TOYOTA RAV4 HYBRID 2020 Warranties & Maintenance Guides (in English)

Warranty & Maintenance Guide 2020
toyota.co\f
2020 WARRANT Y &
MAINTENANCE
GUIDEPrinted in U. S. A . 2/20
2 0 -T C S -14 3 9 5
0050520WMGRVHV1

SAFETY PRECAUTIONS
Your R AV4 Hybrid has both high-voltage DC and AC systems as well as a 12-vo l t system.
Both DC and AC high voltage are very dangerous and can cause personal injury, severe burns,
electric shock and even fatal injury.
To avoid personal injury, please follow all caution labels attached to high-voltage parts. Do not
touch or attempt to remove or replace any high-voltage (orange-colored) wiring and connectors.
Do not touch the service plug, which is located under the rear seat.
If an accident occurs, do not touch any high-voltage wiring, connectors or parts such as the
inverter unit or hybrid vehicle battery as sembly.
Do not touch the potassium hydroxide electrolyte that might spill or leak from the hybrid vehicle
battery as the result of an accident. If potassium hydroxide electrolyte gets on your skin or in
your eyes, neutralize it immediately with a saturated boric acid solution (ratio: 80 grams boric
acid to two liters water). Seek immediate medical attention.
If a vehicle re occurs, extinguish it with a Class D powder-type re extinguisher.
Toyo t a recommends having maintenance and repairs for your R AV4 Hybrid
performed by an authorized Toyo t a dealership. To locate your nearest authorized
Toyo t a dealership, contact the Toyo t a Customer Experience Center at (800) 331-4331
or log on to www.toyota.com .

1
WELCOME TO THE TOYOTA FAMILY
T
hank you for purchasing a Toyota
vehicle. We know you have many
options when considering which
vehicle to buy, and we appreciate your
decision to select Toyo t a .
We want you to enjoy owning your
Toyo t a as much as you enjoy driving
it. This booklet is designed to help.
Here you’ll nd information on Toyo t a’s
warranty coverage and maintenance
recommendations for your vehicle. There
are two easy-to-follow sections: one for
warranty and one for maintenance. The
tab on the side of each page identies
the section you are in. For
more information about our vehicles,
our company or the products and services
available for your vehicle, please visit Toyo t a’s
ofcial website, www.toyota.com.
We wish you many miles of safe and
pleasurable driving, and we look forward
to serving you in the years ahead.
Welcome to the Toyo t a family!

2
TA BL E OF CONTENTS
WARRANTY INFORMATION
INTRODUCTION
Satisfaction Down the Road 4
If You Need Assistance
5
The Immobilizer Key
7
Transportation Assistance
9
YOUR WARRANTIES IN DE TA IL
General Warranty Provisions 10
New Vehicle Limited Warranty
13
Federal Emission Control Warranty
18
California Emission Control Warranty
24
Tire Limited Warranty
30
YOUR RESPONSIBILITIES
Operation and Maintenance 31
Obtaining Warranty Service
33

3
TA BL E OF CONTENTS
MAINTENANCE INFORMATION
INTRODUCTION
The Importance of Scheduled Maintenance 34
Maintaining Your Warranty
35
MAINTENANCE LOG
Using the Maintenance Log Charts 36
Maintenance Log
38
Explanation of Maintenance Items
54
Vehicle Identication
58

FIND IT ONLINE
To update your contact information and vehicle ownership status, please visit
www.toyota.com/recall/update-info-toyota. Your vehicle’s VIN will be
required to start the update process.
You may also enroll to receive the following useful information and benets at
toyota.com/owners:
• Access to Owner’s Manuals and
Maintenance Guides
• View Your Vehicle’s Service History
• Explore How-to videos and more

4Introduction
INTRODUCTION
A
t To y o t a , our top priority is always
our customers. We know your To y o t a
is an important part of your life and
something you depend on every d a y. T h a t ’s
why we’re dedicated to building products of
the highest quality and reliability.
Our excellent warranty coverage is
evidence that we stand behind the quality
of our vehicles. We’re condent — as you
should be — that your Toyo t a will provide
you with many years of enjoyable driving.
To further demonstrate our commitment to
our customers’ satisfaction, occasionally
we may establish a special policy
adjustment to pay for specic repairs that
are no longer covered by warranty. When
we establish such a policy adjustment, we
mail details to all applicable owners we
have on record.
To provide you with added protection
against unexpected service costs, we offer
Toyo t a Financial Services vehicle service
agreements and Toyo t a Auto Care and
Toyo t a Care Plus pre-paid maintenance
programs. Each offers plans to meet a
wide variety of needs. Your dealership can
help you select the plan that’s best for you. Our
goal is for every Toyo t a customer to
enjoy outstanding qualit y, dependability
and peace of mind throughout their
ownership experience. We want you to be
a satised member of the Toyo t a family
for many miles to come.
This booklet describes the terms of
Toyo t a warranty coverage as well as
general owner responsibilities. The
scheduled maintenance section
describes your vehicle’s maintenance
requirements. Be sure to review this
information carefully, since proper
maintenance is required to ensure that
warranty coverage remains intact.
All information in this booklet is the latest
available at the time of publication and is
subject to change without notice.
SATISFACTION DOWN THE ROAD

