bluetooth TOYOTA C-HR 2020 Accessories, Audio & Navigation (in English)
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Page 80 of 170

823-3. Media operation
4Follow the steps in “Register-
ing a Bluetooth
® phone for 
the first time” from step  5. 
( P. 2 7 )
Selecting a registered device
1 Display the Bluetooth
® audio 
control screen. ( P. 7 9 )
2 Select “Connect”.
3 Select the desired device to 
be connected.
4 Check that a confirmation 
screen is displayed when the 
connection is complete.
 If an error message is dis-
played, follow the guidance 
on the screen to try again. 
Page 91 of 170

933-6. Tips for operating the audio/visual system
3
Audio/visual system
WMA files are Ver. 7, 8 and 9.
 Trademark Acknowledge-
ment Windows Media is either 
a registered trademark or 
trademark of Microsoft Corpo-
ration in the United States 
and/or other countries. This 
product includes technology 
owned by Microsoft Corpora-
tion and cannot be used or 
distributed without a license 
from Microsoft Licensing, Inc.
■AAC
 AAC is short for Advanced 
Audio Coding and refers to an 
audio compression technol-
ogy standard used with 
MPEG2 and MPEG4.
■USB
■iPod
■Bluetooth® audio
●If the malfunction is not rectified, 
take your vehicle to your Toyota 
dealer.
Error messages
MessageExplanation
“USB Error”
This indicates a 
problem in the 
USB memory or 
its connection.
“No music files 
found.”
This indicates 
that no 
MP3/WMA/AAC 
files are included 
in the USB mem-
ory.
“No video files 
found.”
This indicates 
that no video 
files are included 
in the USB mem-
ory.
MessageExplanation
“iPod Error”
This indicates a 
problem in the 
iPod or its con-
nection.
“No music files 
found.”
This indicates 
that there is no 
music data in the 
iPod.
“Please check 
the iPod firm-
ware version.”
This indicates 
that the firm-
ware version is 
not compatible. 
Perform the iPod 
firmware 
updates and try 
again.
“Unable to 
authorize the 
iPod.”
This indicates 
that it failed to 
authorize the 
iPod.
Please check 
your iPod.
MessageExplanation
“Music tracks not 
supported. 
Please check 
your portable 
player.”This indicates a 
problem in the 
Bluetooth
® 
device. 
Page 111 of 170

113
6
6
Phone
Phone
6-1. Phone operation (Hands-free system for cellular 
phones)
Quick reference........... 114
Some basics ............... 115
Placing a call using the  Bluetooth
® hands-free sys-
tem ............................ 119
Receiving a ca ll using the 
Bluetooth
® hands-free sys-
tem ............................ 122
Talking on the Bluetooth
® 
hands-free system..... 123
Bluetooth
® phone message 
function...................... 125
6-2. Setup Phone settings ............ 130
6-3. What to do if... Troubleshooting .......... 140 
Page 112 of 170

1146-1. Phone operation (Hands-free system for cellular phones)
6-1.Phone operation (Hands-free system for cellular phones)
The phone screen can be 
reached by the following meth-
ods:
From the “PHONE” button
1 Press the “PHONE” button.
From the “MENU” button
1 Press the “MENU” button, 
then select “Phone”.
The following functions can be 
used on phone operation:
 Registering/connecting a 
Bluetooth
® device ( P.27)
 Placing a call using the Blue-
tooth
® hands-free system 
( P. 1 1 9 )
 Receiving a call using the 
Bluetooth
® hands-free system 
( P.122)
 Talking on the Bluetooth
® 
hands-free system ( P.123)The following function can be 
used on message function:
Using the Bluetooth
® phone 
message function ( P.125)
The following functions can be 
made in the system:
 Phone settings ( P.130)
 Bluetooth
® settings ( P. 3 1 )
Quick reference
Phone screen operation
Bluetooth® hands-free 
system operation
Message function
Setting up a phone 
Page 113 of 170

