tow SATURN AURA HYBRID 2010 Owner's Guide

Washing Your Vehicle
The best way to preserve the vehicle’s finish is to keep
it clean by washing it often.
Notice:Certain cleaners contain chemicals that can
damage the emblems or nameplates on the vehicle.
Check the cleaning product label. If it states that
it should not be used on plastic parts, do not use it
on the vehicle or damage may occur and it would
not be covered by the warranty.
Do not wash the vehicle in direct sunlight. Use a car
washing soap. Do not use cleaning agents that are
petroleum based or that contain acid or abrasives, as
they can damage the paint, metal or plastic on the
vehicle. Approved cleaning products can be obtained
from your dealer/retailer. Follow all manufacturers’
directions regarding correct product usage, necessary
safety precautions and appropriate disposal of any
vehicle care product.Rinse the vehicle well, before washing and after to
remove all cleaning agents completely. If they are
allowed to dry on the surface, they could stain.
Dry the finish with a soft, clean chamois or an all-cotton
towel to avoid surface scratches and water spotting.
High pressure car washes may cause water to enter
the vehicle. Avoid using high pressure washes closer
than 12 inches (30 cm) to the surface of the vehicle.
Use of power washers exceeding 1,200 psi (8 274 kPa)
can result in damage or removal of paint and decals.
Cleaning Exterior Lamps/Lenses
Use only lukewarm or cold water, a soft cloth and a
car washing soap to clean exterior lamps and lenses.
Follow instructions underWashing Your Vehicle on
page 6-77.
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Finish Care
Occasional waxing or mild polishing of the vehicle
by hand may be necessary to remove residue from
the paint finish. Approved cleaning products can
be obtained from your dealer/retailer.
If the vehicle has a basecoat/clearcoat paint finish, the
clearcoat gives more depth and gloss to the colored
basecoat. Always use waxes and polishes that are
non-abrasive and made for a basecoat/clearcoat paint
finish.
Notice:Machine compounding or aggressive
polishing on a basecoat/clearcoat paint nish
may damage it. Use only non-abrasive waxes and
polishes that are made for a basecoat/clearcoat
paint nish on the vehicle.
Foreign materials such as calcium chloride and other
salts, ice melting agents, road oil and tar, tree sap, bird
droppings, chemicals from industrial chimneys, etc., can
damage the vehicle’s finish if they remain on painted
surfaces. Wash the vehicle as soon as possible. If
necessary, use non-abrasive cleaners that are marked
safe for painted surfaces to remove foreign matter.
Exterior painted surfaces are subject to aging, weather
and chemical fallout that can take their toll over a
period of years. To help keep the paint finish looking
new, keep the vehicle garaged or covered whenever
possible.
Protecting Exterior Bright Metal Parts
Bright metal parts should be cleaned regularly to keep
their luster. Washing with water is all that is usually
needed. However, chrome polish may be used on
chrome or stainless steel trim, if necessary.
Use special care with aluminum trim. To avoid damaging
protective trim, never use auto or chrome polish, steam or
caustic soap to clean aluminum. A coating of wax, rubbed
to high polish, is recommended for all bright metal parts.
Windshield and Wiper Blades
Clean the outside of the windshield with glass cleaner.
Clean the rubber blades using a lint free cloth or paper
towel soaked with windshield washer fluid or a mild
detergent. Wash the windshield thoroughly when
cleaning the blades. Bugs, road grime, sap, and a
buildup of vehicle wash/wax treatments may cause
wiper streaking. Replace the wiper blades if they are
worn or damaged.
Wipers can be damaged by:
•Extreme dusty conditions
•Sand and salt
•Heat and sun
•Snow and ice, without proper removal
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Aluminum Wheels
Notice:Chrome wheels and other chrome trim may
be damaged if the vehicle is not washed after driving
on roads that have been sprayed with magnesium,
calcium or sodium chloride. These chlorides are
used on roads for conditions such as ice and dust.
Always wash the vehicle’s chrome with soap and
water after exposure.
Notice:Using strong soaps, chemicals, abrasive
polishes, cleaners, brushes, or cleaners that contain
acid on aluminum or chrome-plated wheels, could
damage the surface of the wheel(s). The repairs
would not be covered by the vehicle warranty.
Use only approved cleaners on aluminum or
chrome-plated wheels.
Keep the wheels clean using a soft clean cloth with mild
soap and water. Rinse with clean water. After rinsing
thoroughly, dry with a soft clean towel. A wax may then
be applied.
