TOYOTA PROACE VERSO EV 2021 Owners Manual

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Practical information
7
AdBlue® (Diesel engines)
To respect the environment and ensure compliance with the Euro 6 standard, without adversely affecting the performance or fuel consumption of its Diesel engines, TOYOTA has taken the decision to equip its vehicles with a system that associates SCR (Selective Catalytic Reduction) with a Diesel particle filter (DPF) for the treatment of exhaust gases.
SCR system
Using a liquid called AdBlue® that contains urea, a catalytic converter turns up to 85% of the nitrogen oxides (NOx) into nitrogen and water, which are harmless to health and the environment.The AdBlue® is contained in a special tank holding about 20 litres.Its capacity allows a driving range of approximately 3,000 miles (5,000 km) (which may vary considerably depending on your driving style and the vehicle). An alert system
is automatically triggered when the remaining range reaches 1,500 miles (2,400 km), i.e. once the reserve level has been reached.Several alerts are triggered successively during the remaining 1,500 miles (2,400 km) until the tank is empty and the vehicle is immobilised.If the estimated distance travelled by the vehicle between two services is greater than 3,000 miles (5,000 km), it will be necessary to top up the AdBlue.
NOTIC E
For more information on the Warning and indicator lamps and the associated alerts, or the Indicators, please refer to the corresponding sections.
WARNI NG
Once the AdBlue® tank is empty, a device
required by law prevents the engine from being restarted.If the SCR system is faulty, the level of emissions from the vehicle will no longer meet the Euro 6 standard and the vehicle starts polluting the environment.In the event of a confirmed SCR system malfunction, it is essential to visit any authorized Toyota retailer or Toyota authorized repairer, or any reliable repairer. After 685 miles (1,100 km), a device is automatically activated to prevent the engine from starting.In both cases, a range indicator indicates the distance that can be travelled before the vehicle is stopped.
NOTIC E
Freezing of the AdBlue®
AdBlue® freezes at temperatures below around -11°C.The SCR system includes a heater for the AdBlue® tank, allowing you to continue driving in very cold conditions.
Supply of AdBlue®
It is recommended that the AdBlue® be topped up as soon as the first alert is issued indicating that the reserve level has been reached.
WARNI NG
For the correct operation of the SCR system:– Use only AdBlue® fluid that meets the ISO 22241 standard.– Never transfer AdBlue® to another container as it would lose its purity.– Never dilute AdBlue® with water.
You can obtain AdBlue® from any authorized Toyota retailer or Toyota authorized repairer, or any reliable repairer, as well as service stations equipped with AdBlue® pumps specially designed for passenger vehicles.

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WARNI NG
Never top up from an AdBlue® dispenser reserved for heavy goods vehicles.
Storage recommendations
AdBlue® freezes at about -11°C and deteriorates above +25°C. Containers should be stored in a cool area and protected from direct sunlight.Under these conditions, the fluid can be kept for at least a year.If the fluid has frozen, it can be used once it has completely thawed out in the ambient air.
WARNI NG
Never store AdBlue® containers in your vehicle.
Precautions for use
AdBlue® is a urea-based solution. This fluid is non-flammable, colourless and odourless (when kept in a cool place).In the event of contact with the skin, wash the affected area with soap and running water. In the event of contact with the eyes, immediately rinse the eyes with large amounts of water or with an eye wash solution for at least 15 minutes. Seek medical attention if you feel a persistent burning sensation or irritation.
If swallowed, immediately wash out the mouth with clean water and then drink plenty of water.In certain conditions (high temperature, for example), the risk of release of ammonia cannot be excluded: do not inhale the fluid. Ammonia vapours have an irritant effect on mucous membranes (eyes, nose and throat).
WARNI NG
Store AdBlue® out of the reach of children, in
its original container.
Procedure
Before starting the top-up procedure, ensure that the vehicle is parked on a flat and level surface.In wintry conditions, ensure that the temperature of the vehicle is above -11 °C. Otherwise the AdBlue® may be frozen and so cannot be poured into its tank. Park the vehicle in a warmer area for a few hours to allow the top-up to be carried out.
WARNI NG
Never put the AdBlue® into the Diesel fuel tank.
WARNI NG
If any AdBlue® is splashed, or if there are any spillages on the bodywork, rinse immediately with cold water or wipe with a damp cloth.If the fluid has crystallised, clean it off using a sponge and hot water.
WARNI NG
Important: in the event of a top-up after a breakdown because of a lack of AdBlue, it is essential to wait around 5 minutes before switching on the ignition, without opening the driver’s door, unlocking the vehicle, inserting the key into the ignition switch, or bringing the key for the "Smart Entry & Start" system into the passenger compartment.Switch on the ignition, then wait for 10 seconds before starting the engine.
► Switch off the ignition and remove the key from the switch to switch off the engine.or► With Smart Entry & Start, press the "START/STOP" button to switch off the engine.

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Practical information
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Accessing the AdBlue® tank

► To access the AdBlue® tank, open the front left-hand door.
► From below, pull the black cover.
► Turn the blue cap a 6th of a turn anti-clockwise.► Release the cap upwards.► With a container of AdBlue®: after checking the expiry date, read the instructions on the label carefully before pouring the contents of the container into the vehicle's AdBlue tank.► With an AdBlue® pump: insert the nozzle and fill the tank until the nozzle automatically cuts out.► After filling, perform the same sequence of operations in reverse order.

► Refit the black cover, starting at the top.
WARNI NG
In order not to overfill the AdBlue® tank:– Add between 10 and 13 litres using AdBlue® containers.– Stop after the nozzle’s first automatic cut-out, if you are refilling at a service station.The system only registers AdBlue® top-ups of 5 litres or more.
WARNI NG
If the AdBlue® tank is completely empty – which is confirmed by the message "Top up AdBlue: Starting impossible" – it is essential to add at least 5 litres.
Free-wheeling
In certain situations, you must allow the vehicle to free-wheel (while being towed, on a rolling road, in an automatic car wash, or being transported by rail or sea freight, etc.).The procedure varies according to the type of gearbox and parking brake.
With manual or automatic
gearbox and manual parking
brake /
To release them
► With the vehicle stationary and engine running, depress the brake pedal.► With a manual gearbox, place the gear lever into neutral.► With an automatic gearbox, place the gear selector to mode N.
► Release the parking brake.► Release the brake pedal, then switch off the ignition.

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With a manual gearbox and
electric parking brake /
To release them
► With the engine running and while depressing the brake pedal, move the gear selector to the neutral position.► While depressing the brake pedal, switch off the ignition.► Release the brake pedal, then switch on the ignition again.► While depressing the brake pedal, press the control lever to release the parking brake.► Release the brake pedal, then switch off the ignition.
Reverting to normal operation
► While depressing the brake pedal, restart the engine.
With an automatic gearbox
and electric parking brake /
To release them
► With the engine running and while depressing the brake pedal, set the gear selector to N.► While depressing the brake pedal, switch off the ignition.
► Release the brake pedal, then switch on the ignition again.► While depressing the brake pedal, press the control lever to release the parking brake.► Release the brake pedal, then switch off the ignition.
Reverting to normal operation
► While depressing the brake pedal, restart the engine.
With drive selector (Electric)
and electric parking brake /
Release procedure
► With the vehicle stationary and the engine running, depress the brake pedal and select mode N.Within 5 seconds:► Depress and hold the brake pedal, then observe this order: switch off the ignition and
move the push selector forwards or backwards.► Release the brake pedal, then switch on the ignition again.► Place your foot on the brake and press the electric parking brake control to release it.► Release the brake pedal, then switch off the ignition.
WARNI NG
A message is displayed on the instrument panel to confirm the unlocking of the wheels for 15 minutes.In Wash mode, a message may appear on the instrument panel to indicate that the audio system cannot be updated.
Reverting to normal operation
► While depressing the brake pedal, restart the engine.
NOTIC E
Smart Entry & StartYou must not depress the brake pedal while switching the ignition on again, then switching it off. If you do, the engine will start, requiring you to restart the procedure.

