display TOYOTA RAV4 2019 Accessories, Audio & Navigation (in English)
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Page 199 of 244

1997-3. What to do if...
7
Phone
A Bluetooth® connection can-
not be made.
■When making/receiving a 
call
A call cannot be made/received.
■When using the phonebook
Phonebook data cannot be 
transferred manually/automati-
cally.
Likely causeSolution
An incorrect 
passcode was 
entered on the 
cellular phone.Enter the correct 
passcode on the 
cellular phone.
The registration 
operation has 
not been com-
pleted on the cel-
lular phone side.
Complete the 
registration oper-
ation on the cel-
lular phone 
(approve regis-
tration on the 
phone).
Old registration 
information 
remains on 
either this sys-
tem or the cellu-
lar phone.
Delete the exist-
ing registration 
information from 
both this system 
and the cellular 
phone, then reg-
ister the  cellular 
phone you wish 
to connect to this 
system. ( P. 4 3 )
Likely causeSolution
Another Blue-
tooth
® device is 
already con-
nected.
Manually con-
nect the  cellular 
phone you wish 
to use to this 
system. ( P. 4 1 )
Bluetooth® func-
tion is not 
enabled on the 
cellular phone.Enable the Blue-
tooth
® function 
on the cellular 
phone.
Automatic Blue-
tooth
® connec-
tion on this 
system is set to 
off.
Set automatic 
Bluetooth
® con-
nection on this 
system to on 
when the engine 
switch 
ACC or ON. 
(  P. 4 5 )
Preferred device 
settings function 
on this system is 
set to on.
Set preferred 
device settings 
function on this 
system to off. 
( P. 4 6 )
Set the desired 
cellular phone to 
the highest auto-
matic connec-
tion priority. 
( P. 4 6 )
Likely causeSolution
Your vehicle is in 
a   area.
Move to where 
 no longer 
appears on the 
display.
Likely causeSolution 
Page 200 of 244

2007-3. What to do if...
Phonebook data cannot be 
edited.
■When using the Bluetooth® 
message function
Messages cannot be viewed.
New message notifications are 
not displayed.
■In other situations
The Bluetooth
® connection sta-
Likely causeSolution
The profile ver-
sion of the con-
nected cellular 
phone may not 
be compatible 
with transferring 
phonebook data.
For a list of spe-
cific devices 
which operation 
has been con-
firmed on this 
system, check 
with your Toyota 
dealer or the fol-
lowing website:
http://www.
toyota.com/
Entune/ in the 
United States, 
http://www.
toyota.ca/entune 
in Canada, and 
http://www.
toyotapr.com/
entune in Puerto 
Rico
Automatic con-
tact transfer 
function on this 
system is set to 
off.Set automatic 
contact transfer 
function on this 
system to on. 
(  P.191)
Passcode has 
not been entered 
on the cellular 
phone.
Enter the pass-
code on the cel-
lular phone if 
requested 
(default pass-
code: 1234).
Transfer opera-
tion on the cellu-
lar phone has 
not completed.
Complete trans-
fer operation on 
the cellular 
phone (approve 
transfer opera-
tion on the 
phone).
Likely causeSolution
Automatic con-
tact transfer 
function on this 
system is set to 
on.Set automatic 
contact transfer 
function on this 
system to off. 
( P.191)
Likely causeSolution
Message trans-
f e r  i s  n o t  e n a b l e d  
on the cellular 
phone.
Enable mes-
sage transfer on 
the cellular 
phone (approve 
message trans-
fer on the 
phone).
Automatic trans-
fer function on 
this system is set 
to off.Set automatic 
transfer function 
on this system to 
on. ( P.191)
Likely causeSolution
Notification of 
SMS/MMS/E-
mail reception on 
this system is set 
to off.Set notification 
of SMS/MMS/E-
mail reception on 
this system to 
on. ( P.189)
Automatic mes-
sage transfer 
function is not 
enabled on the 
cellular phone.Enable auto-
matic transfer 
function on the 
cellular phone. 
Page 201 of 244

2017-3. What to do if...
7
Phone
tus is displayed at the top of the 
screen each time the engine 
switch 
or ON.
Even though all conceivable 
measures have been taken, the 
symptom status does not 
change.
●For details, refer to the owner’s 
manual that came with the cellular 
phone.
Likely causeSolution
Connection con-
firmation display 
on this system is 
set to on.
To turn off the 
display, set con-
nection confir-
mation display 
on this system to 
off. (P. 4 6 )
Likely causeSolution
The cellular 
phone is not 
close enough to 
this system.Bring the cellu-
lar phone closer 
to this system.
Radio interfer-
ence has 
occurred.
Turn off Wi-Fi® 
devices or other 
devices that may 
emit radio 
waves.
The cellular 
phone is the 
most likely cause 
of the symptom.
Turn the cellular 
phone off, 
remove and rein-
stall the battery 
pack, and then 
restart the cellu-
lar phone.
Enable the cellu-
lar phone’s Blue-
tooth
® 
connection.
Disable the 
Wi-Fi
® connec-
tion of the cellu-
lar phone.
Stop the cellular 
phone’s security 
software and 
close all applica-
tions.
Before using an 
application 
installed on the 
cellular phone, 
carefully check 
its source and 
how its opera-
tion might affect 
this system.
Likely causeSolution 
Page 206 of 244

2068-1. Toyota Entune overview
Content provider
Provides contents to the application server.
Type A: Function achieved by using a smar tphone 
or DCM
Of the functions included with Toyota Entune, the Toyota 
Entune App Suite Connect relies on the use of a smartphone 
or DCM.
Using a smartphone
• Toyota Entune App Suite Connect enables applicable apps  installed on a smartphone to be displayed on and operated from 
the screen via Bluetooth
®.
 Via DCM
• Toyota Entune App Suite Connect enables applicable apps  installed on the system to be displayed on and operated from th e 
screen.
A few settings must be performed before Toyota Entune App 
Suite Connect can be used. ( P.208)
By using a smartphone or DCM
A 
Page 207 of 244

2078-1. Toyota Entune overview
8
Toyota Entune
Application server
Provides applications to the system or a smartphone.
Smartphone
*
Using the Toyota Entune App Suite Connect, communication is 
relayed between the system, application server and contents pro-
vider. The smartphone cannot be operated while communicating.
Applications
Display usable content from the content providers on the screen  
using the data connection of the connected smartphone or DCM.
System
Content received, via a smartphone or DCM, from content pro-
vider servers is displayed on the screen. The system is equippe d 
with an application player to run applications.
Via DCM
*: For known compatible phones, refer to http://www.toyota.com/Entune/
in the United States,
http://www.toyota.ca/entune
in Canada, and
http://www.toyo tapr.com/entune
in Puerto Rico.
The required operations to acti-
vate applications and connect a 
smartphone to the system, and 
the registration steps for the 
Toyota Entune App Suite Con-
nect are explained in this sec-
tion.
■Subscription
 Toyota Entune App Suite 
Connect does not require an 
activation fee or monthly 
recurring fees.
 Services requiring a separate 
contract can also be used.
*
*: For details, refer to 
http://www.toyota.com/Entune/
or call 1-800-331-4331 in the 
United States,
http://www.toyota.ca/entune
or call 1-888-869-6828 in Can-
ada, and
http://www.toyotapr.com/entune
or call 1-877-855-8377 in Puerto 
Rico.
■Availability of function
 Toyota Entune App Suite 
Connect is available in the 
contiguous United States, 
Washington D.C., Alaska, 
Hawaii, Puerto Rico and Can-
ada.
B
C
D
E
F
Before using the function 
Page 215 of 244

2158-2. Toyota Entune operation
8
Toyota Entune
8-2.Toyota Entune operation 
From the “MENU” button
1 Press the “MENU” button. 2
Select “Apps”.
3 Follow the steps in “From the 
“APPS” button” from step 3. 
( P.215)
From the “APPS” button
1 Press the “APPS” button.
2 Select “Apps”.
 If a specific application screen 
is displayed, select “Apps” 
again.
3 Select the desired application 
screen button.
: Select to activate an applica-
tion.
“Update”: Select to update the 
applications. ( P.215)
“App Catalog”: Select to change the 
order of the applications. ( P.216)
: Displays the number of new 
notifications for the application
When the App Suite is activated, 
an application may need to be 
updated. To update an applica-
tion, it is necessary to download 
update data and install it.
Toyota Entune App 
Suite Connect
App Suite is a function that 
enables certain apps 
installed on a smartphone 
or the system to be dis-
played on and operated 
from the system screen. 
Before the Toyota Entune 
App Suite Connect can be 
used, some setup needs to 
be performed. ( P.208)
For details about the func-
tions and services provided 
by each application, refer to
http://www.toyota.com/
Entune/
in the United States,
http://www.toyota.ca/entune
in Canada, and
http://www.toyotapr.com/
entune
in Puerto Rico.
Using Toyota Entune App 
Suite Connect
Updating an application 
Page 216 of 244

2168-2. Toyota Entune operation
■Downloading update
If an update is available, 
“Update” can be selected.
1 Select “Update” on the appli-
cation screen. ( P.215)
2 Check that downloading 
starts.
“Download in Background”: Select 
to operate other functions while 
downloading.
“Cancel”: Select to cancel updating.
3Check that downloading is 
complete.
“Later”: Select to install later. When 
this screen button  is selected, the 
screen will re turn to the last dis-
played screen. To install the update 
data: ( P.216)
“See Detail”: Select to display 
detailed information on the update 
data.
“Install”: Select to  install the update 
data. Follow the  steps “Installing 
the update data” from step  2. 
(  P.216)
■Installing the update data
After the downloading is com-
plete, “Update” will be changed 
to “Install”.
1 Select “Install” on the appli-
cation screen. ( P.215)
2 Select “Continue”.
“Later”: Select to postpone the 
installation of the update data and 
go back to the previous screen.
3Check that installing is 
started.
“Install in Background”: Select to 
operate other functions while 
installing.
4Select “OK” after the install-
ing is complete.
●The Toyota Entune App Suite 
Connect function cannot be oper-
ated while installing.
Order of the applications can be 
changed.
1Display the application 
screen. ( P.215)
2 Select “App Catalog”.
3 Select the desired application 
to be moved.
4 Select “<<” or “>>” to move 
the application, and then 
select the done button.
When problems occur with start-
ing the application player, a 
message will appear on the 
screen. Referring to the follow-
ing items, identify the problem 
and take the suggested correc-
tive action.
 “When it is safe and legal to 
do so, please ensure your 
Entune App Suite application 
is running and logged in on 
your phone.”
The Toyota Entune App Suite Con-
nect application cannot be con-
nected to Bluetooth
® SPP.
Refer to
Reordering the applica-
tions
If a message appears on 
the screen 
Page 218 of 244

2188-2. Toyota Entune operation
board or voice recognition func-
tion. For details about the 
functions and services provided 
by each application, refer to
http://www.toyota.com/Entune/
in the United States,
http://www.toyota.ca/entune
in Canada, and
http://www.toyotapr.com/entune
in Puerto Rico.
The keyboard layout can be 
changed. ( P. 5 6 )
1 Display the application 
screen. ( P.215)
2 Select the desired application 
screen button.
3 Select the character entering 
space.
4 Enter a search term, and 
then select “OK”.
5 Entering characters will be 
reflected on the character 
entering space.
 For details on operating the 
keyboard:  P. 3 0
1 Display the application 
screen. ( P.215)
2 Select the desired application 
screen button. 3
Press the talk switch. 
( P.156)
4 Say the desired keyword.
 Completion of the keyword 
will be detected automatically.
5 Search results will be dis-
played on the screen.
Entering a keyword using 
the software keyboard
Entering a keyword using 
the voice recognition func-
tion 
Page 220 of 244

2208-3. Setup
8-3.Setup 
1Press the “MENU” button.
2 Select “Setup”.
3 Select “Entune App Suite”.
4 Select the desired items to 
be set.
Select to set the pop up 
reminder for smartphone  data usage. (
P.221)
Select to detect if an iPhone 
app is automatically turned 
on/off.
Select to turn on/off the 
enhanced USB connection 
mode
• When an iPhone is connected  while this setting  is set to “On”, 
communication with devices con-
nected to other USB ports may 
not be possible. Also, depending 
on the device, charging may not 
be possible.
Select to configure the Apps 
menu layout (e.g. app order, 
which applications are acti-
vated, etc.). This updates a 
setting file stored on the Toy-
ota Entune center, this set-
tings file can also be updated 
from the navigation system, 
smartphone app and by web 
portal.
Select to install the Apps via 
a USB memory device. For 
details, contact your Toyota 
dealer.
Select to reset all setup items 
to default setting.
The data usage notification pop-
up, which indicates that the sys-
tem will use an internet connec-
tion, can be enabled/disabled.
Toyota Entune App 
Suite Connect settings
The settings of Toyota 
Entune App Suite Connect 
can be changed.
Displaying the Toyota 
Entune App Suite Con-
nect settings screen
Toyota Entune App Suite 
Connect settings screen
A
 ' D W D  X V D J H  Q R W L I L F D W L R Q 
 S R S  X S  V H W W L Q J V
B
C
D
E
F 
Page 221 of 244

2218-3. Setup
8
Toyota Entune
1Display the Toyota Entune 
App Suite Connect settings 
screen. ( P.221)
2 Select “Data Usage Mes-
sage”.
3 Change the setting as 
desired.