key TOYOTA HIGHLANDER 2020 (in English) Workshop Manual

4637-2. Steps to take in an emergency
HIGHLANDER_U
7
When trouble arises
*: Refer to the separate “Scheduled Maintenance” or “Owner’s Man-
ual Supplement” for the mainte-
nance interval applicable to your
vehicle.
■If “Maintenance Required Visit
Your Dealer” is displayed
Indicates that all maintenance is
required to correspond to the driven
distance on the maintenance sched-
ule
*.
Comes on approximately 5000
miles (8000 km) after the message
has been reset. (The indicator will
not work properly unless the mes-
sage has been reset.) Perform the
necessary maintenance. Please
reset the message after the mainte-
nance is performed. ( P.395)
*: Refer to the separate “Scheduled
Maintenance” or “Owner’s Man-
ual Supplement” for the mainte-
nance interval applicable to your
vehicle.
■If “Oil Maintenance Required
Soon” is displayed
Indicates that the engine oil should
be scheduled to be changed.
Check the engine oil and change it if
necessary. After changing the
engine oil, make sure to reset the
message. ( P.394)
■If “Oil Maintenance Required” is
displayed
Indicates that the engine oil should
be changed.
Check and change the engine oil,
and oil filter by your Toyota dealer.
After changing the engine oil, make
sure to reset the message.
(  P.394)
■If a message that indicates the
need for visiting your Toyota
dealer is displayed
The system or part shown on the
multi-information di splay is malfunc- tioning. Have the vehicle inspected
by your Toyota dealer immediately.
■If a message that indicates the
need for referring to Owner’s
Manual is displayed
●If any of the following messages
are shown on the multi-informa-
tion display, it may indicate a mal-
function. Immediately stop the
vehicle and contact your Toyota
dealer.
• “Braking Power Low Stop in a
Safe Place See Owner's Manual”
• “Oil Pressure Low Stop in a Safe Place See Owner's Manual”
• “Charging System Malfunction Stop in a Safe Place See Owner's
Manual”
●If “Smart Key System Malfunction
See Owner's Manual” is shown on
the multi-information display, it
may indicate a malfunction. Have
the vehicle inspected by your Toy-
ota dealer immediately.
●If any of the following messages
are shown on the multi-informa-
tion display, follow the instruc-
tions.
• “Engine Coolant Temp High Stop in a Safe Place See Owner's Man-
ual” ( P.487)
• “High Transmission Fluid Temp See Owner's Manual” ( P.204)
NOTICE
■If “High Power Consumption
Partial Limit on AC/Heater
Operation” is displayed fre-
quently
There is a possible malfunction
relating to the charging system or
the battery may be deteriorating.
Have the vehicle inspected by
your Toyota dealer.

4657-2. Steps to take in an emergency
HIGHLANDER_U
7
When trouble arises
Jack handle
Wheel nut wrench
Adapter socket
Jack
Spare tire
Wheel lock key (if equipped)
Location of the spare tire, jack and tools
WARNING
■Using the tire jack
Observe the following precau-
tions.
Improper use of the tire jack may
cause the vehicle to suddenly fall
off the jack, leading to death or
serious injury.
●Do not use the tire jack for any
purpose other than replacing
tires or installing and removing
tire chains.
●Only use the tire jack that
comes with this vehicle for
replacing a flat tire.
Do not use it on other vehicles,
and do not use other tire jacks
for replacing tires on this vehi-
cle.

