driver TOYOTA HIGHLANDER HYBRID 2020 Warranties & Maintenance Guides (in English)

SAFETY PRECAUTIONS
Your Highlander Hybrid has both high-voltage DC and AC systems as well as a 12-volt system.
Both DC and AC high voltage are very dangerous and can cause personal injury, severe burns,
electric shock and even fatal injury.
To avoid personal injury, please follow all caution labels attached to high-voltage parts. Do not
touch or attempt to remove or replace any high-voltage (orange-colored) wiring and connectors.
Do not touch the service plug, which is on the driver’s side of the vehicle under the carpeted
ap on the oor next to the second-row bench seat.
If an accident occurs, do not touch any high-voltage wiring, connectors or parts such as the
inverter unit or hybrid vehicle battery assembly.
Do not touch the potassium hydroxide electrolyte that might spill or leak from the hybrid vehicle
battery as the result of an accident. If potassium hydroxide electrolyte gets on your skin or in
your eyes, neutralize it immediately with a saturated boric acid solution (ratio: 80 grams boric
acid to two liters water). Seek immediate medical attention.
If a vehicle re occurs, extinguish it with a Class D powder-type re extinguisher.
Toyota recommends having maintenance and repairs for your Highlander Hybrid
performed by an authorized Toyota dealership. To locate your nearest authorized
Toyota dealership, contact the Toyota Customer Experience Center at (800) 331-4331
or log on to www.toyota.com .
18-TCS-12620-Toyota WMG - MY20 Highlander HybridCOVER.indd 312/12/19 1:28 AM

5Introduction
IF YOU NEED ASSISTANCE
INTRODUCTION
B
oth Toyota and your Toyota dealer
are dedicated to serving your
automotive needs. Your complete
satisfaction is our rst priority. Should
you have a problem or concern — either
during or after the warranty period —
please take the following steps to ensure
the quickest possible response:
Step 1
Discuss the situation with a dealership
manager, such as the service manager
or customer relations manager. In most
cases, a satisfactory solution can be
reached at this step.
Step 2
If the dealership does not address your
concern to your satisfaction, call the
Toyota Customer Experience Center
at (800) 331-4331.
Please have the following information
ready when you call:
• Your Toyota’s vehicle identification number
(located on the driver’s side corner of the
dashboard, under the windshield)
• Current mileage on your vehicle
• Name of your Toyota dealership
A Toyota customer relations representative
will assist you in working with the dealership
to nd a satisfactory solution.
Step 3
If your concern has still not been resolved
to your satisfaction, Toyota offers
additional assistance through the Dispute
Settlement Program, a dispute resolution
program administered by the National
Center for Dispute Settlement. The
purpose of the Dispute Settlement
Program is to resolve disputes through
arbitration — a process by which two
parties authorize an independent third
party to hear and resolve a dispute. The
program is informal and free of charge.
To request that your case be reviewed
through the program, complete the
customer claim form in the
Owner’s
Warranty Rights Notification
booklet
(found in your glove box) and mail it to:
National Center for Dispute Settlement
P. O. Box 688
Mt. Clemens, MI 48046
To initiate arbitration, you must complete
an NCDS customer claim form and mail it
to NCDS. To request a form, call NCDS
at (800) 777-8119 or obtain a copy at
www.ncdsusa.org. When you call,
please have your vehicle identication
number, the current mileage on your
Toyota and the names of your selling and
servicing dealerships.
18-TCS-12620-Toyota WMG - MY20 Highlander Hybrid GUTS 9.indd 512/12/19 12:16 AM

