service RENAULT ZOE 2018 User Guide

5.15
Operating faultsIf the battery is too weak to ensure cor-
rect operation, you can still start (insert
the RENAULT card in the card reader)
and lock/unlock the vehicle (refer to the
information on "Locking/unlocking the
doors" in Section 1).
RENAULT CARD: battery
Replacing the batteryWhen the message “Keycard battery
low” appears on the instrument panel,
replace the RENAULT card battery,
press the button 1 while pulling on
the emergency key 2 , then unclip the
cover 3 using the tab 4.
Remove the battery by pressing on one
side (movement A) and by lifting the
other (movement B) then replace it, en-
suring the polarity and model, shown
on cover 3 are respected.
Do not throw away your
used batteries; give them to
an organisation responsible
for collecting and recycling
batteries.
1
2
When refitting, proceed in the reverse
order, then depending on the vehicle,
press one of the buttons on the card
four times, close to the vehicle: the
message will disappear.
Note: it is not advisable to touch the
electronic circuit or contacts on the
RENAULT card when replacing the bat-
tery.
A
B
3
The batteries are available from approved Dealers, and their service lif\
e approxi-
mately two years. Check that there is no dye on the battery: risk of an \
incorrect
electrical contact.
4
Check that the cover is clipped shut.

5.19
Choice of breakdown service
In the event of an energy fault
In the event of a fully discharged trac-
tion battery, any type of towing is per-
mitted: towing on a flatbed truck or
towing on the road using the tow eye
(please see following pages). It is es-
sential to wait approximately 5 minutes
after locking the doors to start towing.
All other cases
Only towing on a flatbed truck is per-
mitted.
TOWING, BREAKDOWN (1/3)
Before any recovery, unlock the stee-
ring column: with the clutch pressed,
engage the lever in position N, insert
the card in the reader then press the
engine starting button for approxima-
tely two seconds.
The regulations in force for breakdown
recovery must always be observed.Towing on a flatbed truck
Breakdown recovery must be perfor-
med on a flat surface under all circums-
tances except where the vehicle is im-
mobilised following a full discharge of
the traction battery. In the event of a
total energy loss, please see the fol-
lowing pages.

6.1
Section 6: Technical specifications
Vehicle identification plates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . \
. . . . . . . . . . . . . . . . . . . . 6.2
Engine identification plate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .\
. . . . . . . . . . . . . . . . . . . . . 6.3
Engine specification. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . \
. . . . . . . . . . . . . . . . . . . . . . . . . . 6.3
Weights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .\
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6.4
Dimensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .\
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6.5
Replacement parts and repairs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . \
. . . . . . . . . . . . . . . . . 6.6
Service sheets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . \
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6.7
Anticorrosion check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . \
. . . . . . . . . . . . . . . . . . . . . . . . . . 6.13

6.7
Date: Miles (Km): \
Invoice number:Comments/miscellaneous
Type of operation: Stamp
Service □
....................................... □
Anti-corrosion check:
OK □ Not OK* □
*See specific page
Date: Miles (Km): \
Invoice number: Comments/miscellaneous
Type of operation: Stamp
Service □
....................................... □
Anti-corrosion check:
OK □ Not OK* □
*See specific page
Date: Miles (Km): \
Invoice number: Comments/miscellaneous
Type of operation: Stamp
Service □
....................................... □
Anti-corrosion check:
OK □ Not OK* □
*See specific page
VIN: .......................................................................\
...........
SERVICE SHEETS (1/6)

6.8
SERVICE SHEETS (2/6)
VIN: .......................................................................\
...........
Date: Miles (Km): \
Invoice number:Comments/miscellaneous
Type of operation: Stamp
Service □
....................................... □
Anti-corrosion check:
OK □ Not OK* □
*See specific page
Date: Miles (Km): \
Invoice number: Comments/miscellaneous
Type of operation: Stamp
Service □
....................................... □
Anti-corrosion check:
OK □ Not OK* □
*See specific page
Date: Miles (Km): \
Invoice number: Comments/miscellaneous
Type of operation: Stamp
Service □
....................................... □
Anti-corrosion check:
OK □ Not OK* □
*See specific page

6.9
SERVICE SHEETS (3/6)
VIN: .......................................................................\
...........
Date: Miles (Km): \
Invoice number:Comments/miscellaneous
Type of operation: Stamp
Service □
....................................... □
Anti-corrosion check:
OK □ Not OK* □
*See specific page
Date: Miles (Km): \
Invoice number: Comments/miscellaneous
Type of operation: Stamp
Service □
....................................... □
Anti-corrosion check:
OK □ Not OK* □
*See specific page
Date: Miles (Km): \
Invoice number: Comments/miscellaneous
Type of operation: Stamp
Service □
....................................... □
Anti-corrosion check:
OK □ Not OK* □
*See specific page

