service SMART FORTWO COUPE 2015 User Guide
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Page 19 of 222
partner which is qualified for smart elec-
tric drive.
Particular care should be taken involving
all areas which are in the vicinity of high
voltage parts, e.g. parts in the engine com-
partment. Orange-colored cables and their respective sockets carry high voltage and
must not be damaged.
Serious injury or death can result if you:
R remove the covers of components which
are labeled with a warning sticker.
R handle components of the high-voltage
vehicle electrical system.
R open the housing.
R disconnect plug connectors.
R come into contact with components or
orange-colored cables of the high-volt-
age vehicle electrical system following
an accident.
R come into contact with orange-colored
cables or their damaged plug connectors.
R come into contact with damaged compo-
nents of the high-voltage vehicle elec-
trical system.
Have the damaged orange-colored cables or their damaged plug connectors replaced
immediately at an authorized electric
drive smart center. The service partner
must have the required knowledge and tools
to carry out the necessary work. For safety
reasons, smart recommends using a smart
center which is qualified for smart elec-
tric drive. Particularly for safety-rele-
vant work and work on safety-relevant vehi- cle systems, servicing by an authorized
electric drive smart center is essential.
Do not remove the high-voltage battery of
the high-voltage vehicle electrical sys-
tem. Have the required work carried out by
an authorized electric drive smart center.
smart recommends that you use an author-
ized electric drive smart center. G
WARNING
The high‑voltage battery of the drive sys-
tem is located under the vehicle’s under-
body. When the pressure inside the
high‑voltage battery exceeds a certain
value, for example in case of a vehicle fire, inflammable gas will escape via a duct. Theinflammable gas escapes to an area under
the vehicle. This prevents the high‑voltage
battery from exploding.
Stay away from this area of the vehicle.
When you carry out common works like
replacing bulbs or checking coolant level,
make sure that
R the ignition is switched off
R the charging cable for the high-voltage
battery is disconnected. Automatic switch-off of the high-volt-
age system
The high-voltage system will be automati- cally switched off, in the event:
R of an accident in which the restraint
systems are triggered
R of a short circuit in the high-voltage
system is detected
R that an electric connection in the high-
voltage system has been disconnected
This helps to avoid that you get in contact
with high-voltage. High-voltage battery
G
WARNING
The high‑voltage battery of the drive sys-
tem is located under the vehicle’s under-
body. When the pressure inside the
high‑voltage battery exceeds a certain
value, for example in case of a vehicle fire, inflammable gas will escape via a duct. Theinflammable gas escapes to an area under >> Introduction.
17 Z
Page 20 of 222
the vehicle. This prevents the high‑voltage
battery from exploding.
Stay away from this area of the vehicle. High-voltage disconnect device
Your vehicle is equipped with a high-volt-
age disconnect device :to disable the
vehicle’s high-voltage system.
! The high-voltage system must only be
switched off at vehicle standstill by
specially trained service engineers.
Otherwise the high-voltage system may
be damaged. Proper use of the vehicle
Proper use of the vehicle requires that you
are familiar with the following informa-
tion and rules:
R the safety precautions in this manual
R the “Technical data” section in this man-
ual
R traffic rules and regulations
R motor vehicle laws and safety standards G
WARNING
Various warning labels are attached to your vehicle. These warning labels are intended
to make you and others aware of various
risks. You should not remove any of these
warning labels unless explicitly instruc-
ted to do so by information on the label
itself. Removal of any of these labels may cause you and others to be unaware of cer-
tain risks which may result in an accident
and/or personal injury. Problems with your vehicle
If you should experience a problem with
your vehicle, particularly one that you
believe may affect its safe operation, we
urge you to immediately contact an author-
ized electric drive smart center to have the problem diagnosed and corrected if
required. Do not drive the vehicle if you
believe it may not be safely operated. If the
matter is not handled to your satisfaction, please discuss the problem with the smart
center management, or if necessary contact
us at one of the following addresses:
In the USA:
Mercedes-Benz USA LLC
One Mercedes Drive
Montvale, NJ 07645
In Canada:
Customer Relations Department
98 Vanderhoof Avenue
Mercedes-Benz Canada, Inc.
Toronto, Ontario, M4G 4C9 Reporting safety defects
For the USA only: The following text is pub- lished as required of manufacturers under
Title 49, Code of U.S. Federal Regulations, Part 575 pursuant to the National Traffic
and Motor Vehicle Safety Act of 1966.
If you believe that your vehicle has a defect
which could cause a crash or could cause
injury or death, you should immediately
inform the National Highway Traffic Safety
Administration (NHTSA) in addition to
notifying Mercedes-Benz USA LLC.
