TOYOTA C-HR 2019 Warranties & Maintenance Guides (in English)

20Your Warranties in Detail
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REPLACEMENT PARTS
To ensure optimum performance and
maintain the quality built into your
vehicle’s emission control systems,
Toyota recommends the use of Genuine
Toyota Parts when servicing or repairing
the systems.
Warranty coverage is not dependent
upon the use of any particular brand
of replacement parts and you may elect
to use non-Genuine Toyota Parts for
maintenance and repairs. However,
use of replacement parts that are not
equivalent in quality to Genuine Toyota
Parts may impair the effectiveness of
the emission control systems.
If you use replacement parts that have
maintenance or replacement schedules
different from those of Genuine Toyota
Parts, you must follow the maintenance
and replacement schedules for the parts
you are using. In addition, you should
ensure that such parts are warranted by
their manufacturers to be equivalent to
Genuine Toyota Parts.

IF YOUR VEHICLE FAILS
AN EMISSIONS TEST
If your vehicle fails an EPA-approved
emissions test, you may make a claim
under the Emission Performance Warranty.
To do so, take your vehicle to an authorized
Toyota dealership and present a copy
of the emissions test report. Also, take
your maintenance records in case they
are needed.
If your claim qualifies for coverage, the
dealership will repair your vehicle within
30 days (unless a shorter period is
required by law). If your claim is denied,
Toyota will notify you in writing of the
reason within the same period. If we fail
to do so, we will repair your vehicle free
of charge. The only exceptions allowed are
when you request or agree to a delay, or
when a delay is caused by factors beyond
the control of Toyota or the dealership.
For information on how to obtain service
under the Emission Defect Warranty, see
page 32, “Obtaining Warranty Service.”
FEDERAL EMISSION CONTROL WARRANTY

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IF YOU HAVE QUESTIONS
If you have questions or concerns about
your federal emission warranty coverage,
please refer to “If You Need Assistance”
on page 5. In the case of the Emission
Performance Warranty, you may also
request information from or report
complaints to:
U.S. Environmental Protection Agency
Vehicle Programs & Compliance Division
(6405J)
Attn: Warranty Complaints
401 M Street SW
Washington, D.C. 20460


Vehicles equipped with a California
Certified Emission Control System
that are registered and operated in
California or any state that adopts
California emission warranty provisions
are also covered by the California
Emission Control Warranty (see page 23).
Currently, Connecticut, Delaware,
Maine, Maryland, Massachusetts,
New Jersey, New York, Oregon,
Pennsylvania, Rhode Island, Vermont
and Washington are the other states to
which the California Emission Control
Warranty applies.
FEDERAL EMISSION CONTROL WARRANTY

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DEALER CERTIFICATE
We (the dealership) want you to know
that at the time your new Toyota vehicle
is being delivered:
1) On the basis of written notification
furnished by Toyota, we have
knowledge that the vehicle is covered
by an EPA Certificate of Conformity.
2) We have visually inspected those
emission control devices or portions
thereof that are visible without
removing or adjusting any components
or systems, emissions-related or
otherwise. On the basis of this
inspection, there are no apparent
deficiencies in the installation of
emission control devices by Toyota.
(For purposes of this certificate,
“emission control devices” is limited
to devices installed on a vehicle for the
sole or primary purpose of controlling
emissions and which were not in
general use before 1968.)
3) We have performed all emission
control system preparations required
by Toyota prior to the sale of the
vehicle as set forth in Toyota’s current
pre-delivery service manual.
4) Except as may be provided in
Paragraph 5, if this vehicle fails
an EPA-approved emissions test
within three months or 4,000 miles
(whichever comes first) of delivery
to the ultimate purchaser, and the
vehicle has been maintained and
used in accordance with the written
instructions for proper maintenance


and use, Toyota will remedy the nonconformity
free of charge under the terms of the Emission
Performance Warranty.
5) If the vehicle was used as a company
car or demonstrator, check the box and
complete the following:
❑ The vehicle with which this
statement is delivered was placed
into service as a company car or
demonstrator prior to delivery. The
Emission Performance Warranty
period commenced on the date the
vehicle was first placed into service,
which was:
Month Day Year
NOTE: The dealership makes no
representation or warranty that the
emission control system or any part
thereof is without defect or that the
system will perform properly. The
Emission Performance Warranty referred
to in Paragraph 4 and furnished with the
vehicle is solely that of the manufacturer.
This statement is required by section
207 of the Clean Air Act (42 U.S.C. 7541)
and the EPA regulations issued thereunder.
Dealership Name
FEDERAL EMISSION CONTROL WARRANTY

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Vehicles equipped with a California
Certified Emission Control System
that are registered and operated in
California or any state that adopts
California emission warranty provisions
are covered by this warranty. Currently,
Connecticut, Delaware, Maine,
Maryland, Massachusetts, New Jersey,
New York, Oregon, Pennsylvania, Rhode
Island, Vermont and Washington are the
other states to which this warranty
applies. Vehicles covered by this
warranty are also covered by the
Federal Emission Control Warranty
(see page 17).

YOUR WARRANTY RIGHTS
AND OBLIGATIONS
The California Air Resources Board (CARB)
and Toyota are pleased to explain the
emission control system warranty for your
2019 vehicle. In California, new motor
vehicles must be designed, built and
equipped to meet the state’s stringent
anti-smog standards. CARB regulations
require that Toyota must warrant the
emission control system on your vehicle
for the time periods indicated on the next
page, provided there has been no abuse,
neglect or improper maintenance of
your vehicle.
Your emission control system may include
parts such as the fuel injection system,
ignition system, catalytic converter and
engine computer. Also included may be
hoses, belts, connectors and other
emissions-related assemblies.
Where a warrantable condition exists,
Toyota will repair your vehicle at no cost
to you, including diagnosis, parts and labor.
CALIFORNIA EMISSION CONTROL WARRANTY

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MANUFACTURER’S
WARR ANT Y COVER AGE
1) For three years or 50,000 miles,
whichever occurs first:
–
If your vehicle fails a smog-check test,
all necessary repairs and adjustments
will be made by Toyota to ensure
that your vehicle passes the test.
This is your Emission Control System
PERFORMANCE WARRANTY.
– If an emissions-related part listed on
pages 18–19 is defective, the part will
be repaired or replaced by Toyota.
This is your SHORT-TERM Emission
Control System DEFECT WARR ANT Y.
Specific components may have
longer coverage under the terms of
the Powertrain Warranty.
2) For seven years or 70,000 miles,
whichever occurs first:
–
If an emissions-related part listed on
page 25 is defective, the part will be
repaired or replaced by Toyota. This
is your LONG-TERM Emission
Control System DEFECT WARR ANT Y.

OWNER’S WARRANTY
RESPONSIBILITIES
You are responsible for performance of
the required maintenance indicated in the
Owner’s Manual and this booklet. Toyota
recommends that you retain all receipts
covering maintenance on your vehicle, but
Toyota cannot deny warranty coverage
solely for the lack of receipts or your
failure to ensure the performance of all
scheduled maintenance.
You are responsible for presenting your
vehicle to a Toyota dealership as soon as
a problem exists. The warranty repairs
should be completed in a reasonable
amount of time, not to exceed 30 days.
You should also be aware that Toyota
may deny you warranty coverage if your
vehicle or a part has failed due to abuse,
neglect, improper maintenance or
unapproved modifications.
If you have any questions regarding your
warranty rights and responsibilities, you
should contact the Toyota Customer
Experience Center at (800) 331-4331 or
the California Air Resources Board, Mobile
Source Control Division, at 9480 Telstar
Avenue, Suite 4, El Monte, CA 91731,
(800) 242-4450.
CALIFORNIA EMISSION CONTROL WARRANTY

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WHAT IS NOT COVERED
These warranty obligations do not apply
to failures or noncompliance caused by:
• The use of replacement parts not
certified in accordance with aftermarket
parts certification regulations.
• The use of replacement parts not
equivalent in quality or design to
original equipment parts.
Provisions under the “What Is Not Covered”
section of the New Vehicle Limited Warranty
also apply to this warranty.
PARTS LIST:
LONG-TERM EMISSION
DEFECT WARRANTY
The parts listed here are covered for seven
years or 70,000 miles from the vehicle’s
in-service date, whichever occurs first.
Air/Fuel Metering System
• CV valve lift controller
• Engine control computer (engine
control module)
• Throttle body
Air Induction System
• Intake manifold
Catalyst System
• Exhaust front pipe (including
catalytic converter)
Evaporative Control System
• Charcoal canister
• Fuel tank
Other Parts Used in
Systems Listed
• Transmission solenoid in CVT transaxle
CALIFORNIA EMISSION CONTROL WARRANTY

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MAINTENANCE
You are responsible for performance of
the required maintenance indicated in the
Owner’s Manual and this booklet. Toyota
will not deny a warranty claim solely
because you do not have records to show
that you maintained your vehicle. However,
any failure or noncompliance caused
by lack of maintenance is not covered by
this warranty.
When maintenance and repairs are
paid for by you, these services may be
performed by you or by any automotive
service provider you choose. Toyota
will not deny a warranty claim solely
because you used a service provider
other than a Toyota dealership for
maintenance and repairs. However,
any failure or noncompliance caused by
improper maintenance or repairs is not
covered by this warranty.


