service SAAB 9-5 2004 User Guide
[x] Cancel search | Manufacturer: SAAB, Model Year: 2004, Model line: 9-5, Model: SAAB 9-5 2004Pages: 288, PDF Size: 16.91 MB
Page 106 of 288
106 Saab 9-5 Audio SystemAdjusting the frequency steps North
America/Europe If the car is taken from North America to
Europe, the radio’s frequency steps can be
adjusted.
Press and hold (mid-segment)
and switch the radio on at the same time.
The preset stations will be cancelled and
replaced by default frequencies.
Fault codesThe Audio System has a built-in diagnostics
function. If a fault is detected, a fault code is
generated to help dealer technicians to
diagnose the fault. Below are the codes for
some faults that you might be able to rectify
yourself.
OnStar SystemYour vehicle may be equipped with OnStar,
a vehicle telematics communications and
navigation system. Please consult the sep-
arate chapter in this owner’s manual, page
107.
NOTICEGreat care should be exercised in trying
to rectify a fault. If you are at all unsure,
contact an authorized Saab dealer.
Fault code Possible cause
CD/CDC
ERROR
12/17/19 CD is dirty, loaded
wrong side up or defec-
tive.
TAPE ERR 01 Tape broken or
mechanical fault in
deck.
TAPE ERR
02/03 Tape snarled up or
mechanical fault in
deck.
TAPE ERR 11 Cassette jammed: can-
not be loaded/ejected.
WARNING
The CD player/CD changer is classified
as Class 1 laser equipment
Service and repair work must only be
carried out by authorized technicians.
If the casing is damaged, hazardous
laser radiation can occur. NOTICEAll work on the Audio System must be
carried out by an authorized Saab dealer.
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Page 107 of 288
107 OnStar - Telematics
OnStar - Telematics
Using OnStar _________ 108OnStar is Easy______________ 108
OnStar Services Button _______ 108
Emergency button ___________ 109
White dot button ____________ 109
System status light __________ 109The OnStar Center _____ 110Connecting to the OnStar center 110
Your personal identification number
(PIN) ____________________ 110
The OnStar Safe & Sound
Plan ________________ 110
Automatic notification of air bag
deployment _______________ 110
Emergency services _________ 110
Roadside assistance _________ 111
Stolen vehicle tracking ________ 111
Accident Assist™ ____________ 111
Hands-free communication ____ 111The OnStar Premium
Services Plan ________ 111Route support ______________ 111
Ride Assist _________________ 111
Information and Convenience ser-
vices ____________________ 111
Online Concierge services_____ 112
Additional Services____ 112Personal Calling: ___________ 112Virtual Advisor: _______ 116
OnStar Subscriber
Website ____________ 117
Limitations ___________ 117
Additional Information _ 118Warranty _________________ 118
A Note About Privacy ________ 118
Transferring OnStar _________ 118
OnStar Subscription Information 118
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Page 108 of 288
108 OnStar - TelematicsYour new vehicle may come equipped with
advanced telematics hardware. OnStar
telematics is a sophisticated in-vehicle
system allowing convergence of wireless
communications, GPS (Global Positioning
System) satellites and advanced vehicle
electronics.
You should activate immediately to ensure
you receive your full year of service, as your
prepaid subscription begins at the time of
delivery.
Here’s how to activate your OnStar ser-
vice:
1 Push the blue OnStar button located in
your Saab. After a prerecorded mes-
sage explaining the benefits of OnStar,
you will be greeted by a live OnStar advi-
sor. The advisor will activate your
OnStar service.
2 Provide the information requested by
the advisor to activate your account and
set up your personal profile. This will
take approximately 10–15 minutes. You
can also provide OnStar with customer
and driver information on their website
at www.onstarenrollment.com. You will
receive an e-mail confirmation with an
OnStar account number. Once you have
received this information, complete the
enrollment process from the car by
pushing the blue OnStar button.
Using OnStarWelcome to OnStar. This section gives you
all the information you need to get started
using OnStar, including descriptions of all
OnStar services. It also introduces the
added services of Personal Calling, Virtual
advisor, and the Onstar Subscriber website.
For a complete explanation of these addi-
tional services, please see pages 112, 116
and 117.
NOTE: In order for OnStar to operate, the
car audio system must be switched on.OnStar is EasyIf your new Saab has OnStar, it’s easy to
start using your OnStar system. In fact,
pressing the OnStar button is usually all you
need to do. Once you are connected, an
OnStar advisor will help you with the ser-
vices in your plan.
Inoperative if battery is discharged or
disconnected.
OnStar is powered by your vehicle´s battery
and will not operate if the battery is dis-
charged or disconnected.
Potentially inoperative if vehicle is in a
crash
If your vehicle is in a crash, some compo-
nents could be damaged or disconnected,
potentially rendering OnStar inoperative.Your onboard OnStar System consists of
three buttons:
OnStar Services Button
Press this button, and you are
connected to an OnStar advi-
sor. You will hear a chime, fol-
lowed by the words
”Connecting to OnStar.” Allow
20–30 seconds for initial con-
nection to the OnStar Call
Center. An advisor will then
help you with any of the ser-
vices included in your OnStar
plan.
If cellular service is unavail-
able, OnStar will generate a
fast busy tone. The OnStar
system will retry calls a num-
ber of times before returning
to the ready mode. To cancel
the automatic dialing, press
the White dot button.
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Page 109 of 288
109 OnStar - Telematics
System status lightSolid Green — Indicates the OnStar
system in the vehicle is powered ON and
ready to make calls or receive calls from the
OnStar Center.
Blinking Green — The light blinks green to
indicate a call is being connected or in
progress. If you notice this light blinking
while you are not on a call, press the White
dot button.
Red — This signals that your OnStar
system may not be functioning properly.
Press the OnStar button to attempt to con-
tact an OnStar advisor. If the connection is
made, the advisor will assist you in making
sure your OnStar system is operating prop-
erly. If you cannot contact the OnStar Cen-
ter, please take your car to the nearest Saab
dealer for diagnosis and service.The OnStar Center is the heart of your ser-
vice — staffed 24 hours a day, 7 days a
week with knowledgeable OnStar advisors.
Even on weekends and holidays, there is
always someone ready to help.
OnStar uses sophisticated Global Position-
ing System (GPS) satellites to locate your
Saab, and wireless technology to provide
the communications link and seamless inte-
gration into your Saab. This system allows
the OnStar advisors to pinpoint your Saab´s
location precisely. This way, advisors can
provide you with a range of helpful services
to protect you and your Saab. Plus, with the
Premium Services Plan* included for 12
months with your Saab, advisors can also
access an extensive database to assist you
with directions, making reservations and
other convenience services.
*) New retail deliveries only.
Emergency button
In an emergency, press this
button to connect with an
OnStar advisor. Your call will
be given the highest priority,
and you will hear a tone fol-
lowed by the words ”Connect-
ing to OnStar Emergency.” An
advisor will locate your Saab,
find out what kind of assis-
tance you require, and con-
tact the nearest emergency
services provider who can
dispatch ambulance, fire,
police or other emergency
services. Please use this but-
ton only for true emergencies.
White dot button
Press this button at the end of a
call. You’ll hear the words
”OnStar Request Ended.”
Also, press this button to
answer a call from the OnStar
Center, or cancel a call if one
of the other buttons is acci-
dentally pressed. This button
is also used to access OnStar
Personal Calling services
which are described on page
112.
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Page 110 of 288
110 OnStar - TelematicsThe OnStar CenterConnecting to the OnStar centerIn addition to using the 3-button system
found in your Saab, there are two other
ways to connect to the OnStar Center.
Toll-Free Call
To take advantage of your OnStar services
from outside your Saab, you can call OnStar
toll-free at 1-888-4-OnStar
(1-888-466-7827). Remember to have your
Personal Identification Number (PIN)
handy.
Automatic Notification
A priority signal will be sent to the OnStar
Center with your exact location if an airbag
deploys.(Vehicle electrical system and cellular service
must be operable.)
Your personal identification number
(PIN)When you signed up with OnStar, you were
asked to provide a Personal Identification
Number (PIN). You’ll need your PIN to
access many of OnStar’s services. If, for
example, your vehicle has been stolen, an
OnStar advisor will ask for your PIN in order
to provide assistance.
Changing your PIN is easy. Call the OnStar
Center and provide the advisor with your
current number, and he or she will assist
you in setting up a new number. If you have
forgotten your PIN, just call the OnStar Cen-
ter. For security reasons, we will send your
PIN to you in the mail.
The OnStar Safe &
Sound PlanThe OnStar Safe and Sound Plan is one of
three plans you can purchase.* With it, you
have access to a complete range of ser-
vices providing you with an unsurpassed
level of safety and security — 24 hours a
day, 7 days a week. And you have it all at
the touch of a button.
So whether you’re on a lonesome country
road or stuck in highway traffic, you have at
your disposal a complete range of services
providing you with unsurpassed security.
And you have it all at the touch of a button.Automatic notification of air bag
deploymentShould your front air bags deploy, a priority
signal will be sent to the OnStar Center with
your Saab´s location (as long as cellular
service and the vehicle’s electrical system
are operable). An advisor will attempt to
contact you to assess the nature of your
emergency, and then notify the appropriate
emergency services provider.Emergency servicesShould you require emergency assistance,
press the red emergency button and On
Star or an advisor will contact the nearest
emergency services provider with your
exact location and your request for help.* New retail deliveries only.
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Page 111 of 288
111 OnStar - Telematics
Roadside assistance**There’s nothing worse than being stranded
on the road with car trouble. No matter what
the problem is (flat tire, out of gas, or engine
trouble), just call OnStar. They will contact
the help you need to get you quickly back on
the road.Stolen vehicle trackingOnStar doesn’t just protect you, it protects
your Saab, too. If your vehicle is ever stolen,
just contact OnStar by calling
1-888-4-ONSTAR. They will put you in
touch with the authorities and aid them in
locating your Saab. Ask your insurance car-
rier about possible premium discounts.Accident Assist™Accident Assist™ provides step-by-step
guidance about what to do in case of a
crash. Working with leading insurance com-
panies OnStar has developed a ”best prac-
tices” list to assist you through most acci-
dent situations. OnStar Accident Assist™
can make the process of completing a
police report and/or insurance claim less
stressful. **There will be no charge for Roadside Assistance as
long as your vehicle is under warranty.
Hands-free communicationTalking to an OnStar advisor is easy and
hands-free. Simply press the OnStar but-
ton, and a small microphone picks up your
voice while the OnStar advisor talks to you
through your stereo speakers. Note: Audio
system must be switched on. You can even
adjust the volume to your liking with the
steering wheel controls or the radio volume
knob. Your hands remain on the steering
wheel, while your eyes remain on the road.Being safe on the road is important, but
there’s more to life than security. There’s liv-
ing. That’s why we have created the OnStar
Directions and Connections Plan. It gives
you not only the important protections of the
Safe and Sound Plan, but also a whole
range of services which truly change driving
from a chore to a luxury.
The OnStar Directions &
Connections PlanRoute supportWith OnStar Route Support, an advisor can
help you find your way, no matter how far off
course you are. You can get exact street
directions, or guidance to nearby gas sta-
tions, restaurants, hotels or ATMs.Ride AssistIf you need a lift, anytime of the day or night,
just call OnStar. They’ll contact transporta-
tion and send it right to you.Information and Convenience ser-
vicesOnStar advisors have access to over five
million service listings including hotels, res-
taurants, gas stations, dealerships, hospi-
tals, ATMs and airports — more than 250
service categories in all. OnStar advisors
can even assist you with hotel and restau-
rant reservations.
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Page 112 of 288
112 OnStar - TelematicsOnline Concierge servicesFrom shopping to travel to entertainment
and more, OnStar’s online concierge can
help you make the most of your time. Login
to www.myonstar.com and simply select a
city, choose a category and ask away. Get
instant answers in a live online chat with an
OnStar Advisor or send an E-mail if you pre-
fer. You can also view OnStar’s recommen-
dations for top picks in eight categories like
dining, travel and sports and recreation.
Additional ServicesPersonal CallingIf you are an OnStar Safe and Sound Plan
or Directions and Connections Plan sub-
scriber, you have access to OnStar Per-
sonal Calling. OnStar Personal Calling pro-
vides you with a nationwide wireless phone
service in your Saab that you can activate
simply by pressing a button and using your
voice. You can use Personal Calling in your
Saab to place or to receive calls. The
voice-activated system will dial the number.
Your party will answer through your stereo
speakers.
With OnStar Personal Calling, you can
enjoy the simplicity of a one-touch wireless
connection. Whether you are placing or
receiving a call, once you press the button,
you never have to take your hands off the
wheel or your eyes off the road. The ease of
the hands-free communication service
allows you to enjoy an even greater level of
safety, security and convenience while driv-
ing.
This new service is not yet available in all
areas. Complete availability in the U.S. is
anticipated in 2001*. For system limitations
and details, call OnStar at
1-800-ONSTAR-7.* Availability in Canada was undetermined at time of
publication. Please contact your local dealer in Canada.
Signing Up for Personal CallingAs an OnStar subscriber, the Personal Call-
ing capability is already built into your
Saab’s OnStar hardware. In order to use
this service, an OnStar advisor must set up
your cellular account. You must also pro-
vide a credit card in order to establish your
prepaid cellular account. Usage charges
will be deducted from this prepaid account
of ”units.” Units are easily replenished using
the credit card on file at OnStar. Once you
sign up for OnStar Personal Calling, you will
be given your own personal phone number
that others can use to call into your Saab. To sign up for Personal Calling,
simply Press the OnStar button in your Saab.
Inform the advisor that you would like to
sign up for Personal Calling.
The advisor will set up your account.
You will need to provide account and
credit card information.
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Page 116 of 288
116 OnStar - TelematicsVirtual Advisor(expected availability fourth quarter 2000)
Once you have activated Personal Calling,
you can enjoy your time in your Saab even
more with the OnStar Virtual Advisor. This
service allows you to listen to your favorite
news and information topics, such as
weather reports, stock quotes and sports
scores. You can even listen to your e-mail,
whenever you want, without ever taking
your eyes off the road. Using simple voice
commands, you can browse your personal
topics and skip or listen to those you
choose. You can also search for additional
information on special topics that interest
you.
To find out how to set up a customized pro-
file, visit the OnStar subscriber website at
www.onstar.com, or turn to the OnStar sub-
scriber website section on page 31 of this
guide. If you do not have Internet access,
you can still take advantage of the OnStar
Virtual Advisor services as a default profile
will be set up for you. *
*Availability in Canada was undetermined
at the time of publication. Please contact
your local dealer in Canada.
Calling the Virtual Advisor
Getting Information from the Virtual
AdvisorThe OnStar Virtual Advisor will prompt you
for information you desire. These offerings
will change to provide you with services and
information that you and other subscribers
want and need. The prompts are very clear
and easy to understand and use.Information AvailableOnStar will continue to add new features
and categories to the Virtual Advisor. The
following general categories will give you an
overview of the types of information avail-
able to you. For complete up-to-date cate-
gories, you can go to the Saab Cars USA,
Inc. website at www.saabusa.com or the
OnStar website at www.onstar.com, and
then click on the link to the subscriber web-
site.
WeatherThe OnStar Virtual advisor will deliver an
up-to-date weather forecast for the current
location of the vehicle. The forecast
includes current temperature, daily
high/low, tomorrow’s high/low, precipitation
forecast, and unusual conditions.Stock QuotesThe OnStar Virtual advisor can provide you
with current quotes for the stocks you have
specified in your customized profile as well
as other requested stocks. All market data
is delayed by twenty minutes. If you have
not set your profile, you can still access the
stock quote feature through your default
profile and then request the stock of your
choice.Sports ScoresThe OnStar Virtual advisor can provide you
with scores for your favorite college and pro-
fessional teams with up-to-the- minute high-
lights, even if they are being broadcast on a
local station. See the team selection option
in your Mobile Profiler section of the sub-
scriber section of OnStar.com.
If you have not set your profile or are still
using the default profile, you can access the
sports option of the Virtual advisor and ask
for an update on your favorite sport. You
always have access to the options in the Vir-
tual Advisor. 1 Press the
OnStar White
Dot buttonOnStar will respond
”Ready”
2Say ”Virtual
Advisor”You will be connected
to Virtual Advisor
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117 OnStar - Telematics
News HeadlinesThe OnStar Virtual Advisor will provide cur-
rent headlines for many different catego-
ries, including:
International News Headlines
National News Headlines
Technology Headlines
Business Headlines
Sports Headlines
Entertainment HeadlinesE-mail ReaderThe OnStar Virtual Advisor allows you to lis-
ten, and soon respond, to your e-mails any
time you want. E-mail availability is based
on the address(es) you provide to OnStar.
