mileage TOYOTA MIRAI 2020 Warranties & Maintenance Guides (in English)

5Introduction
IF YOU NEED ASSISTANCE
INTRODUCTION
B
oth Toyota and your Toyota dealer
are dedicated to serving your
automotive needs. Your complete
satisfaction is our first priority. Should
you have a problem or concern — either
during or after the warranty period —
please take the following steps to ensure
the quickest possible response:
Step 1
Discuss the situation with a dealership
manager, such as the service manager
or customer relations manager. In most
cases, a satisfactory solution can be
reached at this step.
Step 2
If the dealership does not address your
concern to your satisfaction, call the
Toyota Customer Experience Center
at (800) 331-4331.
Please have the following information
ready when you call:
• Your Toyota’s vehicle identification number
(located on the driver’s side corner of the
dashboard, under the windshield)
• Current mileage on your vehicle
• Name of your Toyota dealership
A Toyota customer relations representative
will assist you in working with the dealership
to find a satisfactory solution.
Step 3
If your concern has still not been resolved
to your satisfaction, Toyota offers
additional assistance through the Dispute
Settlement Program, a dispute resolution
program administered by the National
Center for Dispute Settlement. The
purpose of the Dispute Settlement
Program is to resolve disputes through
arbitration — a process by which two
parties authorize an independent third
party to hear and resolve a dispute. The
program is informal and free of charge.
To request that your case be reviewed
through the program, complete the
customer claim form in the
Owner’s
Warranty Rights Notification
booklet
(found in your glove box) and mail it to:
National Center for Dispute Settlement
P.O. Box 688
Mt. Clemens, MI 48046
To initiate arbitration, you must complete
an NCDS customer claim form and mail it
to NCDS. To request a form, call NCDS
at (800) 777-8119 or obtain a copy at
www.ncdsusa.org. When you call,
please have your vehicle identification
number, the current mileage on your
Toyota and the names of your selling and
servicing dealerships.

13Your Warranties in Detail
* Exception of the Hybrid Battery Pack Warranty coverage of 10 years/150,000 miles, whichever occurs first.
WARR ANT Y

WHAT IS COVERED
AND HOW LONG
Basic Warranty
This warranty covers repairs and
adjustments needed to correct defects
in materials or workmanship of any
part supplied by Toyota, subject to the
exceptions indicated under “What
Is Not Covered” on pages 14–15.
Coverage is for 36 months or 36,000 miles,
whichever occurs first, with the exception of
wheel alignment and wheel balancing, which
are covered for 12 months or 12,000 miles,
whichever occurs first.
Fuel Cell System Warranty
This warranty covers repairs needed to
correct defects in materials or workmanship
of the components listed here and supplied
by Toyota, subject to the exceptions indicated
under “What Is Not Covered” on pages 14-15.
The Fuel Cell System Warranty is in effect for
8 years or 100,000 miles from the vehicle’s
in-service date, whichever occurs first for the
following components:
• Fuel cell air compressor
• Fuel cell boost converter
• Fuel cell ECU
• Fuel cell hydrogen tanks
• Fuel cell power control unit (PCU)
• Fuel cell stack
• Hybrid battery ECU (battery voltage sensor)
• Hybrid battery pack*
• Hybrid control module (power management
control module)
• Hydrogen fueling ECU


Powertrain Warranty
This warranty covers repairs needed to
correct defects in materials or workmanship
of any component listed below and in the
next column and supplied by Toyota, subject
to the exceptions indicated under “What Is
Not Covered” on pages 14–15.
Coverage is for 60 months or 60,000 miles,
whichever occurs first.
Transaxle and Mounts
Case and all internal parts, transaxle mounts,
seals and gaskets
.
Front-Wheel-Drive Systems
Axle shaft, hub, bearings, seals and gaskets.
Restraint Systems Warranty
This warranty covers repairs needed to
correct defects in materials or workmanship
of any seatbelt or air bag system supplied by
Toyota, subject to the exceptions indicated
under “What Is Not Covered” on pages 14–15.
Coverage is for 60 months or 60,000 miles,
whichever occurs first.
For vehicles sold and registered in the
state of Kansas, the warranty for seatbelts
and related components is 10 years,
regardless of mileage.
NEW VEHICLE LIMITED WARRANTY

14Your Warranties in Detail
WARR ANT Y



Corrosion Perforation Warranty
This warranty covers repair or replacement
of any original body panel that develops
perforation from corrosion (rust-through),
subject to the exceptions indicated under
“What Is Not Covered” on pages 14–15.
Coverage is for 60 months, regardless
of mileage.
For information on how to protect your
vehicle from corrosion, refer to sections
related to maintenance and care in the
Owner’s Manual.
To w i n g
When your vehicle is inoperable due to failure
of a warranted part, Toyota will tow the
vehicle to the closest Authorized Toyota Mirai
Fuel Cell dealer within 300 miles of the
vehicle’s location.
If the vehicle is located in excess of
300 miles from an Authorized Toyota Mirai
Fuel Cell Dealer, then the vehicle will be towed
to the nearest Toyota dealer and you will be
responsible for additional towing charges to
return the vehicle to an Authorized Toyota
Mirai Fuel Cell Dealer, if necessary.
Coverage is for 36 months, regardless
of mileage.


WHAT IS NOT COVERED
This warranty does not cover damage or
failures resulting directly or indirectly from
any of the following:
• Fire, accidents or theft
• Abuse or negligence
• Misuse — for example, racing
or overloading
• Improper repairs
• Alteration or tampering, including
installation of non-Genuine
Toyo t a A c c e s s o r ie s
• Lack of or improper maintenance,
including use of fluids and fuel
other than those specified in the
Owner’s Manual
• Installation of non-Genuine Toyota Parts
• Airborne chemicals, tree sap, road
debris (including stone chips), rail dust,
salt, hail, floods, wind storms, lightning
and other environmental conditions
• Water contamination
• Use of a hydrogen fueling station that does
not conform to the Society of Automotive
Engineers (SAE) fueling protocol
• Neglecting to follow correct fueling procedures
This warranty also does not cover the following
Tires
Tires are covered by a separate warranty
provided by the tire manufacturer. See
page 17.
NEW VEHICLE LIMITED WARRANTY

15Your Warranties in Detail
WARR ANT Y
NEW VEHICLE LIMITED WARRANTY
Gradual Driving Range Reduction
As with all vehicles, the vehicle components
of the Mirai Fuel Cell will wear with time
and use, and vehicle range will decrease.
The actual range may vary considerably due
to driving styles, degrees of acceleration,
accessory load (for example, heater and
A /C usage), operating environment and road
conditions. Vehicle range reduction is normal
and is NOT covered under warranty.
Normal Wear and Tear
Noise, vibration, cosmetic conditions and
other deterioration caused by normal wear
and tear.
Maintenance Expense
Normal maintenance services such as:
• Replacement of fluids and filters
• Lubrication
• Cleaning and polishing
• Replacement of worn wiper blades and
brake pads/linings
Vehicles with Altered Odometer
Failure of a vehicle on which the odometer
has been altered so that actual vehicle
mileage cannot be readily determined.

Salvage or Total-Loss Vehicles
Any vehicle that has ever been issued a
“salvage” title or similar title under any
state’s law, or has ever been declared a
“total loss” or equivalent by a financial
institution or insurer, such as by payment
for a claim in lieu of repairs because the
cost of repairs exceeded the cash value of
the vehicle. This exclusion does not apply to
the emission control warranties, including
Emission Control Warranty Enhancements
or any open Safety Recalls/SSCs/LSCs.
Incidental Damages
Incidental or consequential damages
associated with a vehicle failure. Such
damages include but are not limited to
inconvenience; the cost of transportation,
telephone calls and lodging; the loss of
personal or commercial property; and the
loss of pay or revenue.
Disclaimer of Extra
Expenses and Damages
The performance of necessary repairs
and adjustments is the exclusive remedy
under this warranty or any implied
warranty. Toyota does not authorize
any person to create for it any other
obligation or liability in connection with
this vehicle. Toyota shall not be liable
for incidental or consequential damages
resulting from breach of this written
warranty or any implied warranty. Any
implied warranty of merchantability or
fitness for a particular purpose is limited
to the duration of this written warranty,
except in states where this limitation
is not allowed.