1156-1. Phone operation (Hands-free system for cellular phones)
6
Phone
●This system is not guaranteed to 
operate with all Bluetooth® 
devices.
●If your cellular phone does not 
support Bluetooth®, this system 
cannot function.
●In the following  conditions, the 
system may not function:
• The cellular phone is turned off.
• The current position is outside the  communication area.
• The cellular phone is not con- nected.
• The cellular phone has a low bat-
tery.
●Depending on the type of Blue-
tooth® phone, some function is 
not available.
●When using the hands-free sys-
tem or Bluetooth® audio and Wi-
Fi® hotspot functions at the same 
time, the following problems may 
occur:
• The Bluetooth
® connection may 
be cut.
• Noise may be heard on the Blue-
tooth
® audio playback.
• A noise may be heard during 
phone calls.
●Bluetooth® uses the 2.4 GHz fre-
quency band. If both a Wi-Fi® con-
nection and Bluetooth® 
connection are being used simul-
taneously, each connection may 
be affected.
●If a Bluetooth® device is attempt-
ing to connect to the vehicle while 
another device is  connected as a 
Bluetooth
® audio device or con-
nected using the hands-free sys-
tem or Wi-Fi
® hotspot function, the 
communication speed may 
decrease or malfunctions may 
occur, such as image distortion or 
audio skipping. If a Bluetooth
® 
device is connected to the system, 
the interference it may cause will 
be reduced. When carrying a 
device with its Bluetooth
® connec-
tion enabled, make sure to regis-
ter it to the system and connect it 
or disable its Bluetooth
® function.
●When a device is connected via 
Bluetooth®, the Bluetooth® icon 
on the status bar will be displayed 
in blue. ( P. 1 2 )
Some basics
The hands-free system 
enables calls to be made 
and received without having 
to take your hands off the 
steering wheel.
This system supports Blue-
tooth
®. Bluetooth® is a wire-
less data system that 
enables cellular phones to 
be used without being con-
nected by a cable or placed 
in a cradle.
The operating procedure of 
the phone is explained here.
When an Apple CarPlay 
connection is established, 
phone functions will be per-
formed by Apple CarPlay 
instead of the hands-free 
system.
WA R N I N G
●While driving, do not operate a 
cellular phone. 
Page 114 of 170

1166-1. Phone operation (Hands-free system for cellular phones)
To use the hands-free system 
for cellular phones, it is neces-
sary to register a cellular phone 
with the system. (P.27)
■Connecting a Bluetooth® 
device
Registering an additional 
device
1 Display the phone top 
screen. ( P.114)
2 Select “Select Device”.
3 Select “Add Device”.
 When another Bluetooth
® 
device is connected, a confir-
mation screen will be dis-
played. To disconnect the 
Bluetooth
® device, select 
“Yes”.
4 Follow the steps in “Register-
ing a Bluetooth
® phone for 
the first time” from step 5. 
( P.27)
Selecting a registered device
1 Display the phone top 
screen. ( P.114)
2 Select “Select Device”.
3 Select the desired device to 
be connected.
4 Check that a confirmation 
screen is displayed when the 
connection is complete.
 If an error message is dis-
played, follow the guidance 
on the screen to try again.
■Bluetooth® phone condition 
display
The condition of the Bluetooth
® 
phone appears on the upper 
right side of the screen. ( P.12)
WA R N I N G
●Your audio unit is fitted with 
Bluetooth® antennas. People 
with implantable cardiac pace-
makers, cardiac resynchroniza-
tion therapy-pacemakers or 
implantable cardioverter defibril-
lators should maintain a reason-
able distance between 
themselves and the Bluetooth
® 
antennas. The radio waves may 
affect the operation of such 
devices.
●Before using Bluetooth® 
devices, users of any electrical 
medical device other than 
implantable cardiac pacemak-
ers, cardiac resynchronization 
therapy-pacemakers or implant-
able cardioverter  defibrillators 
should consult the manufacturer 
of the device for information 
about its operation under the 
influence of radio waves. Radio 
waves could have unexpected 
effects on the operation of such 
medical devices.
NOTICE
●Do not leave your cellular phone 
in the vehicle. The temperature 
inside may rise to a level that 
could damage the phone.
Registering/Connecting a 
Bluetooth® phone 
Page 117 of 170

1196-1. Phone operation (Hands-free system for cellular phones)
6
Phone1Display the phone top 
screen. ( P.114)
2 Select the desired method to 
call from.
■Calling methods from 
phone screen
 By call history ( P. 1 1 9 )
 By favorites ( P.120)
 By contacts ( P.120)
 By keypad ( P.121)
 By message ( P.128)
■Also the following lists are 
available from each func-
tion’s screen
 By voice command system 
( P.97)
 By home screen ( P.122)
Up to 30 of the latest call history 
items (missed, incoming and 
outgoing) can be selected.
1 Display the phone top 
screen. ( P.114)
2 Select “History” and select 
the desired contact.
 If the contact which is not reg-
istered on the contact list is 
selected, the name is dis-
played as “Unknown Con-
tact”. In this case, select the 
number to make a call prop-
erly.
3 Check that the dialing screen 
is displayed.
●The icons of call type are dis-
played.
: Missed call
: Incoming call
: Outgoing call
●When making a call to the same 
number continuously, only the 
most recent call is listed in call his-
tory.
●When a phone number registered 
in the contact list is received, the 
name is displayed.
Placing a call using 
the Bluetooth® hands-
free system
After a Bluetooth® phone 
has been registered, a call 
can be made using the 
hands-free system. There 
are several methods by 
which a call can be made, 
as described below.
Calling methods on the 
Bluetooth® phone
By call history 
Page 118 of 170