36Maintenance Log
USING THE MAINTENANCE LOG CHARTS
MAINTENANCE
R
egular maintenance is essential
to obtaining the highest level of
performance from your Toyota. It
can also increase your vehicle’s resale
value. This booklet presents Toyota’s
maintenance recommendations in
convenient checklists, so you can easily
see what type of maintenance your
vehicle needs and document that the
work was performed.
To ensure that your vehicle receives
rst-quality service and parts, Toyota
recommends having maintenance
performed by an authorized Toyota
dealership. Toyota dealership technicians
are experts on Toyota vehicles, and they
use Genuine Toyota Parts designed to
your vehicle’s exact specications. When
you go to a Toyota dealership, you can be
condent that they will use Genuine Toyota
parts and have Toyota-trained technicians.
Miles or Months?
Toyota recommends obtaining scheduled
maintenance for your vehicle every
5,000 miles or six months, whichever
comes rst.
For example:
• If you drive 5,000 miles in less than six
months, you should obtain maintenance
at 5,000 miles — don’t wait until six months.
• If at six months you have driven less
than 5,000 miles, you should obtain
maintenance at six months — don’t
wait until 5,000 miles.
Be sure to keep an eye on your mileage
so that you obtain maintenance when
recommended. If you are a low-mileage
driver, mark your calendar to remind
yourself to obtain maintenance every
six months.
Documenting Your Investment
To help you verify that you’ve invested in
proper maintenance, each maintenance
checklist includes space for your Toyota
dealership to certify that you obtained
Genuine Toyota Service for your vehicle.
The dealership may mark the dealer
service verication area with the following
stamp (which may be customized with the
dealership’s name):
18-TCS-12620-Toyota WMG - MY20 Highlander Hybrid GUTS 9.indd 3612/12/19 12:16 AM

38Maintenance Log
MAINTENANCE LOG
MAINTENANCE
5,000 miles or 6 months
Add Toyota EFI Tank Additive or
equivalent (Hawaii and Puerto Rico only)
Check installation of driver’s floor mat
Inspect HV battery cooling intake lter5
Inspect and adjust all fluid levels1
Inspect wiper blades
Rotate tires
Visually inspect brake linings/drums
and brake pads/discs
Additional Maintenance Items for
Special Operating Conditions3
Driving on dirt roads or dusty roads:Inspect ball joints and dust covers
Inspect drive shaft boots
Inspect engine air filter
Inspect steering linkage and boots
Replace engine oil and oil filter2
Tighten nuts and bolts on chassis
and body
Driving while towing, using a car-top
carrier, or heavy vehicle loading:
6
Replace engine oil and oil filter2
Tighten nuts and bolts on chassis
and body
Repeated trips of less than five miles in
temperatures below 32°F / 0°C:
Replace engine oil and oil filter2
Extensive idling and/or low speed driving
for a long distance such as police, taxi
or door-to-door delivery use:
Replace engine oil and oil filter2

10,000 miles or 12 months
Add Toyota EFI Tank Additive or
equivalent (Hawaii and Puerto Rico only)
Check installation of driver’s floor mat
Inspect HV battery cooling intake lter5
Inspect and adjust all fluid levels1
Inspect wiper blades
Replace engine oil and oil filter2
Rotate tires
Visually inspect brake linings/drums
and brake pads/discs
Additional Maintenance Items for
Special Operating Conditions3
Driving on dirt roads or dusty roads:Inspect ball joints and dust covers
Inspect drive shaft boots
Inspect engine air filter
Inspect steering linkage and boots
Tighten nuts and bolts on chassis
and body
Driving while towing, using a car-top
carrier, or heavy vehicle loading:
6
Tighten nuts and bolts on chassis
and body



DEALER SERVICE VERIFICATION:
D
ATE:
MILEAGE: D
EALER SERVICE VERIFICATION:
D
ATE:
MILEAGE:
18-TCS-12620-Toyota WMG - MY20 Highlander Hybrid GUTS 9.indd 3812/12/19 12:16 AM

39Maintenance Log
MAINTENANCE LOG
MAINTENANCE
15,000 miles or 18 months

Add Toyo t a EFI Ta nk Additive or equivalent (Hawaii and Puerto Rico only)
Check installation of driver’s floor mat
Inspect HV battery cooling intake lter5
Inspect and adjust all fluid levels1
Inspect wiper blades
Rotate tires