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Practical information
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Advice on care and
maintenance
General recommendations
Observe the following recommendations to avoid damaging the vehicle.
Exterior
WARNI NG
Never use a high-pressure jet wash in the engine compartment - risk of damaging the electrical components!Do not wash the vehicle in bright sunshine or extremely cold conditions.
NOTIC E
When washing the vehicle in an automatic roller-brush car wash, be sure to lock the doors and, depending on version, move the electronic key away and deactivate the “hands-free” function (Hands-Free Access).When using a pressure washer, hold the lance at least 30 cm from the vehicle (particularly when cleaning areas containing chipped paint, sensors or seals).Promptly clean up any stains containing chemicals liable to damage the vehicle's paint (including tree resin, bird droppings, insect secretions, pollen and tar).If justified by the environment, clean the vehicle frequently to remove salty deposits (in coastal areas), soot (in industrial areas) and mud (in wet or cold areas). These substances can be highly corrosive.Contact any authorized Toyota retailer or Toyota authorized repairer, or any reliable repairer for advice on removing stubborn
stains requiring special products (such as tar or insect removers).Preferably, have paint touch-ups performed by any authorized Toyota retailer or Toyota authorized repairer, or any reliable repairer.
Interior
WARNI NG
When washing the vehicle, never use a water hose or high-pressure jet to clean the interior.Liquids carried in cups or other open containers can spill, presenting a risk of damage to the instruments and controls and the controls located on the centre console. Be
vigilant!
Bodywork
High-gloss paint
WARNI NG
Do not use abrasive products or solvents, petrol or oil to clean the bodywork.Never use an abrasive sponge to clean stubborn stains. Risk of scratching the paintwork!Do not apply polish in strong sunshine, or to plastic or rubber parts.

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NOTIC E
Use a soft sponge and soapy water or a pH neutral product.Gently wipe the bodywork with a clean microfibre cloth.Apply polish with the vehicle clean and dry.Comply with the instructions for use stated on the product.
Textured paint
This type of paint reacts under the effect of light, through variations in appearance and finish that highlight the lines and contours of the vehicle. Its varnish is enriched with particles that remain visible and create a unique satin effect with relief. Its slightly granular texture gives it a surprising touch.
WARNI NG
Never attempt to clean without water.
Never clean your vehicle in an automatic roller-brush car wash.Never select the programme with hot wax finish.Never use high-pressure lances equipped with brushes - risk of scratching paint!Never apply glossy polish or preservatives to the bodywork or alloy wheels; these products irreversibly reveal glossy or spotted areas.
NOTIC E
Choose high-pressure wash, or at least high-flow water jet.Rinse the vehicle with demineralised water.Only a clean microfibre cloth is recommended for wiping the vehicle; pass it over the vehicle without rubbing.Carefully wipe off any fuel spilt on the bodywork using a soft cloth, then allow to dry.Clean off minor marks (for example, finger marks), using a maintenance product recommended by TOYOTA.
Decals
(Depending on version)
WARNI NG
Do not use a high pressure washer to clean the vehicle. Risk of damaging or detaching the decals!
NOTIC E
Use a high-flow hose at a temperature between 25°C and 40°C.Sweep the jet of water across the surface to
be cleaned, perpendicular to it.Rinse the vehicle with demineralised water.
Leather
Leather is a natural product. Appropriate regular care is essential for its durability.It must be protected and nourished using a specific leather product, to keep it supple and preserve its original appearance.
WARNI NG
Do not clean leather using unsuitable
cleaning agents such as solvents, detergents, petrol or pure alcohol.When cleaning items partly made from leather, take care not to damage the other materials with the specific leather product.
NOTIC E
Before cleaning greasy stains or liquids, quickly mop up any surplus.Before cleaning, wipe off any residues liable to scuff the leather, using a cloth that has been dampened with demineralised water and thoroughly wrung out.Clean leather using a soft cloth moistened with soapy water or a pH-neutral product.Dry with a soft, dry cloth.

