service SATURN AURA HYBRID 2010 Owners Manual

Transportation Options
Warranty service can generally be completed while you
wait. However, if you are unable to wait, Saturn helps
to minimize your inconvenience by providing several
transportation options. Depending on the circumstances,
your retailer can offer you one of the following:
Shuttle Service
Shuttle service is the preferred means of offering
Courtesy Transportation. Retailers may provide you with
shuttle service to get you to your destination with
minimal interruption of your daily schedule. This includes
one-way or round trip shuttle service within reasonable
time and distance parameters of the retailer’s area.
Public Transportation or Fuel
Reimbursement
If your vehicle requires overnight warranty repairs, and
public transportation is used instead of the retailer’s
shuttle service, the expense must be supported by
original receipts and can only be up to the maximum
amount allowed by Saturn for shuttle service. In addition,
for U.S. customers, should you arrange transportation
through a friend or relative, limited reimbursement for
reasonable fuel expenses may be available.Claim amounts should reflect actual costs and be
supported by original receipts. See your retailer for
information regarding the allowance amounts for
reimbursement of fuel or other transportation costs.
Courtesy Rental Vehicle
Your retailer may arrange to provide you with a courtesy
rental vehicle or reimburse you for a rental vehicle
that you obtain if your vehicle is kept for an overnight
warranty repair. Rental reimbursement will be limited
and must be supported by original receipts. This
requires that you sign and complete a rental agreement
and meet state/provincial, local, and rental vehicle
provider requirements. Requirements vary and may
include minimum age requirements, insurance coverage,
credit card, etc. You are responsible for fuel usage
charges and may also be responsible for taxes, levies,
usage fees, excessive mileage, or rental usage
beyond the completion of the repair.
It may not be possible to provide a like-vehicle as a
courtesy rental.
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Additional Program Information
All program options, such as shuttle service, may not be
available at every retailer. Please contact your retailer
for specific information about availability. All Courtesy
Transportation arrangements will be administered
by appropriate retailer personnel.
Saturn reserves the right to unilaterally modify, change
or discontinue Courtesy Transportation at any time
and to resolve all questions of claim eligibility pursuant
to the terms and conditions described herein at its
sole discretion.
Collision Damage Repair
If your vehicle is involved in a collision and it is
damaged, have the damage repaired by a qualified
technician using the proper equipment and quality
replacement parts. Poorly performed collision repairs
diminish your vehicle’s resale value, and safety
performance can be compromised in subsequent
collisions.
Collision Parts
Genuine GM Collision parts are new parts made with
the same materials and construction methods as
the parts with which your vehicle was originally built.Genuine GM Collision parts are your best choice to
ensure that your vehicle’s designed appearance,
durability, and safety are preserved. The use of Genuine
GM parts can help maintain your GM New Vehicle
Warranty.
Recycled original equipment parts may also be used for
repair. These parts are typically removed from vehicles
that were total losses in prior crashes. In most cases,
the parts being recycled are from undamaged sections
of the vehicle. A recycled original equipment GM
part, may be an acceptable choice to maintain your
vehicle’s originally designed appearance and safety
performance, however, the history of these parts is not
known. Such parts are not covered by your GM New
Vehicle Limited Warranty, and any related failures
are not covered by that warranty.
Aftermarket collision parts are also available. These are
made by companies other than GM and may not
have been tested for your vehicle. As a result, these
parts may fit poorly, exhibit premature
durability/corrosion problems, and may not perform
properly in subsequent collisions. Aftermarket parts are
not covered by your GM New Vehicle Limited
Warranty, and any vehicle failure related to such parts
are not covered by that warranty.
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Repair Facility
We recommend that you choose a collision repair
facility that meets your needs before you ever need
collision repairs. Your dealer/retailer may have a
collision repair center with GM-trained technicians and
state of the art equipment, or be able to recommend
a collision repair center that has GM-trained technicians
and comparable equipment.
Insuring Your Vehicle
Protect your investment in your GM vehicle with
comprehensive and collision insurance coverage. There
are significant differences in the quality of coverage
afforded by various insurance policy terms. Many
insurance policies provide reduced protection to your
GM vehicle by limiting compensation for damage repairs
by using aftermarket collision parts. Some insurance
companies will not specify aftermarket collision
parts. When purchasing insurance, we recommend that
you assure your vehicle will be repaired with GM
original equipment collision parts. If such insurance
coverage is not available from your current insurance
carrier, consider switching to another insurance carrier.