If NHTSA receives similar complaints, it
may open an investigation, and if it finds 18
>> Introduction.
Page 21 of 222
that a safety defect exists in a group of
vehicles, it may order a recall and remedy
campaign. However, NHTSA cannot become
involved in individual problems between
you, your dealer, or Mercedes-Benz USA
LLC.
To contact NHTSA, you may call the Vehicle Safety Hotline toll-free at 1-888-327-4236
(TTY: 1-800-424-9153); go to
http://www.safercar.gov ; or write to:
Administrator, NHTSA Headquarters, 1200
New Jersey Avenue, SE, West Building,
Washington, DC 20590. You can also obtain
other information about motor vehicle
safety from http://www.safercar.gov. Vehicle data recording
Data recording
This vehicle is capable of recording diag-
nostic information relating to vehicle
operation, malfunctions, and user set-
tings. This may include information about
the performance or status of various sys-
tems, including but not limited to, engine, throttle, steering or brake systems, that isstored and can be read out with suitable
devices, particularly when the vehicle is
serviced. The data obtained is used to
properly diagnose and service your vehi-
cle or to further optimize and develop
vehicle functions. Event data recorders
This vehicle is equipped with an event data
recorder (EDR). The main purpose of an EDR is to record data that will assist in under- standing how a vehicle’s systems performed
in certain crash or near crash-like situa-
tions, such as during air bag deployment or when hitting a road obstacle. The EDR is
designed to record data related to vehicle
dynamics and safety systems for a short
period of time, typically 30 seconds or
less. The EDR in this vehicle is designed to
record such data as:
R how various systems in your vehicle are
operating
R whether or not the driver and passenger
seat belts are fastened
R how far (if at all) the driver is depress-
ing the accelerator and/or brake pedal
and
R how fast the vehicle is traveling
This data can help provide a better under-
standing of the circumstances in which
crashes and injuries occur. NOTE: EDR data
is recorded by your vehicle only if a non-
trivial crash situation occurs; no data is
recorded by the EDR under normal driving
conditions and no personal data (e.g.,
name, gender, age, and crash location) are
recorded. However, other parties, such as
law enforcement, can combine the EDR data with the type of personal identification
data routinely acquired during a crash
investigation.
To read data recorded by an EDR, special
equipment is required, and access to the
vehicle or the EDR is needed. In addition to
the vehicle manufacturer, other parties
that have the special equipment, such as
law enforcement, can read the information
by accessing the vehicle or the EDR.
EDR data may be used in civil and criminal
matters as a tool in accident reconstruc-
tion, accident claims, and vehicle safety.
Since the Crash Data Retrieval CDR tool
that is used to extract data from the EDR is commercially available, Mercedes-Benz
USA, LLC ("MBUSA") expressly disclaims
any and all liability arising from the
extraction of this information by unau-
thorized Mercedes-Benz personnel.
MBUSA will not share EDR data with others
without the consent of the vehicle owners
or, if the vehicle is leased, without the
consent of the lessee. Exceptions to this
representation include responses to sub-
poenas by law enforcement; by federal, >> Introduction.
19 Z
Page 22 of 222
state or local government; in connection
with or arising out of litigation involving MBUSA or its subsidiaries and affiliates;
or, as required by law.
Warning: The EDR is a component of the
Restraint System Module. Tampering with,
altering, modifying or removing the EDR
component may result in a malfunction of
the Restraint System Module and other sys- tems.
State laws or regulations regarding EDRs
that conflict with federal regulation are
pre-empted. This means that in the event of
such conflict, the federal regulation gov-
erns. As of February 2013, 13 states have
enacted laws relating to EDRs. QR code for the rescue card
The QR codes are secured in the charge
socket flap and on the opposite side on the
B-pillar. In the event of an accident, res-
cue services can use the QR code to quickly find the appropriate rescue card for your
vehicle. The current rescue card contains
the most important information about your
vehicle in a compact form, e.g. the routing of the electric cables.
You can find more information under
https://portal.aftersales.i.daimler.com/
public/content/asportal/en/
communication/informationen_fuer/
QRCode.html. Information on copyright
General information
Information on license for free and open-
source software used in your vehicle and
its electronic components is available on
the following website:
http://www.mercedes-benz.com/
opensource 20
>> Introduction.