Visually inspect brake linings/drums and brake pads/discs
NOTE: If 0 W -16 oil WAS NOT used at the last oil change, replace engine oil and oil filter.2
Inspect the following:
_ Ball joints and dust covers _
Exhaust pipes and mountings
_ Brake lines and hoses _
Radiator, condenser and/or intercooler
_ Cabin filter _
Steering gear
_ Drive shaft boots _
Steering linkage and boots
_ Engine/Inverter coolant
4
_
NOTE: Driving in heavy trafc, on dirt roads or in urban, dusty or desert areas may
shorten the life of the cabin air l t er. Replacement may be needed if you notice
reduced airow from the air conditioner and heater or if the windows fog easily when
you use the “Fresh” mode. Consult your dealer if any of these conditions o c cur.




Additional Maintenance Items for Special Operating Conditions3
Driving on dirt roads or dusty roads:Inspect engine air filter
Replace engine oil and oil filter2
Tighten nuts and bolts on chassis and body
Driving while towing, using a car-top carrier, or heavy vehicle loading:6
Replace engine oil and oil filter2
Tighten nuts and bolts on chassis and body
Repeated trips of less than five miles in temperatures below 32°F / 0°C:
Replace engine oil and oil filter2
Extensive idling and/or low speed driving for a long distance such as police, taxi or
door-to-door delivery use:
Replace engine oil and oil filter2



DEALER SERVICE VERIFICATION:

D
ATE:
M
ILEAGE:
1 Inspect sealed transmissions, transfer cases and differentials for signs of leakage. If any leakage from a sealed
component is suspected, it is recommended that you have the sealed component inspected by a Toyo t a dealer. Inspect
power steering fluid (if equipped) and brake fluid level/condition. Inspect engine and inverter (if equipped) coolant
level/condition/freezing point. Your dealer may recommend services (Dealer-Recommended Maintenance) based on
inspection results.
2
Reset the oil replacement reminder light (“MAINT REQD”) or the message “OIL MAINTENANCE REQUIRED” on the
multi-information display after maintenance at every 5,000 miles.
3
Perform these service items only if you drive primarily under the conditions indicated.4
Refer to “Engine/Inverter Coolant” in the “Explanation of Maintenance Items” section in the back of this guide for
more information.
5
Visually check the HV battery cooling intake lter for dirt or dust every 5,000 miles and clean if necessary.
Clean every 20,000 miles.
6
Not all vehicles are designed for towing. Refer to your Vehicle Owner’s Manual for details.
18-TCS-12620-Toyota WMG - MY20 Highlander Hybrid GUTS 9.indd 3912/12/19 12:16 AM

40Maintenance Log
MAINTENANCE LOG
MAINTENANCE
20,000 miles or 24 months
Add Toyota EFI Tank Additive or
equivalent (Hawaii and Puerto Rico only)
Check installation of driver’s floor mat
Clean HV battery cooling intake lter6
Inspect and adjust all fluid levels1
Inspect wiper blades
Replace engine oil and oil filter2
Rotate tires
Visually inspect brake linings/drums
and brake pads/discs
Additional Maintenance Items for
Special Operating Conditions3
Driving on dirt roads or dusty roads:Inspect ball joints and dust covers
Inspect drive shaft boots
Inspect engine air filter
Inspect steering linkage and boots
Tighten nuts and bolts on chassis
and body
Driving while towing, using a car-top
carrier, or heavy vehicle loading:
7
Tighten nuts and bolts on chassis
and body