1206-1. Phone operation (Hands-free system for cellular phones)
●Number-withheld calls are also 
memorized in the system.
●International phone calls may not 
be made depending on the type of 
Bluetooth
® phone you have.
●The list should group together 
consecutive entries with the same 
phone number and same call 
type. For example, two calls from 
John’s mobile would be displayed 
as follows: John (2)
Calls can be made using regis-
tered contacts which can be 
selected from a contact list. 
( P.120)
1 Display the phone top 
screen. ( P.114)
2 Select “Favorites” and select 
the desired contact.
3 Select the desired number.
4 Check that the dialing screen 
is displayed.
Calls can be made by using 
contact data which is transferred 
from a registered cellular phone. 
( P.132)
Up to 5000 contacts (maximum 
of 4 phone numbers, e-mail 
addresses and addresses per 
contact) can be registered in the 
contact list.
1 Display the phone top 
screen. ( P.114)
2 Select “Contacts” and select 
the desired contact. 3
Select the desired number.
“Add Favorite”/“Remove Favorite”: 
Select to register/remove the con-
tact in the favo rites list. (P.137)
“E-mail Addresses”: Select to dis-
play all registered e-mail addresses 
for the contact.
“Addresses”: Select to display all 
registered addresses for the con-
tact.
4 Check that the dialing screen 
is displayed.
■For PBAP compatible Blue-
tooth
® phones when “Auto-
matic Transfer” is set to on 
( P.132)
 Contacts are transferred auto-
matically.
By favorites list
By contacts list
When the contact list is 
empty 
Page 119 of 170

1216-1. Phone operation (Hands-free system for cellular phones)
6
Phone
■For PBAP compatible Blue-
tooth
® phones when “Auto-
matic Transfer” is set to off 
( P.132)
1 Select the desired item.
Select to always transfer all 
the contacts from a con-
nected cellular phone auto-
matically.
Select to transfer all the con-
tacts from a connected cellu-
lar phone only once.
Select to cancel transferring.
2 Check that a confirmation 
screen is displayed when the 
operation is complete.
■For PBAP incompatible but 
OPP compatible Blue-
tooth
® phones
1 Select the desired item.
Select to transfer the con- tacts from the connected cel-
lular phone.
Transfer the contact data to 
the system using a Blue-
tooth
® phone.
Select to add a new contact 
manually.
Follow the steps in “Register-
ing a new contact to the con-
tacts list” from step  2. 
( P.135)
Select to cancel transferring.
●If your cellular phone is neither 
PBAP nor OPP compatible, the 
contacts cannot be transferred 
using Bluetooth
®. But the contacts 
can be transferred from USB 
device. ( P.135)
●Depending on the type of Blue-
tooth® phone:
• It may be necessary to perform 
additional steps on the phone 
when transferring contact data.
• The registered image in the con-
tact list may not transfer depend-
ing on the type of Bluetooth
® 
phone connected.
1 Display the phone top 
screen. ( P.114)
2 Select “Keypad” and enter 
the phone number.
3 Select   or press the   
switch on the steering wheel.
4 Check that the dialing screen 
is displayed.
●Depending on the type of Blue-
A
B
C
A
By keypad
B
C 
Page 120 of 170

1226-1. Phone operation (Hands-free system for cellular phones)
tooth® phone being connected, it 
may be necessary to perform 
additional steps on the phone.
1 Display the home screen. 
( P. 2 1 )
2 Select the desired contact.
3 Check that the dialing screen 
is displayed.
■Registering a new contact
1 Select and hold the screen 
button to add a contact.
2 Select the desired contact.
3 Select the desired number.
●If there is no contact in the con-
tacts list, the contacts cannot be 
registered at the home screen.
●The contact cannot be registered 
at the home screen while driving.
1Select “Answer” or press the 
 switch on the steering 
wheel to talk on the phone.
“Decline”: Select to refuse to 
receive the call.
To adjust the volume of a received 
call: Turn the “POWER VOLUME” 
knob, or use the volume control 
switch on the steering wheel.
●The contact image  picture can be 
displayed only when the vehicle is 
not moving.
●During international phone calls, 
the other party’s name or number 
may not be displayed correctly 
depending on the type of Blue-
tooth
® phone you have.
●The incoming call display mode 
can be set. ( P.131)
●The ringtone that has been set in 
the sound settings screen can be 
heard when there is an incoming 
By home screen
Receiving a  call using 
the Bluetooth® hands-
free system
When a call is received, the 
following screen is dis-
played with a sound.
Incoming calls