Page 41 of 222
The thorax-pelvis side air bags are inte-
grated into the driver and passenger seat
backrests. :
Thorax-pelvis side air bags Occupant Classification System
The Occupant Classification System (OCS)
automatically turns the passenger front air bag on or off based on the classified occu-pant weight category determined by weight
sensor readings from the passenger seat.
i Based on the classified occupant
weight category determined by weight
sensor readings from the passenger seat,
the system does also deactivate
R head-thorax air bag (cabriolet)
R the window curtain air bag (coupé)
R the thorax-pelvis side air bag (coupé)
R the seat Emergency Tensioning Devi-
ces
R the seat belt force limiter.
Occupants must sit properly belted in a
position that is as upright as possible with their back against the seat backrest and
feet on the floor to be correctly classified.
If the occupant’s weight is transferred to
another object in the vehicle (e.g. by lean-
ing on armrests), the OCS may not be able to properly approximate the occupant’s
weight category.
i If the seat, including the trim cover and
cushion, needs to be serviced in any way, take the vehicle to an authorized elec- tric drive smart center. Only seat acces-
sories approved by smart may be used.
Both driver and the passenger should
always use the 40indicator
lamp as an indication of whether or not
the passenger is properly positioned
(Y page 41). G
WARNING
If the 40indicator lamp illu-
minates when an adult or someone larger
than a small individual is in the passenger seat, have the passenger re-position him-
self or herself in the seat until the
40indicator lamp goes out.
In the event of a collision, the air bag con- trol unit will not allow passenger front air
bag deployment when the OCS has classified
the passenger seat occupant as being up to
or less than the weight of a typical
12‑month‑old child in a standard child
restraint, or if the passenger seat is
sensed as being empty.
When the OCS senses that the passenger seat occupant is classified as being up to or
less than the weight of a typical
12‑month‑old child in a standard child
restraint, the 40indicator
lamp will illuminate when the ignition is
switched on and remain illuminated, indi-
cating that the passenger front air bag is
deactivated.
When the OCS senses that the passenger seat is classified as being empty, the
40indicator lamp will illu-
minate and remains illuminated.
When the OCS senses that the passenger seat occupant is classified as being heavier
than the weight of a typical 12‑month‑old
child seated in a standard child restraint
or as being a small individual (such as a
young teenager or a small adult), the
40indicator lamp will illu-
minate for approximately 4 seconds when
the ignition is switched on and then,
depending on occupant weight sensor read- Occupant safety
39>> Safety.
Z
Page 95 of 222
i
If the vehicle needs more time to charge
the high‑voltage battery than usual,
check the settings of the maximum per-
missible charge current. Messages menu
The Messages Messages menu stores messages that
you can call up.
i When no messages have been stored, the
Messages
Messages menu is not displayed. X
Press the control switch on the control
lever (Y page 83) up or down until the
Messages Messages menu appears in the multi-
function display.
The number of stored messages is :dis-
played
X Press the OK button on the control lever
briefly.
The first stored message appears.
X To scroll through messages: Press the OK
button on the control lever briefly.
For more information on display messages,
see (Y page 161).
Maintenance service interval display The maintenance service interval display
will notify you when the next maintenance
service is due and what type of maintenance
service is required.
Example:
R ° Main Service in XXX mi
Main Service in XXX mi
R ° Main Service in XX Days Main Service in XX Days
X To confirm: Press the OK button on the
control lever briefly.
The mesage is stored. When the due date for the maintenance ser-
vice has been has been passed, the number
of miles (kilometers) or days since are
preceeded by a minus sign.
! Failure to have the maintenance ser-
vice performed at the designated times/
mileage, may result in vehicle damage
that is not covered by the smart Limited
Warranty. Settings menu
In the Settings Settings menu, you can select indi-
vidual settings for your vehicle.
The following functions are available:
R Setting the language
R Setting the temperature unit
R Setting the distance and speed unit
X Press the control switch on the control
lever (Y page 83) up or down until the
Settings
Settings menu appears in the multi-
function display.
X Press the OK button on the control lever
briefly.
Setting the language The following languages are available:
R German
R US English
R UK English
R French
R Italian
R Spanish X
Press the control switch on the control
lever (Y page 83) up or down until the Control system
93>> Controls. Z
Page 114 of 222
High-voltage battery
Introduction
The components of the drive system are
indicated by yellow warning labels to make you aware of high voltage.
High-voltage cables are orange-colored. G
WARNING
The drive system is subject to high vol-
tages.
You may be seriously or even fatally injured if you:
R tamper with components or high-voltage
cables in the drive system
R touch components or high-voltage cables
in the drive system on a vehicle which has
been involved in an accident
R touch damaged drive system components
Do not remove any drive system component
covers which are marked with a warning
sticker. Do not tamper with components or
orange high-voltage drive system cables. G
WARNING
The high‑voltage battery of the drive sys-
tem is located under the vehicle’s under-
body. When the pressure inside the
high‑voltage battery exceeds a certain
value, for example in case of a vehicle fire, inflammable gas will escape via a duct. Theinflammable gas escapes to an area under
the vehicle. This prevents the high‑voltage
battery from exploding.