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In the event of a breakdown
8
Warning triangle
This reflective and dismantlable device is to be installed on the side of the road when a vehicle is broken down or damaged.
WARNI NG
Before getting out of the vehicleTurn on the hazard warning lamps, then put on the safety vest to assemble and install the
triangle.
Assembling and placing the
triangle

For versions supplied with a triangle as original equipment, refer to the illustration above.
For other versions, refer to the assembly instructions provided with the triangle.► Put the triangle in place behind the vehicle, as required by local legislation.
Running out of fuel
(Diesel)
With Diesel engines, the fuel system must be primed if you run out of fuel.Before starting to prime the system, it is essential to put at least 5 litres of Diesel into the fuel tank.
NOTIC E
For more information on Refuelling and on Misfuel prevention (Diesel), refer to the corresponding section.
NOTIC E
For more information on the Engine compartment, in particular the location of these components under the bonnet, refer to the corresponding section.
1.5 D-4D Diesel engines
► Switch on the ignition (without starting the engine).► Wait around 1 minute and switch off the ignition.► Operate the starter motor to start the engine.If the engine does not start at the first attempt,
do not keep trying, but restart the procedure.
2.0 D-4D Diesel engines
► Switch on the ignition (without starting the engine).► Wait around 6 seconds and switch off the ignition.► Repeat the operation 10 times.► Operate the starter motor to start the engine.If the engine does not start at the first attempt, do not keep trying, but restart the procedure.

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Tool box
Access

The tool box is located under the left-hand front seat.

NOTIC E
As a safety measure, bars 1 and 2 prevent the box escaping from its housing, if it is not correctly secured.
Removing

► Press latches A and slide them inwards to release the box.► To take it past bar 1, raise the box slightly
then pull it as far as it will go.

► Then, lift the box upwards to take it past bar 2.
Opening

► Unclip fixings B on the cover, then open it for
access to the tools.
Storage
► Refit the cover on the box and clip fixings B.

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In the event of a breakdown
8

► Position the box with the front inclined upwards.► To take it past bar 2, push the box in and down.► To take it past bar 1, raise the box slightly then push it fully in.

► Once the box is fully home in its housing, push it against the floor carpet then slide latches A outwards to secure it.
NOTIC E
Pull on the box to check that it is secure in its housing.
Temporary puncture
repair kit
Made up of a compressor and a sealant cartridge, it allows you to carry out a temporary repair of the tyre so that you can drive to the nearest garage.It is designed to repair most punctures located on the tyre tread.
NOTIC E
Its compressor can be used to check and adjust the pressure of the tyre.
Access to the kit
This kit is stowed in a tool box.
NOTIC E
For more information on the Tool box, refer to the corresponding section.
List of tools
These tools are specific to the vehicle and may vary according to the level of equipment. Do not use them for any other purpose.

1.12 V compressor.Contains a sealant cartridge for the temporary repair of a tyre and can also be used for adjusting tyre pressures.
2.Towing eye.
NOTIC E
For more information on Towing, please refer to the corresponding section.

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NOTIC E
Tyre inflation pressures are indicated on this label.For more information on Identification markings, particularly this label, refer to the corresponding section.
Composition of the kit

A."Repair" or "Inflation" position selector.
B.On I/off O switch.
C.Deflation button.
D.Pressure gauge (in bars and psi).

E.Compartment housing a cable with an adaptor for a 12 V socket.
F.Sealant cartridge.
G.White pipe with cap for repair and inflation.
H.Speed limit sticker.
WARNI NG
The vehicle's electrical system allows the connection of the compressor for long enough to inflate a tyre after a puncture repair.Only use the two 12 V sockets, located at the front, to connect your compressor.
Repair and sealing
procedure
► Park the vehicle without obstructing any
traffic and apply the parking brake.► Follow the safety instructions (hazard warning lamps, warning triangle, wearing high
visibility vest, etc.) according to the legislation in force in the country where you are driving.► Switch off the ignition.► Turn the selector A to the "Repair" position.► Check that switch B is in position "O".
WARNI NG
Avoid removing any foreign bodies which
have penetrated the tyre.


► Uncoil the white pipe G fully.► Unscrew the cap from the white pipe.► Connect the white pipe to the valve of the tyre to be repaired.► Connect the compressor's electrical plug to the vehicle's 12 V socket.
► Affix the speed limit sticker.