TOYOTA HIGHLANDER HYBRID 2020 Owners Manual (in English)

551
HIGHLANDER HV_U
Index
.What to do if... (Trouble-shooting) ................... 552
Alphabetical Index....... 555

552What to do if... (Troubleshooting)
HIGHLANDER HV_U
1-1.What to do if... (Troubleshooting)What to do if... (Troubleshooting)
 If you lose your mechanical
keys, new genuine mechani-
cal keys can be made by your
Toyota dealer. ( P.488)
 If you lose your electronic
keys, the risk of vehicle theft
increases significantly. Con-
tact your Toyota dealer imme-
diately. ( P.488)
 Is the electronic key battery
weak or depleted? ( P.438)
 Is the power switch in ON?
When locking the doors, turn the
power switch off. ( P.215)
 Is the electronic key left inside
the vehicle?
When locking the doors, make sure
that you have the electronic key on
your person.
 The function may not operate properly due to the condition
of the radio wave. (
P.147)
 Is the child-protector lock set?
The rear door cannot be opened
from inside the vehicle when the
lock is set. Open the rear door from
outside and then unlock the
child-protector lock. ( P.134)
 Did you press the power
switch while firmly depress-
ing the brake pedal?
( P.213)
 Is the shift lever in P?
( P.213)
 Is the electronic key any-
where detectable inside the
vehicle? ( P.146)
 Is the steering wheel
unlocked? ( P.214)
 Is the electronic key battery
weak or depleted?
In this case, the h ybrid system can
be started in a temporary way.
(  P.490)
 Is the 12-volt battery dis-
charged? ( P.491)
If you have a problem,
check the following before
contacting your Toyota
dealer.
The doors cannot be
locked, unlocked, opened
or closed
You lose your keys
The doors cannot be
locked or unlocked
The rear door cannot be
opened
If you think something is
wrong
The hybrid system does
not start

553What to do if... (Troubleshooting)
HIGHLANDER HV_U
 Is the power switch in ON?
If you cannot release the shift lever
by depressing the brake pedal with
the power switch in ON ( P.221)
 It is locked automatically to
prevent theft of the vehicle.
( P.214)
 Is the window lock switch
pressed?
The power window except for the
one at the driver’s seat cannot be
operated if the win dow lock switch
is pressed. ( P.181)
 The auto power off function
will be operated if the vehicle
is left in ACC or ON (the
hybrid system is not operat-
ing) for a period of time.
( P.216)
 The seat belt reminder light is flashing
Are the driver and the passengers
wearing the seat belts? (
P.463)
 The parking brake indicator is
on
Is the parking br ake released?
(  P.224)
Depending on the situation,
other types of warning buzzer
may also sound. ( P.460, 470)
 Did anyone inside the vehicle
open a door during setting the
alarm?
The sensor detects it and the alarm
sounds. ( P. 8 1 )
Do one of the following to stop
the alarms:
 Unlock the doors.
 Turn the power switch to ACC
or ON, or start the hybrid sys-
tem.
 Is the message displayed on
the multi-information display?
Check the message on the
multi-informat ion display. (P.470)
The shift lever cannot be
shifted from P even if you
depress the brake pedal
The steering wheel can-
not be turned after the
hybrid system is stopped
The windows do not open
or close by operating the
power window switches
The power switch is
turned off automatically
A warning buzzer sounds
during driving
An alarm is activated and
the horn sounds (vehicles
with an alarm)
A warning buzzer sounds
when leaving the vehicle
A warning light turns on
or a warning message is
displayed

554What to do if... (Troubleshooting)
HIGHLANDER HV_U
 When a warning light turns on
or a warning message is dis-
played, refer to P.460, 470.
 Stop the vehicle in a safe
place and replace the flat tire
with the spare tire. ( P.474)
 Try the procedure for when
the vehicle becomes stuck in
mud, dirt, or snow. ( P.500)
When a problem has
occurred
If you have a flat tire
The vehicle becomes
stuck

555Alphabetical Index
HIGHLANDER HV_U
Alphabetical Index
A
A/C ........................................... 336 Air conditioning filter ............. 433
Automatic air conditioning sys-tem ..................................... 336
Eco air conditioning mode .... 343
Front seat concentrated airflow mode (S-FLOW) ................. 345
Rear automatic air conditioning system ................................ 348
ABS (Anti-lock Brake System) ............................................... 319Warning light ........................ 462
ACA (Active Cornering Assist) ............................................... 319
Active Cornering Assist (ACA) ............................................... 319
Adaptive Front-lighting System (AFS)...................................... 231
AFS (Adaptive Front-lighting System) ................................. 231
AHB (Automatic High Beam) . 232
Air conditioning filter ............. 433
Air conditioning system ........ 336 Air conditioning filter ............. 433
Automatic air conditioning sys-tem ..................................... 336
Eco air conditioning mode .... 343
Front seat concentrated airflow mode (S-FLOW) ................. 345
Rear automatic air conditioning system ................................ 348
Airbags Airbag operating conditions.... 36
Airbag precautions for your child............................................. 39
Correct driving posture ........... 25
Curtain shield airbag operating conditions ............................. 37
Curtain shield airbag precautions ............................................. 39 Front passenger occupant clas-
sification system ...................43
General airbag precautions ....39
Locations of airbags ...............34
Modification and disposal of air- bags......................................42
Side airbag operating conditions .............................................37
Side airbag precautions..........39
Side and curtain shield airbags operating conditions .............37
Side and curtain shield airbags precautions ...........................39
SRS airbags ...........................34
SRS warning light .................462
Alarm .........................................81 Warning buzzer ....................460
Anchor brackets ... ..............52, 62
Antennas (smart key system)146
Anti-lock Brake System (ABS) ...............................................319Warning light.........................462
Approach warning ..................277
Armrest ......... ......................... ..376
Assist grips .............................376
Audio system-linked display .96, 106
Automatic air conditioning sys- tem .........................................336Eco air conditioning mode ....343
Automatic headlight leveling system ...................................230
Automatic High Beam ............232
Automatic light control system ...............................................230
Auxiliary boxes ...............362, 367
Average fuel economy .....94, 103
Average vehicle speed .....96, 106
AWD Control .....................97, 106
B
Back door ................................135

556Alphabetical Index
HIGHLANDER HV_U
Back-up lights Replacing light bulbs ............ 443
Battery (12-volt battery) Battery checking................... 416
If the 12-volt battery is dis-charged .............................. 491
Preparing and c hecking before
winter.................................. 327
Replacing ............................. 494
Warning light ........................ 461
Battery (traction battery) ......... 75
Blind Spot Monitor (BSM) ...... 280
Brake Brake hold ............................ 227
Fluid ............................. 414, 511
Parking brake ....................... 224
Regenerative braking ............. 72
Warning light ........................ 460
Brake assist ............................ 319
Break-in tips ........ ................... 191
Brightness control Instrument panel light control . 92
BSM (Blind Spot Monitor) ...... 280
Buzzer Hands off steering wheel warn-ing (LTA) ............................. 265
C
Care Exterior ................................. 394
Interior .................................. 397
Seat belts ............................. 397
Wheels and wheel ornaments........................................... 394
Cargo capacity ....................... 200
Cargo net hooks .. ................... 364
Chains ..................................... 328
Child restraint system Fixed with a LATCH system ... 60
Fixed with a seat belt ............. 55
Front passenger occupant clas-sification system ................... 43 Points to remember ................50
Riding with children ................49
Types of child restraint system
installation method ...............52
Using an anchor bracket ........62
Child safety 12-volt battery precautions .417, 495
Airbag precautions .................39
Back door precautions..........135
Child restraint system .............52
Heated steering wheel and seat heater precautio ns..............352
How your child should wear the seat belt ................................28
Moon roof precautions..........183
Panoramic moon roof precau- tions ....................................187
Power window lock switch ....181
Power window precautions...180
Rear door child-protectors ....134
Removed electronic key battery precautions .........................439
Seat belt extender precautions .............................................29
Seat belt precautions..............49
Child-protectors......................134
Cleaning Exterior .................................394
Interior ..................................397
Radar sensor ........................244
Seat belts .............................397
Wheels and wheel ornaments...........................................394
Clock ....................................89, 92
Coat hooks ..............................377
Condenser ............. ..................414
Console box ............................360
Conversation mirror ...............383
Cooling system .......................413 Engine overheating ..............497
Hybrid system overheating ...498

