TOYOTA HIGHLANDER HYBRID 2020 Owners Manual (in English)

4116-3. Do-it-yourself maintenance
HIGHLANDER HV_U
6
Maintenance and care
stick.
■Checking the engine oil
1 Park the vehicle on level
ground. After warming up the
engine and turning off the
hybrid system, wait more
than 5 minutes for the oil to
drain back into the bottom of
the engine.
2 Holding a rag under the end,
pull the dipstick out.
3 Wipe the dipstick clean.
4 Reinsert the dipstick fully.
5 Holding a rag under the end,
pull the dipstick out and
check the oil level.
Low
Normal
Excessive
The shape of the dipstick may differ depending on the type of vehicle or
engine.
6
Wipe the dipstick and reinsert
it fully.
■Checking the oil type and
preparing the item needed
Make sure to check the oil type
and prepare the items needed
before adding oil.
 Engine oil selection
P.508
 Oil quantity (Low  Full)
1.6 qt. (1.5 L, 1.3 Imp. qt.)
 Item
Clean funnel
■Adding engine oil
If the oil level is below or near
the low level mark, add engine
oil of the same type as that
already in the engine.
1 Remove the oil filler cap by
turning it counterclockwise.
2 Add engine oil slowly, check-
ing the dipstick.
3 Install the oil filler cap by
turning it clockwise.
■Engine oil consumption
A certain amount of engine oil will

4126-3. Do-it-yourself maintenance
HIGHLANDER HV_Ube consumed while driving. In the
following situatio
ns, oil consump-
tion may increase, and engine oil
may need to be refilled in between
oil maintenance intervals.
●When the engine is new, for
example directly after purchasing
the vehicle or after replacing the
engine
●If low quality oil or oil of an inap-
propriate viscosity is used
●When driving at high engine
speeds or with a heavy load,
when towing, or when driving
while accelerating o r decelerating
frequently
●When leaving the engine idling for
a long time, or wh en driving fre-
quently through heavy traffic
■After changing the engine oil
The engine oil maintenance data
should be reset. Perform the follow-
ing procedures:
4.2-inch display
1 Press or of the meter
control switch to select .
2 Press or of the meter
control switch, select and
then press and hold .
3 Press or of the meter
control switch, se lect “Oil Mainte-
nance” and then press .
4 Select “Yes” and press .
5 A message will be displayed on
the multi-information display
when the reset procedure has
been completed.
7-inch display
1 Press or of the meter
control switch to select .
2 Press or of the meter
control switch, select and
then press and hold . 3
Press or of the meter
control switch, select “Oil Mainte-
nance” and then press .
4 Select “Yes” and press .
5 A message will be displayed on
the multi-inform ation display
when the reset procedure has
been completed.
WA R N I N G
■Used engine oil
●Used engine oil contains poten-
tially harmful contaminants
which may cause skin disorders
such as inflammation and skin
cancer, so care should be taken
to avoid prolonged and
repeated contact. To remove
used engine oil from your skin,
wash thoroughly with soap and
water.
●Dispose of used o il and filters
only in a safe and acceptable
manner. Do not dispose of used
oil and filters in h ousehold trash,
in sewers or onto the ground.
Call your Toyota dealer, service
station or auto parts store for
information concerning recy-
cling or disposal.
●Do not leave used engine oil
within the reach of children.
NOTICE
■To prevent serious engine
damage
Check the oil le vel on a regular
basis.
■When replacing the engine oil
●Be careful not to spill engine oil
on the vehicle components.
●Avoid overfilling, or the engine
could be damaged.