Stay away from this area of the vehicle. The drive system is powered by a high-
voltage battery. The high-voltage battery
stores and releases the energy required for operation of the electric motor.
The electric motor uses the energy that is
stored in the high-voltage battery when
driving off and when accelerating.
When rolling, kinetic energy is converted
into electrical energy by energy recovery
and stored in the high-voltage battery.
The range of the vehicle is reduced when
consumers are switched on, e.g. climate
control.
The high-voltage battery can be charged in
a voltage range from 100 V to 240 V.
The high-voltage battery can be charged
R through energy recovery while the vehi-
cle is rolling or when braking
R Level 1 charging - 110 V / 120 V -
A travel cord will be supplied with the
vehicle. This charging cable can be
plugged into commonly available
110 V / 120 V, 15 A power sources. This
charging method will take longer to
charge your vehicle than a dedicated
level 2 charging source. Therefore it is
not recommended as the primary method
of charging.
R Level 2 charging - 220 V / 240 V -
For the fastest possible charging time, a
dedicated 220 V / 240 V, 20 A circuit is
required. Local electrical code can vary
from town to town. Therefore, it is highly recommended that this service is pro-
fessionally installed. This service
should be installed in a dry area with
easy access to the passenger side of the
vehicle. You will need to obtain a vehicle
charge connector that can be wired
directly to or plugged into the dedicated
220 V / 240 V service. Charge connectors
will be available for purchase through
your authorized electric drive smart
center.
R Level 2 charging - Charging station 112
High-voltage battery>> Operation.
Page 116 of 222
ture range from
Ò4‡(Ò20 ¥) to 104 ‡
(40 ¥) .
When the vehicle is exposed to tempera-
tures below Ò13‡(Ò25 ¥) for longer than
seven days, irreversible damage by frost
can occur.
Terms of use Observe the following notes:
R exclusions of the high-voltage battery
terms of use in the battery rental con-
tract
R exclusions and limitations in the war-
ranty and guarantee documents, as well as
in the Service Booklet
R maintenance notes for the high-voltage
battery in the Service Booklet
Overvoltage protection !
Overvoltage in the on-board powersup-
ply system can damage the vehicle.
The vehicle is therefore equipped with a
protective device against overvoltage in the power supply system. This protective
device can be activated in severe thun-
derstorms, for example, and lead to
security systems being triggered. This
function is used to protect the vehicle.
Once the security system has been reac-
tivated, the charging process continues
automatically.
Reactivate the security system after it has been triggered. Otherwise the charging
process will not continue. The high-volt-
age battery is not being charged, which may result in the vehicle not being ready to
start.
If you have secured other devices using the same security system, they will also be
deactivated after this is triggered. Make
sure that these devices do function after
reactivating the security system. Charging cable and ‑connecter warming Observe the safety notes on (Y
page 112).
Charging cable and ‑connecter can become warmed during charging process when con-
nected to a power source.
This warming is caused by
R high charge currents
R charging time
R transfer resistances at the plug contacts
R resistances of the charging cable
If the infrastructure of the power supply
system and charging cable are in good
order, the charging cable and ‑connecter
will only warm up within admissible
threshold.
Damaged charging cable plug or its con-
tacts may lead to warming above admissi-
ble threshold. In case of this, have the
cable, respectively power socket,
exchanged or disposed by a qualified elec-
trician. Charging at an AC power socket or a
private wallbox
Charging at an AC power socket G
WARNING
If you apply improperly installed power
sockets or adapters, extension cables or
similar to connect the charging cable to
power sockets, this may cause fire or lead
to electric shock. Risk of life!
In order to avoid the risk, please observe
the following:
R Connect the charging cable only to power
sockets which are
- properly installed
- approved by a qualified electrician
R For safety reasons only use charging
cables which have been supplied and
approved for the vehicle.
R Do not use a damaged charging cable. 114
High-voltage battery>> Operation.
Page 123 of 222
of charge service life you can continue to
use the "Vehicle Homepage" with costs.
Further information can be obtained at any
authorized electric drive smart center.
The "Vehicle Homepage" is available in the following languages:
R German
R English
R French
R Italian
R Spanish
R Portuguese
R Dutch
i Further information concerning sup-
ported end devices and available lan-
guages can be found under the following
address: http://vh.smart.com/info.