Notice:Using chrome polish on aluminum wheels
could damage the wheels. The repairs would not
be covered by the vehicle warranty. Use chrome
polish on chrome wheels only.The surface of these wheels is similar to the painted
surface of the vehicle. Do not use strong soaps,
chemicals, abrasive polishes, abrasive cleaners,
cleaners with acid, or abrasive cleaning brushes
on them because the surface could be damaged.
Do not use chrome polish on aluminum wheels.
Notice:Driving the vehicle through an automatic car
wash that has silicone carbide tire cleaning brushes,
could damage the aluminum or chrome-plated
wheels. The repairs would not be covered by the
vehicle warranty. Never drive a vehicle that has
aluminum or chrome-plated wheels through an
automatic car wash that uses silicone carbide
tire cleaning brushes.
Tires
To clean the tires, use a stiff brush with tire cleaner.
Notice:Using petroleum-based tire dressing
products on the vehicle may damage the paint nish
and/or tires. When applying a tire dressing, always
wipe off any overspray from all painted surfaces
on the vehicle.
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First Engine Oil Change After Every
40 000 km/25,000 Miles
•
Fuel system inspection for damage or leaks.
•Underbody 36-volt battery system cable visual
inspection for damage and cable replacement,
if needed.
First Engine Oil Change After Every
80 000 km/50,000 Miles
•
Engine air cleaner filter replacement. SeeEngine
Air Cleaner/Filter on page 6-20.
•Automatic transmission fluid and filter change
(severe service only) for vehicles mainly driven
in heavy city traffic in hot weather, in hilly or
mountainous terrain, when frequently towing a
trailer, or used for taxi, police, or delivery service.
SeeAutomatic Transmission Fluid on page 6-22.
First Engine Oil Change After Every
160 000 km/100,000 Miles
•
Spark plug replacement and spark plug wires
inspection.An Emission Control Service.
First Engine Oil Change After Every
240 000 km/150,000 Miles
•
Engine cooling system drain, flush, and refill, cooling
system and cap pressure check, and cleaning of
outside of radiator and air conditioning condenser
(or every 5 years, whichever occurs first). See
Engine Coolant on page 6-23.An Emission Control
Service.
•Engine accessory drive belt inspection for fraying,
excessive cracks, or obvious damage and
replacement, if needed.An Emission Control
Service.
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Customer Assistance for Text
Telephone (TTY) Users
To assist owners who have hearing difficulties, Saturn
has installed special TDD (Telecommunication Devices
for the Deaf) equipment in its Saturn Customer
Assistance Center.
Any hearing or speech-impaired customer who has
access to a TDD or to a conventional Text Telephone
(TTY) can communicate with Saturn by dialing
1-800-TDD-6000. TTY users in Canada may dial
1-800-263-3830.
Customer Assistance Offices
Saturn encourages customers to call the toll-free
number for assistance. If a customer wishes to write to
Saturn, the letter should be addressed to:
Saturn Customer Assistance Center
P.O. Box 33173
Detroit, MI 48232-5173
1-800-553-6000
1-800-833-6000 (For Text Telephone devices (TTYs))
Roadside Assistance: 1-800-553-6000In Canada, write to:
Saturn Customer Communication Centre
General Motors of Canada Ltd.
CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
GMcanada.com
1-800-263-1999
1-800-263-3830 (For Text Telephone devices (TTYs))
Roadside Assistance: 1-800-268-6800
GM Mobility Reimbursement
Program
This program, available to qualified applicants, can
reimburse you up to $1,000 toward eligible aftermarket
driver or passenger adaptive equipment you may
require for your vehicle such as hand controls,
wheelchair/scooter lifts, etc.
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Services Provided
•Emergency Fuel Delivery:Delivery of enough fuel
for the vehicle to get to the nearest service station.
•Lock-Out Service:Service is provided to unlock the
vehicle if you are locked out. A remote unlock may
be available if you have OnStar
®. For security
reasons, the driver must present identification
before this service is given.
•Emergency Tow From a Public Road or
Highway:Tow to the nearest Saturn retailer for
warranty service, or if the vehicle was in a crash and
cannot be driven. Assistance is also given when
the vehicle is stuck in sand, mud, or snow.
•Flat Tire Change:Service is provided to change a
flat tire with the spare tire. The spare tire, if
equipped, must be in good condition and properly
inflated. It is the owner’s responsibility for the repair
or replacement of the tire if it is not covered by
the warranty.
•Battery Jump Start:Service is provided to jump
start a dead battery.
