emergency towing TOYOTA C-HR 2020 Owners Manual (in English)

14Pictorial index
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■Instrument panel
Engine switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . P. 178, 181
Starting the engine/changing the positions
*1 . . . . . . . . . . . . . P. 178
Starting the engine/changing the modes
*2 . . . . . . . . . . . . . . . P. 181
Emergency stop of the engine . . . . . . . . . . . . . . . . . . . . . . . . . P. 409
When the engine will not start . . . . . . . . . . . . . . . . . . . . . . . . . P. 447
Warning messages
*2. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . P. 431
Shift lever . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . P. 188
Changing the shift position . . . . . . . . . . . . . . . . . . . . . . . . . . . P. 188
Precautions against towing . . . . . . . . . . . . . . . . . . . . . . . . . . . P. 412
When the shift lever does not move . . . . . . . . . . . . . . . . . . . . P. 191
Meters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . P. 94
Reading the meters/adjusting the instrument panel . . . . . . P. 94, 96
Warning lights/indicator lights . . . . . . . . . . . . . . . . . . . . . . . . . . P. 86
When the warning lights come on . . . . . . . . . . . . . . . . . . . . . . P. 421

781-3. Emergency assistance
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Stolen Vehicle Location
If your vehicle is stolen, Safety
Connect can work with local author-
ities to assist them in locating and recovering the vehicle. Af ter filing
a police report, call the Safety Connect response center at 1-8 00-
331-4331 in the United States, 1-877-855-8377 in Puerto Rico or 1-
888-869-6828 in Canada, and follow the prompts for Safety Con-
nect to initiate this service.
In addition to assisting law enforcement with recovery of a sto len
vehicle, Safety-Connect-equipped vehicle location data may, und er
certain circumstances, be shared with third parties to locate y our
vehicle. Further information is a vailable at Toyota.com in the United
States, Toyotapr.com in Puerto Rico and Toyota.ca in Canada.
■Emergency Assistance Button (“SOS”)
In the event of an emergency on t he road, push the “SOS” button to
reach the Safety Connect respons e center. The answering agent
will determine your vehicle’s loca tion, assess the emergency, and
dispatch the necessary assistanc e required.
If you accidentally press the “SOS” button, tell the response-c enter
agent that you are not experiencing an emergency.
■
Enhanced Roadside Assistance
Enhanced Roadside As sistance adds GPS data to the already
included warranty-based Toyota roadside service.
Subscribers can press the “SOS” button to reach a Safety Connec t
response-center agent, who can he lp with a wide range of needs,
such as: towing, flat tire, fuel delivery, etc. For a description of the
Enhanced Roadside Assistance se rvices and their limitations,
please see the Safety Connect Te rms and Conditions, which are
available at Toyota.com in the United States, Toyotapr.com in
Puerto Rico and Toyota.ca in Canada.

2314-5. Using the driving support systems
4
Driving
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WARNING
■When to disable the pre-collision system
In the following situations, disable the system, as it may not operate prop-
erly, possibly leading to an accident resulting in death or ser ious injury:
● When the vehicle is being towed
● When your vehicle is towing another vehicle
● When transporting the vehicle via truck, boat, train or similar means of
transportation
● When the vehicle is raised on a lift with the engine running an d the tires
are allowed to rotate freely
● When inspecting the vehicle using a drum tester such as a chass is dyna-
mometer or speedometer tester, or when using an on vehicle whee l bal-
ancer
● When a strong impact is applied to the front bumper or front gr ille, due to
an accident or other reasons
● If the vehicle cannot be driven in a stable manner, such as when the vehi-
cle has been in an accident or is malfunctioning
● When the vehicle is driven in a sporty manner or off-road
● When the tires are not properly inflated
● When the tires are very worn
● When tires of a size other than specified are installed
● When tire chains are installed
● When a compact spare tire or an emergency tire puncture repair kit is used
● If equipment (snow plow, etc.) that may obstruct the radar sens or or cam-
era sensor is temporarily installed to the vehicle

2444-5. Using the driving support systems
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WARNING
■Before using LDA system
Do not rely solely upon the LDA system. The LDA system does not auto-
matically drive the vehicle or reduce the amount of attention that must be
paid to the area in front of the vehicle. The driver must always assume full
responsibility for driving safely by paying careful attention to the surround-
ing conditions and operating the steering wheel to correct the path of the
vehicle. Also, the driver must take adequate breaks when fatigu ed, such as
from driving for a long period of time.
Failure to perform appropriate driving operations and pay careful attention
may lead to an accident, resulting in death or serious injury.
■ To avoid operating LDA system by mistake
When not using the LDA system, use the LDA switch to turn the s ystem off.
■ Situations unsuitable for LDA system
Do not use the LDA system in the following situations.
The system may not operate properly and lead to an accident, re sulting in
death or serious injury.
● A compact spare tire, tire chains, etc., are equipped.
● When the tires have been excessively worn, or when the tire inf lation pres-
sure is low.
● Tires which differ by structure, manufacturer, brand or tread p attern are
used.
● Objects or patterns that could be mistaken for white (yellow) l ines are
present on the side of the road (guardrails, curbs, reflective poles, etc.).
● Vehicle is driven on a snow-covered road.
● White (yellow) lines are difficult to see due to rain, snow, fo g, dust, etc.
● Asphalt repair marks, white (yellow) line marks, etc., are present due to
road repair.
● Vehicle is driven in a temporary lane or restricted lane due to construction
work.
● Vehicle is driven on a road surface which is slippery due to rainy weather,
fallen snow, freezing, etc.
● Vehicle is driven in traffic lanes other than on highways and freeways.
● Vehicle is driven in a construction zone.
● During emergency towing.

