maintenance TOYOTA HIGHLANDER 2019 Owners Manual (in English)

HIGHLANDER_U
Pictorial indexSearch by illustration
1For safety
and securityMake sure to read through them
2Instrument
clusterHow to read the gauges and meters, the variety of
warning lights and indicators, etc.
3
Operation of
each
componentOpening and closing the doors and windows,
adjustment before driving, etc.
4DrivingOperations and advice which are necessary for
driving
5Audio systemOperating the audio system
6Interior featuresUsage of the interior features, etc.
7Maintenance
and careCaring for your vehicle and maintenance
procedures
8When trouble
arisesWhat to do in case of malfunction or emergency
9Vehicle
specificationsVehicle specifications, customizable features, etc.
10For ownersReporting safety defects for U.S. owners, and seat
belt and SRS airbag instructions for Canadian
owners
IndexSearch by symptom
Search alphabetically

TABLE OF CONTENTS6
HIGHLANDER_U7-1. Maintenance and care
Cleaning and protecting the vehicle exterior .......... 502
Cleaning and protecting the vehicle interior ........... 506
7-2. Maintenance Maintenance requirements ................... 509
General maintenance ........ 512
Emission inspection and maintenance (I/M)
programs ......................... 515
7-3. Do-it-yourself maintenance
Do-it-yourself service precautions ..................... 516
Hood.................................. 518
Positioning a floor jack ...... 520
Engine compartment ......... 521
Tires .................................. 533
Tire inflation pressure........ 544
Wheels .............................. 547
Air conditioning filter .......... 549
Wireless remote control/ electronic key battery ...... 551
Checking and replacing fuses ................ 554
Light bulbs ......................... 558 8-1. Essential information
Emergency flashers ........... 574
If your vehicle has to be stopped in an
emergency....................... 575
8-2. Steps to take in an emergency
If your vehicle needs to be towed ...................... 577
If you think something is wrong ........................... 581
Fuel pump shut off system ............................. 582
If a warning light turns on or a warning buzzer
sounds ............................. 583
If a warning message is displayed...................... 593
If you have a flat tire .......... 610
If the engine will not start ................................. 635
If the electronic key does not operate
properly ........................... 637
If the vehicle battery is discharged ................... 640
If your vehicle overheats......................... 646
If the vehicle becomes stuck ................................ 649
7Maintenance and care8When trouble arises

7
1
8 7
6
5
4
3
2
9
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10
9-1. SpecificationsMaintenance data (fuel, oil level, etc.) .......... 652
Fuel information ................ 666
Tire information ................. 669
9-2. Customization Customizable features ...... 682
9-3. Initialization Items to initialize................ 694
Reporting safety defects for U.S. owners ........................ 696
Seat belt instructions for Canadian owners
(in French) ............................... 697
SRS airbag instructions for Canadian owners
(in French) ............................... 700
What to do if... (Troubleshooting) .................... 710
Alphabetical index...................... 716
9Vehicle specifications
10For owners
Index

871-3. Theft deterrent system
1
For safety and security
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■System maintenance
The vehicle has a maintenance-free type engine immobilizer syst em.
■ Conditions that may cause the system to malfunction
●If the grip portion of the key is in contact with a metallic ob ject
● If the key is in close proximity to or touching a key to the security system
(key with a built-in transponder chip) of another vehicle
■ Certification for the engine immobilizer system
For vehicles sold in the U.S.A.
FCC ID: MOZRI-42BTY FCC ID: NI4TMIMB-3
This device complies with part 15 of the FCC Rules. Operation is subject to
the following two conditions: (1) This device may not cause har mful interfer-
ence; and (2) This device must accept any interference received, including
interference that may cause undesired operation.
Changes or modifications not expressly approved by the party re sponsible for
compliance could void the user's authority to operate the equip ment.
For vehicles sold in Canada
This device complies with Industry Canada licence-exempt RSSs. Operation
is subject to the following two conditions: (1) This device may not cause inter-
ference; and (2) This device must accept any interference, incl uding interfer-
ence that may cause undesired operation of the device.
Le présent appareil est conforme aux CNR d'lndustrie Canada app licables
aux appareils radio exempts de licence. L'exploitation est auto risée aux deux
conditions suivantes: (1) l'appareil ne doit pas produire de br ouillage; (2) l'util-
isateur de l'appareil doit accepter tout brouillage radioélectr ique subi, même
si le brouillage est susceptible d'en compromettre le fonctionn ement.
NOTICE
■To ensure the system operates correctly
Do not modify or remove the system. If modified or removed, the proper
operation of the system cannot be guaranteed.

