emergency towing TOYOTA HIGHLANDER HYBRID 2018 Owners Manual (in English)

18Pictorial index
HIGHLANDER_HV_U (OM0E032U)
■Instrument panel
Power switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . P. 225
Starting the hybrid system/changing the modes . . . . . . . . . . . P. 225
Emergency stop of the hybrid system . . . . . . . . . . . . . . . . . . . P. 561
When the hybrid system will not start . . . . . . . . . . . . . . . . . . . P. 620
Warning messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . P. 591
Shift lever . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . P. 233
Changing the shift position . . . . . . . . . . . . . . . . . . . . . . . . . . . P. 233
Precautions for towing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . P. 562
When the shift lever does not move . . . . . . . . . . . . . . . . . . . . P. 237
Meters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . P. 103
Reading the meters/adjusting the instrument panel lights . . . . P. 103
Warning lights/indicator lights . . . . . . . . . . . . . . . . . . . . . . . . . . P. 98
When a warning light comes on . . . . . . . . . . . . . . . . . . . . . . . . P. 567
Multi-information display . . . . . . . . . . . . . . . . . . . . . . . . . . . P. 107
Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . P. 107
Energy monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . P. 113
When a warning message or indicator is displayed . . . . . . . . . P. 5761
2
3

2714-5. Using the driving support systems
4
Driving
HIGHLANDER_HV_U (OM0E032U)
WARNING
■When to disable the pre-collision system
In the following situations, disable the system, as it may not operate prop-
erly, possibly leading to an accident resulting in death or serious injury:
● When the vehicle is being towed
● When your vehicle is towing another vehicle
● When transporting the vehicle via truck, boat, train or similar means of
transportation
● When the vehicle is raised on a lift with the hybrid system on and the tires
are allowed to rotate freely
● When inspecting the vehicle using a drum tester such as a chassis dyna-
mometer or speedometer tester, or when using an on vehicle wheel bal-
ancer
● When a strong impact is applied to the front bumper or front grille, due to
an accident or other reasons
● If the vehicle cannot be driven in a stable manner, such as when the vehi-
cle has been in an accident or is malfunctioning
● When the vehicle is driven in a sporty manner or off-road
● When the tires are not properly inflated
● When the tires are very worn
● When tires of a size other than specified are installed
● When tire chains are installed
● When a compact spare tire or an emergency tire puncture repair kit is used
● If equipment (snow plow, etc.) that may obstruct the radar sensor or cam-
era sensor is temporarily installed to the vehicle

2944-5. Using the driving support systems
HIGHLANDER_HV_U (OM0E032U)
WARNING
■Situations unsuitable for dynamic radar cruise control
Do not use dynamic radar cruise control in any of the following situations.
Doing so may result in inappropriate speed control and could cause an acci-
dent resulting in death or serious injury.
● Roads where there are pedestrians, cyclers, etc.
● In heavy traffic
● On roads with sharp bends
● On winding roads
● On slippery roads, such as those covered with rain, ice or snow
● On steep downhills, or where there are sudden changes between sharp up
and down gradients
Vehicle speed may exceed the set speed when driving down a steep hill.
● At entrances to freeways and highways
● When weather conditions are bad enough that they may prevent the sen-
sors from detecting correctly (fog, snow, sandstorm, heavy rain, etc.)
● When there is rain, snow, etc. on the front surface of the radar sensor or
camera sensor
● In traffic conditions that require frequent repeated acceleration and decel-
eration
● When your vehicle is towing a trailer or during emergency towing
● When an approach warning buzzer is heard often

4836-4. Using the other interior features
6
Interior features
HIGHLANDER_HV_U (OM0E032U)■
Stolen Vehicle Location
If your vehicle is stolen, Safety
Connect can work with local author-
ities to assist them in locating and recovering the vehicle. After filing
a police report, call the Safety Connect response center at 1-800-
331-4331 and follow the prompts for Safety Connect to initiate this
service.
In addition to assisting law enforcement with recovery of a stolen
vehicle, Safety-Connect-equipped vehicle location data may, under
certain circumstances, be shared with third parties to locate your
vehicle. Further information is available at Toyota.com.
■Emergency Assistance Button (“SOS”)
In the event of an emergency on the road, push the “SOS” button to
reach the Safety Connect respons e center. The answering agent
will determine your vehicle’s location, assess the emergency, and
dispatch the necessary assistance required.
If you accidentally press the “SOS” button, tell the response-center
agent that you are not experiencing an emergency.
■
Enhanced Roadside Assistance
Enhanced Roadside Assi stance adds GPS data to the already
included warranty-based Toyota roadside service.
Subscribers can press the “SOS” bu tton to reach a Safety Connect
response-center agent, who can help with a wide range of needs,
such as: towing, flat tire, fuel deli very, etc. For a description of the
Enhanced Roadside Assistance services and their limitations,
please see the Safety Connect Terms and Conditions, which are
available at Toyota.com.