18Your Responsibilities
WARR ANT Y


GENERAL INFORMATION
You are responsible for ensuring that your
Toyota is operated and maintained according
to the instructions in the
Owner’s Manual and this booklet.
You should keep detailed records of
vehicle maintenance, since under some
circumstances they may be required for
warranty coverage. These records should
include date of service, mileage at time of
service and a description of service performed
and/or parts installed. For your convenience,
a maintenance log is included in this booklet.
If you sell your vehicle, you should give your
maintenance records to the new owner.
Toyota will not deny a warranty claim solely
because you do not have records to show
that you maintained your vehicle. However,
damage or failures caused by lack of proper
maintenance are not covered under warranty.

WHERE TO GO FOR
MAINTENANCE
You may have maintenance performed on
your vehicle by any qualified person or
facility. However, Toyota recommends having
maintenance performed by an authorized
Mirai Fuel Cell Toyota dealership. Powertrain
and fuel cell component service or repairs
should be performed by an authorized Mirai
Fuel Cell Toyota dealership in accordance
with the safety precautions discussed at
the beginning of this booklet. In addition,
software updates may be available during
your scheduled maintenance visit and can
only be installed by an authorized Mirai Fuel
Cell Toyota dealership.
Mirai Fuel Cell authorized Toyota dealerships
have technicians who are specially trained
to maintain and repair Toyota Mirai Fuel Cell
vehicles. They stay current on the latest
service information through Toyota technical
bulletins, service publications and training
courses. They are also certified through the
Toyota Certification Program, which involves
a series of rigorous examinations. Feel free to
ask the Toyota dealership to show you their
technicians’ credentials.
You can be confident you’re getting the best
possible service for your vehicle when you
take it to an authorized Mirai Fuel Cell Toyota
dealership.
OPERATION AND MAINTENANCE

23Maintenance Log
MAINTENANCE
IMPORTANT MAINTENANCE
INFORMATION
Maintenance Records
Maintaining your vehicle according to
the recommendations in this booklet is
required to ensure that your warranty
coverage remains intact. You should keep
detailed records of vehicle maintenance,
including date of service, mileage at time
of service and a description of service
and/or parts installation performed. The
scheduled maintenance log in this booklet
can help you document this information. If
you sell your vehicle, be sure to give your
maintenance records to the new owner.
Toyota will not deny a warranty claim
solely because you do not have records
to show that you maintained your vehicle.
However, damage or failure caused by lack
of proper maintenance is not covered
under warranty.


Maintenance Providers
Maintenance and repair services may be
performed by you or by any automotive
service provider you choose. Toyota will
not deny a warranty claim solely because
you used a service provider other than a
Toyota dealership for maintenance and
repairs. However, damage or failure
caused by improper maintenance or
repairs is not covered under warranty.
Dealer-Recommended
Maintenance
Your dealer may recommend more
frequent maintenance intervals or more
maintenance services than those listed in
the scheduled maintenance log. These
additional services are not required to
maintain your warranty coverage. Ask
your dealer to explain any recommended
maintenance not included in the scheduled
maintenance log.
For a complete description of Toyota
warranty coverages, see the Warranty
Information portion of this booklet.
MAINTAINING YOUR WARRANTY

