reset TOYOTA PROACE EV 2021 Owner's Manual

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TOYOTA Pro Touch
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Frequently asked
questions
The following information groups together the answers to the most frequently asked questions concerning the system.
Radio
The reception quality of the tuned radio station gradually deteriorates or the station presets are not working (no sound, 87.5 MHz is displayed, etc.).The vehicle is too far from the selected station’s transmitter, or no transmitter is present in the geographical area.► Activate the "RDS" function in the upper bar to enable the system to check whether there is a more powerful transmitter in the geographical area.The environment (hills, buildings, tunnels, basement car parks, etc.) is blocking reception, including in RDS mode.This is a perfectly normal phenomenon, and is
not indicative of an audio system malfunction.The aerial is missing or has been damaged (for example while entering a car wash or underground car park).► Have the aerial checked by a dealer.I cannot find some radio stations in the list of received stations.The name of the radio station changes.The station is no longer received or its name has
changed in the list.
► Press the round arrow on the "List" tab on the "Radio" page.Some radio stations send other information in place of their name (the title of the song for example).The system interprets these details as the station name.► Press the round arrow on the "List" tab on the "Radio" page.
Media
Playback of my USB memory stick starts only after a very long wait (around 2 to 3 minutes).Some files supplied with the memory stick may greatly slow down access to reading the memory stick (multiplication by 10 of the cataloguing time).► Delete the files supplied with the memory stick and limit the number of sub-folders in the file structure on the memory stick. Some characters in information about the currently playing media are not displayed correctly.
The audio system is unable to process certain types of character.► Use standard characters to name tracks and folders.Playback of streaming files does not start.The connected device does not automatically launch playback.► Start playback from the device.Track names and playing times are not
displayed on the audio streaming screen.
The Bluetooth profile does not allow the transfer of this information.
Telephone
I cannot connect my Bluetooth telephone.The telephone's Bluetooth function may be switched off or the device may not be visible.► Check that the telephone has Bluetooth switched on.► Check in the telephone settings that it is "visible to all".The Bluetooth telephone is not compatible with the system.► Check the compatibility of the telephone on the Brand's website (services).Android Auto and/or CarPlay do not work.Android Auto and CarPlay may not activate if the USB cables are of poor quality.► Use genuine USB cables to ensure compatibility.Android Auto and/or CarPlay do not work.Android Auto and CarPlay are not available in all countries.
► Check the Google Android Auto or Apple website to see which countries are supported.The volume of the telephone connected in Bluetooth mode is inaudible.The volume depends on both the system and the telephone.► Increase the volume of the audio system, to maximum if required, and increase the volume of the telephone if necessary.

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Ambient noise affects the quality of the telephone call.► Reduce ambient noise (close windows, turn down ventilation, slow down, etc.).The contacts are not listed in alphabetical order.Some telephones offer display options. Depending on the settings chosen, contacts can be transferred in a specific order.► Modify the telephone directory display settings.
Settings
When the treble and bass settings are changed, the ambience is deselected.When the ambience is changed, the treble and bass settings are reset.Selecting an ambience imposes the treble and bass settings, and vice versa.► Modify the treble and bass or ambience settings to obtain the desired musical ambience.When the balance settings are changed, the distribution is deselected.
When the distribution setting is changed, the balance settings are deselected.Selecting a distribution setting imposes the balance settings, and vice versa.► Modify the balance setting or the distribution setting to obtain the desired sound quality.There is a difference in sound quality between audio sources.To allow for optimal listening quality, the sound
settings can be tailored to different audio
sources, which can generate audible differences when changing source.► Check that the sound settings are appropriate to the sources listened to. Adjust the sound functions to the middle position.When the engine is off, the system switches off after several minutes of use.When the engine is switched off, the system's operating time depends on the state of charge of the battery.The switch-off is normal: the system automatically goes into energy economy mode and switches off to maintain an adequate charge in the battery.► Start the vehicle’s engine to increase the charge of the battery.

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– Air conditioning status information (depending on version), and direct access to the corresponding menu.– Go directly to the audio source selection option, to view the list of radio stations (or list of titles depending on the source).– Go to the "Notifications" of messages, emails, map updates and, depending on the services, the navigation notifications.– Go to the settings for the touch screen and the digital instrument panel.Audio source selection (depending on equipment):– FM/DAB/AM radio stations (depending on equipment).– Telephone connected via Bluetooth and Bluetooth multimedia broadcast (streaming).– USB memory stick.– Video (depending on equipment).

NOTIC E
In the "Settings" menu, it is possible to create a profile for an individual or for a group of people with shared interests, and configure a wide range of settings (radio presets, audio settings, navigation history, favourite contacts, etc.). Settings are applied automatically.
NOTIC E
In very hot conditions, the volume may be limited to protect the system. It may enter standby mode (with the screen and sound off) for 5 minutes or more.The system will resume normal operation when the temperature in the passenger compartment has dropped.
Steering mounted controls
Voice control:This control is located on the steering wheel or at the end of the lighting control lever (depending on equipment).Short press, system voice control.Long press, voice control for smartphone or CarPlay®, Android Auto via the system.Increase volume.
Decrease volume.Mute by pressing the volume increase and decrease buttons simultaneously (depending on equipment).Restore the sound by pressing one of the two volume buttons.Media (short press): change the multimedia source.Telephone (short press): start telephone call.Call in progress (short press): access telephone menu.
Telephone (long press): reject an incoming call, end call; when no call is in progress, access telephone menu.Radio (rotate): automatic search for the previous / next station.Media (rotate): previous / next track, move in a list.Short press: confirm a selection; if nothing selected, access to presets.Radio: display the list of stations.

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You can say "stop" or "resume route guidance". To get information about your current route, you can say "tell me the remaining time", "remaining distance" or "arrival time". To learn more commands, try saying "help with navigation". Voice commands
Show POI ''hotel'' at the destinationShow nearby POI petrol stationNavigate to POI Heathrow Airport in LondonNavigate to POI petrol station along the routeHelp messages
To see points of interest on a map, you can say things like "show hotels in Banbury", "show nearby parking", "show hotel at the destination" or "show petrol station along the route". If you prefer to navigate directly to a point of interest, you can say "navigate to nearby petrol station". If you feel you are not being well understood, try to say the word "POI" in front of the point of interest. For example say "navigate to POI restaurant at the destination".
To choose a POI, say something like "select line 2". If you've searched for a Point of Interest and don't see the one you're after, you can filter further by saying something like "select POI in line 2", or "select the city in line 3". You can also scroll through the list by saying "next page" or "previous page".
NOTIC E
Depending on the country, give destination (address) instructions in the language configured for the system.
"Radio Media" voice
commands
Voice commands
Turn on source radio - Streaming Bluetooth - …Help messages
You can select an audio source by saying "turn on source" followed by the device name. For example, "turn on source, Streaming Bluetooth", or "turn on source, radio". Use the command "play" to specify the type of music you'd like to hear. You can choose between "song", "artist", or "album". Just say something like "play artist,
Madonna", "play song, Hey Jude", or "play album, Thriller". Voice commands
Tune to channel BBC Radio 2Tune to 98.5 FMTune to preset number fiveHelp messages
You can pick a radio station by saying "tune to" and the station name or frequency. For example "tune to channel Talksport" or "tune to 98.5 FM". To listen to a preset radio station, say for example "tune to preset number five". Voice commands
What's playing?Help messages
To choose what you'd like to play, start by saying "play" and then the item. For example, say "play song Hey Jude", "play line 3" or "select line 2". You can undo your last action and start over by saying "undo", or say "cancel" to cancel the current action.Voice commands
Play song Hey JudePlay artist MadonnaPlay album ThrillerHelp messages
I'm not sure what you'd like to play. Please say "play" and then a song title, an album title, or an artist name. For example, say "play song Hey Jude", "play artist Madonna" or "play album Thriller". To select a line number from the display, say "select line two". To move around a displayed list, you can say "next page" or "previous page". You can undo your last action and start over by saying "undo", or say "cancel"
to cancel the current action.

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TOYOTA Pro Touch with navigation system
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NOTIC E
Zoom in/out using the touch buttons or with two fingers on the screen.
To a recent destination
Press Navigation to display the main page.Press the "MENU" button to access the secondary page.Select "My destinations".
Select the "Recent” tab.Select the address chosen in the list to display the "Guidance criteria”.Press "OK" to start guided navigation.
NOTIC E
Select "Position" to see the point of arrival on the map.
To "Home" or "My work"
Press Navigation to display the main page.Press the "MENU" button to access the secondary page.Select "My destinations".
Select the "Preferred” tab.
Select "Home".
OrSelect "My work".
OrSelect a preset favourite destination.
To a contact
Press Navigation to display the main page.Press the "MENU" button to access the secondary page.Select "My destinations".
Select the "Contact” tab.Select a contact in the list to start guided navigation.
To points of interest (POI)
Guided method:Points of interest (POI) are listed in different categories.
Press Navigation to display the main page.Press the "MENU" button to access the secondary page.Select "Points of interest".
Select the "Travel", "leisure", "Commercial", "Public" or "Geographic” tab.
Or
Select "Search" to enter the name and address of a POI.Press "OK" to calculate the route.
OrIntuitive method:
NOTIC E
You can only select this method in order to
use the service if a network connection is provided by the user via a smartphone.In that case, the system is automatically connected to the Internet, if network coverage permits.
Press Navigation to display the main page.Press the "MENU" button to access the secondary page.Select "Search".
Press on the mode shown in the bottom right of the screen (On-Board or Connected) to change "Database".Select the "Database" in "On-Board" mode (integrated into the map), or in "Connected" mode (connected to the Internet).Press the back arrow to confirm.
Enter an address or key words for your destination (POI).

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TOYOTA Pro Touch with navigation system
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WARNI NG
Radio reception may be affected by the use of electrical equipment not approved by the Brand, such as a USB charger connected to the 12 V socket.The exterior environment (hills, buildings, tunnels, basement car parks, etc.) may block reception, including in RDS mode. This phenomenon is perfectly normal in the context of radio wave transmission, and in no way indicative of an audio system malfunction.
Presetting a station
Select a radio station or frequency.(refer to the corresponding section)Press "Presets".Make a long press on one of the buttons to preset the station.
Changing the waveband
Press Radio Media to display the main page.To change the waveband, press "Band…", displayed at the top right of the screen.
Activating/Deactivating RDS
RDS, if activated, allows you to continue listening to the same station by automatic retuning to alternative frequencies.Press Radio Media to display the main page.Press the "OPTIONS" button to access the secondary page.Select "Radio settings".
Select "General".Activate/deactivate "Station follow".
Press "OK" to confirm.
NOTIC E
RDS station tracking may not be available nationwide, as many radio stations do not cover 100 % of the country. This explains the loss of reception of the station during a journey.
Displaying text information
The "Radio Text" function displays information transmitted by the radio station relating to the station or the currently playing song.Press Radio Media to display the main page.Press the "OPTIONS" button to access the secondary page.
Select "Radio settings".
Select "General".Activate/deactivate "Display radio text".
Press "OK" to confirm.
Playing TA messages
The TA (Traffic Announcement) function gives priority to TA alert messages. To operate, this function needs good reception of a radio station that carries this type of message. While traffic information is being broadcast, the current media is automatically interrupted so that the TA message can be heard. Normal play of the previously playing media resumes at the end of the message.Select "Announcements".Activate/deactivate "Traffic announcement".Press "OK" to confirm.

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TOYOTA Pro Touch with navigation system
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Settings
Audio settings
Press Settings to display the main page.
Select "Audio settings".
Then select "Ambience", "Position"; "Sound", "Voice" or "Ringtone".Press "OK" to save the settings.
NOTIC E
The balance/distribution (or spatialisation with the Arkamys© system) uses audio processing to adjust the sound quality according to the number of passengers in the vehicle.Available only with the front and rear speaker configuration.
NOTIC E
The Ambience setting (choice of 6 ambiences) and the Bass, Medium and Treble sound settings are different and independent for each audio source.Activate or deactivate "Loudness".The "Position” settings (All passengers, Driver and Front only) are common to all sources.Activate or deactivate "Touch tones", "Volume linked to speed" and "Auxiliary input".
NOTIC E
Onboard audio: Arkamys Sound Staging© optimises the sound distribution inside the passenger compartment.
Configuring profiles
Press Settings to display the main page.
Press the "OPTIONS" button to access the secondary page.Select "Setting of the profiles".
Select "Profile 1", "Profile 2", "Profile 3” or "Common profile".Press this button to enter a name for the profile using the virtual keypad.
Press "OK" to confirm.
Press this button to add a photograph to the profile.Insert a USB memory stick containing the photograph in the USB port.Select the photograph.Press "OK" to accept the transfer of the photograph.Press "OK" again to save the settings.
NOTIC E
The location for the photograph is square; the system reshapes the original photograph if in another format.
Press this button to reset the selected profile.
WARNI NG
Resetting the selected profile activates the English language by default.
Select a "Profile" (1 or 2 or 3) to link "Audio settings" with it.Select "Audio settings".
Then select "Ambience", "Position"; "Sound", "Voice" or "Ringtone".Press "OK" to save the selected profile’s settings.

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Modifying system settings
Press Settings to display the main page.
Press the "OPTIONS" button to access the secondary page.Select "Screen configuration".
Select "Animation".Activate or deactivate:Automatic scrollingSelect "Brightness".Move the slider to adjust the brightness of the screen and/or the instrument panel.Press Settings to display the main page.
Press the "OPTIONS" button to access the secondary page.Select "System settings".
Select "Units" to change the units of distance, fuel consumption and temperature.Select "Factory settings" to restore the initial
settings.
WARNI NG
Resetting the system to "Factory settings" activates English and degrees Fahrenheit and deactivates summer time.
Select "System info" to display the versions of the various modules installed in the system.
Selecting the language
Press Settings to display the main page.
Press the "OPTIONS" button to access the secondary page.Select "Languages" to change the language.
Setting the date
Press Settings to display the main page.
Press the "OPTIONS" button to access the secondary page.Select "Setting the time-date".
Select "Date".Press this button to set the date.
Press "OK" to confirm.
Select the display format for the date.
NOTIC E
Time and date setting is only available if "GPS synchronisation" is deactivated.
Setting the time
Press Settings to display the main page.
Press the "OPTIONS" button to access the secondary page.Select "Setting the time-date".
Select "Time".Press this button to set the time using the virtual keypad.Press "OK" to confirm.
Press this button to set the time zone.
Select the display format for the time (12h/24h).Activate or deactivate summer time (+1 hour).Activate or deactivate GPS synchronisation (UTC).Press "OK" to confirm.
NOTIC E
The system may not automatically manage the change between winter and summer time (depending on the country of sale).

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In certain countries, only major routes (motorways, etc.) are listed for the traffic information.This is perfectly normal. The system is dependent on the traffic information available.The altitude is not displayed.On starting, GPS initialisation may take up to 3 minutes to receive more than 4 satellites correctly.► Wait until the system has started up completely so that there is GPS coverage by at least 4 satellites.Depending on the geographical environment (tunnel, etc.) or the weather, the conditions of reception of the GPS signal may vary.This behaviour is normal. The system is dependent on the GPS signal reception conditions.My navigation is no longer connected.During start-up and in certain geographical areas, the connection may be unavailable.► Check that the online services are activated (settings, contract).
Radio
The reception quality of the tuned radio station gradually deteriorates or the station presets are not working (no sound, 87.5 MHz is displayed, etc.).The vehicle is too far from the selected station’s transmitter, or no transmitter is present in the geographical area.
► Activate the "RDS" function by means of the short-cut menu to enable the system to check whether there is a more powerful transmitter in the geographical area.The aerial is missing or has been damaged (for example while entering a car wash or underground car park).► Have the aerial checked by a dealer.The environment (hills, buildings, tunnels, basement car parks, etc.) is blocking reception, including in RDS mode.This is a perfectly normal phenomenon, and is not indicative of an audio system malfunction.I cannot find some radio stations in the list of stations received.The name of the radio station changes.The station is no longer received or its name has changed in the list.Some radio stations send other information in place of their name (the title of the song for example).The system interprets these details as the station name.
► Press the "Update list" button in the "Radio stations” secondary menu.
Media
Playback of my USB memory stick starts only after a very long wait (around 2 to 3 minutes).Some files supplied with the memory stick may greatly slow down access to reading the memory stick (multiplication by 10 of the cataloguing
time).
► Delete the files supplied with the memory stick and limit the number of sub-folders in the file structure on the memory stick.There may be an extended pause after inserting a USB stick.The system reads a variety of data (folder, title, artist, etc.). This can take from a few seconds to a few minutes.This is perfectly normal.Some characters in information about the currently playing media may not be displayed correctly.The audio system is unable to process certain types of character.► Use standard characters to name tracks and folders.Playback of streaming files does not start.The connected device does not automatically launch playback.► Start playback from the device.Track names and playing times are not displayed on the audio streaming screen.The Bluetooth profile does not allow the transfer
of this information.
Telephone
I cannot connect my Bluetooth telephone.The telephone's Bluetooth function may be switched off or the device may not be visible.► Check that the telephone has Bluetooth switched on.► Check in the telephone settings that it is
"visible to all".

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TOYOTA Pro Touch with navigation system
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► Deactivate then reactivate the telephone’s Bluetooth function.The Bluetooth telephone is not compatible with the system.► You can check the compatibility of the telephone on the Brand's website (services).Android Auto and/or CarPlay do not work.Android Auto and CarPlay may not activate if the USB cables are of poor quality.► Use genuine USB cables to ensure compatibility.Android Auto and/or CarPlay do not work.Android Auto and CarPlay are not available in all countries.► Check the Google Android Auto or Apple website to see which countries are supported.The volume of the telephone connected in Bluetooth mode is inaudible.The volume depends on both the system and the telephone.► Increase the volume of the audio system, to maximum if required, and increase the volume of the telephone if necessary.
Ambient noise affects the quality of the telephone call.► Reduce the ambient noise level (close windows, turn down ventilation, slow down, etc.).Some contacts are duplicated in the list.The options for synchronising contacts are: synchronise the contacts on the SIM card, the contacts on the telephone, or both. When both synchronisations are selected, some contacts
may be duplicated.
► Select "Display SIM card contacts" or "Display telephone contacts".The contacts are not listed in alphabetical order.Some telephones offer display options. Depending on the settings chosen, contacts can be transferred in a specific order.► Modify the telephone directory display settings.The system does not receive SMS.Bluetooth mode does not allow SMS text messages to be sent to the system.
Settings
When the treble and bass settings are changed, the ambience is deselected.When the ambience is changed, the treble and bass settings are reset.Selecting an ambience imposes the treble and bass settings, and vice versa.► Modify the treble and bass or ambience settings to obtain the desired musical ambience.When the balance settings are changed, the
distribution is deselected.When the distribution setting is changed, the balance settings are deselected.Selecting a distribution setting imposes the balance settings, and vice versa.► Modify the balance setting or the distribution setting to obtain the desired sound quality.There is a difference in sound quality between audio sources.
To allow for optimal listening quality, the sound settings can be tailored to different audio sources, which can generate audible differences when changing source.► Check that the sound settings are appropriate to the sources listened to. We recommend setting the sound functions (Bass:, Treble:, Balance) to the middle position, setting the musical ambience to "None", setting loudness correction to "Active" in USB mode and "Inactive" in Radio mode.► In all cases, after applying sound settings, adjust the volume level on the portable device (to a high level) first. Then adjust the volume level on the audio system.When the engine is off, the system switches off after several minutes of use.When the engine is switched off, the system's operating time depends on the state of charge of the battery.The switch-off is normal: the system automatically goes into energy economy mode and switches off to maintain an adequate charge
in the battery.► Start the vehicle’s engine to increase the charge of the battery.The date and time cannot be set.Setting of the date and time is only available if the synchronisation with the satellites is deactivated.► Settings menu / Options / Time-Date setting. Select the "Time" tab and deactivate the "GPS
synchronisation" (UTC).