25,000 miles or 30 months
Add Toyota EFI Tank Additive or
equivalent (Hawaii and Puerto Rico only)
Check installation of driver’s floor mat
Inspect HV battery cooling intake lter6
Inspect and adjust all fluid levels1
Inspect wiper blades
Rotate tires
Visually inspect brake linings/drums
and brake pads/discs
NOTE: If 0W-16 oil WAS NOT used at
the last oil change, replace engine oil
and oil filter.
2
Additional Maintenance Items for
Special Operating Conditions3
Driving on dirt roads or dusty roads:Inspect ball joints and dust covers
Inspect drive shaft boots
Inspect engine air filter
Inspect steering linkage and boots
Replace engine oil and oil filter2
Tighten nuts and bolts on chassis
and body
Driving while towing, using a car-top
carrier, or heavy vehicle loading:
7
Replace engine oil and oil filter2
Tighten nuts and bolts on chassis
and body
Repeated trips of less than five miles in
temperatures below 32°F / 0°C:
Replace engine oil and oil filter2
Extensive idling and/or low speed driving
for a long distance such as police, taxi
or door-to-door delivery use:
Replace engine oil and oil filter2
DEALER SERVICE VERIFICATION:
D
ATE:
MILEAGE: D
EALER SERVICE VERIFICATION:
D
ATE:
MILEAGE:
18-TCS-12620-Toyota WMG - MY20 Highlander Hybrid GUTS 9.indd 4012/12/19 12:16 AM

41Maintenance Log
MAINTENANCE LOG
MAINTENANCE
30,000 miles or 36 months
Add Toyota EFI Tank Additive or equivalent (Hawaii and Puerto Rico only)
Check installation of driver’s floor mat
Inspect HV battery cooling intake lter6
Inspect and adjust all fluid levels1
Inspect wiper blades
Replace cabin air filter
Replace engine air filter
Replace engine oil and oil filter2
Rotate tires
Inspect the following: _ Automatic transmission for signs of leakage
_ Ball joints and dust covers
_ Brake lines and hoses
_ Brake linings/drums and
brake pads/discs
4
_Drive shaft boots
_ Engine/Inverter coolant
5
_Exhaust pipes and mountings
Additional Maintenance Items for Special Operating Conditions3
Driving on dirt roads or dusty roads:Tighten nuts and bolts on chassis and body
Driving while towing, using a car-top carrier, or heavy vehicle loading:7
Tighten nuts and bolts on chassis and body






DEALER SERVICE VERIFICATION:
D
ATE:
MILEAGE:

_ Fuel lines and connections, fuel tank band
and fuel tank vapor vent system hoses
_ Fuel tank cap gasket
_ Radiator, condenser and/or intercooler
_ Rear differential oil (4WD)
_ Steering gear
_ Steering linkage and boots
1 Inspect sealed transmissions, transfer cases and differentials for signs of leakage. If any leakage from a sealed
component is suspected, it is recommended that you have the sealed component inspected by a Toyota dealer. Inspect
power steering fluid (if equipped) and brake fluid level/condition. Inspect engine and inverter (if equipped) coolant
level/condition/freezing point. Your dealer may recommend services (Dealer-Recommended Maintenance) based on
inspection results.
2 Reset the oil replacement reminder light (“MAINT REQD”) or the message “OIL MAINTENANCE REQUIRED” on the
multi-information display after maintenance at every 5,000 miles.
3 Perform these service items only if you drive primarily under the conditions indicated. 4 Inspect thickness measurement and disc runout.5
Refer to “Engine/Inverter Coolant” in the “Explanation of Maintenance Items” section in the back of this guide for
more information.
6 Visually check the HV battery cooling intake lter for dirt or dust every 5,000 miles and clean if necessary.
Clean every 20,000 miles.
7 Not all vehicles are designed for towing. Refer to your Vehicle Owner’s Manual for details.
18-TCS-12620-Toyota WMG - MY20 Highlander Hybrid GUTS 9.indd 4112/12/19 12:16 AM