In order to call up the "Vehicle Homepage", the vehicle must be connected to the Inter-
net.
This is enabled:
R via a mobile service module (if your
vehicle is equipped with it)
(Y page 122)
R via powerline (Y page 122)
Further information can be found here
(Y page 114).
Personal area setup You must first set up your personal access
under http://vh.smart.com in order to
access the "Vehicle Homepage". For this,
you need a valid Email address.
Following registration, you then have
access to your personal area on the "Vehi-
cle Homepage". The vehicle must be regis-
tered in the personal area for you to access the settings of your vehicle. Call up the
corresponding input field within the
"Vehicle Homepage". Enter the vehicle
identification number (VIN) and the vehi-
cle verification code (VVC). This informa- tion can be obtained at your authorized electric drive smart center when you
receive the vehicle.
Notes on data protection Please note that the "Vehicle Homepage"
allows access to your personal data. For
this reason, keep your vehicle verification
code (VVC) and your user data in a secure
place and safe from unauthorized persons.
Each person who has access to the above
information can use the functions on the
"Vehicle Homepage". For this reason, make
sure than no unauthorized persons have
access to your personal area.
After selling the vehicle, you are required to delete the vehicle from your personal
area on the "Vehicle Homepage". You must
also destroy the vehicle verification code
(VVC) documents.
If you have bought a pre-owned vehicle, it
may be possible that the previous owner
still has access to the "Vehicle Homepage". For this reason, have a new vehicle veri-
fication code (VVC) reissued to you at an
authorized electric drive smart center
after purchase. With this new code you can
set up the access to your vehicle as descri- bed in the "Personal area setup" section.
Here you can also deactivate the previous
owner's access, should it still be active.
Calling up the functions of the "Vehicle
Homepage" If the vehicle is registered in your per-
sonal area of the "Vehicle Homepage", you
can, for example, access the following
functions:
R call up the current charge level
R program the departure time
R activate the "Air conditioning before
start" function
When the vehicle is being charged, you can call up the estimated charging time and the
attainable range. Both results are estima- High-voltage battery
121>> Operation. Z
Page 124 of 222
ted values because, for example, they are
influenced by the following factors:
R outside temperature
R active electrical consumers, e.g. air
conditioning, lights
R personal driving style
R traffic conditions
Plan for a sufficient reserve accordingly.
Connecting the vehicle to the Internet Via mobile service module
i This function is only available if the
vehicle is equipped with a mobile ser-
vice module.
You can use the “Vehicle Homepage” when
the vehicle has connected to the Internet
via the mobile service module. The mobile
service module uses GSM (Global System for Mobile Communications) and transfers the
required data via radio transmission. The
vehicle automatically detects if a connec- tion to the Internet via the mobile service module is available or not. No pre-settings
need to be done.
In order to use data transfer via the mobile
service module you do not need a SIM card
and no contract.
i There may be service limitations if the
vehicle is located for example in a
underground garage. Service limita-
tions may also appear in areas with poor
mobile service coverage. In theses cases
you can launch the Internet connection
via powerline (Y page 122).
Via powerline
You can also access the “Vehicle Homepage”
if you do not have GSM reception. This is
possible for example via your DSL router.
This connection is built by the plugged in charging cable with the aid of the power-
line technology.
The vehicle supports powerline communi-
cation according to the "HomePlug AV" standard. Data is transmitted via phase L1
and the neutral conductor of the power line.
In order for the vehicle to access the Inter-net, you require a commercially available
adapter of the "HomePlug AV" standard.
This adapter must also have an encryption
button so that it can be configured to com-
municate with the vehicle. Connect the
adapter to the power supply as well as your Internet connection. If the adapter is con-
nected to different phase than L1, a phase
coupler must be additionally installed.
Only in this way can stable communication
be guaranteed. For questions, consult a
qualified electrician.
i If you already have a powerline network
installed, the vehicle can be integrated
into it.
To establish a connection between the
vehicle and a powerline adapter, carry out
the following:
X Connect the vehicle to a power socket or a
wallbox.
The right #indicator lamp on the
vehicle socket must flash green.
X Insert the powerline adapter into a
neighboring power socket. Observe that
the vehicle and the adapter are connec-
ted via phase L1.
X Switch on the ignition.
X Call up the Charge current
Charge current menu on the
control system (Y page 92).
Carry out the following steps within
30 seconds: X If the value of the charge current is not
set to 8 A:set the value to 8 A and confirm.
X Set the value of the charge current to 12 A
and confirm.
X Set the value of the charge current to 8 A
and confirm. 122
High-voltage battery>> Operation.