24Maintenance Log
MAINTENANCE
USING THE MAINTENANCE LOG CHARTS
R
egular maintenance is essential
to obtaining the highest level of
performance from your Toyota. It
can also increase your vehicle’s resale
value. This booklet presents Toyota’s
maintenance recommendations in
convenient checklists, so you can easily
see what type of maintenance your
vehicle needs and document that the
work was performed.
To ensure that your vehicle receives
first-quality service and parts, Toyota
recommends having maintenance
performed by an authorized Toyota
dealership. Toyota dealership technicians
are experts on Toyota vehicles, and they
use Genuine Toyota Parts designed to
your vehicle’s exact specifications. When
you go to a Toyota dealership, you can be
confident that they will use Genuine Toyota
parts and have Toyota-trained technicians.
Miles or Months?
Toyota recommends obtaining scheduled
maintenance for your vehicle every
5,000 miles or six months, whichever
comes first.
For example:
• If you drive 5,000 miles in less than six
months, you should obtain maintenance
at 5,000 miles — don’t wait until six months.
• If at six months you have driven less
than 5,000 miles, you should obtain
maintenance at six months — don’t
wait until 5,000 miles.
Be sure to keep an eye on your mileage
so that you obtain maintenance when
recommended. If you are a low-mileage
driver, mark your calendar to remind
yourself to obtain maintenance every
six months.
Documenting Your Investment
To help you verify that you’ve invested in
proper maintenance, each maintenance
checklist includes space for your Toyota
dealership to certify that you obtained
Genuine Toyota Service for your vehicle.
The dealership may mark the dealer
service verification area with the following
stamp (which may be customized with the
dealership’s name):

26Maintenance Log
MAINTENANCE LOG
MAINTENANCE
5,000 miles or 6 months
Check installation of driver’s floor mat
Inspect and adjust all fluid levels1
Inspect wiper blades
Rotate tires
Visually inspect brake linings/drums
and brake pads/discs
Additional Maintenance Items for
Special Operating Conditions2
Driving on dirt roads or dusty roads:Inspect ball joints and dust covers
Inspect drive shaft boots
Inspect fuel cell air filter
Inspect steering linkage and boots
Tighten nuts and bolts on chassis
and body
Extensive idling and/or low speed driving
for a long distance such as police, taxi
or door-to-door delivery use:
Inspect hydrogen supply system for
leaks and damage
Inspect hydrogen tank (with valve)
for leaks and damage
Inspect hydrogen tank band for damage
Driving while towing, using a car-top
carrier, or heavy vehicle loading:
3
Tighten nuts and bolts on chassis
and body
Operating on rough or muddy roads, or
roads with melted snow:
Inspect hydrogen supply system for
leaks and damage
Inspect hydrogen tank (with valve) for
leaks and damage
Inspect hydrogen tank band for damage
10,000 miles or 12 months
Check installation of driver’s floor mat
Inspect and adjust all fluid levels1
Inspect wiper blades
Rotate tires
Visually inspect brake linings/drums
and brake pads/discs
Inspect the following:
Fuel cell air filter
Fuel cell cooling system for leaks
Hydrogen sensor
Hydrogen supply system for leaks
and damage
Hydrogen tank (with valve) for leaks
and damage
Hydrogen tank band for looseness
and damage
Additional Maintenance Items for
Special Operating Conditions2
Driving on dirt roads or dusty roads:Inspect ball joints and dust covers
Inspect drive shaft boots
Inspect steering linkage and boots
Tighten nuts and bolts on chassis
and body
Driving while towing, using a car-top
carrier, or heavy vehicle loading:
3
Tighten nuts and bolts on chassis
and body

DEALER SERVICE VERIFICATION:
D
ATE:
MILEAGE:D
EALER SERVICE VERIFICATION:
D
ATE:
MILEAGE:

27Maintenance Log
MAINTENANCE LOG
MAINTENANCE
15,000 miles or 18 months
Check installation of driver’s floor mat
Inspect and adjust all fluid levels1
Inspect wiper blades
Rotate tires Visually inspect brake linings/drums and brake pads/discs
Inspect the following:
_
Ball joints and dust covers
_
Brake lines and hoses
_
Cabin air filter
_
Drive shaft boots