891-3. Theft deterrent system
1
For safety and security
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Do one of the following to deactivate or stop the alarms:
● Unlock the doors.
● Vehicles without a smart key sys tem: Turn the engine switch to the
“ACC” or “ON” position, or star t the engine. (The alarm will be deac-
tivated or stopped after a few seconds.)
● Vehicles with a smart key system: Turn the engine switch to
ACCESSORY or IGNITION ON mode, or start the engine. (The
alarm will be deactivated or s topped after a few seconds.)
● Open the glass hatch (if equipped) using the entry function (ve hi-
cles with smart key system).
■ System maintenance
The vehicle has a maintenance-free type alarm system.
■ Items to check before locking the vehicle
To prevent unexpected triggering of the alarm and vehicle theft , make sure of
the following:
● Nobody is in the vehicle.
● The windows and the following openings are closed before the al arm is set.
• The glass hatch (if equipped)
• The moon roof (if equipped)
• The panoramic moon roof (if equipped)
● No valuables or other personal items are left in the vehicle.
Deactivating or stopping the alarm

1052. Instrument cluster
2
Instrument cluster
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Select using the meter control switches.
Select an item and then set it with the center button.
■LDA (Lane Departure Alert with steering control) settings
P. 6 8 5
■PCS (Pre-Collision System) settings
P. 6 8 5
■BSM (Blind Spot Monitor) settings (if equipped)
Select to activate/deactivate t he BSM (Blind Spot Monitor).
(  P. 686)
■Power mode (driving mode ) settings (if equipped)
Select to activate/deactivate the power mode. ( P. 686)
■Stop & Start system se ttings (if equipped)
The length of time the Stop & St art system will operate when the “A/
C” switch of the air conditioni ng system is on can be set to 2 differ-
ent levels. ( P. 6 8 6 )
■Meter settings
● Language
Select to change the l anguage on the display.
● Units
Select to change the unit of me asure for fuel consumption.
● Maintenance syst em (for U.S.A.)
Select to reset the maintenance data after the required mainte-
nance is performed. (
P. 5 1 0 )
● Eco Driving Indicator Light
Select to activate/deactivate the Eco Driving Indicator Light.
(
P. 108)
● switch settings
You can register 1 screen as the top screen. To register, press
and hold while the desired screen is displayed.
● Drive information 1 through 3
Select to select up to 2 items that will be displayed on a Driv e
information screen, up to 3 Dri ve information screens can be set.
Settings display
1
2

2204-1. Before driving
HIGHLANDER_U■
Break-in schedule
If your vehicle is new or equipped with any new power train com ponents
(such as an engine, transmission, differential or wheel bearing ), Toyota rec-
ommends that you do not tow a trailer until the vehicle has bee n driven for
over 500 miles (800 km).
After the vehicle has been driven for over 500 miles (800 km), you can start
towing. However, for the next 500 miles (800 km), drive the veh icle at a speed
of less than 50 mph (80 km/h) when towing a trailer, and avoid full throttle
acceleration.
■ Maintenance
●If you tow a trailer, your vehicle will require more frequent m aintenance due
to the additional load. (See “Scheduled Maintenance Guide” or “ Owner’s
Manual Supplement”.)
● Retighten the fixing bolts of the towing ball and bracket after approximately
600 miles (1000 km) of trailer towing.
■ If trailer sway occurs
One or more factors (crosswinds, passing vehicles, rough roads, etc.) can
adversely affect handling of your vehicle and trailer, causing instability.
● If trailer swaying occurs:
• Firmly grip the steering wheel. Steer straight ahead.
Do not try to control trailer swaying by turning the steering w heel.
• Begin releasing the accelerator pedal immediately but very gra dually to
reduce speed.
Do not increase speed. Do not apply vehicle brakes.
If you make no extreme correction with the steering or brakes, your vehicle
and trailer should stabilize. (if enabled, Trailer Sway Control can also help to
stabilize the vehicle and trailer.)
● After the trailer swaying has stopped:
• Stop in a safe place. Get all occupants out of the vehicle.
• Check the tires of the vehicle and the trailer.
• Check the load in the trailer.
Make sure the load has not shifted.
Make sure the tongue weight is appropriate, if possible.
• Check the load in the vehicle. Make sure the vehicle is not overloaded after occupants get in.
If you cannot find any problems, the speed at which trailer swaying occurred
is beyond the limit of your particular vehicle-trailer combinat ion. Drive at a
lower speed to prevent instability. Remember that swaying of the towing vehi-
cle-trailer increases as speed increases.