4136-3. Do-it-yourself maintenance
HIGHLANDER HV_U
6
Maintenance and care
■Engine coolant reservoir
The coolant level is satisfactory
if it is between the “FULL” and
“LOW” lines on the reservoir
when the engine is cold.
Reservoir cap
“FULL” line
“LOW” line
I f t he le ve l is on o r be low th e “L O W ”
line, add coolant up to the “FULL”
line. ( P.497)
■Power control unit coolant
reservoir
The coolant level is satisfactory
if it is between the “FULL” and
“LOW” lines on the reservoir
when the hybrid system is cold.
Reservoir cap
“FULL” line
“LOW” line
If the level is on or below the “LOW”
line, add coolant up to the “FULL”
line. ( P.497)
■Coolant selection
Only use “Toyota Super Long Life
Coolant” or a similar high quality
ethylene glycol ba sed non-silicate,
non-amine, non-nitrite, and
non-borate coolant with long-life
hybrid organic acid technology.
U.S.A.:
“Toyota Super Long Life Coolant” is
a mixture of 50% c oolant and 50%
deionized water. (Minimum tem-
perature: -31°F [-35°C])
Canada:
“Toyota Super Long Life Coolant” is
a mixture of 55% c oolant and 45%
deionized water. (Minimum tem-
perature: -44°F [-42°C])
For more details about coolant, con-
tact your Toyota dealer.
NOTICE
●Check the oil le vel on the dip-
stick every time you refill the
vehicle.
●Be sure the engine oil filler cap
is properly tightened.
■If oil is spilled on the engine
cover
To prevent the engine cover from
being damaged, remove any
engine oil from the engine cover
as soon as possi ble using a neu-
tral detergent. Do not use an
organic solvent such as brake
cleaner.
Checking the coolant

4146-3. Do-it-yourself maintenance
HIGHLANDER HV_U
■If the coolant level drops within
a short time of replenishing
Visually check the radiator, hoses,
engine/power control unit coolant
reservoir caps, drain cock and water
pump.
If you cannot find a leak, have your
Toyota dealer test the cap and
check for leaks in the cooling sys-
tem.
Check the radiator and con-
denser and clear away any for-
eign objects. If either of the
above parts is extremely dirty or
you are not sure of their condi-
tion, have your vehicle inspected by your Toyota dealer.
■Checking fluid level
The brake fluid level should be
between the “MAX” and “MIN”
lines on the tank.
■Adding fluid
Make sure to check the fluid
type and prepare the necessary
item.
 Fluid type
SAE J1703 or FMVSS No.116 DOT
3 brake fluid
Item
Clean funnel
■Brake fluid can absorb moisture
from the air
Excess moisture in the brake fluid
can cause a dangerous loss of brak-
ing efficiency. Use only newly
WA R N I N G
■When the hybrid system is
hot
Do not remove the engine/power
control unit coolant reservoir caps
and radiator cap.
The cooling system may be under
pressure and may spray hot cool-
ant if the cap is removed, causing
serious injuries, such as burns.
NOTICE
■When adding coolant
Coolant is neither plain water nor
straight antifreeze. The correct
mixture of water and antifreeze
must be used to provide proper
lubrication, corrosion protection
and cooling. Be sure to read the
antifreeze or coolant label.
■If you spill coolant
Be sure to wash it off with water to
prevent it from d amaging parts or
paint.
Checking the radiator and
condenser
WA R N I N G
■When the hybrid system is
hot
Do not touch the radiator or con-
denser as they may be hot and
cause serious injuries, such as
burns.
Checking and adding the
brake fluid

4156-3. Do-it-yourself maintenance
HIGHLANDER HV_U
6
Maintenance and care
opened brake fluid.
If any washer does not work or
the warning message appears
on the multi-information display,
the washer tank may be empty.
Add washer fluid.
WA R N I N G
■When filling the reservoir
Take care as brake fluid can harm
your hands and eyes and damage
painted surfaces.
If fluid gets on your hands or in
your eyes, flush t he affected area
with clean water immediately.
If you still experien ce discomfort,
see a doctor.
NOTICE
■If the fluid level is low or high
It is normal for the brake fluid level
to go down slightly as the brake
pads wear out or when the fluid
level in the accumulator is high.
If the reservoir needs frequent
refilling, there ma y be a serious
problem.
Washer fluid
WA R N I N G
■When adding washer fluid
Do not add washer fluid when the
hybrid system is hot or operating
as washer fluid contains alcohol
and may catch fire if spilled on the
engine, etc.
NOTICE
■Do not use any fluid other
than washer fluid
Do not use soapy water or engine
antifreeze instead of washer fluid.
Doing so may cause streaking on
the vehicle’s painted surfaces, as
well as damaging the pump lead-
ing to problems of the washer
fluid not spraying.
■Diluting washer fluid
Dilute washer fluid with water as
necessary.
Refer to the freezing tempera-
tures listed on the label of the
washer fluid bottle.

