phone TOYOTA PRIUS PRIME 2020 Owners Manual (in English)

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PRIUS PRIME_OM_OM47C77U_(U)
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What to do if... (Troubleshooting) .................... 770
Alphabetical index...................... 774
Index
For vehicles with the navigation system, refer to the “NAVIGATI ON
SYSTEM OWNER’S MANUAL” for information regarding the equip-
ment listed below.
• Navigation system
• Audio system
• Rear view monitor system• Hands-free system (for cellular phone)
For vehicles with the multimedia system, refer to the “MULTIMED IA
OWNER’S MANUAL” for information regarding the equipment listed
below.
• Audio/visual system
• Rear view monitor system• Hands-free system (for cellular phone)

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PRIUS PRIME_OM_OM47C77U_(U)The SRS airbag and seat belt pretensioner devices in your Toyota contain
explosive chemicals. If the vehicle is scrapped with the airbags and seat belt
pretensioners left as they are, this may cause an accident such
as fire. Be
sure to have the systems of the SRS airbag and seat belt preten sioner
removed and disposed of by a qualified service shop or by your Toyota dealer
before you scrap your vehicle.
Special handling may apply,
See www.dtsc.ca.gov/hazardouswaste/perchlorate.
Your vehicle has components that may contain perchlorate. These compo-
nents may include airbag, seat belt pretensioners, and wireless remote con-
trol batteries.
Scrapping of your Toyota
Perchlorate Material
WARNING
■ General precautions while driving
Driving under the influence: Never drive your vehicle when under the influ-
ence of alcohol or drugs that have impaired your ability to operate your vehi-
cle. Alcohol and certain drugs delay reaction time, impair judg ment and
reduce coordination, which could lead to an accident that could result in
death or serious injury.
Defensive driving: Always drive defensively. Anticipate mistake s that other
drivers or pedestrians might make and be ready to avoid accidents.
Driver distraction: Always give your full attention to driving. Anything that
distracts the driver, such as adjusting controls, talking on a cellular phone or
reading can result in a collision with resulting death or serious injury to you,
your occupants or others.
■ General precaution regarding children’s safety
Never leave children unattended in the vehicle, and never allow children to
have or use the key.
Children may be able to start the vehicle or shift the vehicle into neutral.
There is also a danger that children may injure themselves by playing with
the windows, or other features of the vehicle. In addition, heat build-up or
extremely cold temperatures inside the vehicle can be fatal to children.

21Pictorial index
PRIUS PRIME_OM_OM47C77U_(U)TRIP switch. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . P. 211
Audio remote control switches
*2
Meter control switches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . P. 193
Vehicle-to-vehicle distance switch . . . . . . . . . . . . . . . . . . . . P. 411
LDA (Lane Departure Alert with steering control)
switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . P. 396
Cruise control switch
Dynamic radar cruise control with full-speed range . . . . . . . . . P. 403
Heated steering wheel switch
*1. . . . . . . . . . . . . . . . . . . . . . P. 527
Talk switch
*2
Telephone switches*2
*1: If equipped
*2: Refer to “NAVIGATION SYSTEM OWNER’S MANUAL” or “MULTIMEDIA OWNER’S MANUAL”.
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761-3. Emergency assistance
PRIUS PRIME_OM_OM47C77U_(U)
Safety Connect
Microphone
LED light indicators
“SOS” button
: If equipped
Safety Connect is a subscription-based telematics service that
uses Global Positioning System (GPS) data and embedded cel-
lular technology to provide saf ety and security features to sub -
scribers. Safety Connect is s upported by Toyota’s designated
response center, which operates 24 hours per day, 7 days per
week.
Safety Connect service is avai lable by subscription on select,
telematics hardware -equipped vehicles.
By using the Safety Connect service, you are agreeing to be
bound by the Telematics Subscription Service Agreement and
its Terms and Conditions, as in e ffect and amended from time to
time, a current copy of which is available at Toyota.com in the
United States, Toyotapr.com in Puerto Rico and Toyota.ca in
Canada. All use of the Safety Connect service is subject to suc h
then-applicable Terms and Conditions.
System components
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781-3. Emergency assistance
PRIUS PRIME_OM_OM47C77U_(U)
■Safety Connect Services Information
●Phone calls using the vehicles Bluetooth® technology will not be possible
during Safety Connect.
● Safety Connect is available beginning Fall 2009 on select Toyot a models (in
the contiguous United States only). Contact with the Safety Con nect
response center is dependent upon the telematics device being i n operative
condition, cellular connection availability, and GPS satellite signal reception,
which can limit the ability to reach the response center or rec eive emer-
gency service support. Enrollment and Telematics Subscription S ervice
Agreement required. A variety of subscription terms is availabl e; charges
vary by subscription term selected and location.
● Automatic Collision Notification, Emergency Assistance and Stolen Vehicle
Location are available in the United States, including Hawaii a nd Alaska,
Puerto Rico and Canada, and Enhanced Roadside Assistance are av ailable
in the United States, Puerto Rico and Canada.
● Automatic Collision Notification, Emergency Assistance, Stolen Vehicle and
Enhanced Road Assistance are not available in the U.S. Virgin I slands.
For vehicles first sold in the U.S. Virgin Islands, no Safety C onnect services
will function in or outside the U.S. Virgin Islands.
● Safety Connect services are not subject to section 255 of the T elecommuni-
cations Act and the device is not TTY compatible.
■ Languages
The Safety Connect response center will offer support in multip le languages.
The Safety Connect system will offer voice prompts in English, Spanish, and
French. Please indicate your language of choice when enrolling.
■ When contacting the response center
You may be unable to contact the response center if the network is busy.
When the power switch is turned to ON mode, the red indicator l ight
comes on for 2 seconds then turns off. Afterward, the green ind icator
light comes on, indicating t hat the service is active.
The following indicator light patterns indicate specific system usage
conditions:
● Green indicator light on = Active service
● Green indicator light flashing = Safety Connect call in process
● Red indicator light (except at vehicle start-up) = System malfunction
(contact your Toyota dealer)
● No indicator light (off) = Saf ety Connect service not active
Safety Connect LED light Indicators