4667-2. Steps to take in an emergency
HIGHLANDER_U
When replacing tires on a vehi-
cle with wheel lock nuts, use the
following procedures to remove
and install the wheel lock nuts.
The wheel lock key is stored in
the tray inside the luggage com-partment. Always return the
wheel lock key to its original
position after use, so that it does
not get lost. (
P.465)
■Removal
For ease of removal, the wheel
lock nut should always be the
first one loosened.
1 Place the wheel lock key on
top of the wheel lock nut,
turning until the wheel lock
key and wheel lock nut pat-
terns engage.
2 Place the wheel nut wrench
on the wheel lock key, and
while applying pressure on
the wheel lock key, loosen
the wheel lock nut.
■Installation
For ease of installation, the
wheel lock nut should always be
the last one tightened.
1 By hand, install a wheel lock
nut on each wheel.
2 Place the wheel lock key on
top of the wheel lock nut,
turning until the wheel lock
key and wheel lock nut pat-
terns engage.
3 Place the wheel nut wrench
on the wheel lock key, and
while applying pressure on
the wheel lock key, tighten
the wheel lock nut to the rec-
ommended torque.
WARNING
●Put the jack properly in its jack
point.
●Do not put any part of your body
under the vehicle while it is sup-
ported by the jack.
●Do not start the engine or drive
the vehicle while the vehicle is
supported by the jack.
●Do not raise the vehicle while
someone is inside.
●When raising the vehicle, do not
put an object on or under the
jack.
●Do not raise the vehicle to a
height greater than that required
to replace the tire.
●Use a jack stand if it is neces-
sary to get under the vehicle.
●When lowering the vehicle,
make sure that there is no-one
near the vehicle. If there are
people nearby, warn them
vocally before lowering.
Wheel lock nut (if
equipped)

4677-2. Steps to take in an emergency
HIGHLANDER_U
7
When trouble arises
1 Pull the strap upwards and
open the center deck board.
2 Remove the center deck
board. 3
Remove the jack cover.
4 Remove the jack after remov-
ing the hook.
1 Pull the strap upwards and
open the center deck board.
NOTICE
■When using a wheel lock key
(if equipped)
Do not use an impact wrench.
Using an impact wrench may
cause permanent damage to
wheel lock nut and wheel lock
key. If in doubt about wheel lock
application, contact your Toyota
dealer.
Taking out the jack
Taking out the spare tire

4687-2. Steps to take in an emergency
HIGHLANDER_U
2Remove the center deck
board.
3 Remove the cover.
If it is difficult to remove the cover,
you can use your key.
4Attach the adapter socket to
the spare tire clamp bolt.
5 Connect the jack handle
extension to the jack handle.
Check that the extension is locked in place by the button.
6
Connect the jack handle to
the adapter socket. Turn the
jack handle counterclock-
wise.
The tire will be lo wered completely
to the ground.
Turn the jack handle slowly to lower
the spare tire. If the handle is
turned quickly, the wire cable may
slip off of the shaft inside the unit
and the tire may not be lowered.
If the spare tire cannot be lowered:
 P.471

4707-2. Steps to take in an emergency
HIGHLANDER_U
holding bracket from the
hoist assembly .
9 Tilt the holding bracket so
that it can easily be passed
through the wheel opening.
After passing the holding
bracket through the wheel
opening, remove the hoist
assembly . 1
Chock the tires.
2 Slightly loosen the wheel
nuts (one turn).
Vehicles with wheel locks: Use the
wheel lock key to loosen the wheel
WARNING
■When storing the spare tire
Be careful not to catch fingers or
other body parts between the
spare tire and the body of the
vehicle.
Replacing a flat tire
Flat tireWheel chock positions
Front left-hand
sideBehind the rear
right-hand side
tire
Front right-hand
sideBehind the rear
left-hand side tire
Rear left-hand
sideIn front of the
front right-hand
side tire
Rear right-hand
sideIn front of the
front left-hand
side tire

4737-2. Steps to take in an emergency
HIGHLANDER_U
7
When trouble arises
motion, causing the tire to come off.
2Install the spare tire and
loosely tighten each wheel
nut by hand by approximately
the same amount.
Turn the wheel nuts until the wash-
ers come into contact with the disc
wheel.
Disc wheel
Washer
3 Lower the vehicle.
4 Firmly tighten each wheel nut
two or three times in the order shown in the illustra-
tion.
Vehicles with wheel locks: Tighten
the wheel lock using the wheel lock
key after tightening the other wheel
nuts.
Tightening torque:
76 ft•lbf (103 N•m, 10.5 kgf•m)
1
Remove the center wheel
ornament by pushing from
the reverse side.
Be careful not to lose the wheel
ornament.
2Stand the tire against the
bumper with the inner sur-
face facing toward you. Pass
the hoist assembly and
WARNING
■Stowing the flat tire
Failure to follow steps listed under
stowing the tire may result in
damage to the spare tire carrier
and loss of the tire, which could
result in serious injury or death.
Stowing the flat tire, jack
and all tools