If your vehicle is leased, the leasing company may
require you to have insurance that assures repairs with
Genuine GM Original Equipment Manufacturer (OEM)parts or Genuine Manufacturer replacement parts. Read
your lease carefully, as you may be charged at the
end of your lease for poor quality repairs.
If a Crash Occurs
Here is what to do if you are involved in a crash.
•Check to make sure that you are all right. If you are
uninjured, make sure that no one else in your
vehicle, or the other vehicle, is injured.
•If there has been an injury, call emergency services
for help. Do not leave the scene of a crash until all
matters have been taken care of. Move your
vehicle only if its position puts you in danger or you
are instructed to move it by a police officer.
•Give only the necessary and requested information
to police and other parties involved in the crash.
Do not discuss your personal condition, mental
frame of mind, or anything unrelated to the crash.
This will help guard against post-crash legal action.
•If you need roadside assistance, call GM Roadside
Assistance. SeeRoadside Assistance Program on
page 8-7for more information.
•If your vehicle cannot be driven, know where the
towing service will be taking it. Get a card from
the tow truck operator or write down the driver’s
name, the service’s name, and the phone number.
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Reporting Safety Defects to Saturn
In addition to notifying NHTSA (or Transport Canada) in
a situation like this, please notify Saturn.
Call 1-800-553-6000, or write:
Saturn Corporation
P.O. Box 33173
Detroit, MI 48232-5183
In Canada, call 1-800-263-1999, or write:
Saturn Customer Communication Centre
General Motors of Canada Limited
CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Service Publications Ordering
Information
Service Manuals
A variety of publications are available to you. Saturn
service manuals are written for trained technicians, and
in some cases, specialized tools and equipment are
necessary to complete certain repairs. However,
the manuals are available to owners who either have
the training, or wish to gain a greater understanding of
the technical aspect of their Saturn.For additional publications information or to order
publications in the United States, call toll free
1-800-2-SATURN or visit Saturn-publications.com to
order on-line.
In Canada, Saturn service manuals are available by
calling toll free 1-800-551-4123.
Owner Publications
Information on how to obtain product bulletins and as
described below is applicable only in the fifty U.S. states
and the District of Columbia, and only for cars and
light trucks with a Gross Vehicle Weight Rating (GVWR)
less than 10,000 pounds (4 536 kg). Copies of
individual bulletins are also at your participating Saturn
retailer. You can ask to see them.
In Canada, information relating to product service
bulletins can be obtained by contacting your Saturn
retailer.
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Service Bulletins
Saturn regularly sends its retailers useful service
bulletins about Saturn products. Saturn monitors product
performance in the field. We then prepare bulletins for
servicing our products better. You can get these
bulletins, too.
Bulletins cover various subjects. Some pertain to the
proper use and care of your vehicle. Some describe
costly repairs. Others describe inexpensive repairs
which, if done on time with the latest parts, may avoid
future costly repairs.
Some bulletins tell a technician how to repair a new or
unexpected condition. Others describe a quicker
way to fix your vehicle. They can help a technician
service your vehicle better.
Most bulletins apply to conditions affecting a small
number of vehicles. Your Saturn retailer or a qualified
technician may have to determine if a specific
bulletin applies to your vehicle. To order Saturn bulletins,
call Saturn Publications at 1-800-2-SATURN or visit
saturn-publications.com to order online.
Vehicle Data Recording and
Privacy
Your Saturn vehicle has a number of sophisticated
computers that record information about the vehicle’s
performance and how it is driven. For example,
your vehicle uses computer modules to monitor and
control engine and transmission performance, to monitor
the conditions for airbag deployment and deploy
airbags in a crash and, if so equipped, to provide
antilock braking to help the driver control the vehicle.
These modules may store data to help your
dealer/retailer technician service your vehicle. Some
modules may also store data about how you operate the
vehicle, such as rate of fuel consumption or average
speed. These modules may also retain the owner’s
personal preferences, such as radio pre-sets, seat
positions, and temperature settings.