42Maintenance Log
MAINTENANCE LOG
MAINTENANCE
35,000 miles or 42 months
Add Toyota EFI Tank Additive or
equivalent (Hawaii and Puerto Rico only)
Check installation of driver’s floor mat
Inspect HV battery cooling intake lter5
Inspect and adjust all fluid levels1
Inspect wiper blades
Rotate tires
Visually inspect brake linings/drums
and brake pads/discs
NOTE: If 0W-16 oil WAS NOT used at
the last oil change, replace engine oil
and oil filter.
2
Additional Maintenance Items for
Special Operating Conditions3
Driving on dirt roads or dusty roads:Inspect ball joints and dust covers
Inspect drive shaft boots
Inspect engine air filter
Inspect steering linkage and boots
Replace engine oil and oil filter2
Tighten nuts and bolts on chassis
and body
Driving while towing, using a car-top
carrier, or heavy vehicle loading:
6
Replace engine oil and oil filter2
Tighten nuts and bolts on chassis
and body
Repeated trips of less than five miles in
temperatures below 32°F / 0°C:
Replace engine oil and oil filter2
Extensive idling and/or low speed driving
for a long distance such as police, taxi
or door-to-door delivery use:
Replace engine oil and oil filter2
40,000 miles or 48 months
Add Toyota EFI Tank Additive or
equivalent (Hawaii and Puerto Rico only)
Check installation of driver’s floor mat
Clean HV battery cooling intake lter5
Inspect and adjust all fluid levels1
Inspect wiper blades
Replace engine oil and oil filter2
Rotate tires
Visually inspect brake linings/drums
and brake pads/discs
Additional Maintenance Items for
Special Operating Conditions3
Driving on dirt roads or dusty roads:Inspect ball joints and dust covers
Inspect drive shaft boots
Inspect engine air filter
Inspect steering linkage and boots
Tighten nuts and bolts on chassis
and body
Driving while towing, using a car-top
carrier, or heavy vehicle loading:
6
Tighten nuts and bolts on chassis
and body
DEALER SERVICE VERIFICATION:
D
ATE:
MILEAGE: D
EALER SERVICE VERIFICATION:
D
ATE:
MILEAGE:
18-TCS-12620-Toyota WMG - MY20 Highlander Hybrid GUTS 9.indd 4212/12/19 12:16 AM

43Maintenance Log
MAINTENANCE LOG
MAINTENANCE
45,000 miles or 54 months

Add Toyo t a EFI Ta nk Additive or equivalent (Hawaii and Puerto Rico only)
Check installation of driver’s floor mat
Inspect HV battery cooling intake lter5
Inspect and adjust all fluid levels1
Inspect wiper blades
Rotate tires

Visually inspect brake linings/drums and brake pads/discs
NOTE: If 0 W -16 oil WAS NOT used at the last oil change, replace engine oil and oil filter.2
Inspect the following:
_ Ball joints and dust covers _
Exhaust pipes and mountings
_ Brake lines and hoses _
Radiator, condenser and/or intercooler
_ Cabin filter _

Steering gear
_ Drive shaft boots _
Steering linkage and boots
_ Engine/Inverter coolant
4

\ NOTE: Driving in heavy trafc, on dirt roads or in urban, dusty or desert areas may
shorten the life of the cabin air l t er. Replacement may be needed if you notice
reduced airow from the air conditioner and heater or if the windows fog easily when
you use the “Fresh” mode. Consult your dealer if any of these conditions o c cur.