•Trip Interruption Benets and Assistance:If your
trip is interrupted due to a warranty failure, incidental
expenses may be reimbursed during the
5 years/100,000 miles (160 000 km) Powertrain
warranty period. Items considered are hotel, meals,
and rental car.
Services Not Included in Roadside
Assistance
•Impound towing caused by violation of any laws.
•Legal fines.
•Mounting, dismounting or changing of snow tires,
chains, or other traction devices.
•Towing or services for vehicles driven on a
non-public road or highway.
Services Specic to Canadian
Purchased Vehicles
•Fuel delivery:Reimbursement is approximately
$5 Canadian. Diesel fuel delivery may be
restricted. Propane and other fuels are not provided
through this service.
•Lock-Out Service:Vehicle registration is required.
•Trip Routing Service:Detailed maps of North
America are provided when requested either
with the most direct route or the most scenic route.
There is a limit of six requests per year. Additional
travel information is also available. Allow three
weeks for delivery.
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Repair Facility
We recommend that you choose a collision repair
facility that meets your needs before you ever need
collision repairs. Your dealer/retailer may have a
collision repair center with GM-trained technicians and
state of the art equipment, or be able to recommend
a collision repair center that has GM-trained technicians
and comparable equipment.
Insuring Your Vehicle
Protect your investment in your GM vehicle with
comprehensive and collision insurance coverage. There
are significant differences in the quality of coverage
afforded by various insurance policy terms. Many
insurance policies provide reduced protection to your
GM vehicle by limiting compensation for damage repairs
by using aftermarket collision parts. Some insurance
companies will not specify aftermarket collision
parts. When purchasing insurance, we recommend that
you assure your vehicle will be repaired with GM
original equipment collision parts. If such insurance
coverage is not available from your current insurance
carrier, consider switching to another insurance carrier.
If your vehicle is leased, the leasing company may
require you to have insurance that assures repairs with
Genuine GM Original Equipment Manufacturer (OEM)parts or Genuine Manufacturer replacement parts. Read
your lease carefully, as you may be charged at the
end of your lease for poor quality repairs.
If a Crash Occurs
Here is what to do if you are involved in a crash.
•Check to make sure that you are all right. If you are
uninjured, make sure that no one else in your
vehicle, or the other vehicle, is injured.
•If there has been an injury, call emergency services
for help. Do not leave the scene of a crash until all
matters have been taken care of. Move your
vehicle only if its position puts you in danger or you
are instructed to move it by a police officer.
•Give only the necessary and requested information
to police and other parties involved in the crash.
Do not discuss your personal condition, mental
frame of mind, or anything unrelated to the crash.
This will help guard against post-crash legal action.
•If you need roadside assistance, call GM Roadside
Assistance. SeeRoadside Assistance Program on
page 8-7for more information.
•If your vehicle cannot be driven, know where the
towing service will be taking it. Get a card from
the tow truck operator or write down the driver’s
name, the service’s name, and the phone number.
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•Remove any valuables from your vehicle before it is
towed away. Make sure this includes your insurance
information and registration if you keep these
items in your vehicle.
•Gather the important information you will need from
the other driver. Things like name, address, phone
number, driver’s license number, vehicle license
plate, vehicle make, model and model year, Vehicle
Identification Number (VIN), insurance company
and policy number, and a general description of the
damage to the other vehicle.
•If possible, call your insurance company from the
scene of the crash. They will walk you through
the information they will need. If they ask for
a police report, phone or go to the police
department headquarters the next day and you can
get a copy of the report for a nominal fee. In
some states/provinces with “no fault” insurance
laws, a report may not be necessary. This is
especially true if there are no injuries and both
vehicles are driveable.
•Choose a reputable collision repair facility for your
vehicle. Whether you select a dealer/retailer or a
private collision repair facility to fix the damage,
make sure you are comfortable with them.
Remember, you will have to feel comfortable with
their work for a long time.
•Once you have an estimate, read it carefully and
make sure you understand what work will be
performed on your vehicle. If you have a question,
ask for an explanation. Reputable shops welcome
this opportunity.
Managing the Vehicle Damage Repair
Process
In the event that your vehicle requires damage repairs,
GM recommends that you take an active role in its
repair. If you have a pre-determined repair facility of
choice, take your vehicle there, or have it towed there.
Specify to the facility that any required replacement
collision parts be original equipment parts, either new
Genuine GM parts or recycled original GM parts.
Remember, recycled parts will not be covered by your
GM vehicle warranty.