557Alphabetical Index
HIGHLANDER HV_U
Cruise control Dynamic radar cruise control with full-speed range .......... 270
Cup holders ............................ 361
Current fuel consumption94, 103
Curtain shield airbags ............. 34
Customizable features ........... 526
D
Daytime running light system229 Replacing light bulbs ............ 443
Defogger Outside rear view mirrors ... 338, 342
Rear window ................ 338, 342
Windshield.................... 338, 341
Differential Rear differential oil ............... 510
Digital Rearview Mirror .......... 167
Dimension ............................... 504
Dinghy towing ........................ 212
Display Dynamic radar cruise control with full-speed range .......... 270
Energy monitor ..................... 117
Head-up display ................... 112
Intuitive parking assist .......... 286
LTA (Lane Tracing Assist) ..... 262
Multi-informatio n display 92, 102
RCTA .................................... 294
Toyota Multi-operation touch 334
Warning message ................ 470
Distance until next engine oil change..................................... 91
Do-it-yourself maintenance ... 401
Door courtesy lights .............. 356
Door lock Back door ............................. 135
Side doors ............................ 131
Smart key system................. 146
Wireless remote control ....... 129 Doors
Automatic door locking and unlocking system ................134
Back door .............................135
Door glasses ........................179
Door lock ..............................135
Open door warning buzzer .132, 134
Outside rear view mirrors .....177
Rear door child-protectors ....134
Drive distance ...................96, 106
Drive information ..............96, 106
Driver’s seat position memory Driving position memory .......159
Memory recall function .........160
Drive-start control ..................191
Driving Break-in tips .........................191
Correct driving posture ...........25
Driving mode select switch ...316
Hybrid vehicle dri ving tips .....325
Procedures ...........................190
Winter drive tips....................327
Driving informatio n display ...93,
103
Driving mode select switch ...316
Driving position memory .......159 Memory recall function .........160
Driving range ....................94, 103
Driving support system informa- tion display......................96, 106
Dynamic radar cruise control with full-speed range............270Warning message.................279
E
ECB (Electronically Controlled Brake System).......................319
ECO Accelerator Guidance....94, 104
Eco drive mode .......................316
Eco score ..........................94, 104

558Alphabetical Index
HIGHLANDER HV_U
EDR (Event data recorder)......... 7
E-Four ...................................... 320
Elapsed time ..................... 96, 106
Electric motor (traction motor)71
Electric Power Steering (EPS) ............................................... 320Warning light ........................ 463
Electronic key ......................... 128 Battery-saving function......... 147
If the electronic key does not operate properly ................. 489
Replacing the battery ........... 438
Electronic roof sunshade Jam protection function ........ 186
Operation ............................. 185
Electronically Controlled Brake System (ECB) ....................... 319
Emergency flashers ............... 452
Emergency, in case of If a warning buzzer sounds .. 460
If a warning light turns on ..... 460
If a warning message is dis-played................................. 470
If the 12-volt battery is dis- charged .............................. 491
If the electronic key does not operate properly ................. 489
If the fuel filler door cannot be opened ............................... 488
If the hybrid sy stem will not start
........................................... 486
If the vehicle is trapped in rising water .................................. 453
If you have a flat tire ............. 474
If you lose your keys ............ 488
If you think something is wrong ........................................... 458
If your vehicle becomes stuck ........................................... 500
If your vehicle has to be stopped in an emergency................. 452 If your vehicle needs to be towed
...........................................455
If your vehicle ove rheats ......497
Energy monitor ....................... 117
Engine ACCESSORY mode . ............216
Compartment........................410
Engine switch .......................213
Hood .....................................408
How to start the hybrid system ...........................................213
Identification number ............506
If the hybrid sys tem will not start
...........................................486
If your vehicle has to be stopped in an emergency .................452
Ignition switch (power switch) ...........................................213
Overheating ..........................497
Power switch ........................213
Tachometer.............................89
Engine coolant Capacity ...............................509
Checking ..............................413
Preparing and checking before winter ..................................327
Engine coolant temperature gauge .......................................89
Engine oil Capacity ...............................508
Checking ..............................410
Preparing and checking before winter ..................................327
Warning light.........................461
Engine oil maintenance data .412
Engine switch (power switch)213 If your vehicle has to be stopped in an emergency .................452
EPS (Electric Po wer Steering)
...............................................320 Warning light.........................463
EV drive mode.........................218

559Alphabetical Index
HIGHLANDER HV_U
EV indicator .............................. 72
Event data recorder (EDR)......... 7
F
Flat tire Tire pressure warning system........................................... 421
Vehicles with a spare tire ..... 474
Floor mats ................................. 24
Fluid Brake .................................... 511
Hybrid transmission.............. 510
Washer ................................. 415
Fog lights Switch................................... 235
Footwell light .................... ...... 356
Front passenger occupant clas- sification system .................... 43
Front seats Adjustment ........................... 153
Cleaning ............................... 397
Correct driving posture ........... 25
Driving position memory....... 159
Head restraints ..................... 162
Memory recall function ......... 160
Seat heaters ......................... 352
Seat position memory .......... 159
Seat ventilators .................... 352
Front side marker light Light switch .......................... 229
Front side marker lights Replacing light bulbs ............ 443
Front turn signal lights Replacing light bulbs ............ 443
Turn signal lever ................... 223
Fuel Capacity ............................... 507
Fuel gauge ............................. 89
Information ........................... 514
Refueling .............................. 240
Type ..................................... 507
Warning light ........................ 463 Fuel consumption
Average fuel economy ....94, 103
Current fuel consumption94, 103
Fuel economy ...................94, 103
Fuel filler door If the fuel filler door cannot be opened ...............................488
Refueling ..............................240
Fuel gauge.................................89
Fuses .......................................439
G
Garage door opene r ...............384
Gauges ......................................89
Glove box ................................360
Glove box light........................360
H
Head restraints .......................162
Headlight aim ..........................442
Headlights Adaptive Front-lighting System (AFS) ..................................231
Automatic High Beam system ...........................................232
Light switch...........................229
Replacing light bulbs ............443
Head-up display ...................... 112 Driving information display area........................................... 112
Hybrid System Indicator ....... 115
Navigation system-linked display ........................................... 115
Settings ................................ 114
Heated steering wheel............352
Heaters Automatic air conditioning sys-tem .....................................336
Heated steering wheel..........352
Outside rear view mirrors ...338, 342

560Alphabetical Index
HIGHLANDER HV_U
Rear automatic air conditioning system ................................ 348
Seat heaters ......................... 352
High mounted stoplight Replacing light bulbs ............ 443
High-voltage components ....... 75
Hill-start assist control .......... 319
Hood Open .................................... 408
Hooks Cargo net hooks ................... 364
Coat hooks ........................... 377
Retaining hooks (floor mat) .... 24
Horn ......................................... 165
Hybrid battery (tr action battery)
Location.................................. 75
Specification ......................... 508
Warning message .................. 78
Hybrid battery (traction battery) air vents .................................. 77
Hybrid system .......................... 71 Acoustic Vehicle Alerting System............................................. 73
Emergency shut off system .... 78
Energy monitor/consumption screen ................................ 117
EV drive mode...................... 218
High voltage components....... 75
Hybrid system precautions ..... 75
If the hybrid sy stem will not start
........................................... 486
Overheating.......................... 498
Power (ignition) switch ......... 213
Regenerative braking ............. 72
Starting the hybrid system.... 213
Hybrid System Indicator .. 90, 115
Hybrid transmission .............. 220 S mode ................................. 222
Hybrid vehicle driving tips .... 325
I
I/M test ..................................... 404 Identification
Engine ..................................506
Vehicle ..................................504
Ignition switch (power switch) ...............................................213Auto power off fun ction .........216
Changing the power switch modes.................................216
If your vehicle has to be stopped in an emergency .................452
Immobilizer system ..................79
Indicators ..................................86
Initialization Items to initialize ...................538
Maintenance .................401, 412
Power windows ....................179
Tire pressure w arning system
...........................................424
Inside rear view m irror ...166, 167
Instrument panel light control .92
Interior lights...........................356 Front interior light .................356
Rear interior light ..................356
Intuitive parking assist Function................................286
Warning message.................289
J
JackPositioning a floor jack .........409
Vehicle-equipped jack ..........475
Jack handle .............................475
Jam protection function Electronic roof sunshade ......186
Moon roof .............................182
Panoramic moon r oof ...........186
Power back door ..................140
Power windows ....................179