5Introduction
IF YO U NEED A S SIS TA NCE
INTRODUCTION
B
oth Toyo t a and your Toyo t a dealer
are dedicated to serving your
automotive needs. Your complete
satisfaction is our rst priority. Should
you have a problem or concern — either
during or after the warranty period —
please take the following steps to ensure
the quickest possible response:
Step 1
Discuss the situation with a dealership
manager, such as the service manager
or customer relations manager. In most
cases, a satisfactory solution can be
reached at this step.
Step 2
If the dealership does not address your
concern to your satisfaction, call the
Toyo t a Customer Experience Center
at (800) 331-4331.
Please have the following information
ready when you call:
• Your Toyo t a’s vehicle identification number
(located on the driver’s side corner of the
dashboard, under the windshield)
• Current mileage on your vehicle
• Name of your Toyo t a dealership
A Toyo t a customer relations representative
will assist you in working with the dealership
to nd a satisfactory solution.
Step 3
If your concern has still not been resolved
to your satisfaction, To y o t a offers
additional assistance through the Dispute
Settlement Program, a dispute resolution
program administered by the National
Center for Dispute Settlement. The
purpose of the Dispute Settlement
Program is to resolve disputes through
arbitration — a process by which two
parties authorize an independent third
party to hear and resolve a dispute. The
program is informal and free of charge.
To request that your case be reviewed
through the program, complete the
customer claim form in the
Owner’s
Warranty Rights Notification
booklet
(found in your glove box) and mail it to:
National Center for Dispute Settlement
P. O . Box 688
Mt. Clemens, MI 48046
To initiate arbitration, you must complete
an NCDS customer claim form and mail it
to NCDS. To request a form, call NCDS
at (800) 777-8119 or obtain a copy at
www.ncdsusa.org. When you call,
please have your vehicle identication
numb er, the current mileage on your
To

yo t a and the names of your selling and
servicing dealerships.

6Introduction
IF YO U NEED A S SIS TA NCE
INTRODUCTION
California residents: To y o t a offers
assistance through an informal dispute
settlement program called the California
Dispute Settlement Program (CDSP). A
brochure about the program is found in
your glove box. For additional information,
call the To y o t a Customer Experience
Center at (800) 331-4331. Yo u may also
contact the CDSP directly at (888) 3 0 0 - 6 2 3 7.
Failure to use the CDSP may affect your
rights and remedies under C a l i f o r n i a ’s
“Lemon L aw s .”
This information about the Dispute
Settlement Programs is correct as of the
date of printing. However, the programs
may be changed without notice. For the
most current information about the
programs, call the Toyo t a Customer
Experience Center at (800) 331- 4331.

7Introduction
INTRODUCTION
THE IMMOBILIZER KEY

THE NEW WORLD OF
ANTI-THEFT TECHNOLOGY
This Toyo t a vehicle may be equipped
with an electronic “immobilizer” anti-theft
system. When the key is inserted into the
ignition switch it transmits an electronic
code to an immobilizer computer. The
engine will only start if the code in the
key matches the code in the immobilizer.
If the code does not match, the immobilizer
disables the ignition and fuel systems.
While an exact physical copy of the key
will open the door and allow retrieval of
items locked in the vehicle, it won’t start
the vehicle unless the key has the same
code as the immobilizer.


SECURITY
For security purposes, access to key
codes and service procedures for
electronically registering replacement
keys is restricted. Only a Toyo t a dealer
or certain bonded/registered independent
locksmiths can generate replacement keys.

8Introduction
INTRODUCTION


REPLACING THE KEY
Upon purchase, each vehicle should have
two master keys and an aluminum tag
with a key-code imprinted on it.
To generate a fully functional replacement
key (one that will both open the doors and
start the engine), one of the master keys
is required. To make a key that will open
the door for retrieval of items locked
inside the vehicle, the aluminum key-code
tag can be used. If a master key or the
aluminum key-code tag is not available,
a Toyo t a dealer or certain registered
locksmiths can obtain the key code from
a restricted-access database. These
businesses can also access a service
utility to reprogram the immobilizer if
all registered master keys have been
lost. If a Toyo t a dealer is not available,
please refer to www.aloa.org to nd
a bonded/registered locksmith who
performs high-security key service.


KEEPING THE KEY SAFE
Replacing an immobilizer key may be
cos tly. It is advisable to keep a spare
master key and the aluminum key-code
tag in a safe place. If you record the
key-code in more than one place, do not
record it in a way that can be easily
identied and associated with the vehicle.
It is wise to keep a copy of the key-code
outside of the vehicle.
If the vehicle was delivered with less than
two keys and the aluminum key-code tag,
consider having the Toyo t a dealer or a
qualied independent automotive locksmith
make a duplicate key before you need it.
THE IMMOBILIZER KEY