Insurance pays the bill for the repair, but you must live
with the repair. Depending on your policy limits, your
insurance company may initially value the repair using
aftermarket parts. Discuss this with your repair
professional, and insist on Genuine GM parts.
Remember if your vehicle is leased you may be
obligated to have the vehicle repaired with Genuine GM
parts, even if your insurance coverage does not pay
the full cost.
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Cleaning (cont.)
Washing Your Vehicle...................................6-77
Weatherstrips..............................................6-76
Windshield and Wiper Blades........................6-78
Cleaning the Mirror.........................................3-35
Clearing the System........................................4-80
Climate Control System
Outlet Adjustment........................................4-21
Climate Control Systems
Automatic...................................................4-16
Climate Controls.............................................1-16
Clock, Setting.................................................4-52
Cold Temperature Operation.............................6-17
Collision Damage Repair..................................8-11
Collision Parts................................................8-11
Compressor Kit, Tire Sealant............................6-66
Configurations for Use of Child Restraints..........2-41
Connecting a USB Storage Device or iPod
®.......4-65
Content Theft-Deterrent....................................3-17
Control of a Vehicle.......................................... 5-3
Convenience Net............................................3-37
Coolant
Engine.......................................................6-23
Engine Temperature Warning Light.................4-30
Cooling System..............................................6-22
Courtesy Transportation Program........................ 8-9
Coverage........................................................ 8-7
Cruise Control.................................................. 4-7
Light..........................................................4-34Cupholders....................................................3-36
Customer Assistance......................................... 8-6
Offices......................................................... 8-6
Text Telephone (TTY) Users........................... 8-6
Customer Information
Service Publications Ordering Information........8-15
Customer Satisfaction Procedure........................ 8-2
D
Damage Repair, Collision.................................8-11
Data Recorders, Event....................................8-17
Daytime Running Lamps (DRL).........................4-11
Defensive Driving............................................. 5-2
Delayed Headlamps........................................4-11
Delayed Locking.............................................3-10
Deleting Name Tags........................................4-74
Dinghy Towing................................................5-26
Disarming the System.....................................3-18
Disc, MP3......................................................4-62
Doing Your Own Service Work........................... 6-4
Dolly Towing..................................................5-28
Dome Lamps .................................................4-13
Door
Ajar Reminder.............................................. 3-9
Delayed Locking..........................................3-10
Locks.......................................................... 3-9
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Rear Safety Belt Comfort Guides......................2-26
Rear Seat......................................................1-10
Rear Seat Air Outlet........................................4-21
Rear Window Defogger....................................4-20
Rearview Mirrors.............................................3-35
Receiving a Call.............................................4-76
Reclining Seatbacks.......................................... 2-6
Recommended Fluids and Lubricants.................7-10
Recreational Vehicle Towing.............................5-25
Regenerative Braking......................................3-30
Reimbursement Program, GM Mobility................. 8-6
Remote Keyless Entry (RKE) System............3-3, 3-4
Remote Trunk Release....................................3-13
Remote Vehicle Start........................................ 3-7
Removal and Installation of the
Sealant Canister..........................................6-72
Repair Facility................................................8-12
Replacement Bulbs.........................................6-42
Replacement Parts
Maintenance...............................................7-11
Replacing Brake System Parts..........................6-33
Reporting Safety Defects
Canadian Government..................................8-14
Saturn.......................................................8-15
U.S. Government.........................................8-14
Restraint System Check
Checking the Restraint Systems....................2-73
Replacing Restraint System Parts After a
Crash.....................................................2-74Retained Accessory Power (RAP)......................3-22
Ride Control Systems....................................... 5-6
Electronic Stability (ESC)................................ 5-6
Roadside Assistance Program............................ 8-7
Rocking Your Vehicle to Get it Out....................5-20
Roof
Sunroof......................................................3-37
Running the Vehicle While Parked.....................3-34
S
Safety Belt Pretensioners.................................2-26
Safety Belt Reminder Light...............................4-24
Safety Belts...................................................2-73
Care of ......................................................6-76
Extender....................................................2-30
How to Wear Safety Belts Properly................2-16
Lap-Shoulder Belt........................................2-24
Reminders..................................................4-24
Safety Belts Are for Everyone.......................2-11
Use During Pregnancy.................................2-29
Safety Defects Reporting
Canadian Government..................................8-14
Saturn.......................................................8-15
U.S. Government.........................................8-14
Safety Warnings and Symbols.............................. iii
Scheduled Maintenance..................................... 7-3
Scheduling Appointments................................... 8-9
Sealant Kit, Tire..............................................6-66
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