TOYOTA COROLLA HYBRID 2020 Owners Manual (in English)

4818-2. Steps to take in an emergency
COROLLA HV_U
8
When trouble arises
One of the following may be the
cause of the problem:
 The electronic key may not be
functioning properly.
( P.483)
 There may not be sufficient
fuel in the vehicle’s tank.
Refuel the vehicle.
 There may be a malfunction
in the immobilizer system.
( P. 7 5 )
 There may be a malfunction
in the steering lock system.
 The hybrid system may be
malfunctioning due to an elec-
trical problem such as elec-
tronic key battery depletion or
a blown fuse. However,
depending on the type of mal-
function, an interim measure
is available to start the hybrid
system. ( P.481) One of the following may be the
cause of the problem:

The 12-volt battery may be
discharged. ( P.485)
 The 12-volt battery terminal
connections may be loose or
corroded. ( P.411)
One of the following may be the
cause of the problem:
 The 12-volt battery may be
discharged. ( P.485)
 One or both of the 12-volt bat-
tery terminals may be discon-
nected. ( P.411)
Contact your Toyota dealer if the
problem cannot be repaired, or if
repair procedures are unknown.
When the hybrid system does
not start, the following steps can
be used as an interim measure
to start the hybrid system if the
power switch is functioning nor-
mally.
Do not use this starting proce-
dure except in case of emer-
If the hybrid system
will not start
Reasons for the hybrid sys-
tem not starting vary
depending on the situation.
Check the following and
perform the appropriate
procedure:
The hybrid system will not
start even though the cor-
rect starting procedure is
being followed. ( P.143)
The interior lights and
headlights are dim, or the
horn does not sound or
sounds at a low volume.
The interior lights and
headlights do not turn on,
or the horn does not
sound.
Emergency start function

4828-2. Steps to take in an emergency
COROLLA HV_U
gency.
1Set the parking brake.
( P.153)
2 Check that the shift lever is in
P.
3 Turn the power switch to
ACC.
4 Press and hold the power
switch for about 15 seconds
while depressing the brake
pedal firmly.
Even if the hybrid system can be
started using the above steps, the
system may be malfunctioning.
Have the vehicle inspected by your
Toyota dealer.
If you lose your keys
New genuine keys can be
made by your Toyota dealer
using another mechanical
key and the key number
stamped on your key num-
ber plate.
Keep the plate in a safe
place such as your wallet,
not in the vehicle.
NOTICE
■When an electronic key is lost
If the electronic key remains lost,
the risk of vehicle theft increases
significantly. Visit your Toyota
dealer immediately with all
remaining electronic keys that
were provided with your vehicle.

4838-2. Steps to take in an emergency
COROLLA HV_U
8
When trouble arises
Pull the lever.
Using the lever to open the fuel
filler door may not allow for an
adequate reduction in fuel tank
pressure before refueling. To
prevent fuel from spilling out,
turn the cap slowly when remov-
ing it. During refueling, fuel may
spill out from the filler opening
due to air being discharged from
inside the fuel tank. Therefore,
fill the fuel tank carefully and
slowly.
■When the electronic key does
not work properly
●Make sure that the smart key sys-
tem has not been deactivated in
the customization setting. If it is
off, turn the functi on on. (Custom-
izable features: P.516)
●Check if battery-saving mode is
set. If it is set, cancel the function.
( P. 1 1 3 )
Use the mechanical key
( P.104) in order to perform the
If the fuel filler door
cannot be opened
If the fuel filler door opener
switch cannot be operated,
contact your Toyota dealer
to service the vehicle. In
case where refueling is
urgently necessary, the fol-
lowing procedure can be
used to open the fuel filler
door.
Opening the fuel filler
door
If the electronic key
does not operate prop-
erly
If communication between
the electronic key and vehi-
cle is interrupted ( P.113)
or the electronic key cannot
be used because the battery
is depleted, the smart key
system and wireless remote
control cannot be used. In
such cases, the doors can
be opened and the hybrid
system can be started by
following the procedure
below.
NOTICE
■In case of a smart key system
malfunction or other
key-related problems
Take your vehicle with all the elec-
tronic keys provided with your
vehicle to your Toyota dealer.
Locking and unlocking
the doors

4848-2. Steps to take in an emergency
COROLLA HV_U
following operations:
1Locks all the doors
2 Unlocks all the doors
Turning the key unlocks the driver’s
door. Turning the key again unlocks
the other doors.
■Key linked functions
1 Closes the windo ws (turn and
hold)
*
2 Opens the windows (turn and
hold)
*
*
: This setting must be customized at your Toyota dealer.
1 Ensure that the shift lever is
in P and depress the brake
pedal.
2 Touch the Toyota emblem
side of the electronic key to
the power switch.
When the electronic key is
detected, a buzzer sounds and the
power switch will turn to ON.
When the smart key system is
deactivated in customization set-
ting, the power s witch will turn to
ACC.
3 Firmly depress the brake
pedal and check that is
WA R N I N G
■When using the mechanical
key and operating the power
windows
Operate the power window after
checking to make sure that there
is no possibility of any passenger
having any of their body parts
caught in the window.
Also, do not allo w children to
operate the mechanical key. It is
possible for children and other
passengers to get caught in the
power window.
Starting the hybrid sys-
tem

