lock TOYOTA RAV4 HYBRID 2020 Owners Manual (in English)

6328-2. Steps to take in an emergency
The following may indicate a
problem with your transmission.
Contact your Toyota dealer or
commercial towing service
before towing.
The hybrid system warning
message is shown on the
multi-information display and
the vehicle does not move.
 The vehicle makes an abnor-
mal sound.
From the front
Use a towing dolly under the
rear wheels.
WA R N I N G
■Installing towing eyelet to the
vehicle (vehicl es with towing
eyelet)
Make sure that towing eyelet is
installed securely.
If not securely installed, towing
eyelet may come loose during
towing.
NOTICE
■To prevent damage to the
vehicle when towing using a
wheel-lift type truck
●Do not tow the vehicle from the
rear when the power switch is in
OFF. The steering lock mecha-
nism is not strong enough to
hold the front wheels straight.
●When raising the vehicle,
ensure adequate ground clear-
ance for towing at the opposite
end of the raised vehicle. With-
out adequate clearance, the
vehicle could be damaged while
being towed.
■To prevent damage to the
vehicle when towing with a
sling-type truck
Do not tow with a sling-type truck,
either from the front or rear.
■To prevent damage to the
vehicle during emergency
towing (vehicles with towing
eyelet)
Do not secure cables or chains to
the suspension components.
■Recreational towing (behind
motor home, etc.)
Never dinghy tow your vehicle to
prevent causing serious damage
to the hybrid transmission and
AWD system. ( P.209)
Situations when it is nec-
essary to contact dealers
before towing
Towing with a wheel-lift
type truck

6488-2. Steps to take in an emergency
sumable.
■If a message that indicates the
need for visiting your Toyota
dealer is displayed
The system or part shown on the
multi-information di splay is malfunc-
tioning. Have the vehicle inspected
by your Toyota dealer immediately.
■If a message that indicates the
need for referring to Owner’s
Manual is displayed
●If “Engine Coolant Temp High” is
shown, follow the instructions
(  P.674.
●If the following messages are
shown, there may be a malfunc-
tion. Immediately stop the vehicle
in a safe place and contact your
Toyota dealer. Con tinuing to drive
the vehicle may be dangerous.
• “Hybrid System Malfunction”
• “Check Engine”
• “Hybrid Battery System Malfunc- tion”
• “Accelerator Syst em Malfunction”
• “Hybrid System Stopped”
• “Engine Stopped”
• “Smart Key System Malfunction”
●If the following messages are
shown, there may be a malfunc-
tion. Immediately have the vehi-
cle inspected by your Toyota
dealer.
• “Oil Pressure Low”
•“Braking Power Low”
●If “Maintenance Required for Trac-
tion Battery Cooling Parts See
Owner’s Manual” is shown, the fil-
ter may be clogged, the air intake
vent may be blocked, or there may
be a gap in the duct. Therefore,
perform the following correction
procedure.
• If the air intake vent or filter of the
hybrid battery (traction battery)
are dirty, perform the procedures
on P.606 to clean them.
• If the warning message is shown when the air intake vent and filter
of the hybrid battery (traction bat-
tery) are not dirty, have the vehicle inspected at your Toyota dealer.
■If “Hybrid System Overheated
Output Power Reduced” is
shown
The message may be shown when
driving under severe operating con-
ditions. (For example, when driving
up a long steep hill or driving up a
steep hill in reverse.)
Coping method: P. 6 7 4
■If “Traction Battery Needs to be
Protected Refrain from the Use
of N Position” is shown
This message may be displayed
when the shift lever is in N.
As the hybrid battery (traction bat-
tery) can not be charged when the
shift lever is in N, shift the shift lever
to P when the vehicle is stopped.
■If “Traction Battery Needs to be
Protected Shift into P to
Restart” is shown
This message is displayed when the
hybrid battery (traction battery)
charge has becom e extremely low
because the shift lever has been left
in N for a certain amount of time.
When operating the vehicle, shift to
P and restart the hybrid system.
■If “Shift to P w hen Parked” is
shown
Message is displayed when the
driver’s door is opened without turn-
ing the power switch to OFF with the
shift lever in any p osition other than
P.
Shift the shift lever to P.
■If “Shift is in N Release Acceler-
ator Before Shifting” is shown
Message is displayed when the
accelerator pedal has been
depressed and the shift lever is in N.
Release the accelerator pedal and
shift the shift lever to D or R.

6538-2. Steps to take in an emergency
8
When trouble arises
1Open the deck board
( P.537).
2 Take out the jack.
Do not touch the threaded portion
of the jack as it is greased.
Take out the tool bag.
WA R N I N G
■Using the tire jack
Observe the following precau-
tions.
Improper use of th e tire jack may
cause the vehicle to suddenly fall
off the jack, leading to death or
serious injury.
●Do not use the tir e jack for any
purpose other than replacing
tires or installing and removing
tire chains.
●Only use the tire jack that
comes with this vehicle for
replacing a flat tire.
Do not use it on other vehicles,
and do not use ot her tire jacks
for replacing tires on this vehi-
cle.
●Put the jack prope rly in its jack
point.
●Do not put any part of your body
under the vehicle while it is sup-
ported by the jack.
●Do not start the hybrid system
or drive the vehicle while the
vehicle is suppor ted by the jack.
●Do not raise the vehicle while
someone is inside.
●When raising the vehicle, do not
put an object on or under the
jack.
●Do not raise the vehicle to a
height greater than that required
to replace the tire.
●Use a jack stand if it is neces-
sary to get under the vehicle.
●Stop the vehicle on firm, flat and
level ground, firmly set the park-
ing brake and shift the shift lever
to P. Block the wheel diagonally
opposite to the one being
changed if necessary.
●When lowering the vehicle,
make sure that there is no-one
near the vehicle. If there are
people nearby, warn them
vocally before lowering.
Taking out the jack
Taking out the tool bag

6608-2. Steps to take in an emergency
One of the following may be the
cause of the problem:
The electronic key may not be
functioning properly.
( P.663)
 There may not be sufficient
fuel in the vehicle’s tank.
Refuel the vehicle. ( P.240)
 There may be a malfunction
in the immobilizer system.
( P. 8 2 )
 There may be a malfunction
in the steering lock system.
 The hybrid system may be
malfunctioning due to an elec-
trical problem such as elec-
tronic key battery depletion or
a blown fuse. However,
depending on the type of mal-
function, an interim measure
is available to start the hybrid
system. ( P.660) One of the following may be the
cause of the problem:

The 12-volt battery may be
discharged. ( P.665)
 The 12-volt battery terminal
connections may be loose or
corroded. ( P.586)
One of the following may be the
cause of the problem:
 The 12-volt battery may be
discharged. ( P.665)
 One or both of the 12-volt bat-
tery terminals may be discon-
nected. ( P.586)
Contact your Toyota dealer if the
problem cannot be repaired, or if
repair procedures are unknown.
When the hybrid system does
not start, the following steps can
be used as an interim measure
to start the hybrid system if the
power switch is functioning nor-
mally.
If the hybrid system
will not start
Reasons for the hybrid sys-
tem not starting vary
depending on the situation.
Check the following and
perform the appropriate
procedure:
The hybrid system will not
start even though the cor-
rect starting procedure is
being followed ( P.210,
212)
The interior lights and
headlights are dim, or the
horn does not sound or
sounds at a low volume
The interior lights and
headlights do not turn on,
or the horn does not
sound
Starting the hybrid sys-
tem in an emergency

6638-2. Steps to take in an emergency
8
When trouble arises
■When the electronic key does
not work properly
●Make sure that the smart key sys-
tem has not been deactivated in
the customization setting. If it is
off, turn the function on.
(Customizable features: P.700)
●Check if battery-saving mode is
set. If it is set, cancel the function.
( P.149)
Use the mechanical key (
P.127) in order to perform the
following operations.
1 Locks all the doors
2 Unlocks the door
Turning the key rearward unlocks
the driver’s door. Turning the key
once again within 5 seconds
unlocks the other doors.
■Key linked functions
1 Closes the windows and the
moon roof
*1 or panoramic moon
roof
*1 (turn and hold)*2
2 Opens the windows and the
moon roof
*1 or panoramic moon
roof
*1 (turn and hold)*2
*1
: If equipped
*2: These settings must be custom- ized at your Toyota dealer.
If the electronic key
does not operate prop-
erly (vehicles with
smart key system)
If communication between
the electronic key and vehi-
cle is interrupted ( P.149)
or the electronic key cannot
be used because the battery
is depleted, the smart key
system and wireless remote
control cannot be used. In
such cases, the doors can
be opened and the hybrid
system can be started by
following the procedure
below.
NOTICE
■In case of a smart key system
malfunction, or other key
related problems
Take your vehicle with all the elec-
tronic keys provided with your
vehicle to your Toyota dealer.
Locking and unlocking
the doors

6648-2. Steps to take in an emergency
1Ensure that the shift lever is
in P and depress the brake
pedal.
2 Touch the Toyota emblem
side of the electronic key to
the power switch.
When the electronic key is
detected, a buzzer sounds and the
power switch will turn to ON.
When the smart key system is
deactivated in customization set-
ting, the power switch will turn to
ACC.
3Firmly depress the brake
pedal and check that
is displayed on the multi-
information display.
4 Press the power switch
shortly and firmly.
In the event that t he hybrid system
still cannot be star ted, contact your
Toyota dealer.
■Stopping the hybrid system
Shift the shift lever to P, set the park-
ing brake and press the power
switch as you normally do when
stopping the hybrid system.
■Replacing the key battery
As the above proce dure is a tempo-
rary measure, it is recommended
that the electronic key battery be
replaced immediatel y when the bat-
tery is depleted. ( P.613)
■Alarm (if equipped)
Using the mechanical key to lock
the doors will not set the alarm sys-
tem.
If a door is unl ocked using the
mechanical key when the alarm sys-
tem is set, the alarm may be trig-
gered. ( P.85)
■Changing power switch modes
Release the brake pedal and press
the power switch in step 3 above.
The hybrid system does not start
and modes will be changed each
time the switch is pressed. ( P.216)
WA R N I N G
■When using the mechanical
key and operating the power
windows or the moon roof (if
equipped) or panoramic
moon roof (if equipped)
Operate the power window or the
moon roof or panoramic moon
roof after checking to make sure
that there is no possibility of any
passenger having any of their
body parts caught in the window
or the moon roof or panoramic
moon roof. Also, do not allow chil-
dren to operate the mechanical
key. It is possible for children and
other passengers to get caught in
the power window or the moon
roof or panoramic moon roof.
Starting the hybrid sys-
tem

6658-2. Steps to take in an emergency
8
When trouble arises
If you have a set of jumper (or
booster) cables and a second
vehicle with a 12-volt battery,
you can jump start your vehicle
by following the steps below.
1Vehicles with alarm: Confirm
that the electronic key is
being carried.
When connecting the jumper (or
booster) cables, depending on the
situation, the ala rm may activate
and the doors locked. ( P.86)
2 Open the hood ( P.575) and
fuse box cover.
Push claw and to com-
pletely release the lock, and then lift up the cover.
3
Open the exclusive jump
starting terminal cover.
If the 12-volt batter y is
discharged
The following procedures
may be used to start the
hybrid system if the vehi-
cle’s 12-volt battery is dis-
charged.
You can also call your Toy-
ota dealer or a qualified
repair shop.
Restarting the hybrid sys-
tem
AB

6678-2. Steps to take in an emergency
8
When trouble arises
10Close the exclusive jump
starting terminal cover, and
reinstall the fuse box cover to
its original position.
Once the hybrid system starts,
have the vehicle inspected at
your Toyota dealer as soon as
possible.
■Starting the hybrid system
when the 12-volt battery is dis-
charged
The hybrid system cannot be started
by push-starting.
■To prevent 12-volt battery dis-
charge
●Turn off the headlights and the
audio system while the hybrid sys-
tem is off.
●Turn off any unnecessary electri-
cal components when the vehicle
is running at a low speed for an
extended period, such as in heavy
traffic.
■When the 12-volt battery is
removed or discharged
●Information stor ed in the ECU is
cleared. When the 12-volt battery
is depleted, have the vehicle
inspected at you r Toyota dealer.
●Some systems may require initial-
ization. ( P.708)
■When removing the 12-volt bat-
tery terminals
When the 12-volt battery terminals
are removed, the information stored
in the ECU is cleared. Before
removing the 12-volt battery termi-
nals, contact your Toyota dealer.
■Charging the 1 2-volt battery
The electricity stor ed in the 12-volt
battery will discharge gradually even
when the vehicle is not in use, due
to natural discharge and the drain-
ing effects of certain electrical appli-
ances. If the vehicle is left for a long time, the 12-volt
battery may dis-
charge, and the hybrid system may
be unable to start. (The 12-volt bat-
tery recharges automatically while
the hybrid system is operating.)
■When recharging or replacing
the 12-volt battery (vehicles
without smart key system)
The hybrid system may not start on
the first attempt after the 12-volt bat-
tery has recharged but will start nor-
mally after the second attempt. This
is not a malfunction.
■When recharging or replacing
the 12-volt battery (vehicles
with smart key system)
●In some cases, it may not be pos-
sible to unlock the doors using the
smart key system when the 12-
volt battery is discharged. Use the
wireless remote c ontrol or the
mechanical key to lock or unlock
the doors.
●The hybrid syste m may not start
on the first attempt after the 12-
volt battery has recharged but will
start normally after the second
attempt. This is not a malfunction.
●The power switch mode is memo-
rized by the vehicle. When the 12-
volt battery is reconnected, the
system will return to the mode it
was in before the 12-volt battery
was discharged. Before discon-
necting the 12-volt battery, turn
the power switch off.
If you are unsure what mode the
power switch was in before the
12-volt battery discharged, be
especially careful when recon-
necting the 12-volt battery.
●Some systems may require initial-
ization. ( P.708)
■When replacing t he 12-volt bat-
tery
●Use a 12-volt battery that con-
forms to European regulations.
●Ty p e A :
Use a battery that the case size is

6779-1. Specifications
9
Vehicle specifications
This number is also on the Certi-
fication Regulation Label.
■Engine number
The engine number is stamped
on the engine block as shown.
Engine
Model2.5 L 4-cylinder (A25A-FXS)
Ty p e4-cylinder in line , 4-cycle, gasoline
Bore and stroke3.44  4.07 in. (87.5  103.4 mm)
Displacement151.8 cu. in. (2487 cm3)
Valve clearanceAutomatic adjustment
Fuel
Fuel typeUnleaded gasoline only
Octane Rating87 (Research Octane Number 91) or
higher
Fuel tank capacity (Reference)14.5 gal. (55 L, 12.1 Imp.gal.)

6999-2. Customization
9
Vehicle specifications
*1: For details about each function: P. 1 0 8
*2: The default setting varies according to country.
*3: Vehicles with 7-inch display only
■Door lock ( P.128, 663)
AWD system displayOnOff–O–
Drive information typeTripTo t a l–O–
Drive informatio n items (first
item)Distance
Average Speed
–O–
To t a l T i m e
Drive information items (sec-
ond item)To t a l T i m e
Average Speed
–O–
Distance
“Trip Summary”“ECO Guid- ance”“Drive Info”–O–
Pop-up displayOnOff–O–
Multi-Information display offOffOn–O–
Suggestion functionOn
On (when the vehicle is stopped)
O–O
Off
FunctionDefault settingCustomized setting
Unlocking using a key
Driver’s door unlocked in
first step, all doors
unlocked in
second step
All doors
unlocked in first step
––O
Automatic door locking func-
tion
Shift position linked door
locking opera- tionOff
O–OSpeed linked door locking operation
Function*1Default settingCustomized settingABC
ABC