Additional Maintenance Items for Special Operating Conditions3
Driving on dirt roads or dusty roads:Inspect engine air filter
Replace engine oil and oil filter2
Tighten nuts and bolts on chassis and body
Driving while towing, using a car-top carrier, or heavy vehicle loading:6
Replace engine oil and oil filter2
Tighten nuts and bolts on chassis and body
Repeated trips of less than five miles in temperatures below 32°F / 0°C:
Replace engine oil and oil filter2
Extensive idling and/or low speed driving for a long distance such as police, taxi or
door-to-door delivery use:
Replace engine oil and oil filter2
NOTE: Driving in heavy traffic, on dirt roads or in urban, dusty or desert areas may shorten
the life of the cabin air filter. Replacement may be needed if you notice reduced air flow
from the air conditioner and heater or if the windows fog easily when you use the "Fresh"
mode. Consult your dealer if any of these conditions occur.
1 Inspect sealed transmissions, transfer cases and differentials for signs of leakage. If any leakage from a sealed
component is suspected, it is recommended that you have the sealed component inspected by a Toyo t a dealer. Inspect
power steering fluid (if equipped) and brake fluid level/condition. Inspect engine and inverter (if equipped) coolant
level/condition/freezing point. Your dealer may recommend services (Dealer-Recommended Maintenance) based on
inspection results.
2
Reset the oil replacement reminder light (“MAINT REQD”) or the message “OIL MAINTENANCE REQUIRED” on the
multi-information display after maintenance at every 5,000 miles.
3
Perform these service items only if you drive primarily under the conditions indicated.

4 Refer to “Engine/Inverter Coolant” in the “Explanation of Maintenance Items” section in the back of this guide for
more information.
5
Visually check the HV battery cooling intake lter for dirt or dust every 5,000 miles and clean if necessary.
Clean every 20,000 miles.
6
Not all vehicles are designed for towing. Refer to your Vehicle Owner’s Manual for details.
DEALER SERVICE VERIFICATION:
D
ATE:
MILEAGE:
18-TCS-12620-Toyota WMG - MY20 Highlander Hybrid GUTS 9.indd 4312/12/19 12:16 AM

44Maintenance Log
MAINTENANCE LOG
MAINTENANCE
50,000 miles or 60 months
Add Toyota EFI Tank Additive or
equivalent (Hawaii and Puerto Rico only)
Check installation of driver’s floor mat
Inspect HV battery cooling intake lter6
Inspect and adjust all fluid levels1
Inspect wiper blades
Replace engine oil and oil filter2
Rotate tires
Visually inspect brake linings/drums
and brake pads/discs
Additional Maintenance Items for
Special Operating Conditions3
Driving on dirt roads or dusty roads:Inspect ball joints and dust covers
Inspect drive shaft boots
Inspect engine air filter
Inspect steering linkage and boots
Tighten nuts and bolts on chassis
and body
Driving while towing, using a car-top
carrier, or heavy vehicle loading:
7
Tighten nuts and bolts on chassis
and body
55,000 miles or 66 months
Add Toyota EFI Tank Additive or
equivalent (Hawaii and Puerto Rico only)
Check installation of driver’s floor mat
Inspect HV battery cooling intake lter6
Inspect and adjust all fluid levels1
Inspect wiper blades
Rotate tires
Visually inspect brake linings/drums
and brake pads/discs
NOTE: If 0W-16 oil WAS NOT used at
the last oil change, replace engine oil
and oil filter.
2
Additional Maintenance Items for
Special Operating Conditions3
Driving on dirt roads or dusty roads:Inspect ball joints and dust covers
Inspect drive shaft boots
Inspect engine air filter
Inspect steering linkage and boots
Replace engine oil and oil filter2
Tighten nuts and bolts on chassis
and body
Driving while towing, using a car-top
carrier, or heavy vehicle loading:
7
Replace engine oil and oil filter2
Tighten nuts and bolts on chassis
and body
Repeated trips of less than five miles in
temperatures below 32°F / 0°C:
Replace engine oil and oil filter2
Extensive idling and/or low speed driving
for a long distance such as police, taxi
or door-to-door delivery use:
Replace engine oil and oil filter2
DEALER SERVICE VERIFICATION:
D
ATE:
MILEAGE: D
EALER SERVICE VERIFICATION:
D
ATE:
MILEAGE:
18-TCS-12620-Toyota WMG - MY20 Highlander Hybrid GUTS 9.indd 4412/12/19 12:16 AM