engine TOYOTA RAV4 HYBRID 2018 Warranties & Maintenance Guides (in English)

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THE NEW WORLD OF
ANTI-THEFT TECHNOLOGY
This Toyota vehicle may be equipped with
an electronic “immobilizer” anti-theft
system. When the key is inserted into the
ignition switch it transmits an electronic
code to an immobilizer computer. The
engine will only start if the code in the key
matches the code in the immobilizer. If the
code does not match, the immobilizer
disables the ignition and fuel systems.
While an exact physical copy of the key
will open the door and allow retrieval of
items locked in the vehicle, it won’t start
the vehicle unless the key has the same
code as the immobilizer.
SECURITY
For security purposes, access to key
codes and service procedures for
electronically registering replacement keys
is restricted. Only a Toyota dealer or
certain bonded/registered independent
locksmiths can generate replacement keys.
The Immobilizer Key
INTRODUCTION
Introduction7

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REPLACING THE KEY
Upon purchase, each vehicle should have
two master keys and an aluminum tag
with a key-code imprinted on it.
To generate a fully functional replacement
key (one that will both open the doors and
start the engine), one of the master keys
is required. To make a key that will open
the door for retrieval of items locked
inside the vehicle, the aluminum key-code
tag can be used. If a master key or the
aluminum key-code tag is not available, a
Toyota dealer or certain registered
locksmiths can obtain the key code from a
restricted-access database. These
businesses can also access a service
utility to reprogram the immobilizer if all
registered master keys have been lost. If a
Toyota dealer is not available, please refer
towww.aloa.org to find a
bonded/registered locksmith who performs
high security key service.
KEEPING THE KEY SAFE
Replacing an immobilizer key may be
costly. It is advisable to keep a spare
master key and the aluminum key-code
tag in a safe place. If you record the
key-code in more than one place, do not
record it in a way that can be easily
identified and associated with the vehicle.
It is wise to keep a copy of the key-code
outside of the vehicle.
If the vehicle was delivered with less than
two keys and the aluminum key-code tag,
consider having the Toyota dealer or a
qualified independent automotive
locksmith make a duplicate key before you
need it.
The Immobilizer Key
INTRODUCTION
Introduction8

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WHAT IS COVERED AND
HOW LONG
Basic Warranty
This warranty covers repairs and
adjustments needed to correct defects in
materials or workmanship of any part
supplied by Toyota, subject to the
exceptions indicated under “What Is Not
Covered” on pages 15-16.
Coverage is for 36 months or
36,000 miles, whichever occurs first, with
the exception of wheel alignment and
wheel balancing, which are covered for
12 months or 12,000 miles, whichever
occurs first.
Hybrid System Warranty
This warranty covers repairs needed to
correct defects in materials or
workmanship of the components listed
here and supplied by Toyota, subject to
the exceptions indicated under “What Is
Not Covered” on pages 15-16.
•Battery control module (battery voltage
sensor)
•Hybrid battery
•Hybrid control module (power
management control module)
•Inverter with converter
Coverage is for 96 months or
100,000 miles, whichever occurs first.
Powertrain Warranty
This warranty covers repairs needed to
correct defects in materials or
workmanship of any component listed
below and in the next column and
supplied by Toyota, subject to the
exceptions indicated under “What Is Not
Covered” on pages 15-16.
Coverage is for 60 months or
60,000 miles, whichever occurs first.
Engine
Cylinder block and head and all internal
parts, timing gears and gaskets, timing
chain/belt and cover, flywheel, valve
covers, oil pan, oil pump, engine mounts,
turbocharger housing and all internal
parts, supercharger housing and all
internal parts, engine control computer,
water pump, fuel pump, seals and gaskets.
New Vehicle Limited Warranty
WARRANTY
Your Warranties in Detail13

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Transmission and Transaxle
Case and all internal parts, torque
converter, clutch cover, transmission
mounts, transfer case and all internal
parts, engine control computer, seals and
gaskets.
Front-Wheel-Drive System
Final drive housing and all internal parts,
axle shafts, drive shafts, constant velocity
joints, front hub and bearings, seals and
gaskets.
Rear-Wheel-Drive System
Axle housing and all internal parts,
propeller shafts, U-joints, axle shafts, drive
shafts, bearings, supports, seals and
gaskets.
Restraint Systems Warranty
This warranty covers repairs needed to
correct defects in materials or
workmanship of any seatbelt or air bag
system supplied by Toyota, subject to the
exceptions indicated under “What Is Not
Covered” on pages 15-16.
Coverage is for 60 months or
60,000 miles, whichever occurs first.
For vehicles sold and registered in the
state of Kansas, the warranty for seatbelts
and related components is 10 years,
regardless of mileage.
Corrosion Perforation Warranty
This warranty covers repair or replacement
of any original body panel that develops
perforation from corrosion (rust-through),
subject to the exceptions indicated under
“What Is Not Covered” on pages 15-16.
Coverage is for 60 months, regardless of
mileage.
For information on how to protect your
vehicle from corrosion, refer to sections
related to maintenance and care in the
Owner’s Manual.
Towing
When your vehicle is inoperable due to
failure of a warranted part, towing service
to the nearest authorized Toyota dealership
is covered.
New Vehicle Limited Warranty
WARRANTY
Your Warranties in Detail14

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WHAT IS NOT COVERED
This warranty does not cover damage or
failures resulting directly or indirectly from
any of the following:
•Fire, accidents or theft
•Abuse or negligence
•Misuse - for example, racing or
overloading
•Improper repairs
•Alteration or tampering, including
installation of non-Genuine Toyota
Accessories
•Lack of or improper maintenance,
including use of fluids and fuel other
than those specified in the
Owner’s
Manual
•Installation of non-Genuine Toyota Parts
•Airborne chemicals, tree sap, road
debris (including stone chips), rail dust,
salt, hail, floods, wind storms, lightning
and other environmental conditions
•Water contamination
This warranty also does not cover the
following:
Tires
Tires are covered by a separate warranty
provided by the tire manufacturer. See
page 30.
Normal Wear and Tear
Noise, vibration, cosmetic conditions and
other deterioration caused by normal wear
and tear.
Maintenance Expense
Normal maintenance services such as:
•Engine tune-ups
•Replacement of fluids and filters
•Lubrication
•Cleaning and polishing
•Replacement of spark plugs and fuses
•Replacement of worn wiper blades,
brake pads/linings and clutch linings
Vehicles With Altered Odometer
Failure of a vehicle on which the odometer
has been altered so that actual vehicle
mileage cannot be readily determined.
Salvage or Total-Loss Vehicles
Any vehicle that has ever been issued a
“salvage” title or similar title under any
state’s law; or has ever been declared a
“total loss” or equivalent by a financial
institution or insurer, such as by payment
for a claim in lieu of repairs because the
cost of repairs exceeded the cash value of
the vehicle. This exclusion does not apply
to the emission control warranties.
New Vehicle Limited Warranty
WARRANTY
Your Warranties in Detail15

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WHAT IS NOT COVERED
These warranty obligations do not apply to
failures or noncompliance caused by:
•The use of replacement parts not
certified in accordance with aftermarket
parts certification regulations.
•The use of replacement parts not
equivalent in quality or design to
original equipment parts.
Provisions under the “What Is Not
Covered” section of the New Vehicle
Limited Warranty also apply to this
warranty.
WARRANTY PARTS LIST
Air/Fuel Metering System
•Air/fuel ratio feedback control system
•Cold-start enrichment system
•Deceleration control system
•Electronic fuel injection system
components
–Airflow sensor
–Engine control module (8/80)
–Throttle body
–Other components
Air Induction System
•Intake manifold and intake air surge
tank
Catalyst System
•Catalytic converter and protector (8/80)
•Constricted fuel filler neck
•Exhaust manifold
•Exhaust pipe (manifold to catalyst
and/or catalyst to catalyst)
Evaporative Control System
•Charcoal canister
•Diaphragm valve
•Fuel filler cap
•Fuel tank
•Vapor liquid separator
8/80 = Covered for eight years or 80,000 miles, whichever occurs first.
Federal Emission Control Warranty
WARRANTY
Your Warranties in Detail19

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Vehicles equipped with a California
Certified Emission Control System that
are sold, registered and operated in
California or any state that adopts
California emission warranty provisions
are covered by this warranty. Currently,
Connecticut, Delaware, Maine,
Maryland, Massachusetts, New Jersey,
New York, Oregon, Pennsylvania, Rhode
Island, Vermont and Washington are the
other states to which this warranty
applies. Vehicles covered by this
warranty are also covered by the
Federal Emission Control Warranty (see
page 18).
YOUR WARRANTY RIGHTS
AND OBLIGATIONS
The California Air Resources Board (CARB)
and Toyota are pleased to explain the
emission control system warranty for your
2018 vehicle. In California, new motor
vehicles must be designed, built and
equipped to meet the state’s stringent
anti-smog standards. CARB regulations
require that Toyota must warrant the
emission control system on your vehicle
for the time periods indicated on the next
page, provided there has been no abuse,
neglect or improper maintenance of your
vehicle.
Your emission control system may include
parts such as the fuel injection system,
ignition system, catalytic converter and
engine computer. Also included may be
hoses, belts, connectors and other
emissions-related assemblies.
Where a warrantable condition exists,
Toyota will repair your vehicle at no cost
to you, including diagnosis, parts and
labor.
California Emission Control Warranty
WARRANTY
Your Warranties in Detail24