801-3. Emergency assistance
PRIUS PRIME_OM_OM47C77U_(U)■
Enhanced Roadside Assistance
Enhanced Roadside As
sistance adds GPS data to the already
included warranty-based Toyota roadside service.
Subscribers can press the “SOS” button to reach a Safety Connec t
response-center agent, who can he lp with a wide range of needs,
such as: towing, flat tire, fuel delivery, etc. For a description of the
Roadside Assistance services an d their limitations, please see the
Safety Connect Terms and Conditions, which are available at
Toyota.com in the United States, Toyotapr.com in Puerto Rico an d
Toyota.ca in Canada.
Important! Read this informatio n before using Safety Connect.
■Exposure to radio frequency signals
The Safety Connect system installed in your vehicle is a low-po wer
radio transmitter and receiver. I t receives and also sends out radio
frequency (RF) signals.
In August 1996, the Federal Communications Commission (FCC)
adopted RF exposure guidelines with safety levels for mobile wi re-
less phones. Those guidelines are consistent with the safety stan-
dards previously set by the following U.S. and international
standards bodies.
● ANSI (American National Stand ards Institute) C95.1 [1992]
● NCRP (National Council on Radi ation Protection and Measure-
ment) Report 86 [1986]
● ICNIRP (International Commission on Non-Ionizing Radiation
Protection) [1996]
Those standards were based on comprehensive and periodic eval-
uations of the relevant scienti fic literature. Over 120 scientists, engi-
neers, and physicians from unive rsities, and government health
agencies and industries reviewed the available body of research to
develop the ANSI Standard (C95.1).
The design of Safety Connect complies with the FCC guidelines i n
addition to those standards.
Safety information for Safety Connect

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PRIUS PRIME_OM_OM47C77U_(U)
2-2. Charging
■Searching charging stations (vehicles with 11.6-inch display)
After applying to Entune, it is possible to use the smartphone application to
search the nearby charging stations.
For details about Entune, refer to http://www.toyota.com/entune/.
Information related to charging can be displayed and checked on the
vehicle’s multi-inform ation display or 11.6-inch display (if eq uipped).
Refer to P. 265 for details on the screen display for the 11.6- inch display (if
equipped).
■
While charging
When any door is opened
during charging, the current
charging condition and remain-
ing time until charging is com-
plete can be checked.
■After charging is complete
After charging is complete, the
first time that the hybrid system
is started, a message detailing
the results of the charging is
displayed. Also, a message is
displayed if an operation that
stops charging is performed or
a situation where charging can-
not be performed occurs.
When a message is displayed, follow the instructions displayed on the
screen. ( P. 185)
■Combination meter display during charging
If approximately 100 seconds elapse after the power switch is t urned to ON
mode during charging, the power switch will automatically turn off and the dis-
play will disappear.
Checking information related to charging