Additional Maintenance Items for Special Operating Conditions2
Driving on dirt roads or dusty roads:Replace fuel cell air filter
Tighten nuts and bolts on chassis and body
Extensive idling and/or low speed driving for a long distance such as police, taxi or
door-to-door delivery use:
Inspect hydrogen supply system for leaks and damage
Inspect hydrogen tank (with valve) for leaks and damage
Inspect hydrogen tank band for damage
Driving while towing, using a car-top carrier, or heavy vehicle loading:3
Tighten nuts and bolts on chassis and body
Operating on rough or muddy roads, or roads with melted snow:Inspect hydrogen supply system for leaks and damage
Inspect hydrogen tank (with valve) for leaks and damage
Inspect hydrogen tank band for damage
NOTE: Driving in heavy traffic, on dirt roads or in urban, dusty or desert areas may shorten
the life of the cabin air filter. Replacement may be needed if you notice reduced air flow
from the air conditioner and heater or if the windows fog easily when you use the “Fresh”
mode. Consult your dealer if any of these conditions occur.
1 Inspect sealed transmissions, transfer cases and differentials for signs of leakage. If any leakage from a sealed
component is suspected, it is recommended that you have the sealed component inspected by a Toyota dealer. Inspect
power steering fluid (if equipped) and brake fluid level/condition. Inspect engine and inverter (if equipped) coolant
level/condition/freezing point. Your dealer may recommend services (Dealer-Recommended Maintenance) based on
inspection results.
2
Perform these service items only if you drive primarily under the conditions indicated.3
Not all vehicles are designed for towing. Refer to your Vehicle Owner’s Manual for details.
_ Fuel cell coolant level
_ Inverter coolant level
_ Steering gear
_ Steering linkage and boots
DEALER SERVICE VERIFICATION:
D
ATE:
MILEAGE:

28Maintenance Log
MAINTENANCE LOG
MAINTENANCE
20,000 miles or 24 months
Check installation of driver’s floor mat
Inspect and adjust all fluid levels1
Inspect wiper blades
Rotate tires
Visually inspect brake linings/drums
and brake pads/discs
Inspect the following:Fuel cell air filter
Fuel cell cooling system for leaks
Hydrogen sensor
Hydrogen supply system for leaks
and damage
Hydrogen tank (with valve) for leaks
and damage
Hydrogen tank band for looseness
and damage

Additional MainteAdditional Maintenance Items for
Special Operating Conditions2
Driving on dirt roads or dusty roads:Inspect ball joints and dust covers
Inspect drive shaft boots
Inspect steering linkage and boots
Tighten nuts and bolts on chassis
and body
Driving while towing, using a car-top
carrier, or heavy vehicle loading:
3
Tighten nuts and bolts on chassis
and body




25,000 miles or 30 months
Check installation of driver’s floor mat
Inspect and adjust all fluid levels1
Inspect wiper blades
Rotate tires
Visually inspect brake linings/drums
and brake pads/discs
Additional Maintenance Items for
Special Operating Conditions2
Driving on dirt roads or dusty roads:Inspect ball joints and dust covers
Inspect drive shaft boots
Inspect fuel cell air filter
Inspect steering linkage and boots
Tighten nuts and bolts on chassis
and body
Extensive idling and/or low speed driving
for a long distance such as police, taxi
or door-to-door delivery use:
Inspect hydrogen supply system for
leaks and damage
Inspect hydrogen tank (with valve)
for leaks and damage
Inspect hydrogen tank band for damage
Driving while towing, using a car-top
carrier, or heavy vehicle loading:
3
Tighten nuts and bolts on chassis
and body
Operating on rough or muddy roads, or
roads with melted snow:
Inspect hydrogen supply system for
leaks and damage
Inspect hydrogen tank (with valve) for
leaks and damage
Inspect hydrogen tank band for damage
DEALER SERVICE VERIFICATION:
D
ATE:
MILEAGE:D
EALER SERVICE VERIFICATION:
D
ATE:
MILEAGE: