phone SATURN AURA 2010 Owner's Manual

1–6 (Preset):Press this button to go to the next preset
radio station. This function is inactive if the front seat
passengers are listening to the radio.
While a CD is playing in the six-disc CD changer, press
this button to select the next CD, if multiple CDs are
loaded. This function is inactive if the front seat
passengers are listening to a CD.
©¨(Seek):While listening to the radio, press the
seek arrows to go to the next or the previous station and
stay there. This function is inactive if the front seat
passengers are listening to the radio.
While a CD is playing, press the left seek arrow to go to
the start of the current track if more than eight seconds
have played. Press the right seek arrow to go to the
next track on the CD. This function is inactive if the front
seat passengers are listening to a CD.
Rear Seat Audio Controls
The following function is controlled by the main radio:
Front seat passengers can turn the RSA off by
quickly pressing the front radio power knob twice.
Headphones
The RSA includes two wireless headphones that are
dedicated to this system. These headphones are used to
listen to media such as CDs or radio. The wireless
headphones have an On/Off button and a volume
control.
Push the power button to turn on the headphones. An
indicator light located on the headphones comes
on. If the light does not come on, the batteries might
need to be replaced. See “Battery Replacement” later in
this section for more information. Switch the headphones
to Off when not in use.
Infrared transmitters are located on the rear seat audio
faceplate above the top row of buttons. This area is
not a display. The headphones shut off automatically to
save the battery power if the RSA shuts off or if the
headphones are out of range of the transmitters for more
than three minutes. If you move too far forward or
step out of the vehicle, the headphones lose the audio
signal.
The headphones automatically turn off after four hours
of continuous use.
To adjust the volume on the headphones, use the
volume control located on the right side.
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For optimal audio performance, the headphones must
be worn correctly. Headphones should be worn with the
headband over the top of the head for best audio
reception. The symbol L (Left) appears on the upper left
side, above the ear pad and should be positioned on
the left ear. The symbol R (Right) appears on the upper
right side, above the ear pad and should be positioned
on the right ear.
Notice:Do not store the headphones in heat or
direct sunlight. This could damage the headphones
and repairs will not be covered by the warranty.
Storage in extreme cold can weaken the batteries.
Keep the headphones stored in a cool, dry place.
If the foam ear pads attached to the headphones
become worn or damaged, the pads can be replaced
separately from the headphone set. Contact your
dealer/retailer for more information.Battery Replacement
To change the batteries on the headphones, do the
following:
1. Turn the screw to loosen the battery door located
on the left side of the headphones. Slide the
battery door open.
2. Replace the two batteries in the compartment.
Make sure that they are installed correctly, using
the diagram on the inside of the battery
compartment.
3. Replace the battery door and tighten the door
screw.
If the headphones are to be stored for a long period of
time, remove the batteries and keep them in a cool,
dry place.
Theft-Deterrent Feature
THEFTLOCK®is designed to discourage theft of the
vehicle’s radio by learning a portion of the Vehicle
Identification Number (VIN). The radio does not operate
if it is stolen or moved to a different vehicle.
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c(End):Press to reject an incoming call, or end a
current call.
bg(Mute / Voice Recognition):Press to silence
the vehicle speakers only. Press again to turn the
sound on.
For vehicles with Bluetooth
®or OnStar®systems press
and hold
bgfor longer than two seconds to interact
with those systems. SeeBluetooth®on page 4-68
and the OnStar Owner’s Guide for more information.
Radio Reception
Frequency interference and static can occur during
normal radio reception if items such as cell phone
chargers, vehicle convenience accessories, and external
electronic devices are plugged into the accessory
power outlet. If there is interference or static, unplug the
item from the accessory power outlet.
AM
The range for most AM stations is greater than for FM,
especially at night. The longer range can cause
station frequencies to interfere with each other. For
better radio reception, most AM radio stations boost the
power levels during the day, and then reduce these
levels during the night. Static can also occur when thingslike storms and power lines interfere with radio
reception. When this happens, try reducing the treble on
the radio.
FM Stereo
FM signals only reach about 10 to 40 miles
(16 to 65 km). Although the radio has a built-in electronic
circuit that automatically works to reduce interference,
some static can occur, especially around tall buildings or
hills, causing the sound to fade in and out.
XM™ Satellite Radio Service
XM Satellite Radio Service gives digital radio reception
from coast-to-coast in the 48 contiguous United
States, and in Canada. Just as with FM, tall buildings or
hills can interfere with satellite radio signals, causing
the sound to fade in and out. In addition, traveling
or standing under heavy foliage, bridges, garages, or
tunnels may cause loss of the XM signal for a period
of time.
Cellular Phone Usage
Cellular phone usage may cause interference with the
vehicle’s radio. This interference may occur when
making or receiving phone calls, charging the phone’s
battery, or simply having the phone on. This interference
causes an increased level of static while listening to
the radio. If static is received while listening to the radio,
unplug the cellular phone and turn it off.