4166-3. Do-it-yourself maintenance
HIGHLANDER HV_U
The 12-volt battery is located in
the right-hand side of luggage
compartment.
Open the deck board.
Disengage the 8 claws and pull
the side deck board to remove
it. Make sure that the 12-volt bat-
tery terminals are not corroded
and that there are no loose con-
nections, cracks, or loose
clamps.
Te r m i n a l s
Hold-down clamp
■Before recharging
When recharging, the 12-volt bat-
tery produces hydrogen gas which
is flammable and explosive. There-
fore, observe the following precau-
tions before recharging:
●If recharging with the 12-volt bat-
tery installed on the vehicle, be
sure to disconnect the ground
cable.
●Make sure the power switch on
the charger is off when connecting
and disconnecting the charger
cables to the 12-volt battery.
12-volt batter y
Location
Before removing the
12-volt battery cover
Removing the 12-volt bat-
tery cover
Exterior

4176-3. Do-it-yourself maintenance
HIGHLANDER HV_U
6
Maintenance and care
■After recharging/reconnecting
the 12-volt battery
●The hybrid system may not start.
Follow the procedure below to ini-
tialize the system.
1 Shift the shift lever to P.
2 Open and close any of the doors.
3 Restart the hybrid system.
●Unlocking the doors using the
smart key system may not be pos-
sible immediately after reconnect-
ing the 12-volt battery. If this
happens, use the wireless remote
control or the mechanical key to
lock/unlock the doors.
●Start the hybrid system with the
power switch in ACC. The hybrid
system may not start with the
power switch turned off. However,
the hybrid system will operate nor-
mally from the second attempt.
●The power switch mode is
recorded by the vehicle. If the
12-volt battery is reconnected, the
vehicle will return the power
switch mode to the status it was in
before the 12-volt battery was dis-
connected. Make sure to turn off
the power before disconnect the
12-volt battery. Take extra care
when connecting the 12-volt bat-
tery if the power switch mode prior
to discharge is unknown.
If the system will not start even after
multiple attempts at all the methods
above, contact your Toyota dealer.
WA R N I N G
■Chemicals in the 12-volt bat-
tery
The 12-volt battery contains poi-
sonous and corrosi ve sulfuric acid
and may produce hydrogen gas
which is flammable and explosive.
To reduce the risk of death or seri-
ous injury, take th e following pre-
cautions while working on or near
the 12-volt battery:
●Do not cause sparks by touch-
ing the 12-volt battery terminals
with tools.
●Do not smoke or light a match
near the 12-volt battery.
●Avoid contact with eyes, skin
and clothes.
●Never inhale or swallow electro-
lyte.
●Wear protective safety glasses
when working near the 12-volt
battery.
●Keep children away from the
12-volt battery.
■Where to safely charge the
12-volt battery
Always charge the 12-volt battery
in an open area. Do not charge
the 12-volt battery in a garage or
closed room where there is insuf-
ficient ventilation.
■How to recharge the 12-volt
battery
Only perform a s low charge (5 A
or less). The 12-volt battery may
explode if charg ed at a quicker
rate.
■Emergency measures regard-
ing electrolyte
●If electrolyte gets in your eyes
Flush your eyes with clean
water for at least 15 minutes
and get immediate medical
attention. If possible, continue
to apply water with a sponge or
cloth while traveling to the near-
est medical facility.
●If electrolyte gets on your skin
Wash the affected area thor-
oughly. If you feel pain or burn-
ing, get medical attention
immediately.

4186-3. Do-it-yourself maintenance
HIGHLANDER HV_U
Check if the treadwear indica-
tors are showing on the tires.
Also check the tires for uneven
wear, such as excessive wear
on one side of the tread.
Check the spare tire condition
and pressure if not rotated.
New tread
Worn tread
Treadwear indicator
The location of treadwear indicators
is shown by a “TWI” or “ ” mark,
WA R N I N G
●If electrolyte gets on your
clothes
It can soak through clothing on
to your skin. Immediately take
off the clothing and follow the
procedure above if necessary.
●If you accidentally swallow elec-
trolyte
Drink a large quantity of water
or milk. Get emergency medical
attention immediately.
■When replacing the 12-volt
battery
Use a 12-volt battery designed for
this vehicle. Failure to do so may
cause gas (hydrogen) to enter the
passenger compartment, causing
a fire or explosion.
For replacement of the 12-volt
battery, contact your Toyota
dealer.
■When handling the 12-volt
battery
P. 4 9 5
NOTICE
■When recharging the 12-volt
battery
Never recharge the 12-volt bat-
tery while the hybrid system is
operating. Also, b e sure all acces-
sories are turned off.
Tires
Replace or rotate tires in
accordance with mainte-
nance schedules and tread-
wear.
Checking tires