4787-2. Steps to take in an emergency
HIGHLANDER_U
One of the following may be the
cause of the problem:
There may not be sufficient
fuel in the vehicle’s tank.
Refuel the vehicle.
 The engine may be flooded.
Try to restart the engine again
following correct starting pro-
cedures. ( P.200)
 There may be a malfunction
in the engine immobilizer sys-
tem. ( P. 6 9 )
One of the following may be the
cause of the problem:
 The battery may be dis-
charged. ( P.483) 
The battery terminal connec-
tions may be loose or cor-
roded. ( P.408)
The engine starting system may
be malfunctioning due to an
electrical problem such as elec-
tronic key battery depletion or a
blown fuse. However, an interim
measure is available to start the
engine. ( P.478)
One of the following may be the
cause of the problem:
 One or both of the battery ter-
minals may be disconnected.
( P.408)
 The battery may be dis-
charged. ( P.483)
 There may be a malfunction
in the steering lock system.
Contact your Toyota dealer if the
problem cannot be repaired, or if
repair procedures are unknown.
When the engine does not start,
the following steps can be used
If the engine will not
start
If the engine will not start
even though correct starting
procedures are being fol-
lowed ( P.200), consider
each of the following points:
The engine will not start
even though the starter
motor operates normally.
The starter motor turns
over slowly, the interior
lights and headlights are
dim, or the horn does not
sound or sounds at a low
volume.
The starter motor does
not turn over
The starter motor does
not turn over, the interior
lights and headlights do
not turn on, or the horn
does not sound.
Starting the engine in an
emergency

4797-2. Steps to take in an emergency
HIGHLANDER_U
7
When trouble arises
as an interim measure to start
the engine if the engine switch is
functioning normally.
Do not use this starting proce-
dure except in cases of emer-
gency.
1 Pull the parking brake switch
to check that the parking
brake is set. ( P.209)
Parking brake indicator will come
on.
2 Shift the shift lever to P.
3 Turn the engine switch to
ACC.
4 Press and hold the engine
switch for about 15 seconds
while depressing the brake
pedal firmly.
Even if the engine can be
started using the above steps,
the system may be malfunction-
ing. Have the vehicle inspected
by your Toyota dealer.
If you lose your keys
New genuine mechanical
keys can be made by your
Toyota dealer using another
mechanical key and the key
number stamped on your
key number plate.
Keep the plate in a safe
place such as your wallet,
not in the vehicle.
NOTICE
■When an electronic key is lost
If the electronic key remains lost,
the risk of vehicle theft increases
significantly. Visit your Toyota
dealer immediately with all
remaining electronic keys that
were provided with your vehicle.

4817-2. Steps to take in an emergency
HIGHLANDER_U
7
When trouble arises
■When the electronic key does
not work properly
●Make sure that the smart key sys-
tem has not been deactivated in
the customization setting. If it is
off, turn the function on. (Custom-
izable features: P.515)
●Check if battery-saving mode is
set. If it is set, cancel the function.
( P.132)
■Unlocking the door
Use the mechanical key
( P.114) in order to perform the
following operations: 1
Locks all the doors
2 Unlocks all the doors
Turning the key unlocks the driver’s
door. Turning the key again unlocks
the other doors.
■Key linked functions
1 Closes the windows and the
moon roof
* (turn and hold)
2 Opens the windows and the
moon roof
* (turn and hold)
These settings must be customized
at your Toyota dealer.
*: If equipped
If the electronic key
does not operate prop-
erly
If communication between
the electronic key and vehi-
cle is interrupted ( P.132)
or the electronic key cannot
be used because the battery
is depleted, the smart key
system and wireless remote
control cannot be used. In
such cases, the doors can
be opened and the engine
can be started by following
the procedure below.
Locking and unlocking
the doors
WARNING
■When using the mechanical
key and operating the power
windows or moon roof (if
equipped)
Operate the power window or
moon roof after ch ecking to make
sure that there is no possibility of
any passenger having any of their
body parts caught in the window
or moon roof. Also, do not allow
children to operate the mechani-
cal key. It is possible for children
and other passengers to get
caught in the power window or
moon roof.