) position.
Cool Sunny Operate in
(Bi-Level Mode) position.
Cool & Humid Conditions Set the mode control
to (Mix Mode)
position and turn on (A/C) to keep
windows clear.
Cold Weather Set the mode control
to the (Floor Mode) position. If windshield fogging starts to occur, move the
control to the (Mix Mode) position.
WEATHER CONTROL
SETTINGS

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GETTING TO KNOW YOUR VEHICLE37
HOOD
Opening
To open the hood, two latches must be
released.

1. Pull the release lever located below the
instrument panel and in front of the
driver's door.

Hood Release Lever

2. Move to the outside of the vehicle, reach into the opening beneath the center of the
hood and push up the safety latch lever to
release it, before raising the hood.
Hood Safety Latch Lever Location

3. Raise the hood and place the hood prop rod in hood slot to secure the hood in the open
position.
Hood Prop Rod

Closing
CAUTION!
Be sure to disengage the rod and secure it in
closed position before closing the hood.
Damage may occur.
WARNING!
Be sure the hood is fully latched before driving
your vehicle. If the hood is not fully latched, it
could open when the vehicle is in motion and
block your vision. Failure to follow this warning
could result in serious injury or death.
CAUTION!
To prevent possible damage, do not slam the
hood to close it. Lower hood to approximately
12 inches (30 cm) and drop the hood to
close. Make sure hood is fully closed for both
latches. Never drive vehicle unless hood is
fully closed, with both latches engaged.
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38GETTING TO KNOW YOUR VEHICLE
(Continued)
CARGO AREA FEATURES
Rear Cargo Tie-Downs
To make it easier to secure your load, there are
hooks fixed to the floor (if equipped).
Rear Cargo Tie-Downs (Cargo Version)
Rear Cargo Tie-Downs (Passenger Version)
NOTE:
Power washing is not allowed inside the cargo
area.
INTERIOR STORAGE AND EQUIPMENT
Storage
Glove Compartment
The glove compartment is located on the
passenger side of the instrument panel.
To open the glove compartment, pull the
release handle.
WARNING!
To help protect against personal injury,
passengers should not be seated in the
rear cargo area. The rear cargo space is
intended for load carrying purposes only,
not for passengers, who should sit in seats
and use seat belts.
Cargo tie-down hooks are not safe anchors
for a child seat tether strap. In a sudden
stop or accident, a hook could pull loose
and allow the child seat to come loose. A
child could be badly injured. Use only the
anchors provided for child seat tethers.
The weight and position of cargo and
passengers can change the vehicle’s center
of gravity and vehicle handling. To avoid loss
of control resulting in personal injury, follow
these guidelines for loading your vehicle:
Do not carry loads which exceed the load
limits described on the label attached to
the left door or left door center pillar.
Always place cargo evenly on the cargo
floor. Put heavier objects as low and as far
forward as possible.
Place as much cargo as possible in front of
the rear axle. Too much weight or improp -
erly placed weight over or behind the rear
axle can cause the rear of the vehicle to
sway.
Do not pile luggage or cargo higher than the
top of the seatback. This could impair visi-
bility or become a dangerous projectile in a
sudden stop or accident.
WARNING! (Continued)

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