flat tire TOYOTA RAV4 HYBRID 2020 Owners Manual (in English)

1
2
3
4
5
6
7
8
9
10
Pictorial indexSearch by illustration
For safety
and securityMake sure to read through them
(Main topics: Child seat, theft deterrent system)
Vehicle status
information and
indicatorsReading driving-related information
(Main topics: Meters, multi-information display)
Before driving
Opening and closing the doors and windows,
adjustment before driving
(Main topics: Keys, doors, seats)
Driving
Operations and advice which are necessary for
driving
(Main topics: Starting hybrid system, refueling)
AudioOperating the Audio
(Main topics: Audio/visual, phone, Connected Services)
Interior featuresUsage of the interior features
(Main topics: Air conditioner, storage features)
Maintenance
and careCaring for your vehicle and maintenance
procedures
(Main topics: Interior and exterior, light bulbs)
When trouble
arisesWhat to do in case of malfunction and emergency
(Main topics: 12-volt battery discharge, flat tire)
Vehicle
specificationsVehicle specifications, customizable features
(Main topics: Fuel, oil, tire inflation pressure)
For ownersReporting safety defects for U.S. owners, and seat
belt and SRS airbag instructions for Canadian
owners
IndexSearch by symptom
Search alphabetically

5TABLE OF CONTENTS
1
2
3
4
5
6
7
8
9
10
5-16.Connected Services over-view
Connected Services ...... 507
Type A: Function achieved by using a smartphone or DCM
.................................... 508
Type B: Function achieved by using DCM and the system
.................................... 510
Type C: Function achieved by using DCM.............. 511
Type D: Function achieved by using DCM and a smart-
phone .......................... 514
5-17.Connected Services opera- tion
Toyota Apps .................. 516
5-18.Setup Toyota Apps settings .... 520
6-1. Using the air conditioning
system and defogger
Automatic air conditioning
system ......................... 522
Heated steering wheel/seat heaters/seat ventilators 529
6-2. Using the interior lights Interior lights list ............ 532
6-3. Using the storage features List of storage features . 535
Luggage compartment fea- tures ............................ 539
6-4. Using the other interior fea- tures
Other interior features ... 544
Garage door opener...... 5547-1. Maintenance and care
Cleaning and protecting the vehicle exterior ............ 564
Cleaning and protecting the vehicle interior ............. 567
7-2. Maintenance Maintenance requirements.................................... 570
General maintenance .... 571
Emission inspection and maintenance (I/M) programs
.................................... 574
7-3. Do-it-yourself maintenance Do-it-yourself service precau-tions ............................. 575
Hood .............................. 577
Positioning a floor jack .. 578
Engine compartment ..... 580
12-volt battery................ 586
Tires .............................. 588
Tire inflation pressure .... 602
Wheels .......................... 604
Air conditioning filter ...... 606
Cleaning the hybrid battery (traction battery) air intake
vent and filter .............. 608
Wiper insert replacement .................................... 612
Wireless remote control/elec- tronic key battery ......... 615
Checking and replacing fuses .................................... 618
Light bulbs ..................... 620
6Interior features
7Maintenance and care

6TABLE OF CONTENTS
8-1. Essential informationEmergency flashers ...... 630
If your vehicle has to be stopped in an emergency.................................... 631
If the vehicle is trapped in ris- ing water...................... 632
8-2. Steps to take in an emer- gency
If your vehicle needs to be towed........................... 633
If you think something is wrong .......................... 637
If a warning light turns on or a warning buzzer sounds 638
If a warning message is dis- played.......................... 648
If you have a flat tire...... 652
If the hybrid system will not start ............................. 661
If you lose your keys ..... 662
If the fuel filler door cannot be opened ........................ 663
If the electronic key does not operate properly (vehicles
with smart key system) 664
If the 12-volt battery is dis- charged ....................... 666
If your vehicle overheats 671
If the vehicle becomes stuck .................................... 6749-1. Specifications
Maintenance data (fuel, oil level, etc.) .................... 678
Fuel information............. 688
Tire information ............. 690
9-2. Customization Customizable features... 700
9-3. Initialization Items to initialize ............ 711
10-1.For owners Reporting safet y defects for
U.S. owners ................. 714
Seat belt instructions for Canadian owners (in
French) ........................ 715
SRS airbag instructions for Canadian owners (in
French) ........................ 716
What to do if... (Trouble- shooting) ..................... 726
Alphabetical Index ........ 729
8When trouble arises9Vehicle specifications
10For owners
Index