2544-5. Using the driving support systems
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WARNING
●Assisting the driver to operate the vehicle
The dynamic radar cruise control with full-speed range has limited capabil-
ity to prevent or avoid a collision with a vehicle traveling ahead. Therefore,
if there is ever any danger, the driver must take immediate and direct con-
trol of the vehicle and act appropriately in order to ensure th e safety of all
involved.
■ Situations unsuitable for dynamic radar cruise control with ful l-speed
range
Do not use dynamic radar cruise control with full-speed range in any of the
following situations.
Doing so may result in inappropriate speed control and could ca use an acci-
dent resulting in death or serious injury.
● Roads where there are pedestrians, cyclists, etc.
● In heavy traffic
● On roads with sharp bends
● On winding roads
● On slippery roads, such as those covered with rain, ice or snow
● On steep downhills, or where there are sudden changes between s harp up
and down gradients
Vehicle speed may exceed the set speed when driving down a stee p hill.
● At entrances to freeways and highways
● When weather conditions are bad enough that they may prevent the sen-
sors from detecting correctly (fog, snow, sandstorm, heavy rain, etc.)
● When there is rain, snow, etc., on the front surface of the rad ar sensor or
camera sensor
● In traffic conditions that require frequent repeated acceleration and decel-
eration
● During emergency towing
● When an approach warning buzzer is heard often

4127-2. Steps to take in an emergency
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If your vehicle needs to be towed
The following may indicate a problem with your transmission. Contact
your Toyota dealer or commercial towing service before towing.
● The engine is running but t he vehicle does not move.
● The vehicle makes an abnormal sound.
If towing is necessary, we recommend having your vehicle
towed by your Toyota dealer o r commercial towing service,
using a wheel-lift type t ruck or flatbed truck.
Use a safety chain system for all towing, and abide by all stat e/
provincial and local laws.
Situations when it is necessary to contact dealers before towing

4137-2. Steps to take in an emergency
7
When trouble arises
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Do not tow with a sling-type truck
to prevent body damage.
Towing with a sling-type truck
Towing with a wheel-lift type truck
From the frontFrom the rear
Release the parking brake. Us e a towing dolly under the
front wheels.

4147-2. Steps to take in an emergency
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If your vehicle is transported by a
flatbed truck, it should be tied
down at the locations shown in the
illustration.
If you use chains or cables to tie
down your vehicle, the angles
shaded in black must be 45.
Do not overly tighten the tie
downs or the vehicle may be dam-
aged.
If a tow truck is not available in an emergency, your vehicle m ay be
temporarily towed using cables or chains secured to the emergen cy
towing eyelets. This should only be attempted on hard surfaced roads
for at most 50 miles (80 km) at under 18 mph (30 km/h).
A driver must be in the vehicle to steer and operate the brakes . The
vehicle’s wheels, drivetrain, axles, steering and brakes must b e in
good condition.
Only the front towin g eyelets may be used.
Using a flatbed truck
Emergency towing

4157-2. Steps to take in an emergency
7
When trouble arises
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Take out the towing eyelet. (P. 437)
Remove the eyelet cover using
a flathead screwdriver.
To protect the bodywork, place a
rag between the screwdriver and
the vehicle body as shown in the
illustration.
Insert the towing eyelet into the
hole and tighten partially by
hand.
Tighten down the towing eyelet
securely using a wheel nut
wrench or hard metal bar.
Emergency towing procedure
1
2
3
4

4167-2. Steps to take in an emergency
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Securely attach cables or chains to the towing eyelet.
Take care not to damage the vehicle body.
Vehicles without a smart key system: Enter the vehicle being to wed
and start the engine.
If the engine does not start, turn the engine switch to the “ON ” position.
Vehicles with a smart key system: Enter the vehicle being towed
and start the engine.
If the engine does not start, turn the engine switch to IGNITION ON mode.
Shift the shift lever to N and release the parking brake.
When the shift lever cannot be shifted: P. 1 9 1
■While towing
If the engine is not running, the power assist for the brakes a nd steering will
not function, making steering and braking more difficult.
■ Wheel nut wrench
Wheel nut wrench is installed in the luggage compartment. ( P. 437)
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