Every Virtual Advisor enrollee will receive
an E-mail account.
OnStar Subscriber
WebsiteIf you are an OnStar subscriber, you have
access to the OnStar subscriber website.
The subscriber website will provide you with
important facts about your OnStar subscrip-
tion and allow you to customize your Virtual
Advisor Mobile Profile. All this allows you to
access up-to-the-minute information that
can make your driving experience safer and
more enjoyable.
The subscriber website was designed to
provide you with easy access to personal-
ized information, learn more about OnStar,
update your account information, plan your
travel, receive weather information and
interact with OnStar.
To access the subscriber website, simply go
to www.onstar.com, and then click on the
OnStar subscriber link. The OnStar Sub-
scriber website is a secured site that is
password protected. You will be required to
provide your OnStar account number and
personal identification number (PIN). If you
do not know your account number or PIN,
contact OnStar at 1-888-4-ONSTAR. For
security reasons, your PIN will be mailed to
your address on record.
LimitationsNot withstanding anything contained
herein, OnStar's nonperformance hereun-
der shall be excused if caused by act or
omission of a cellular carrier or a third-party
service provider, equipment failure, acts of
God, strikes, equipment or facility shortage,
or other causes beyond OnStar’s reason-
able control. In addition, the liability of
OnStar, if any, for any mistake, omission,
interruption, delay, error, defect or other fail-
ure in the service furnished, or in the equip-
ment used in furnishing service, shall in no
event exceed the amount of OnStar’s
charges to subscriber for said service
during the period so affected, provided that
no liability shall result for outages of 24
hours or less.
This manual includes the latest information
at the time it was printed. We reserve the
right to make changes to the products and
services without prior notification.
In order to provide you with excellent ser-
vice, any call to the OnStar Center may be
monitored or recorded.
All features may not be available on all mod-
els. Please consult your dealer for details.
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Page 118 of 288
118 OnStar - TelematicsOnStar Operation:OnStar uses existing emergency service
providers and cellular and satellite technol-
ogies. OnStar requires cellular service to be
available and operating for features to func-
tion properly.Personal Calling:Existing OnStar service agreement
required. Additional usage charges apply
for Personal Calling. Interim 2001 model
year availability in select markets. For
system limitations and details, call
1-800-ONSTAR-7 or visit www.onstar.com.Virtual Advisor:Existing OnStar and Personal Calling ser-
vice agreement required. Additional usage
charges apply for Personal Calling. Interim
2001 model year availability in select mar-
kets. For system limitations and details, call
1-800-ONSTAR-7 or visit www.onstar.com.
Additional InformationWarranty
OnStar is warranted as part of the Saab new
vehicle limited warranty.
A Note About Privacy
At OnStar, we know you want to protect your
privacy, and we take subscriber privacy
very seriously. We never provide your per-
sonal information to another company or
person unless you authorize it, or we are
required to by the legal process, or in such
cases where you have provided it for billing
purposes or you have requested a hotel res-
ervation, are sending flowers, etc. Having
this information on file with OnStar is a real
advantage and helps you avoid repeating
your credit card information over a cellular
connection. Your trust is what we most
value.Transferring OnStar
Because your OnStar 3-button system is an
integral part of your Saab, it cannot be trans-
ferred to another vehicle. Each OnStar
system stays with the original car or truck in
which it was installed.
The one-year OnStar prepaid subscription
applicable to new retail deliveries cannot be
transferred to another vehicle. However, if
you’ve purchased additional years of ser-
vice and decide to dispose of your Saab,
any remaining service will be refunded to
you. Or, if you choose, you can have it trans-
ferred to another vehicle on your account.
Any service that is refunded or transferred
will be prorated at the monthly rate in effect
at the time of transfer.
OnStar Subscription InformationTo renew your subscription or upgrade your
plan, just push the OnStar button, or call the
OnStar customer service department at
1-888-864-2801 between 7 am and 12 pm
EST Monday-Friday; 8 am and 5 pm on Sat-
urday.
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