32Your Responsibilities
WARRANTY
 
 
BY GEOGRAPHIC REGION 
In the United States, U.S. 
Territories, Canada and Mexico
To obtain warranty service in the United 
States, U.S. territories, Canada or Mexico, 
take your vehicle to an authorized Toyota 
dealership. If your vehicle cannot be  
driven, contact your nearest Toyota  
dealership for towing assistance. You do  
not have to pay for towing to the nearest 
Toyota dealership if your vehicle is inoperable 
due to failure of a warranted part.
Outside the United States, U.S. 
Territories, Canada and Mexico
If you are using your vehicle outside the 
United States, U.S. territories, Canada and 
Mexico and need warranty service, contact  
a local Toyota dealership. Please note, 
however, that your vehicle may not be 
repaired free of charge because the local 
Toyota distributor may have no obligation  
to provide warranty service for your  
vehicle, and/or your vehicle may not  
comply with local regulatory or  
environmental requirements.
 
 
EMERGENCY REPAIRS
If your vehicle is inoperable or unsafe to  
drive and there is no Toyota dealership 
reasonably available to make repairs, you  
may perform the repairs yourself or have  
them performed by another automotive 
service provider. Toyota will reimburse you  
for any of the repairs that are covered by  
warranty. To receive reimbursement, 
present to an authorized Toyota dealership 
your paid repair invoices and any parts 
that were removed from the vehicle. You 
will be reimbursed for warranted parts at 
the manufacturer’s suggested retail price 
and warranted labor at a geographically 
appropriate hourly rate multiplied by  
Toyota’s recommended time allowance  
for the repair.
If your vehicle requires emergency repair, 
Toyota assumes no liability for subsequent 
failures caused by improper repairs or the  
use of parts that are not Toyota Genuine 
Parts unless you have the vehicle properly 
repaired in a timely manner. To ensure that  
warranty coverage remains intact, have  
your vehicle inspected by an authorized  
Toyota dealership as soon as possible  
after an emergency repair.
OBTAINING WARRANTY SERVICE
126976_19-TCS-14199 MY 21 WMG CHR_GUTS 1_R1.indd   32126976_19-TCS-14199 MY 21 WMG CHR_GUTS 1_R1.indd   327/22/20   2:58 PM7/22/20   2:58 PM