4196-3. Do-it-yourself maintenance
HIGHLANDER HV_U
6
Maintenance and care
etc., molded into the sidewall of
each tire.
Replace the tires if the treadwear
indicators are showing on a tire.
■When to replace your vehicle’s
tires
Tires should be replaced if:
●The treadwear indicators are
showing on a tire.
●You have tire damage such as
cuts, splits, cracks deep enough
to expose the fabric, and bulges
indicating internal damage.
●A tire goes flat r epeatedly or can-
not be properly repaired due to the
size or location of a cut or other
damage.
If you are not sure, consult with your
Toyota dealer.
■Tire life
Any tire over 6 years old must be
checked by a qualified technician
even if it has seldom or never been
used or damage i s not obvious.
■Proper storage of the spare tire
As an improperly stored spare tire
may cause damage to the wire
cable that holds it, check that the
spare tire is stored properly on a
daily basis.
●If the stored spare tire appears to
be slanted or rattl es while driving,
the spare tire may not be properly
stored. Store the spare tire again
by performing the following tire
change procedure correctly: 1
If the spare tire is slanted, the
hoist assembly may be stuck in
the wheel opening. If the spare
tire rattles while driving, it may
not be fully raised. Lower the
spare tire to the ground and
make sure that the hoist assem-
bly is perpendicular to the wheel
opening.
2 Raise the tire slowly and steadily
until a click is heard and the jack
handle skips.
If the spare tire cannot be lowered,
the wire cable may be severed.
Have the vehicle inspected at your
Toyota dealer.
■Maximum load of tire
Check that the n umber given by
dividing the maximum load by 1.10
of the replacement tire is greater
than 1/2 of the Gross Axle Weight
Ratings (GAWR) of either the front
axle or the rear axle, whichever is
greater.
For the GAWR, see the Certification
Label.
For the maximum load of the tire,
see the load limit at maximum cold
tire inflation pressure mentioned on
the sidewall of the tire. ( P.516)
■Tire types
●Summer tires
Summer tires are high-speed perfor-
mance tires best suited to highway
driving under dry conditions. Since
summer tires do not have the same
traction performance as snow tires,
summer tires are inadequate for

4206-3. Do-it-yourself maintenance
HIGHLANDER HV_Udriving on snow-covered or icy
roads. For driving on snow-covered
roads or icy roads, the use of snow
tires is recommended. When install-
ing snow tires, be sure to replace all
four tires.
●All season tires
All season tires are designed to pro-
vide better traction in snow and to
be adequate for driving in most win-
ter conditions a s well as for use
year-round. All season tires, how-
ever, do not have adequate traction
performance compared with snow
tires in heavy or loose snow. Also,
all season tires fall short in accelera-
tion and handling performance com-
pared with summer tires in highway
driving.
●Snow tires
For driving on snow-covered roads
or icy roads, we recommend using
snow tires. If you need snow tires,
select tires of the same size, con-
struction and load capacity as the
originally installed tires. Since your
vehicle has radial t ires as original
equipment, make sure your snow
tires also have radial construction.
Do not install stud ded tires without
first checking local regulations for
possible restrictions. Snow tires
should be installed on all wheels.
(  P.327)
■If the tread on snow tires wears
down below 0.16 in. (4 mm)
The effectiveness of the tires as
snow tires is lost.
WA R N I N G
■When inspecting or replacing
tires
Observe the following precautions
to prevent accidents.
Failure to do so may cause dam-
age to parts of the drive train as
well as dangerous handling char-
acteristics, which may lead to an
accident resulting in death or seri-
ous injury.
●Do not mix tires of different
makes, models or tread pat-
terns.
Also, do not mix tires of remark-
ably different treadwear.
●Do not use tire sizes other than
those recommended by Toyota.
●Do not mix differently con-
structed tires (rad ial, bias-belted
or bias-ply tires).
●Do not mix summer, all season
and snow tires.
●Do not use tires that have been
used on another vehicle.
Do not use tires if you do not
know how they were used previ-
ously.
●Do not tow if your vehicle has a
compact spare tire installed.
NOTICE
■Driving on rough roads
Take particular care when driving
on roads with loose surfaces or
potholes.
These conditions may cause
losses in tire inflation pressure,
reducing the cush ioning ability of
the tires. In addition, driving on
rough roads may cause damage
to the tires themselves, as well as
the vehicle’s wheels and body.