radio RAM PROMASTER CITY 2021 Owners Manual

WARNING: Operating, servicing and maintaining a passenger vehicle or off-highway
motor vehicle can expose you to chemicals including engine exhaust, carbon monoxide,
phthalates, and lead, which are known to the State of California to cause cancer and birth defects
or other reproductive harm. To minimize exposure, avoid breathing exhaust, do not idle the
engine except as necessary, service your vehicle in a well-ventilated area and wear gloves or wash
your hands frequently when servicing your vehicle. For more information go to
www.P65Warnings.ca.gov/passenger-vehicle.
This Owner’s Manual illustrates and describes the operation of features and equipment that are either standard or optional on this vehicle. This manual may
also include a description of features and equipment that are no longer available or were not ordered on this vehicle. Please disregard any features and
equipment that are no longer available or were not ordered on this vehicle. FCA US LLC reserves the right to make changes in design and specifications, and/or
make additions to or improvements to its products without imposing any obligation upon itself to install them on products previously manufactured.
With respect to vehicles sold in Canada, the name FCA US LLC shall be deemed to be deleted and the name FCA Canada Inc. used in substitution therefore.
If you are the first registered retail owner of your vehicle, you may obtain a complimentary printed copy of the Warranty Booklet by calling
1-866-726-4636 (U.S.) or 1-800-387-1143 (Canada), or by contacting your dealer.
This Owner’s Manual is intended to familiarize you with the important features of your vehicle. Your most up-to-date Owner’s Manual, Navigation/Uconnect
manuals and Warranty Booklet can be found by visiting the website on the back cover. U.S. residents can purchase replacement kits by visiting
www.techauthority.com and Canadian residents can purchase replacement kits by calling 1-800-387-1143.
The driver’s primary responsibility is the safe operation of the vehicle. Driving while distracted can result in loss of vehicle control, resulting in an accident and
personal injury. FCA US LLC strongly recommends that the driver use extreme caution when using any device or feature that may take their attention off the
road. Use of any electrical devices, such as cellular telephones, computers, portable radios, vehicle navigation or other devices, by the driver while the vehicle
is moving is dangerous and could lead to a serious accident. Texting while driving is also dangerous and should never be done while the vehicle is moving. If you
find yourself unable to devote your full attention to vehicle operation, pull off the road to a safe location and stop your vehicle. Some states or provinces prohibit
the use of cellular telephones or texting while driving. It is always the driver’s responsibility to comply with all local laws.
This Owner’s Manual has been prepared to help you get acquainted with your new Ram brand vehicle and to provide a convenient reference for common
questions.
Not all features shown in this manual may apply to your vehicle. For additional information on accessories to help personalize your vehicle, visit
www.mopar.com/en-us/care/owners-manual.html (U.S.), www.owners.mopar.ca (Canada) or your local Ram brand dealer.
DRIVING AND ALCOHOL
Drunk driving is one of the most frequent causes of accidents. Your driving ability can be seriously
impaired with blood alcohol levels far below the legal minimum. If you are drinking, don’t drive. Ride with
a designated non-drinking driver, call a cab, a friend or use public transportation.
WARNING
Driving after drinking can lead to an accident. Your perceptions are less sharp, your reflexes are slower
and your judgment is impaired when you have been drinking. Never drink and then drive.

4
MULTIMEDIA
UCONNECT SYSTEMS ..........................................86
CYBERSECURITY ..................................................86
UCONNECT SETTINGS .........................................87 Uconnect 3/3 NAV Settings ........................ 87
UCONNECT INTRODUCTION.................................97
Identifying Your Radio ................................. 97
Safety And General Information ................. 99
UCONNECT MODES ........................................... 100
Radio Mode ................................................100
Media Mode ...............................................107Phone Mode ..............................................109
NAVIGATION MODE — IF EQUIPPED ................ 121
Operating Navigation Mode —
If Equipped .................................................121
STEERING WHEEL AUDIO CONTROLS — IF
EQUIPPED ........................................................... 142
Radio Operation .........................................142
Media Mode ...............................................142
RAM TELEMATICS - IF EQUIPPED .................... 142
Ram Telematics General Information ......143
RADIO OPERATION AND MOBILE PHONES.... 143
Regulatory And Safety Information........... 144
SAFETY
SAFETY FEATURES ............................................ 145 Four-Wheel Anti-Lock Brake
System (ABS) ..............................................145 Electronic Brake Control (EBC) System ...146 AUXILIARY DRIVING SYSTEMS.........................149
Tire Pressure Monitoring
System (TPMS) ........................................... 149
OCCUPANT RESTRAINT SYSTEMS .................. 153
Occupant Restraint Systems .................... 153
Important Safety Precautions ................... 153
Seat Belt Systems ..................................... 154
Supplemental Restraint Systems (SRS)... 161
Child Restraints ......................................... 170
Transporting Pets ...................................... 184
SAFETY TIPS ....................................................... 185
Transporting Passengers .......................... 185Exhaust Gas .............................................. 185
Safety Checks You Should Make Inside
The Vehicle ................................................ 185 Periodic Safety Checks You Should Make
Outside The Vehicle ................................... 187
IN CASE OF EMERGENCY
HAZARD WARNING FLASHERS........................188
FUSES ..................................................................188
General Information .................................. 188Underhood Fuses ...................................... 189
Interior Fuses ............................................. 192
Central Unit Fuse Panel............................. 193 JACKING AND TIRE CHANGING ...................... 194
Jack Location — If Equipped ..................... 194
Removing The Spare Tire — If Equipped .. 194Preparations For Jacking ......................... 196
Jacking Instructions................................... 197
Vehicles With Alloy Wheels ....................... 200Vehicles Equipped With Wheel Covers .... 201
TIRE SERVICE KIT — IF EQUIPPED .................. 202
Tire Service Kit Storage............................. 202
Tire Service Kit Usage ............................... 202
JUMP STARTING ................................................ 204
Preparations For Jump Starting ................ 205
Jump Starting Procedure .......................... 206
IF YOUR ENGINE OVERHEATS ......................... 207
IGNITION KEY REMOVAL OVERRIDE ............... 208
GEAR SELECTOR OVERRIDE ............................ 209
FREEING A STUCK VEHICLE ............................ 209
TOWING A DISABLED VEHICLE ........................ 211
ENHANCED ACCIDENT RESPONSE SYSTEM
(EARS) ................................................................ 212
EVENT DATA RECORDER (EDR) ....................... 212
BULB REPLACEMENT ........................................ 213 Replacement Bulbs ................................... 213
Replacing Exterior Bulbs ........................... 214
Replacing Interior Bulbs ............................ 215

21_VM_OM_EN_USC_t.book Page 4

24GETTING TO KNOW YOUR VEHICLE
To unlock the steering column, push the
steering column control downward. To tilt the
steering column, move the steering wheel
upward or downward as desired. To lengthen or
shorten the steering column, pull the steering
wheel outward or push it inward as desired. To
lock the steering column in position, pull the
steering column control up until fully engaged.
UCONNECT VOICE RECOGNITION QUICK TIPS
Introducing Voice Recognition
Start using Uconnect Voice Recognition with
these helpful quick tips. It provides the key Voice
Commands and tips you need to know to control
your vehicle’s Voice Recognition (VR) system.
Uconnect 3

Get Started
The VR button is used to activate /deactivate
your Voice Recognition system.
Helpful hints for using Voice Recognition:
Reduce background noise. Wind noise and
passenger conversations are examples of
noise that may impact recognition.
Speak clearly at a normal pace and volume
while facing straight ahead.
Each time you give a Voice Command, first
push the VR button, wait until after the beep,
then say your Voice Command.
You can interrupt the help message or
system prompts by pushing the VR button
and saying a Voice Command from the
current category.
Basic Voice Commands
The basic Voice Commands below can be given
at any point while using your Uconnect system.
Push the VR button . After the beep, say:
“
Cancel ” to stop a current voice session.
“Help ” to hear a list of suggested Voice
Commands.
“ Repeat ” to listen to the system prompts
again.
Notice the visual cues that inform you of your
Voice Recognition system’s status.
Additional Information
© 2020 FCA US LLC. All rights reserved. Mopar
and Uconnect are registered trademarks and
Mopar Owner Connect is a trademark of FCA US
LLC. Android™ is a trademark of Google Inc.
SiriusXM® and all related marks and logos are
trademarks of SiriusXM® Radio Inc.
For Uconnect system support, call
1-877-855-8400 (24 hours a day 7 days a
week) or visit DriveUconnect.com (US) or DriveUconnect.ca (Canada) Ú page 265.
WARNING!
Do not adjust the steering column while
driving. Adjusting the steering column while
driving or driving with the steering column
unlocked, could cause the driver to lose
control of the vehicle. Failure to follow this
warning may result in serious injury or death.