562
HIGHLANDER_HV_U (OM0E032U)
8-2. Steps to take in an emergency
The following may indicate a problem with your transmission. Contact
your Toyota dealer or commercial towing service before towing.
● A warning message for the hybrid system is shown on the multi-
information display and the vehicle does not move.
● The vehicle makes an abnormal sound.
Do not tow with a sling-type truck
to prevent body damage.
If your vehicle needs to be towed
If towing is necessary, we re commend having your vehicle
towed by your Toyota dealer or commercial towing service,
using a wheel-lift type truck or flatbed truck.
Use a safety chain system for all towing, and abide by all state/
provincial and local laws.
If towing your vehicle with a wheel-lift type truck, use a towing
dolly. (→ P. 563, 564)
Situations when it is necessary to contact dealers before towing
Towing with a sling-type truck

5638-2. Steps to take in an emergency
8
When trouble arises
HIGHLANDER_HV_U (OM0E032U)
If your vehicle is transported by a
flatbed truck, it should be tied
down at the locations shown in the
illustration.
If you use chains or cables to tie
down your vehicle, the angles
shaded in black must be 45°.
Do not overly tighten the tie
downs or the vehicle may be dam-
aged.
Towing with a wheel-lift type truck
From the frontFrom the rear
Use a towing dolly under the rear
wheels. Use a towing dolly under the
front wheels.
Using a flatbed truck

5648-2. Steps to take in an emergency
HIGHLANDER_HV_U (OM0E032U)
WARNING
Observe the following precautions.
Failure to do so may result in death or serious injury.
■When towing the vehicle
Be sure to transport the vehicle with all
four wheels raised off the ground. If the
vehicle is towed with the tires contacting
the ground, the drivetrain or related parts
may be damaged, the vehicle may fly off
the truck, or electricity generated by the
operation of the motor may cause a fire
to occur depending on the nature of the
damage or malfunction.

5658-2. Steps to take in an emergency
8
When trouble arises
HIGHLANDER_HV_U (OM0E032U)
NOTICE
■To prevent damage to the vehicle when towing using a wheel-lift type
truck
● Do not tow the vehicle from the rear when the power switch is off.
The steering lock mechanism is not strong enough to hold the front wheels
straight.
● When raising the vehicle, ensure adequate ground clearance for towing at
the opposite end of the raised vehicle. Without adequate clearance, the
vehicle could be damaged while being towed.
■ To prevent damage to the vehicle wh en towing with a sling-type truck
Do not tow with a sling-type truck, either from the front or rear.
■ Recreational towing (beh ind motor home, etc.)
Never dinghy tow your vehicle to prevent
causing serious damage to the hybrid
transmission and AWD system.
(→P. 224)

6128-2. Steps to take in an emergency
HIGHLANDER_HV_U (OM0E032U)
Remove the center wheel ornament by pushing from the reverse
side.
Be careful not to lose the wheel ornament.
Stand the spare tire against the
bumper with the inner surface
facing toward you. Pass the
hoist assembly (C) and holding
bracket (B) through the wheel
opening.
Fully depress the secondary
latch (A) and install the bracket
(B) to the hoist assembly (C).
WARNING
■Stowing the flat tire
Failure to follow steps listed under st owing the tire may result in damage
to the spare tire carrier and loss of the tire, which could result in serious
injury or death.
Stowing the flat tire, jack and all tools (with a compact spare tire)
1
2
3

6148-2. Steps to take in an emergency
HIGHLANDER_HV_U (OM0E032U)
Remove the center wheel ornament by pushing from the reverse
side.
Be careful not to lose the wheel ornament.
Stand the spare tire against the
bumper with the inner surface
facing toward you and install
the outside spare tire cover.
Pass the hoist assembly (C)
and holding bracket (B) through
the wheel opening.
WARNING
■Stowing the flat tire
Failure to follow steps listed under st owing the tire may result in damage
to the spare tire carrier and loss of the tire, which could result in serious
injury or death.
Stowing the flat tire, jack and all tools (with a full-size spare tire)
1
2
3