4858-2. Steps to take in an emergency
COROLLA HV_U
8
When trouble arises
shown on the multi-informa-
tion display.
4 Press the power switch
shortly and firmly.
In the event that the hybrid sys-
tem still cannot be started, con-
tact your Toyota dealer.
■Stopping the hybrid system
Shift the shift lever to P and press
the power switch as you normally do
when stopping the hybrid system.
■Electronic key battery
As the above proc edure is a tempo-
rary measure, it is recommended
that the electronic key battery be
replaced immediate ly when the bat-
tery is depleted. ( P.431)
■Changing power switch modes
Release the brake pedal and press
the power switch in step 3 above.
The hybrid system does not start
and modes will be changed each
time the switch is pressed. ( P.145)
If the 12-volt batter y is
discharged
The following procedures
may be used to start the
hybrid system if the 12-volt
battery is discharged.
You can also call your Toy-
ota dealer or a qualified
repair shop.

4868-2. Steps to take in an emergency
COROLLA HV_U
If you have a set of jumper (or
booster) cables and a second
vehicle with a 12-volt battery,
you can jump start your vehicle
by following the steps below.
1 Confirm that the electronic
key is being carried.
When connecting the jumper (or
booster) cables, depending on the situation, the alarm may activate
and doors locked. (
P. 7 8 )2 Open the hood. ( P.404)
3 Connect a positive jumper cable clamp to on your vehicle and
connect the clamp on the other end of the positive cable to on
the second vehicle. Then, connect a negative cable clamp to
on the second vehicle and connect the clamp at the other end of
the negative cable to .
Positive (+) battery terminal (your vehicle)
Positive (+) battery terminal (second vehicle)
Negative (-) battery term inal (second vehicle)
Solid, stationary, unpainted metallic point away from the batte ry
and any moving parts as shown in the illustration
4 Start the engine of the sec-
ond vehicle. Increase the
engine speed slightly and maintain at that level for
approximately 5 minutes to
Restarting the hybrid sys-
tem

4878-2. Steps to take in an emergency
COROLLA HV_U
8
When trouble arises
recharge the 12-volt battery
of your vehicle.
5 Open and close any of the
doors of your vehicle with the
power switch OFF.
6 Maintain the engine speed of
the second vehicle and start
the hybrid system of your
vehicle by turning the power
switch to ON.
7 Make sure the “READY” indi-
cator comes on. If the indica-
tor does not come on, contact
your Toyota dealer.
8 Once the hybrid system has
started, remove the jumper
cables in the exact reverse
order from which they were
connected.
Once the hybrid system starts,
have the vehicle inspected at
your Toyota dealer as soon as
possible.
■Starting the hybrid system
when the 12-volt battery is dis-
charged
The hybrid system cannot be started
by push-starting.
■To prevent 12-volt battery dis-
charge
●Turn off the headlights and the
audio system while the hybrid sys-
tem is off.
●Turn off any unnecessary electri-
cal components when the vehicle
is running at a low speed for an
extended period, such as in heavy
traffic.
■When the 12-volt battery is
removed or discharged
●Information stored in the ECU is
cleared. When the 12-volt battery
is depleted, have the vehicle
inspected at your Toyota dealer.
●Some systems may require initial-
ization. ( P.524)
■When removing the 12-volt bat-
tery terminals
When the 12-volt battery terminals
are removed, the information stored
in the ECU is cleared. Before
removing the 12-vo lt battery termi-
nals, contact you r Toyota dealer.
■Charging the 12-volt battery
The electricity stored in the 12-volt
battery will discha rge gradually even
when the vehicle i s not in use, due
to natural dischar ge and the drain-
ing effects of certain electrical appli-
ances. If the vehicle is left for a long
time, the 12-volt battery may dis-
charge, and the hybrid system may
be unable to start. (The 12-volt bat-
tery recharges automatically while
the hybrid system is operating.)
■When recharging or replacing
the 12-volt battery
●In some cases, it may not be pos-
sible to unlock the doors using the
smart key system when the
12-volt battery is discharged. Use
the wireless remote control or the
mechanical key to lock or unlock
the doors.
●The hybrid syste m may not start
on the first attempt after the
12-volt battery has recharged but
will start normally after the second
attempt. This is not a malfunction.
●The power switch mode is memo-
rized by the vehicle. When the
12-volt battery is reconnected, the
system will return to the mode it
was in before the 12-volt battery
was discharged. Before discon-
necting the 12-volt battery, turn
the power switch off.
If you are unsure what mode the

