service TOYOTA RAV4 HYBRID 2020 Accessories, Audio & Navigation (in English)

2128-1. Connected Services overview
Service Connect uses DCM to
collect and transmit vehicle data
that allows Toyota to provide:
Vehicle Health Report (VHR)
(Safety Recalls, Service Cam-
paigns, Current Vehicle
Alerts, Required Mainte-
nance, and Vehicle Condition
Status)
 Maintenance Notifications
 Vehicle Alert Notifications
■Availability of function
 Service Connect is available
in the contiguous United
States, Washington D.C,
Alaska, Puerto Rico, Canada
and United States Virgin
Islands.
●Availability of fun ctions of the Ser-
vice Connect is dependent on net-
work reception level.
WA R N I N G
●Operating Remote Connect
incorrectly may lead to unfore-
seen accidents or malfunctions.
Check the vehicle condition and
assume full responsibility before
using.
Service Connect

2138-2. Connected Services operation
8
Connected Services
8-2.Connected Services operation
From the “MENU” button
1 Press the “MENU” button.
2 Select “Apps”. 3
Follow the steps in “From the
“APPS” button” from step 2.
( P.213)
From the “APPS” button
1 Press the “APPS” button.
 If a specific application screen
is displayed, press the
“APPS” button again.
2 Select the desired application
screen button.
: Select to activate an applica-
tion.
“Update”: Select to update the
applications. ( P.213)
: Displays the number of new
notifications for the application
When the Toyota Apps is acti-
vated, an application may need
to be updated. To update an
application, it is necessary to
download update data and
install it.
■Downloading update
If an update is available,
“Update” can be selected.
1 Select “Update” on the appli-
cation screen. ( P.213)
Toyota Apps
Toyota Apps is a function
that enables certain apps
installed on a smartphone
or the system to be dis-
played on and operated
from the system screen.
Before the Toyota Apps can
be used, some setup needs
to be performed. ( P.207)
For details about the func-
tions and services provided
by each application, refer to
http://www.toyota.com/
connected-services
in the United States,
http://www.toyota.ca/
connected in Canada, and
http://www.toyotapr.com/
connected-services
in Puerto Rico.
Using Toyota Apps
Updating an application

2148-2. Connected Services operation
2Check that downloading
starts.
“Download in Background”: Select
to operate other functions while
downloading.
“Cancel”: Select to cancel updating.
3Check that downloading is
complete.
“Later”: Select to install later. When
this screen button is selected, the
screen will re turn to the last dis-
played screen. To install the update
data: ( P.214)
“See Detail”: Select to display
detailed information on the update
data.
“Install”: Select to install the update
data. Follow the steps “Installing
the update data” from step 2.
(  P.214)
■Installing the update data
After the downloading is com-
plete, “Update” will be changed
to “Install”.
1 Select “Install” on the appli-
cation screen. ( P.213)
2 Select “Continue”.
“Later”: Select to postpone the
installation of the update data and
go back to the previous screen.
3Check that installing is
started.
“Install in Background”: Select to
operate other functions while
installing.
4Select “OK” after the install-
ing is complete.
●The Toyota Apps cannot be oper-
ated while installing.
When problems occur with start-
ing the application player, a
message will appear on the
screen. Referring to the follow-
ing items, identify the problem
and take the suggested correc-
tive action.
“When it is safe and legal to
do so, please ensure your
Toyota mobile application is
running and logged in on your
phone.”
The Toyota mobile application can-
not be connected to Bluetooth
®
SPP.
Refer to
http://www.toyota.com/
connected-services
in the United States,
http://www.toyota.ca/connected
in Canada, and
http://www.toyotapr.com/
connected-services
in Puerto Rico, to confirm if the
phone is Bluetooth
® SPP compati-
ble or not, and then activate the
Toyota mobile application.
 “Installation failed, please try
again”
Installation can be attempted again
by changing to the application
screen and pressing the “Install”
switch.
“Application download error.
Please try again later.”
Downloading can be attempted
again by checking the communica-
If a message appears on
the screen

2158-2. Connected Services operation
8
Connected Services
tion status, changing to the applica-
tion screen and pressing the
“Download” switch again.
 “Download error, some Toyota
mobile application functions
may not work as expected.
Please reinitiate the download
process.”
The Toyota mobile application can-
not be connected to Bluetooth
®
SPP.
Refer to
http://www.toyota.com/
connected-services
in the United States,
http://www.toyota.ca/connected
in Canada, and
http://www.toyotapr.com/
connected-services
in Puerto Rico, to confirm if the
phone is Bluetooth
® SPP compati-
ble or not, and then activate the
Toyota mobile application.
Please ensure your Toyota mobile
application is running and logged in
on your phone while vehicle is not
moving.
 “To use the services, Toyota
mobile application needs to
be running on your phone.
For more information, please
visit toyota.com or call 1-800-
331-4331 in the United
States, 1-888-869-6828 in
Canada, and 1-877-855-8377
in Puerto Rico.”
The Toyota mobile application can-
not be connected to Bluetooth
®
SPP.
Refer to http://www.toyota.com/
connected-services
in the United States,
http://www.toyota.ca/connected
in Canada, and
http://www.toyotapr.com/
connected-services
in Puerto Rico, to confirm if the
phone is Bluetooth
® SPP compati-
ble or not, and then activate the
Toyota mobile application.
 “Communication unsuccess-
ful. Please try again.”
Communication was disconnected.
After a few moments, retry the
operation.
A keyword can be entered to an
application by the software key-
board or voice recognition func-
tion. For details about the
functions and services provided
by each application, refer to
http://www.toyota.com/
connected-services
in the United States,
http://www.toyota.ca/connected
in Canada, and
http://www.toyotapr.com/
connected-services
in Puerto Rico.
The keyboard layout can be
changed. ( P.60)
Entering keyword opera-
tion

2168-2. Connected Services operation
1Display the application
screen. ( P.213)
2 Select the desired application
screen button.
3 Select the character entering
space.
4 Enter a search term, and
then select “OK”.
5 Entering characters will be
reflected on the character
entering space.
 For details on operating the
keyboard:  P. 3 0
1 Display the application
screen. ( P.213)
2 Select the desired application
screen button.
3 Press the talk switch.
( P.158)
4 Say the desired keyword.
 Completion of the keyword
will be detected automatically.
5 Search results will be dis-
played on the screen.
*: Premium Audio only
●The hands-free system cannot be
used while Destination Assist is
being used.
■From the map screen
1 Press the “MAP” button.
2 Select .
Entering a keyword using
the software keyboard
Entering a keyword using
the voice recognition func-
tion
Destination Assist*
Destination Assist provides
you with live assistance for
finding destinations via the
Toyota response center. You
can request either a specific
business, address, or ask
for help locating your
desired destination by cate-
gory, such as restaurants,
gas stations, shopping cen-
ters or other Points of Inter-
est (POI).
After you tell the agent your
choice of destination, its
coordinates are sent wire-
lessly to your vehicle’s navi-
gation system.
Make a call with Destina-
tion Assist

2178-2. Connected Services operation
8
Connected Services
3Follow the steps in “From the
menu screen” from step 3.
( P.217)
■From the menu screen
1 Press the “MENU” button.
2 Select “Destination”.
3 Select “Dest Assist”.
4 When an agent comes on the
line, tell the agent the
address, business name, or
the type of POI or service.
 To adjust the call volume,
select “-” or “+”, or use the vol-
ume switch on the steering
wheel during the call.
 To hang up the phone, select
“End” or press the switch
on the steering wheel.
5 After the agent helps you
determine your location of
choice, select the screen but-
ton of the desired action.
“Save”: Select to register as a
memory point.
“Go”: Select to set as a destination.
: Select to call the registered
number.

220Alphabetical Index
Alphabetical Index
A
AM/FM/SiriusXM (SXM) radio 125
Available HD Radio™ technol- ogy ..................................... 129
Caching a radio program...... 126
Displaying the radio ID ......... 131
How to subscribe to SiriusXM Radio Services ................... 130
Overview .............................. 125
Presetting a station .............. 126
Radio broadcast data system128
Radio options ....................... 127
Refer to the table below to iden- tify the problem and take the
suggested corrective action ........................................... 132
Selecting a station from the list ........................................... 127
Smart favorites ..................... 132
Troubleshooting guide .......... 129
Using HD Radio™ technology ........................................... 128
Android Auto .......................... 139 Overview .............................. 139
“Android Auto” button (“Menu” screen) .............................. 14, 54
Apple CarPlay
®/Android Auto . 53
Establishing an Android Auto connection ............................ 54
Establishing an Apple CarPlay connection ............................ 53
Troubleshooting...................... 56
“Apple CarPlay” button (“Menu” screen) .............................. 14, 53
“Apps” button (“Menu” screen) ......................................... 14, 213
“APPS” button ..... .............12, 213
Audio/visual remote controls 144
“Audio” button (“Menu” screen) ......................................... 14, 120
“Audio” button (“Setup” screen) .........................................18, 146
“AUDIO” button ........12, 120, 121
Audio settings.........................146 Audio settings screen ...........146
Displaying the audio settings screen.................................146
B
Basic function ...........................12
Basic information before opera-tion ...........................................26
Basic operation.................72, 120
Bluetooth
® audio ....................140
Overview ..............................140
Registering/Connecting a Blue-
tooth
® device ......................142
Bluetooth
® phone message func-
tion .........................................184 Calling the message sender .187
Checking received messages ...........................................185
Displaying the message screen ...........................................184
Receiving a mess age ...........184
Replying to a message (dicta- tion reply)............................186
Replying to a message (quick reply) ..................................186
“Bluetooth” button (“Setup” screen) ...............................18, 40
Buttons overview......................12 Operations of each part ..........12
C
Clock settings .....................14, 61
Command list ..........................162Command list overview ........162
Connected Service s ...............204
Functional overview..............204
Connected Services operation

Alphabetical Index221
............................................... 213
Connected Services overview ............................................... 204
Connectivity settings ............... 36
D
“Data Services” button (“Setup”
screen) ............................ 18, 170
Data services settings ........... 170 Setting download methods ... 170
Destination Assist .................. 216 Make a call with Destination Assist.................................. 216
“Destination” button (“Menu” screen) .............................. 14, 84
Destination search ................... 84
Destination search operation .. 84 Destination screen ................. 84
One-touch setting home/favorite as a destination .................... 90
Searching by address ............ 87
Searching by contact.............. 87
Searching by Destination Assist ............................................. 86
Searching by emergency ....... 86
Searching by favorites list ...... 85
Searching by keyword ............ 85
Searching by point of interest. 88
Searching by recent destinations ............................................. 86
Selecting search area ............ 84
Setting home as destination ... 85
Detailed navigation settings.. 106 Detailed navigation settings screen ................................ 106
Displaying the detailed naviga-
tion settings screen ............ 106
“Display” button (“Menu” screen) .............................. 14, 33
E
“ECO” button (“Information” screen) .....................................19
Editing route .............................99 Displaying the edit route screen.............................................99
Entering letters and numbers/list screen operation.....................30Entering letters and numbers .30
List screen ..............................31
G
“General” button (“Setup” screen) ...............................18, 60
General settings .......................60 Displaying the general settings screen...................................60
General settings screen .........60
GPS (Global Positioning System) ............................................... 115Limitations of the navigation sys- tem ..................................... 115
Guiding the route......................22 Deleting destinations ..............22
Setting the destination ............22
H
“HOME” button ...................12, 29
Home screen .............................29Home screen operation ..........29
I
“Info” button (“Menu” screen)................14, 19
Information display ...............168
“Information” screen................19
Initial screen..............................26 Caution screen .......................26
Maintenance information ........26

Alphabetical Index223
Phone settings screen.......... 188
Sounds settings screen ........ 188
Placing a call u sing the Blue-
tooth
® hands-free system ... 177
By call history ....................... 177
By contacts list ..................... 178
By favorites list ..................... 178
By home screen ................... 180
By keypad ............................ 179
Calling methods on the Blue-
tooth
® phone ...................... 177
“POWER VOLUME” knob........................... 12, 26, 121
“Projection” button (“Menu” screen) .................................... 14
Q
Quick reference ... ........... 120, 172
Functional overview ............. 120
Phone screen operation ....... 172
R
Radio operation ...................... 125
Receiving a call using the Blue-
tooth
® hands-free system ... 180
Incoming calls ...................... 180
Receiving weather information ............................................... 168Displaying weather screen ... 168
Weather guidance service.... 169
Registering/Connecting a Blue-
tooth
® device .......................... 36
Profiles ................................... 39
Registering a Bluetooth
® audio
player for the first time.......... 38
Registering a Bluetooth
® phone
for the first time .................... 36
Registering home ..................... 23 Setting home as the destination............................................. 24 Route guidance.........................95
Route guidance screen ............95
During freeway driving ............96
Screen for route guidance ......95
Turn list screen .......................98
Turn-by-turn arrow screen ......98
When approaching intersection.............................................97
S
Screen adjustment ...................33 Displaying the screen adjust-ment screen..........................33
“SEEK TRACK” button ............12 AM/FM/SiriusXM (SXM) radio...........................................125
Android Auto .........................139
Bluetooth
® audio ..................141
iPod/iPhone (Apple CarPlay) 137
USB memory ........................135
Setting Bluetooth
® details .......40
“Detailed Settings” screen ......45
Bluetooth
® setup screen.........41
Connecting a Bluetooth
® device
.............................................41
Deleting a Bluetooth
® device..43
Displaying the Bluetooth
® setup
screen...................................40
Editing the Bluetooth
® device
information............................44
Registering a Bluetooth
® device
.............................................43
Setup................102, 146, 188, 218
“Setup” button (“Menu” screen) ...........................................14, 18
“Setup” screen .........................18
Some basics....... .............121, 173
About the contacts in the contact list .......................................176
Audio screen adjustment ......124

Alphabetical Index225
using DCM and the system . 208Before using the function ..... 208
Type C: Function achieved by using DCM ............................ 209
Type D: Function achieved by using DCM and a smartphone............................................... 211 Remote Connect .................. 211
Service Connect ................... 212
Typical voice guidance prompts ................................................. 99
U
USB memory ........................... 134 Overview .............................. 134
Use of information accumulated by navigation system (Vehicles
equipped with DCM) ............. 114Displaying the useful navigation information settings screen 114
V
“Vehicle Alert History” button (“Information” screen) ........... 19
“Vehicle” button (“Setup” screen) .............................. 18, 66
Vehicle settings ........................ 66 Displaying the vehicle settings screen .................................. 66
Maintenance........................... 66
Setting dealer information ...... 69
Setting the valet mode ........... 68
Vehicle settings screen .......... 66
“Voice” button (“Setup” screen) ........................................... 18, 64
Voice command system......... 158 Using the voice command sys-tem ..................................... 158
Voice settings ........................... 64 Displaying the voice settings screen .................................. 64 Voice settings screen .............64
W
“Weather” button (“Information”
screen) .............................19, 168
What to do if... ........................198
Wi-Fi
® Hotspot ..........................48
Changing the Wi-Fi
® settings .49
Connecting a device to the in- vehicle access point .............48
Wi-Fi
® function operating hints
.............................................51
“Wi-Fi” button (“Setup” screen) ...........................................18, 49
For more infor mation about the following items, see
the “OWNER’S MANUAL”.
· Fuel consumption
· Energy monitor (RAV4
HYBRID)
· Vehicle customization set-
tings
· Rear view monitor system
· Toyota parking assist monitor
· Panoramic view monitor