TOYOTA HIGHLANDER 2011 XU40 / 2.G Warranty And Maintenance Guide

warranty &
M
aIn
t
En
an
C
E GUIDE
www.to\fota.com
If your name or address has changed
or you purchased your Toyota as a
used \fehicle, please complete and
mail the attached card, e\fen if your
\barranty co\ferage has expired. This
\bill enable Toyota to contact you \bith
important product or safety updates
concerning your \fehicle. If the card
is no longer attached, please call the
Toyota Customer Experience Center
at (800) 331-4331.
\b\b5\b5-11wM G-HIG
Printed
in U.S.a.
7/1\b
\b9-tC
S-\b3858
HigHlander
2
\b11
Check one:

Same owner, name and/or address has changed

\few owner, purchased veh\bcle used

Same owner, add\bt\bonal dr\bver who should rece\bve product/safety updates
Mr.

Mrs.

Ms.

M\bss

Dr.
F\brst name M.I.Last name
Company name
Street address or P.O. Box Apt. or su\bte number
C\btyStateZ\bp code
–
Th\bs \bnformat\bon \bs obta\bned solely for the use of Toyota Motor Sales, U.S.A., Inc.
Toyota occas\bonally sends spec\bal promot\bonal offers to reg\bstered owners. Check here \bf you prefer not to rece\bve these offers.
Veh\bcle Ident\bf\bcat\bon \fumber (requ\bred to process change)
Mo.

Day

Year
//
Effect\bve date of
th\bs \bnformat\bon
Pr\bmary phone number– –
Alternate phone number––
E-ma\bl address
E V V
Own
Er
Inf
Or
ma
T
IO
n
Chang
E f
O
r
m
Check here \bf
address below
\bs for company
09-TCS-03858_WarrM\uaintGui\fe_MY11\bighlan\u\fer_1_1F_lm.in\f\f 17/15/10 6:38 PM

CUSTOMER LOYALTY WC13
TOYOTA MOTOR SALES USA INC
PO BO\f 2991
TORRANCE CA 90\b09-9809
09-TCS-03858_WarrM\uaintGui\fe_MY11\bighlan\u\fer_1_1F_lm.in\f\f 27/15/10 6:40 PM

JOBNAME: 316933-2011-hgh-toyw PAGE: 1 SESS: 11 OUTPUT: Wed Jul 14 16:28:57 2010
/tweddle/toyota/sched-maint/316933-en-hgh/wg
T
hank you for purchasing a Toyota
vehicle.We know you have many
options when considering which
vehicle to buy, and we appreciate your
decision to select Toyota.
We want you to enjoy owning your Toyota
as much as you enjoy driving it. This
booklet is designed to help. Here you’ll
find information on Toyota’s warranty
coverage and maintenance recommenda-
tions for your vehicle. There are two
easy-to-follow sections: one for warranty
and one for maintenance. The tab on the
side of each page identifies the section
you are in. For more information about our vehicles,
our company or the products and services
available for your vehicle, please visit
Toyota’s official Web site,
www.toyota.com.
We wish you many miles of safe and
pleasurable driving, and we look forward
to serving you in the years ahead.
Welcome to the Toyota family!
Welcome to the Toyota Family
1
2011
(HGH) 2011(HGH)

JOBNAME: 316933-2011-hgh-toyw PAGE: 2 SESS: 13 OUTPUT: Wed Jul 14 16:28:57 2010
/tweddle/toyota/sched-maint/316933-en-hgh/wg
WARRANTY INFORMATION
Introduction
Satisfaction Down the Road 4
The Immobilizer Key 5
Transportation Assistance7
If You Need Assistance8
Warranty Coverage at a Glance10
Your Warranties in Detail
General Warranty Provisions11
New Vehicle Limited Warranty 12
Federal Emission Control Warranty16
California Emission Control Warranty 22
Tire Limited Warranty28
Your Responsibilities
Operation and Maintenance29
Obtaining Warranty Service31
Table of Contents
2

JOBNAME: 316933-2011-hgh-toyw PAGE: 3 SESS: 13 OUTPUT: Wed Jul 14 16:28:57 2010
/tweddle/toyota/sched-maint/316933-en-hgh/wg
MAINTENANCE INFORMATION
Introduction
The Importance of Scheduled Maintenance 32
Maintaining Your Warranty33
Maintenance Log
Using the Maintenance Log Charts34
Schedule A — 4-Cylinder Engines 36
ScheduleB—V6Engines52
Explanation of Maintenance Items68
Vehicle Identification 72
Find It Online
For your convenience, scheduled maintenance information for your vehicle is also
available atwww.ToyotaOwnersOnline.com . From the site’s home page, go to the
“Scheduled Maintenance” link. Then
select your vehicle’s model name,
model year and current time or
mileage. You’ll be able to instantly
view the recommended maintenance
items for your vehicle.
Table of Contents
3