PRIUS PRIME_OM_OM47C77U_(U)
1592-2. Charging
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Plug-in hybrid system
■Timer settings
●The charge schedule cannot be set while driving.
● A maximum of 15 charge schedules can be registered.
■ To make sure that the charging timer function operates correctl y
Check the following items.
● Adjust the clock to the correct time ( P. 197)
● The calendar is set to the correct date ( P. 199)
● Check that the power switch is turned off
● After registering the charge schedule, connect the charging cable
The charging start time is determined based on the charge sched ule at the
time that the charging cable was connected.
● After connecting the charging cable, check that the charging indicator
flashes ( P. 114)
● Do not use an outlet that has a power cut off function (including a timer func-
tion)
Use an outlet that constantly supplies electricity. For outlets where the
power is cut off due to a timer function, etc., charging may no t be carried
out according to plan if the power is cut off during the set ti me.
■ When the charging cable remains connected to the vehicle
Even if multiple consecutive charge schedules are registered, t he next
charge will not be carried out according to the timer until the charging cable is
removed and reconnected after charging completes. Also, when th e hybrid
battery (traction battery) is fully charged, charging according to the timer will
not be carried out.
■ “Climate Prep”
●When the air conditioning-linked setting is turned on, the air conditioning
operates until the set departure time. Therefore, the air condi tioning will con-
sume electricity and charging may not complete by the set depar ture time.
● If the hybrid battery (traction battery) is fully charged, char ging will not be
carried out, even if the charge schedule is set. However, if “Climate Prep” is
turned on, the air conditioning will operate only once when it nears the time
set in “Departure”. If this occurs, the air conditioning will c onsume electricity
and the remaining charge of the hybrid battery (traction batter y) when
departing may be decreased.
■ Smartphone-linked operation (vehicles with 11.6-inch display)
After applying to Entune, it is possible to use the smartphone application to
change charging timer settings.
For details about Entune, refer to http://www.toyota.com/entune/.

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PRIUS PRIME_OM_OM47C77U_(U)
2-2. Charging
*: Refer to P. 114 for details regarding charging indicator illumination and
flashing.
Refer to the following table and carry out the appropriate corr ection
procedure.
 Charging indicator flashes and charging cannot be carried out.
When charging indicator
flashes
*:
Charge schedule is regis-
tered
When you wish to charge according to the
timer, wait until the set time.
To start charging, set “Charge Now” to “On”.
(  P. 166, 175)
When charging indicator rap-
idly flashes
*:
Malfunction occurred in an
external power source or the
vehicleStart the hybrid system and follow the
instructions displayed by the message on
the multi-information display. ( P. 185)
When charging timer function does not operate normally
Likely causeCorrection procedure
Cannot charge at desired time
Vehicle clock is not properly
adjustedCheck the clock settings and adjust it to the
proper time. ( P. 197)
The vehicle calendar is not
set correctly.Check the calendar setting and set it to the
correct date. ( P. 199)
Charging cable is not con-
nected to vehicleBefore using the charging timer, connect the
charging cable.
Incorrect charging mode
selected
Check the charging mode setting. ( P. 1 5 7 )
When the charging mode is “Start”, charging
starts at the set time, but when it is “Depar-
ture”, charging is completed by the set time.
(The charging start time is automatically
controlled by the system.)
 Cannot change timer setting from smartphone application (vehicl es with
11.6-inch display)
*
Smartphone is outside its
coverage areaCheck the signal strength. If the smart-
phone is outside its coverage area, move to
a place with a better signal.
Likely causeCorrection procedure

184
PRIUS PRIME_OM_OM47C77U_(U)
2-2. Charging
*: In order to use the smartphone application, it is necessary to apply toEntune.
For details about Entune, refer to http://www.toyota.com/entune /.
Charging ends earlier than time set in “Departure”
Charging end time does not
match estimated end time
due to condition of power
source or outside tempera-
tureIf sudden changes in temperature or
changes in the condition of the power
source occur while charging, charging may
end earlier than the time estimated by the
system.
Charging is not complete, even though it is time set in “Departure”
“Climate Prep” is set to “On”
When “Climate Prep” is set to “On”, the air
conditioning operates until the set departure
time. Therefore, charging may not complete
by the set time due to charging conditions.
To have the hybrid battery (traction battery)
fully charged, allow charging to continue.
Charging end time does not
match estimated end time
due to condition of power
source or outside tempera-
tureIf sudden changes in temperature or
changes in the condition of the power
source occur while charging, charging may
not end exactly at the time estimated by the
system.
Charging does not start, even though it is time set in “Start”
Charging cable was con-
nected after set timeConnect the charging cable before the time
set in “Start”.
Likely causeCorrection procedure