21_VM_OM_EN_USC_t.book Page 24

GETTING TO KNOW YOUR VEHICLE31
Rear Wiper Operation — If Equipped
Rear Windshield Wiper Operation
Rotate the windshield wiper lever center ring
upwards to operate the rear window wiper as
follows:
In intermittent mode when the front window
wiper is not operating
In synchronous mode (at half the speed of
the front window wiper) when the front
window wiper is operating
In continuous mode while vehicle is in
REVERSE
With the windshield wipers on, and REVERSE
gear engaged, rear window wiping will be
continuous in the same way.
Rear Windshield Washer Operation
Pushing the windshield wiper lever forward
activates the rear window washer. Keep the
windshield wiper lever pushed for more than
quarter of a second to activate the rear window
wiper as well. When the windshield wiper lever
is released, the wipers will return to normal
operation.
CLIMATE CONTROLS
The Climate Control system allows you to
regulate the temperature, air flow, and direction
of air circulating throughout the vehicle. The
controls are located on the instrument panel
below the radio.
Manual Climate Control Descriptions And
Functions

Manual Climate Controls

System Maintenance
In Winter, the Climate Control system must be
turned on at least once a month for about
10 minutes.
Have the system inspected at an authorized
dealer before the Summer.
A/C Button
Push the A/C button to engage the
Air Conditioning (A/C). A LED will
illuminate when the A/C system is
engaged. The A/C can be
deselected manually without
disturbing the mode control selection.
The Air Conditioning (A/C) button allows the
operator to manually activate or deactivate the
air conditioning system. When the air
conditioning system is turned on, cool
dehumidified air will flow through the outlets
into the cabin.
For Manual Climate Controls, if the system is
in Mix, Floor or Defrost Mode, the A/C can be
turned off, but the A/C system shall remain
active to prevent fogging of the windows.
If fog or mist appears on the windshield or
side glass, select Defrost mode, and increase
blower speed if needed.
If your air conditioning performance seems
lower than expected, check the front of the
A/C condenser (located in front of the radi -
ator), for an accumulation of dirt or insects.
Clean with a gentle water spray from the front
of the radiator and through the condenser.
2

21_VM_OM_EN_USC_t.book Page 31

42GETTING TO KNOW YOUR VEHICLE
(Continued)
To move the crossbars, loosen the
attachments, located at the upper edge of each
crossbar, approximately eight turns using the
anti-theft wrench provided with the Mopar
crossbars. Then, move the crossbar to the
desired position, keeping the crossbars parallel
to the rack frame. Once the crossbar is in the
desired position, re-tighten it with the wrench to
lock the crossbar into position.
NOTE:
To help control wind noise when the cross-
bars are not in use, place the front and rear
crossbars approximately 24 inches (61 cm)
apart. Optimal noise reduction can then be
achieved by adjusting the front crossbar
forward or aft using increments of 1 inch
(2.5 cm).
If the crossbar (or any metallic object) is
placed over the satellite radio antenna (if
equipped), you may experience interruption
of satellite radio reception. For improved
satellite radio reception, avoid placing the
rear crossbar over the satellite radio
antenna.
WARNING!
Cargo must be securely tied down before
driving your vehicle. Improperly secured loads
can fly off the vehicle, particularly at high
speeds, resulting in personal injury or
property damage. Follow the roof rack
cautions when carrying cargo on your roof
rack.
CAUTION!
To prevent damage to the roof of your
vehicle, DO NOT carry any loads on the roof
rack without the crossbars deployed. The
load should be secured and placed on top
of the crossbars, not directly on the roof. If
it is necessary to place the load on the roof,
place a blanket or other protective layer
between the load and the roof surface.
To avoid damage to the roof rack and
vehicle, do not exceed the maximum roof
rack load capacity of 150 lb (68 kg). Always
distribute heavy loads as evenly as possible
and secure the load appropriately.
Loads should always be secured to cross -
bars first, with tie down loops used as addi -
tional securing points if needed. Tie loops
are intended as supplementary tie down
points only. Do not use ratcheting mecha -
nisms with the tie loops. Check the straps
and thumb wheels frequently to be sure
that the load remains securely attached.
Long loads that extend over the windshield,
such as wood panels or surfboards, or
loads with large frontal area should be
secured to both the front and rear of the
vehicle.
Travel at reduced speeds and turn corners
carefully when carrying large or heavy loads
on the roof rack. Wind forces, due to
natural causes or nearby truck traffic, can
add sudden upward lift to a load. This is
especially true on large flat loads and may
result in damage to the cargo or your
vehicle.
CAUTION! (Continued)

21_VM_OM_EN_USC_t.book Page 42

GETTING TO KNOW YOUR INSTRUMENT PANEL45
Location And Controls
The instrument cluster display features a driver
interactive display that is located in the
instrument cluster.