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Radio Frequency
Identication (RFID)
RFID technology is used in some vehicles for functions
such as tire pressure monitoring and ignition system
security, as well as in connection with conveniences
such as key fobs for remote door locking/unlocking and
starting, and in-vehicle transmitters for garage door
openers. RFID technology in Saturn vehicles does not
use or record personal information or link with any other
Saturn system containing personal information.
Radio Frequency Statement
This vehicle has systems that operate on a radio
frequency that comply with Part 15 of the Federal
Communications Commission (FCC) Rules and with
RSS-210/211 of Industry and Science Canada.
Operation is subject to the following two conditions:
1. The device may not cause interference.
2. The device must accept any interference received,
including interference that may cause undesired
operation of the device.
Changes or modifications to any of these systems by
other than an authorized service facility could void
authorization to use this equipment.
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A
Accessories and Modifications............................ 6-3
Accessory Power............................................3-22
Accessory Power Outlets.................................4-15
Adding Washer Fluid.......................................6-30
Additional Factors Affecting System Operation.....2-71
Additional Program Information.........................8-11
Additional Required Services.............................. 7-4
Additives, Fuel................................................. 6-7
Add-On Electrical Equipment............................6-82
Adjusting the Speakers (Balance/Fade)..............4-56
Adjustment
Chime Level...............................................4-83
Air Cleaner/Filter, Engine.................................6-20
Airbag
Adding Equipment to Your Airbag-Equipped
Vehicle...................................................2-72
Airbag System
How Does an Airbag Restrain?......................2-63
Passenger Sensing System...........................2-66
Servicing Your Airbag-Equipped Vehicle..........2-71
What Makes an Airbag Inflate?......................2-63
What Will You See After an Airbag Inflates?....2-64
When Should an Airbag Inflate?....................2-61
Where Are the Airbags?...............................2-58Airbags.........................................................2-73
Passenger Status Indicator...........................4-26
Readiness Light..........................................4-25
System Check.............................................2-56
AM ...............................................................4-82
Antenna
Backglass...................................................4-83
Antenna, XM™ Satellite Radio Antenna
System......................................................4-83
Antilock Brake System (ABS)............................. 5-4
Warning Light.............................................4-28
Appearance Care
Aluminum Wheels........................................6-79
Care of Safety Belts....................................6-76
Chemical Paint Spotting...............................6-80
Cleaning Exterior Lamps/Lenses....................6-77
Fabric/Carpet..............................................6-75
Finish Care.................................................6-78
Finish Damage............................................6-80
Instrument Panel, Vinyl, and Other Plastic
Surfaces.................................................6-76
Interior Cleaning..........................................6-73
Sheet Metal Damage...................................6-80
Tires..........................................................6-79
Underbody Maintenance...............................6-80
Washing Your Vehicle...................................6-77
Weatherstrips..............................................6-76
Windshield and Wiper Blades........................6-78
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Cleaning (cont.)
Washing Your Vehicle...................................6-77
Weatherstrips..............................................6-76
Windshield and Wiper Blades........................6-78
Cleaning the Mirror.........................................3-35
Clearing the System........................................4-80
Climate Control System
Outlet Adjustment........................................4-21
Climate Control Systems
Automatic...................................................4-16
Climate Controls.............................................1-16
Clock, Setting.................................................4-52
Cold Temperature Operation.............................6-17
Collision Damage Repair..................................8-11
Collision Parts................................................8-11
Compressor Kit, Tire Sealant............................6-66
Configurations for Use of Child Restraints..........2-41
Connecting a USB Storage Device or iPod
®.......4-65
Content Theft-Deterrent....................................3-17
Control of a Vehicle.......................................... 5-3
Convenience Net............................................3-37
Coolant
Engine.......................................................6-23
Engine Temperature Warning Light.................4-30
Cooling System..............................................6-22
Courtesy Transportation Program........................ 8-9
Coverage........................................................ 8-7
Cruise Control.................................................. 4-7
Light..........................................................4-34Cupholders....................................................3-36
Customer Assistance......................................... 8-6
Offices......................................................... 8-6
Text Telephone (TTY) Users........................... 8-6
Customer Information
Service Publications Ordering Information........8-15
Customer Satisfaction Procedure........................ 8-2
D
Damage Repair, Collision.................................8-11
Data Recorders, Event....................................8-17
Daytime Running Lamps (DRL).........................4-11
Defensive Driving............................................. 5-2
Delayed Headlamps........................................4-11
Delayed Locking.............................................3-10
Deleting Name Tags........................................4-74
Dinghy Towing................................................5-26
Disarming the System.....................................3-18
Disc, MP3......................................................4-62
Doing Your Own Service Work........................... 6-4
Dolly Towing..................................................5-28
Dome Lamps .................................................4-13
Door
Ajar Reminder.............................................. 3-9
Delayed Locking..........................................3-10
Locks.......................................................... 3-9
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Door (cont.)