4888-2. Steps to take in an emergency
COROLLA HV_Upower switch was in before the
12-volt battery discharged, be
especially careful when recon-
necting the 12-volt battery.
■When replacing the 12-volt bat-
tery
●Use a 12-volt battery that con-
forms to European regulations.
●Use a 12-volt battery with the
same case size as the previous
12-volt battery and an equivalent
20 hour rate capacity (20HR) or
greater.
• If the sizes differ, the 12-volt bat-
tery cannot be pr operly secured.
• If the 20 hour rate capacity is low,
even if the time period where the
vehicle is not used is a short time,
the 12-volt battery may discharge
and the hybrid system may not be
able to start.
●For details, consu lt your Toyota
dealer.
WA R N I N G
■When removing the 12-volt
battery terminals
Always remove the negative (-)
terminal first. If the positive (+) ter-
minal contacts any metal in the
surrounding area when the posi-
tive (+) terminal is removed, a
spark may occur, l eading to a fire
in addition to electrical shocks
and death or serious injury.
■Avoiding 12-volt battery fires
or explosions
Observe the following precautions
to prevent accidentally igniting the
flammable gas that may be emit-
ted from the 12-volt battery:
●Make sure each jumper cable is
connected to the correct termi-
nal and that it is not unintention-
ally in contact with any other
than the intended terminal.
●Do not allow the other end of
the jumper cable connected to
the “+” terminal to come into
contact with any other parts or
metal surfaces in the area, such
as brackets or unpainted metal.
●Do not allow the + and - clamps
of the jumper cables to come
into contact with each other.
●Do not smoke, u se matches,
cigarette lighters or allow open
flame near the 1 2-volt battery.
■12-volt battery precautions
The 12-volt battery contains poi-
sonous and corrosive acidic elec-
trolyte, while related parts contain
lead and lead compounds.
Observe the following precautions
when handling the 12-volt battery:
●When working with the 12-volt
battery, always wear safety
glasses and take care not to
allow any battery fluids (acid) to
come into contact with skin,
clothing or the vehicle body.
●Do not lean over the 12-volt bat-
tery.
●In the event that battery fluid
comes into contact with the skin
or eyes, immediately wash the
affected area with water and
seek medical attention. Place a
wet sponge or cloth over the
affected area until medical
attention can be received.
●Always wash your hands after
handling the 12-volt battery sup-
port, terminals, and other bat-
tery-related parts.
●Do not allow children near the
12-volt battery.

4898-2. Steps to take in an emergency
COROLLA HV_U
8
When trouble arises
If the engine coolant tempera-
ture gauge enters the red
zone or “Engine Coolant
Temp High Stop in a Safe
Place See Owner’s Manual”
is shown on the multi-informa-
tion display
1 Stop the vehicle in a safe
place and turn off the air con-
ditioning system, and then
stop the hybrid system.
2 If you see steam: Carefully lift
the hood after the steam sub-
NOTICE
■When handling jumper cables
When connecting the jumper
cables, ensure that they do not
become entangled in the cooling
fans, etc.
If your vehicle over-
heats
The following may indicate
that your vehicle is over-
heating.
 The engine coolant tem-
perature gauge ( P. 8 4 ) i s
in the red zone or a loss of
hybrid system power is
experienced. (For example,
the vehicle speed does not
increase.)
 “Engine Coolant Temp High
Stop in a Safe Place See
Owner’s Manual” or “Hybrid
System Overheated Output
Power Reduced” is shown
on the multi-information dis-
play.
 Steam comes out from
under the hood.
Correction procedures

4908-2. Steps to take in an emergency
COROLLA HV_U
sides.
If you do not see steam:
Carefully lift the hood.
3 After the hybrid system has
cooled down sufficiently,
inspect the hoses and radia-
tor core (radiator) for any
leaks.
Radiator
Cooling fans
If a large amount of coolant leaks,
immediately cont act your Toyota
dealer.
4 The coolant level is satisfac-
tory if it is between the
“FULL” and “LOW” lines on
the reservoir.
Reservoir
“FULL” line
“LOW” line
5 Add coolant if necessary.
Water can be used in an emer-
gency if coolant is unavailable.
6Start the hybrid system and
turn the air conditioning sys-
tem on to check that the radi-
ator cooling fans operate and
to check for coolant leaks
from the radiator or hoses.
The fans operate when the air con-
ditioning system is turned on imme-
diately after a cold start. Confirm
that the fans are operating by
c h e c k i n g t h e f a n s o u n d a n d a i r f l o w.
If it is difficult to check these, turn
the air conditioni ng system on and
off repeatedly. (The fans may not
operate in freezing temperatures.)
7 If the fans are not operating:
Stop the hybrid system
immediately and contact your
Toyota dealer.
If the fans are operating:
Have the vehicle inspected at
the nearest Toyota dealer.
If “Hybrid System Over-
heated Output Power
Reduced” is shown on the
multi-information display
1 Stop the vehicle in a safe
place.
2 Stop the hybrid system and
carefully lift the hood.