Instrument Cluster Display Location

The menu items described below are an
example of what can be found in the vehicle's
menu:
Dimmer
Speed Beep
Trip A / B (options are selectable through the
steering wheel stalk)
Buzzer Volume The system allows the driver to select
information by pushing the following buttons
mounted on the instrument panel to the right of
the steering column:

Instrument Cluster Display Control Buttons

MENU Button
Push and release the MENU button for a time
longer than one second to access/select the
information screens or submenu screens of a
main menu item. Push and hold the MENU
button for two seconds to reset displayed/
selected features that can be reset.
Up And Down Arrow Buttons:
Using the up or down arrow button
allows you to cycle through the Main Menu
Items.
NOTE:
If equipped with a Uconnect system, some of
the menu items will be present in the radio head
unit Ú page 87.
Dimmer:
With headlights on and without entering in the
menu, push the up or down arrow button
to increase or decrease the brightness of the
instrument panel, graphics and command
buttons.
Selecting An Option Of The Main Menu With
Submenu:

1. Briefly push and release the
MENU
button
to display the first submenu option.

2. Push and release the up or down
arrow button (by single pushes) to scroll
through all the submenu options.
3

21_VM_OM_EN_USC_t.book Page 45

MULTIMEDIA91
Clock & Date
When the Clock & Date button is pressed on the touchscreen, the system displays the different options related to the vehicle’s internal clock.
Setting Name Description
Sync Time This setting will sync the time to the system’s GPS receiver. The system
will control the time via GPS location.
Set Time And Format/Time Format This setting will allow you to set the time format (AM/PM). “Sync Time”
must be off for this setting to be available. The “12 hrs” setting will set
the time to a 12-hour format. The “24 hrs” setting will set the time to a
24-hour format.
Set Date This setting will allow you to set the date. The selectable options are
“Date”, “Month”, and “Year”. You can also change the clock settings as
well.
Show Time Status This setting will place the time in the radio’s status bar.
5

21_VM_OM_EN_USC_t.book Page 91

MULTIMEDIA93
Doors & Locks
When the Doors & Locks button is pressed on the touchscreen, the system displays the options related to locking and unlocking the vehicle’s doors.
Key Off Options
When the Key Off Option button is pressed on the touchscreen, the system displays the options related to vehicle shut off. These settings will only
activate when the ignition is set to OFF.
Setting Name Description
Sound Horn With Lock This setting will sound the horn when the key fob’s Lock button is pushed.
The “Off” setting will not sound the horn. The “1st Press” setting will
sound the horn when the Lock button is pushed once. The “2nd Press”
setting will sound the horn when the Lock button is pushed twice.
Auto Door Locks This setting will allow you to change if the doors lock automatically when
the vehicle reaches speeds of 12 mph (20 km/h).
Setting Name
Description
Radio Off Delay This setting will allow you to set the amount of time the radio remains on
after the vehicle has been turned off. The “0 min” setting will shut the
radio off the moment the vehicle is turned off. The “20 min” setting will
leave the radio on for 20 minutes after the vehicle has been turned off or
until one of the doors has been opened.
5

21_VM_OM_EN_USC_t.book Page 93

94MULTIMEDIA
Audio
When the Audio button is pressed on the touchscreen, the system displays options related to the vehicle’s sound system. These settings can change
the audio location within the vehicle, adjust the bass or treble levels, and auto-play music from an audio device or smartphone.
Setting Name Description
Balance/Fade This setting will adjust audio levels from specific speakers in the front/
back and left/right of the vehicle. The “Speaker” icon can be moved to
set audio location.
Equalizer This setting will adjust the “Bass”, “Mid”, and “Treble” ranges of the
audio.
Speed Adjusted Volume This setting will adjust audio volume as speeds increase. At a higher
setting, the volume will increase more as the vehicle speeds up. The
available setting are “Off”, “1”, “2”, and “3”.
Surround Sound This setting will turn the Surround Sound system on or off.
Auto Play This setting will automatically begin playing audio from a connected
device.
Loudness This setting will improve audio quality at lower volumes.
Auto-On Radio This setting will set how the radio behaves when the ignition is switched
to ON/RUN. The available settings are “On”, “Off”, and “Recall Last”.

21_VM_OM_EN_USC_t.book Page 94

MULTIMEDIA95
Phone/Bluetooth®
When the Phone/Bluetooth® button is pressed on the touchscreen, the system displays the options related to Bluetooth® connectivity from an external
audio device or smartphone. The list of paired audio devices or smartphones can be accessed from this menu.
SiriusXM® Setup — If Equipped
When the SiriusXM® Setup button is pressed on the touchscreen, the system displays options related to SiriusXM® Satellite Radio. These settings can
be used to skip specific radio channels and restart favorite songs from the beginning.
NOTE:
A subscription to SiriusXM® Satellite Radio is required for these settings to be functional.
Setting Name Description
Paired Phones/Devices This setting will show which phones are paired to the Phone system.
Setting NameDescription
Tune Start This setting will play the current song from the beginning when you tune
to a music channel using one of the 12 presets.
Channel Skip This setting allows you to set channels that you wish to skip. A channel
list will display of the skipped channels.
Subscription Information This menu provides SiriusXM® subscription information. SiriusXM®
Travel Link is a separate subscription.
5

21_VM_OM_EN_USC_t.book Page 95