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WHAT IS NOT COVERED
These warranty obligations do not apply to
failures or noncompliance caused by:
•The use of replacement parts not
certified in accordance with aftermarket
parts certification regulations.
•The use of replacement parts not
equivalent in quality or design to
original equipment parts.
Provisions under the “What Is Not
Covered” section of the New Vehicle
Limited Warranty also apply to this
warranty.
PARTS LIST: LONG-TERM
EMISSION DEFECT
WARRANTY
The parts listed here are covered for seven
years or 70,000 miles from the vehicle’s
in-service date, whichever occurs first.
Air/Fuel Metering System
•Engine control computer (engine
control module)
•Fuel pump
•Injector
•Throttle body
Air Induction System
•Intake manifold
Catalyst System
•Exhaust front pipe (including catalytic
converter)
•Exhaust manifold (including manifold
converter)
EGR System
•EGR cooler
Evaporative Control System
•Charcoal canister
•Fuel suction plate
•Fuel tank
California Emission Control Warranty
WARRANTY
Your Warranties in Detail26

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IMPORTANT MAINTENANCE
INFORMATION
It is especially important to both
routinely check your vehicle’s engine oil
level (once a month) and regularly
replace the engine oil and oil filter (see
the Maintenance Log section of this
booklet to determine how often you
should change your vehicle’s oil and
filter). Failure to do so can cause oil
starvation and or oil gelling, which can
result in severe damage to your vehicle
and require costly repairs that are not
covered by the New Vehicle Limited
Warranty.
Maintenance Records
Maintaining your vehicle according to the
recommendations in this booklet is
required to ensure that your warranty
coverage remains intact. You should keep
detailed records of vehicle maintenance,
including date of service, mileage at time
of service and a description of service
and/or parts installation performed. The
scheduled maintenance log in this booklet
can help you document this information. If
you sell your vehicle, be sure to give your
maintenance records to the new owner.
Toyota will not deny a warranty claim
solely because you do not have records to
show that you maintained your vehicle.
However, damage or failure caused by lack
of proper maintenance are not covered
under warranty.
Maintenance Providers
Maintenance and repair services may be
performed by you or by any automotive
service provider you choose. Toyota will
not deny a warranty claim solely because
you used a service provider other than a
Toyota dealership for maintenance and
repairs. However, damage or failure
caused by improper maintenance or
repairs are not covered under warranty.
Dealer-Recommended
Maintenance
Your dealer may recommend more
frequent maintenance intervals or more
maintenance services than those listed in
the scheduled maintenance log. These
additional services are not required to
maintain your warranty coverage. Ask your
dealer to explain any recommended
maintenance not included in the scheduled
maintenance log.
For a complete description of Toyota
warranty coverages, see the Warranty
Information portion of this booklet.
Maintaining Your Warranty
Maintenance Log35
MAINTENANCE

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Special Operating Conditions
In addition to standard maintenance items,
the maintenance log indicates services that
should be performed on vehicles that are
driven under especially demanding
conditions. These “special operating
conditions” and their required maintenance
items are clearly indicated in each chart.
NOTE:
You should perform these additional
maintenance services only if the
majorityof your driving is done under
the special operating conditions
indicated. If you only occasionallydrive
under these circumstances, it is not
necessary to perform the additional
services.
Engine Oil Selection
Please refer to your Owner’s Manual for
the specific oil viscosity rating
recommended for your vehicle/engine
type.
Additional Maintenance
In addition to scheduled maintenance,
your Toyota requires ongoing general
maintenance such as fluid checks and
visual inspections. These procedures are
explained in the “Maintenance and Care”
section of the
Owner’s Manual. Be sure to
perform these procedures regularly to
ensure the most trouble-free operation of
your vehicle.
SuperChrome and Alloy Wheel
Care
If you purchased genuine Toyota
accessory SuperChrome or Aluminum
Alloy Wheels, follow these cleaning
guidelines to maintain the appearance of
your wheels:
•If wheels are hot, wait for them to cool
before washing.
•Use a soft sponge or cotton cloth to
apply the same mild car-wash soap as
used for the vehicle body. Quickly rinse
off with water. Use a soft cloth to apply
the same car wax as used for the
vehicle body.
•DO NOT USE: Any kind of chemical
based cleaners, alcohol, solvents,
gasoline, steam cleaners, scouring
pads, wire brushes, or coarse abrasives
to clean your wheels.
Using the Maintenance Log Charts
Maintenance Log37
MAINTENANCE