6.10
SERVICE SHEETS (4/6)
VIN: .......................................................................\
...........
Date: Miles (Km): \
Invoice number:Comments/miscellaneous
Type of operation: Stamp
Service □
....................................... □
Anti-corrosion check:
OK □ Not OK* □
*See specific page
Date: Miles (Km): \
Invoice number: Comments/miscellaneous
Type of operation: Stamp
Service □
....................................... □
Anti-corrosion check:
OK □ Not OK* □
*See specific page
Date: Miles (Km): \
Invoice number: Comments/miscellaneous
Type of operation: Stamp
Service □
....................................... □
Anti-corrosion check:
OK □ Not OK* □
*See specific page

6.11
SERVICE SHEETS (5/6)
VIN: .......................................................................\
...........
Date: Miles (Km): \
Invoice number:Comments/miscellaneous
Type of operation: Stamp
Service □
....................................... □
Anti-corrosion check:
OK □ Not OK* □
*See specific page
Date: Miles (Km): \
Invoice number: Comments/miscellaneous
Type of operation: Stamp
Service □
....................................... □
Anti-corrosion check:
OK □ Not OK* □
*See specific page
Date: Miles (Km): \
Invoice number: Comments/miscellaneous
Type of operation: Stamp
Service □
....................................... □
Anti-corrosion check:
OK □ Not OK* □
*See specific page

6.12
VIN: .......................................................................\
...........
Date: Miles (Km): \
Invoice number:Comments/miscellaneous
Type of operation: Stamp
Service □
....................................... □
Anti-corrosion check:
OK □ Not OK* □
*See specific page
Date: Miles (Km): \
Invoice number: Comments/miscellaneous
Type of operation: Stamp
Service □
....................................... □
Anti-corrosion check:
OK □ Not OK* □
*See specific page
Date: Miles (Km): \
Invoice number: Comments/miscellaneous
Type of operation: Stamp
Service □
....................................... □
Anti-corrosion check:
OK □ Not OK* □
*See specific page
SERVICE SHEETS (6/6)

7.1
ALPHABETICAL INDEX (1/5)
A
ABS ....................................................................\
...2.16 → 2.20
accessories........................................................................\
5.17
accessories socket ............................................................ 3.26
additional methods of restraint .....................1.37 → 1.40, 1.43
side protection ............................................................. 1.42
to the front seat belts .......................................1.37 → 1.40
to the rear seat belts ........................................1.37 → 1.41
adjusting your driving position ........................................... 1.33
air bag....................................................................1.37 → 1.43
activating the front passenger air bags ........................ 1.57
deactivating the front passenger air bags .................... 1.55
air conditioning ................ 1.20 – 1.21, 3.4 → 3.11, 3.18 – 3.19
air vents ...................................................................... 3.2 – 3.3
anti-corrosion check ..............................................6.13 → 6.17
anti-corrosion protection ...................................................... 4.9
anti-lock braking system: ABS ...............................2.16 → 2.20
armrest: front ..................................................................\
............ 3.24
ashtray ................................................................\
............... 3.26
audible and visual signals.................................................. 1.79
B
battery........................................................................\
........ 1.63
12 volt battery maintenance ......................................................... 4.6 – 4.7
12 volt battery ............................................1.2 → 1.6, 4.6 – 4.7
bonnet........................................................................\
. 4.2 – 4.3
brake fluid ........................................................................\
.... 4.5
bulbs changing ........................................................... 5.10 – 5.11
C
central door locking ......................................1.26, 1.29 → 1.31
changing a bulb ...................................................... 5.10 – 5.11
changing gear ............................................................. 2.5 – 2.6 charge meter .............................................................. 1.66, 2.7
charging cord .......................................1.8
→ 1.15, 1.20 – 1.21
charging flap ............................................................1.8 → 1.15
charging socket ..................................... 1.2 → 1.6, 1.8 → 1.15
child restraint/seat .............................1.44 – 1.45, 1.47 → 1.57
child safety..1.18 – 1.19, 1.24, 1.28, 1.44 – 1.45, 1.47 → 1.57,
3.20 – 3.21
child seats..........................................1.44 – 1.45, 1.47 → 1.54
children ........................... 1.18 – 1.19, 1.27 – 1.28, 1.44 – 1.45
children (safety) ............................................. 1.24, 3.20 – 3.21
cleaning: inside the vehicle .............................................. 4.12 – 4.13
clock ....................................................................... 1.75 – 1.76
closing the doors ...................................................1.27 → 1.30
connected services .............................................................. 1.3
control instruments ................................................1.62 → 1.68
controls ...............................................................\
...1.58 → 1.61
coolant ................................................................\
................. 4.4
courtesy light ............................................................ 3.22, 5.12
courtesy mirrors ................................................................. 3.22
cruise control ................................................1.63, 2.21 → 2.27
cruise control-speed limiter....................................2.21 → 2.27
D
dashboard..............................................................1.58 → 1.61
daytime running lights................................................. 1.81, 5.9
deadlocking the doors ....................................................... 1.26
display .................................................1.58 → 1.66, 2.29, 3.33
doors.............................................................. 1.27 – 1.28, 1.31
doors/tailgate ................................................. 1.26 – 1.28, 1.31
driver’s position .....................................................1.58 → 1.64
driving .............................. 2.2 → 2.6, 2.10 – 2.11, 2.13 → 2.29
driving position settings ............................................................1.33 → 1.36
driving recommendations ........................................ 2.7 → 2.11