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Backglass Antenna
The AM-FM antenna is integrated with the rear window
defogger, located in the rear window. Make sure that
the inside surface of the rear window is not scratched
and that the lines on the glass are not damaged. If
the inside surface is damaged, it could interfere
with radio reception. For proper radio reception, the
antenna connector needs to be properly attached to the
post on the glass.
If a cellular telephone antenna needs to be attached to
the glass, make sure that the grid lines for the AM-FM
antenna are not damaged. There is enough space
between the grid lines to attach a cellular telephone
antenna without interfering with radio reception.
Notice:Using a razor blade or sharp object to clear
the inside rear window can damage the rear
window antenna and/or the rear window defogger.
Repairs would not be covered by the vehicle
warranty. Do not clear the inside rear window with
sharp objects.
Notice:Do not apply aftermarket glass tinting with
metallic lm. The metallic lm in some tinting
materials will interfere with or distort the incoming
radio reception. Any damage caused to your
backglass antenna due to metallic tinting materials
will not be covered by the vehicle warranty.
XM™ Satellite Radio Antenna
System
The XM Satellite Radio antenna is located on the roof of
the vehicle. Keep the antenna clear of obstructions for
clear radio reception.
If the vehicle has a sunroof, the performance of the XM
system may be affected if the sunroof is open.
Chime Level Adjustment
The radio may be used to adjust the vehicle’s chime
level. If the radio can be used to change the volume
level of the chime, press and hold the sixth FAV softkey
with the ignition on and the radio power off. The
volume level changes between Normal and Loud. The
selected volume level appears on the radio display.
Removing the radio and not replacing it with a factory
radio or chime module will disable vehicle chimes.
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Filling the Tank
{WARNING:
Fuel vapor burns violently and a fuel fire can
cause bad injuries. To help avoid injuries to you
and others, read and follow all the instructions on
the fuel pump island. Turn off the engine when
refueling. Do not smoke near fuel or when
refueling the vehicle. Do not use cellular phones.
Keep sparks, flames, and smoking materials away
from fuel. Do not leave the fuel pump unattended
when refueling the vehicle. This is against the law
in some places. Do not re-enter the vehicle while
pumping fuel. Keep children away from the fuel
pump; never let children pump fuel.
The fuel door is located on the passenger side of the
vehicle.To open the fuel door, push the rearward center edge in
and release and it will open.
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Filling a Portable Fuel Container
{WARNING:
Never fill a portable fuel container while it is in the
vehicle. Static electricity discharge from the
container can ignite the fuel vapor. You can be
badly burned and the vehicle damaged if this
occurs. To help avoid injury to you and others:
•Dispense fuel only into approved containers.
•Do not fill a container while it is inside a
vehicle, in a vehicle’s trunk, pickup bed, or on
any surface other than the ground.
•Bring the fill nozzle in contact with the inside
of the fill opening before operating the nozzle.
Contact should be maintained until the filling
is complete.
•Do not smoke while pumping fuel.
•Do not use a cellular phone while
pumping fuel.
Checking Things Under
the Hood
{WARNING:
An electric fan under the hood can start up and
injure you even when the engine is not running.
Keep hands, clothing, and tools away from any
underhood electric fan.
{WARNING:
Things that burn can get on hot engine parts and
start a fire. These include liquids like fuel, oil,
coolant, brake fluid, windshield washer and other
fluids, and plastic or rubber. You or others could
be burned. Be careful not to drop or spill things
that will burn onto a hot engine.
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Customer Assistance and Information...............8-2
Customer Satisfaction Procedure......................8-2
Online Owner Center......................................8-4
Customer Assistance for Text Telephone
(TTY) Users...............................................8-5
Customer Assistance Offices............................8-5
GM Mobility Reimbursement Program................8-6
Roadside Assistance Program..........................8-6
Scheduling Service Appointments.....................8-8
Courtesy Transportation Program......................8-9
Collision Damage Repair................................8-10Reporting Safety Defects................................8-13
Reporting Safety Defects to the United
States Government....................................8-13
Reporting Safety Defects to the Canadian
Government..............................................8-14
Reporting Safety Defects to Saturn..................8-14
Service Publications Ordering Information.........8-14
Vehicle Data Recording and Privacy................8-15
Event Data Recorders...................................8-16
Navigation System........................................8-16
Radio Frequency Identification (RFID)..............8-17
Radio Frequency Statement...........................8-17
Section 8 Customer Assistance Information
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Customer Assistance and
Information
Customer Satisfaction Procedure
Your satisfaction and goodwill are important to
your retailer and to Saturn. Together we are committed
to providing our customers with unparalleled service,
before, during, and after the purchase of a Saturn
vehicle, for total customer satisfaction. We call this the
Saturn Difference. Normally, any concerns with the
sales transaction or the operation of the vehicle
are resolved by the retailer’s sales or service
departments. If, for any reason, your ownership
experience falls below your expectations, we suggest
you take the following action:
STEP ONE:Contact the Retail Customer Assistance
Liaison. Any member of the retail management team has
the authority and the desire to resolve your concerns.