REPLACEMENT PARTS
To ensure optimum performance and
maintain the quality built into your
vehicle’s emission control systems,
Toyota recommends the use of
Genuine Toyota Parts when servicing
or repairing the systems.
Warranty coverage is not dependent
upon the use of any particular brand
of replacement parts and you may elect
to use non-Genuine Toyota Parts for
maintenance and repairs. However,
use of replacement parts that are not
equivalent in quality to Genuine Toyota
Parts may impair the effectiveness of
the emission control systems.
If you use replacement parts that have
maintenance or replacement schedules
different from those of Genuine Toyota
Parts, you must follow the maintenance
and replacement schedules for the parts
you are using. In addition, you should
ensure that such parts are warranted by
their manufacturers to be equivalent to
Genuine Toyota Parts.
CALIFORNIA EMISSION CONTROL WARRANTY

27Your Warranties in Detail
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IF YOUR VEHICLE FAILS
A SMOG-CHECK TEST
If your vehicle fails a smog-check test,
you may make a claim under the Emission
Performance Warranty. To do so, take your
vehicle to an authorized Toyota dealership
and present a copy of the smog-check test
report. Also, take your maintenance
records in case they are needed.
If your claim qualifies for coverage, the
dealership will repair your vehicle within
30 days (unless a shorter period is
required by law). If your claim is denied,
Toyota will notify you in writing of the
reason within the same period. If we fail
to do so, we will repair your vehicle free
of charge. The only exceptions allowed are
when you request or agree to a delay, or
when a delay is caused by factors beyond
the control of Toyota or the dealership.
For information on how to obtain service
under the Emission Defect Warranty, see
page 32, “Obtaining Warranty Service.”


REPAIR DELAYS
If a Toyota dealership is unable to
complete repairs on your vehicle within
30 days, you may have the repairs made
under Toyota’s provisions for emergency
warranty repairs. See page 32 for details.
CALIFORNIA EMISSION CONTROL WARRANTY

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IF YOU HAVE QUESTIONS
If you have questions or concerns
about your vehicle’s California emission
warranty coverage, please follow the steps
described under “If You Need Assistance”
on page 5. You may also request information
from or report complaints to:
California Air Resources Board
Mobile Source Control Division
9480 Telstar Avenue
Suite 4
El Monte, CA 91731
(800) 242-4450
CALIFORNIA EMISSION CONTROL WARRANTY

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TIRE LIMITED WARRANTY

OBTAINING
WARRANTY SERVICE
The tires that come as original equipment
on your vehicle are warranted by their
manufacturer and not Toyota. A separate
warranty statement for the tires is in your
glove box.
To obtain service for a tire defect, take
the tire to an authorized dealer of the tire
manufacturer. (Refer to your local phone
directory for dealer locations.) Your
Toyota dealer may also be able to assist
you in obtaining warranty service from
the manufacturer.
For additional warranty information
or service assistance, contact the tire
manufacturer directly.

ORIGINAL EQUIPMENT
TIRE MANUFACTURERS
American Kenda Rubber
7095 Americana Parkway
Reynoldsburg, OH 43068
(866) 536-3287
Bridgestone/Firestone
535 Marriott Drive
Nashville, TN 37214
Bridgestone: (800) 847-3272
Firestone: (800) 356-4644
Continental Tire of North America
1800 Continental Blvd.
Charlotte, NC 28273
(800) 847-3349
Dunlop Tires
1144 East Market Street
Akron, OH 44316
(800) 321-2136
Goodyear Tire and Rubber Co.
1144 East Market Street
Akron, OH 44316
(800) 321-2136
Hankook Tire America Corporation
14 5 0 Valley R oad
Wayne, NJ 07470
(800) 426-5665
Michelin North America
One Park Way South
P. O . B o x 1 9 0 0 1
Greenville, SC 29602
(800) 847-3435
Toyo Tire (U.S.A.) Corporation
6261 Katella Ave., Suite 2B
Cypress, CA 90630
(800) 442-8696
Yokohama Tir e Corporat ion
1 MacArthur Place, Suite 800
Santa Ana, CA 92707
(800) 722-9888