Power Locks................................................ 3-9
Programmable Automatic Door Locks.............3-10
Rear Door Security Locks.............................3-11
Driver Information Center (DIC).........................4-37
DIC Operation and Displays..........................4-38
DIC Vehicle Personalization..........................4-45
DIC Warnings and Messages........................4-41
Driving
At Night.....................................................5-13
Before a Long Trip......................................5-15
Defensive..................................................... 5-2
Drunk.......................................................... 5-2
Highway Hypnosis.......................................5-15
Hill and Mountain Roads..............................5-16
In Rain and on Wet Roads...........................5-14
Loss of Control...........................................5-12
Off-Road Recovery......................................5-11
Rocking Your Vehicle to Get it Out.................5-20
Winter........................................................5-17
Driving for Better Fuel Economy.......................1-27
Driving on Snow or Ice....................................5-17
Dual Tone Multi-Frequency (DTMF) Tones..........4-78E
EDR .............................................................8-16
Ejecting a CD................................................4-58
Electrical Equipment, Add-On............................6-82
Electrical System
Engine Compartment Fuse Block...................6-86
Fuses........................................................6-83
Instrument Panel Fuse Block.........................6-83
Power Windows and Other Power Options......6-83
Rear Compartment Fuse Block......................6-89
Windshield Wiper Fuses...............................6-82
Electronic Immobilizer
PASS-Key
®III+...........................................3-19
Electronic Immobilizer Operation
PASS-Key
®III+...........................................3-19
Electronic Stability Control................................. 5-6
Electronic Stability Control Indicator Light...........4-29
Emergency Trunk Release Handle.....................3-13
Emissions Inspection and Maintenance
Programs...................................................4-33
Ending a Call.................................................4-77
Engine
Air Cleaner/Filter.........................................6-20
Check and Service Engine Soon Lamp...........4-31
Compartment Overview................................6-14
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Engine (cont.)
Coolant......................................................6-23
Coolant Heater............................................3-26
Coolant Temperature Warning Light................4-30
Cooling System...........................................6-22
Drive Belt Routing.......................................7-12
Exhaust.....................................................3-33
Oil .............................................................6-15
Overheating................................................6-28
Starting......................................................3-22
Engine Identification........................................6-81
Engine Oil
Life System................................................6-18
Engine Oil Additives / Engine Oil Flushes...........6-18
Entering Personalization Menu..........................4-45
Entry/Exit Lighting...........................................4-13
Event Data Recorders.....................................8-17
Exiting Personalization Menu............................4-50
Express Window Anti-Pinch Feature...................3-16
Express Window Anti-Pinch Override.................3-16
Express-Down Window....................................3-15
Express-Up Window........................................3-15
Extender, Safety Belt.......................................2-30
Exterior Mirrors...............................................1-11F
Federal Communications Commission (FCC) and
Industry and Science Canada........................6-52
Filter
Engine Air Cleaner......................................6-20
Finding a Category (CAT) Station (XM Satellite
Radio Service Only).....................................4-57
Finding a Station............................................4-54
Finish Damage...............................................6-80
Flashers, Hazard Warning.................................. 4-3
Flash-to-Pass................................................... 4-5
Flat Tire........................................................6-65
Fluid
Automatic Transmission................................6-22
Windshield Washer......................................6-30
FM Stereo.....................................................4-82
Folding Rear Seat............................................ 2-9
Format..........................................................4-62
Fuel............................................................... 6-6
Additives...................................................... 6-7
California Fuel.............................................. 6-7
Economy Light............................................4-37
Filling a Portable Fuel Container....................6-11
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