Normally, concerns can be quickly resolved at this level.
STEP TWO:Should you need additional assistance,
in the U.S., contact the Saturn Customer Assistance
Center by calling 1-800-553-6000. In Canada, call
the Saturn Customer Communication Centre at
1-800-263-1999. A Saturn Customer Assistance Center
team member will handle your call and assist in
providing product and warranty information, the nearestretailer location, roadside assistance, brochures,
literature and discuss any concerns you may have.
We encourage you to call the toll-free number in order
to give your inquiry prompt attention. Please have
the following information available to give the Customer
Assistance Representative:•Vehicle Identification Number (VIN). This 17-digit
number can be found on the vehicle registration
or title, on the upper driver side corner of the
instrument panel, or on your roadside assistance
key card.
•The name of your selling and servicing retail facility.
•Vehicle delivery date and present mileage.
•Your daytime and evening phone numbers.
When contacting Saturn, please remember that your
concern will likely be resolved at a retailer’s facility. That
is why we suggest you follow Step One first.
STEP THREE (U.S. Owners):Both Saturn and its
retailers are committed to making sure you are
completely satisfied with your Saturn vehicle. However,
if you continue to remain unsatisfied after following
the procedure outlined in Steps One and Two, Saturn
and its retailers offer the additional assistance of a
neutral party through our voluntary participation
in a mediation/arbitration program called Better Business
Bureau (BBB) Auto Line.
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The BBB Auto Line Program is an out-of-court program
administered by the Council of Better Business
Bureaus to settle automotive disputes regarding vehicle
repairs or the interpretation of the New Vehicle
Limited Warranty. This program is available at no cost
to you, our customer.
Although you may be required to resort to this informal
dispute resolution program prior to filing a court
action, use of the program is free of charge and your
case is generally heard within 40 days. If you do
not agree with the decision given in your case, you can
reject it and proceed with any other venue for relief
available to you.
Contact the BBB Auto Line Program by using the
toll-free telephone number or by writing them at the
following address:
BBB Auto Line Program
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203-1838
Telephone: 1-800-955-5100
dr.bbb.org/goautoThis program is available in all 50 states and the District
of Columbia. Eligibility is limited by vehicle age,
mileage and other factors. Saturn Corporation reserves
the right to change eligibility limitations and/or
discontinue its participation in this program.
STEP THREE (Canadian Owners):
General Motors Participation in the
Mediation/Arbitration Program
In the event that you do not feel your concerns have
been addressed after following the procedure outlined in
Steps 1 and 2, General Motors of Canada Limited
has committed to binding arbitration of owner disputes
involving factory-related vehicle service claims. The
program provides for the review of the facts involved by
an impartial third party arbiter, and may include an
informal hearing before the arbiter. The program
is designed so that the entire dispute settlement
process, from the time you file your complaint to the
final decision, should be completed in approximately
70 days. We believe our impartial program offers
advantages over courts in most jurisdictions because
it is informal, quick, and free of charge.
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For further information concerning eligibility in the
Canadian Motor Vehicle Arbitration Plan (CAMVAP),
call toll-free 1-800-207-0685. Alternatively, you may
call the Saturn Customer Communication Centre,
1-800-263-1999, or you may write to:
Mediation/Arbitration Program
c/o Customer Communication Centre
General Motors of Canada Limited
Mail Code: CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Telephone: 1-800-955-5100
Your inquiry should be accompanied by the Vehicle
Identification Number (VIN).
Online Owner Center
Online Owner Center
(U.S.) — www.gmownercenter.com/
saturn
Information and services customized for your specific
vehicle — all in one convenient place.
•Digital owner manual, warranty information,
and more
•Online service and maintenance records
•Find Saturn retailers for service nationwide
•Exclusive privileges and offers
•Recall notices for your specific vehicle
•OnStar®and GM Cardmember Services Earnings
summaries
Other Helpful Links:
Saturn−www.saturn.com
Saturn Merchandise — www.saturncollection.com
Help Center — www.saturn.com/helpcenter
•FAQ
•Contact Us
My GM Canada (Canada) — www.gm.ca
My GM Canada is a password-protected section of
www.gm.ca where you can save information on
GM vehicles, get personalized offers, and use handy
tools and forms with greater ease.
Here are a few of the valuable tools and services you
will have access to:
•My Showroom: Find and save information on
vehicles and current offers in your area.
•My Dealers/Retailers: Save details such as address
and phone number for each of your preferred GM
dealers/retailers.
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