17Pictorial index
Precautions against winter season ......................................P.378
To prevent freezing (windshield wiper de-icer)
*...................P.527
Precautions against car wash
(Rain-sensing windshield wipers)
*.......................................P.565
Replacing the wiper insert .................................... ...............P.612
Fuel filler door ............................................... .....................P.241
Refueling method ............................................... ..................P.241
Fuel type/fuel tan k capacity .................................................P.679
Tires ....................................................................................P.588
Tire size/inflation pressure ................................... ................P.684
Winter tires/tire chain ........................................ ...................P.378
Checking/rotation/tire pressure warning system
*.................P.588
Coping with flat tires......................................... ....................P.652
Hood ....................................................................................P.577
Opening ........................................................ .......................P.577
Engine oil ..................................................... ........................P.680
Coping with overheat ........................................... ................P.671
Warning messages ..............................................................P.648
Headlights..................................................... ......................P.229
Turn signal lights ...............................................................P.223
Parking lights .....................................................................P.229
Daytime running lights .. ....................................................P.229
Side marker lights ............................................. .................P.229
Fog lights
*............................................................... ............P.235
Stop lights/tail lights/turn s ignal lights ....................P.223, 229
Tail lights .................................................... ........................P.229
Back-up lights
Light bulbs of the exterior lights for driving
(Replacing method: P .620, Watts: P.686)
E
F
G
H
I
J
K
L
M
N
O

711-3. Emergency assistance
1
For safety and security
cle’s location, assess the emer-
gency, and dispatch the
necessary assistance required.
If you accidentally press the “SOS”
button, tell the response-center
agent that you are not experiencing
an emergency.
■Enhanced Roadside Assis-
tance
Enhanced Roadside Assistance
adds GPS data to the already
included warranty-based Toyota
roadside service.
Subscribers can press the
“SOS” button to reach a Safety
Connect response-center agent,
who can help with a wide range
of needs, such as: towing, flat
tire, fuel delivery, etc. For a
description of the Enhanced
Roadside Assistance services
and their limitations, please see
the Safety Connect Terms and
Conditions, which are available
at Toyota.com in the United
States, Toyotapr.com in Puerto
Rico and Toyota.ca in Canada.
Important! Read this informa-
tion before using Safety Con-
nect.
■Exposure to radio fre-
quency signals
The Safety Connect system
installed in your vehicle is a low-
power radio transmitter and receiver. It receives and also
sends out radio frequency (RF)
signals.
In August 1996, the Federal
Communications Commission
(FCC) adopted RF exposure
guidelines with safety levels for
mobile wireless phones. Those
guidelines are consistent with
the safety standards previously
set by the following U.S. and
international standards bodies.

ANSI (American National
Standards Institute) C95.1
[1992]
 NCRP (National Council on
Radiation Protection and
Measurement) Report 86
[1986]
 ICNIRP (International Com-
mission on Non-Ionizing Radi-
ation Protection) [1996]
Those standards were based on
comprehensive and periodic
evaluations of the relevant sci-
entific literature. Over 120 scien-
tists, engineers, and physicians
from universities, and govern-
ment health agencies and
industries reviewed the avail-
able body of research to
develop the ANSI Standard
(C95.1).
The design of Safety Connect
complies with the FCC guide-
lines in addition to those stan-
dards.
Safety information for
Safety Connect

1112-1. Instrument cluster
2
Vehicle status information and indicators
els made in Japan* without tire
inflation pressure display func-
tion)
Select to register the ID codes of
the tire pressure s ensors to the tire
pressure warning system.
• “Change Wheel” (for models
made in Japan
* without tire infla-
tion pressure display function)
Select to change the tire pressure
warning system sensor ID code set.
To enable this function, a second
set of tire pressure warning system
sensor ID codes must be registered
by a Toyota dealer. For information
regarding changing the registered
ID code set, contact your Toyota
dealer.
*: The country of production is writ- ten on the Certification Regula-
tion Label. ( P.678)
 “Scheduled Maintenance”
( P.571)
Select to reset the scheduled main-
tenance information (message indi-
cating maintenance is required and
distance until the next mainte-
nance) after all maintenance is per-
formed.
■ Settings
 “Language”
Select to change the language on
the multi-inform ation display.
“Units”
Select to change t he units of mea-
sure displayed.
 “Meter Type” (7-inch display)
Select to change the speedometer
display.
 (EV indicator) ( P.73)
Select to enable/disable the EV
indicator.
 (Driving information dis-
play settings)
Select to set up t he following items.
• “Hybrid System”
Select to enable/disable the ECO
Accelerator Guidance (P.105).
• “Fuel Economy”
Select to change the display on
Fuel Economy ( P.105).
 (Audio settings) (if
equipped)
Select to enable/disable
screen.
 (Vehicle information dis-
play settings)
• “Display Contents”
Select to set up t he following items.
“Energy monitor”:
Select to enable/disable the Energy
monitor ( P.113)
“AWD”:
Select to enable /disable the AWD
system display ( P.108).
• “Drive Info Type”
Select to change the drive informa-
tion type display between trip and
total. ( P.107).
• “Drive Info Items”
Select to set the items on the upper
and lower side of the drive informa-
tion screen from three items, aver-
age speed, distance and total time.
 “Trip Summary”

1954-1. Before driving
4
Driving
NOTICE
■Avoiding damage to vehicle
parts
●Do not turn the steering wheel
fully in either direction and hold
it there for an extended period
of time.
Doing so may damage the
power steering motor.
●When driving over bumps in the
road, drive as slowly as possible
to avoid damaging the wheels,
underside of the vehicle, etc.
■If you get a flat tire while driv-
ing
A flat or damaged tire may cause
the following situations.
●It may be difficult to control your
vehicle.
●The vehicle will make abnormal
sounds or vibrations.
●The vehicle will lean abnor-
mally.
Hold the steering wheel firmly and
gradually depress the brake pedal
to slow down the vehicle.
Information on what to do in case
of a flat tire ( P.652)
■When encountering flooded
roads
Do not drive on a road that has
flooded after heavy rain, etc.
Doing so may cause the following
serious damage to the vehicle:
●Engine stalling
●Short in electrical components
●Engine damage caused by
water immersion
In the event that you drive on a
flooded road and the vehicle is
flooded, be sure to have your
Toyota dealer c heck the following:
●Brake function
●Changes in quantity and quality
of oil and fluid used for the
engine, hybrid transaxle (front
and rear), etc.
●Lubricant condition for the bear-
ings and suspension joints
(where possible), and the func-
tion of all joints, bearings, etc.
■When parking the vehicle
Always set the parking brake, and
shift the shift lever to P. Failure to
do so may cause the vehicle to
move or the vehicle may acceler-
ate suddenly if t he accelerator
pedal is accidentally depressed.

2004-1. Before driving
■Before towing
Check that the fo llowing conditions
are met:
●Ensure that your vehicle’s tires
are properly inflated. ( P.684)
●Trailer tires are inflated according
to the trailer manufacturer’s rec-
ommendation.
●All trailer lights work as required
by law.
●All lights work each time you con-
nect them.
●The trailer ball is set at the proper
height for the coupler on the
trailer.
●The trailer is level when it is
hitched.
Do not drive if th e trailer is not
level, and check for improper
tongue weight, overloading, worn
suspension, or other possible
causes.
●The trailer cargo is securely
loaded.
●The rear view mirr ors conform to
all applicable fede ral, state/provin-
cial or local regulations. If they do
not, install rear view mirrors
appropriate for towing purposes.
Trailer towing
Your vehicle is designed
primarily as a passenger-
and-load-carrying vehicle.
Towing a trailer can have an
adverse impact on handling,
performance, braking, dura-
bility, and fuel consump-
tion. For your safety and the
safety of others, you must
not overload your vehicle or
trailer. You must also
ensure that you are using
appropriate towing equip-
ment, that the towing equip-
ment has been installed
correctly and used properly,
and that you employ the
requisite driving habits.
Vehicle-trailer stability and
braking performance are
affected by trailer stability,
brake performance and set-
ting, trailer brakes, the hitch
and hitch systems (if
equipped).
To tow a trailer safely, use
extreme care and drive the
vehicle in accordance with
your trailer’s characteris-
tics and operating condi-
tions.
Toyota warranties do not
apply to damage or mal-
function caused by towing a
trailer for commercial pur-
poses.
Contact your Toyota dealer for
further information about addi-
tional requirements such as a
towing kit, etc.

2064-1. Before driving
Please consult your dealer
when installing trailer lights, as
incorrect installation may cause
damage to the vehicle’s lights.
Please take care to comply with
your state’s laws when installing
trailer lights.
Your vehicle will handle differ-
ently when towing a trailer. Help
to avoid an accident, death or
serious injury, keep the follow-
ing in mind when towing:
Speed limits for towing a
trailer vary by state or prov-
ince. Do not exceed the
posted towing speed limit.
 Toyota recommends that the
vehicle-trailer speed limit is 65
mph (104 km/h) on a flat,
straight, dry road. Do not
exceed this limit, the posted
towing speed limit or the
speed limit for your trailer as
set forth in your trailer owner’s
manual, whichever is lowest.
Instability of the towing vehi-
cle-trailer combination (trailer
sway) increases as speed increases. Exceeding speed
limits may cause loss of con-
trol.
 Before starting out, check the
trailer lights, tires and the
vehicle-trailer connections.
Recheck after driving a short
distance.
 Practice turning, stopping and
reversing with the trailer
attached in an area away
from traffic until you become
accustomed to the feel of the
vehicle-trailer combination.
 Reversing with a trailer
attached is difficult and
requires practice. Grip the
bottom of the steering wheel
and move your hand to the
left to move the trailer to the
left. Move your hand to the
right to move the trailer to
right. (This is generally oppo-
site to reversing without a
trailer attached.) Avoid sharp
or prolonged turning. Have
someone guide you when
reversing to reduce the risk of
an accident.
 As stopping distance is
increased when towing a
trailer, vehicle-to vehicle dis-
tance should be increased.
For each 10 mph (16 km/h) of
speed, allow at least one
vehicle and trailer length.
 Avoid sudden braking as you
may skid, resulting in the
trailer jackknifing and a loss of
Connecting trailer lights
NOTICE
■Do not directly splice trailer
lights
Do not directly splice trailer lights.
Directly splicing trailer lights may
damage your vehicle’s electrical
system and cause a malfunction.
Trailer towing tips

2344-3. Operating the lights and wipers
• The windshield is obscured by fog, mist, ice, dirt, etc.
• The windshield is cracked or dam- aged
• The front camera is deformed or
dirty
• When the temperature of the front
camera is extremely high
• Surrounding brightness levels are equal to those of h eadlights, tail
lights or fog lights
• When headlights or tail lights of vehicles ahead are turned off,
dirty, changing color, or not aimed
properly
• When the vehicle is hit by water,
snow, dust, etc. fr om a preceding
vehicle
• When driving thr ough an area of
intermittently changing brightness
and darkness
• When frequently and repeatedly driving ascending/descending
roads, or roads with rough, bumpy
or uneven surfaces (such as
stone-paved roads, gravel roads,
etc.)
• When frequently and repeatedly taking curves or driving on a wind-
ing road
• There is a highly reflective object
ahead of the vehicle, such as a
sign or mirror
• The back of a vehicle ahead is highly reflective, such as a con-
tainer on a truck
• The vehicle’s headlights are dam- aged or dirty, or are not aimed
properly
• The vehicle is listing or titling due to a flat tire, a trailer being towed,
etc.
• The high beam and low beam are repeatedly being switched
between in an abnormal manner
• The driver believes that the high beam may be causing problems
or distress to other drivers or
pedestrians nearby■If “Headlight System Malfunc-
tion Visit Your Dealer” is dis-
played on the multi-information
display
The system may be malfunctioning.
Have the vehicle inspected by your
Toyota dealer.
■Temporarily lowering sensor
sensitivity
The sensitivity of the sensor can be
temporarily lowered.
1 Turn the power s witch off while
the following conditions are met.
●The headlight switch is in or
position.
●The headlight switch lever is in
high beam position.
●Automatic High Beam switch is
on.
2 Turn the power switch to ON.
3 Within 60 seconds after step 2,
repeat pulling the headlight
switch lever to the original posi-
tion then pushing it to the high
beam position qui ckly 10 times,
then leave the lever in high beam
position.
4 If the sensitivity is changed, the
Automatic High Beam indicator
is turn on and off 3 times.
Automatic High Beam (headlights)
may turn on even when the vehicle
is stopped.
■Switching to the low beam
Pull the lever to original position.
The Automatic High Beam indicator
will turn off.
Push the lever away from you to
activate the Automatic High Beam
system again.
Turning the high beam
on/off manually