3534-6. Driving tips
4
Driving
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NOTICE
■To prevent water damage
Take all necessary safety measures to ensure that water damage to the
engine or other components does not occur.
● Water entering the engine air intake will cause severe engine d amage.
● Water entering the automatic transmission will cause deteriorat ion in shift
quality, locking up of your transmission accompanied by vibrati on, and ulti-
mately damage.
● Water can wash the grease from wheel bearings, causing rusting and pre-
mature failure, and may also enter the differentials, transmission and
transfer case, reducing the gear oil’s lubricating qualities.
■ When you drive through water
If driving through water, such as when crossing shallow streams , first check
the depth of the water and the bottom of the riverbed for firmn ess. Drive
slowly and avoid deep water.
■ Inspection after off-road driving
● Sand and mud that has accumulated in brake drums and around bra ke
discs may affect braking efficiency and may damage brake system compo-
nents.
● Always perform a maintenance inspection after each day of off-r oad driv-
ing that has taken you through rough terrain, sand, mud, or wat er. For
scheduled maintenance information, refer to the “Scheduled Main tenance
Guide” or “Owner’s Manual Supplement”.

501
7Maintenance and care
HIGHLANDER_U7-1. Maintenance and care
Cleaning and protecting the vehicle exterior .......... 502
Cleaning and protecting the vehicle interior ........... 506
7-2. Maintenance Maintenance requirements ................... 509
General maintenance........ 512
Emission inspection and maintenance (I/M)
programs......................... 515
7-3. Do-it-yourself maintenance
Do-it-yourself service precautions ..................... 516
Hood ................................. 518
Positioning a floor jack ...... 520
Engine compartment ......... 521
Tires .................................. 533
Tire inflation pressure ....... 544
Wheels .............................. 547
Air conditioning filter.......... 549
Wireless remote control/ electronic key battery ...... 551
Checking and replacing fuses ............................... 554
Light bulbs......................... 558

502
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7-1. Maintenance and care
●Working from top to bottom, liberally apply water to the vehicl e
body, wheel wells and underside of the vehicle to remove any di rt
and dust.
● Wash the vehicle body using a sponge or soft cloth, such as a
chamois.
● For hard-to-remove marks, use car wash soap and rinse thoroughl y
with water.
● Wipe away any water.
● Wax the vehicle when the wate rproof coating deteriorates.
If water does not bead on a clean surface, apply wax when the vehicle
body is cool.
■Automatic car washes
●Before washing the vehicle:
• Fold the mirrors.
• Turn off the power back door (if equipped).
Start washing from the front of the vehicle. Make sure to extend the mirrors
before driving.
● Brushes used in automatic car washes may scratch the vehicle su rface and
harm your vehicle’s paint.
■ High pressure car washes
●Do not allow the nozzles of the car wash to come within close p roximity of
the windows.
● Before using the car wash, check that the fuel filler door on y our vehicle is
closed properly.
Cleaning and prot ecting the vehicle
exterior
Perform the following to protect the vehicle and maintain it in
prime condition: