fuel TOYOTA RAV4 HYBRID 2020 Owners Manual (in English)

RAV4-HV_OM_OM0R025U_(U)
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Pictorial indexSearch by illustration
For safety
and securityMake sure to read through them
(Main topics: Child seat, theft deterrent system)
Vehicle status
information and
indicatorsReading driving-related information
(Main topics: Meters, multi-information display)
Before driving
Opening and closing the doors and windows,
adjustment before driving
(Main topics: Keys, doors, seats)
Driving
Operations and advice which are necessary for
driving
(Main topics: Starting hybrid system, refueling)
AudioOperating the Audio
(Main topics: Audio/visual, phone, Connected Services)
Interior featuresUsage of the interior features
(Main topics: Air conditioner, storage features)
Maintenance
and careCaring for your vehicle and maintenance
procedures
(Main topics: Interior and exterior, light bulbs)
When trouble
arisesWhat to do in case of malfunction and emergency
(Main topics: 12-volt battery discharge, flat tire)
Vehicle
specificationsVehicle specifications, customizable features
(Main topics: Fuel, oil, tire inflation pressure)
For ownersReporting safety defects for U.S. owners, and seat
belt and SRS airbag instructions for Canadian
owners
IndexSearch by symptom
Search alphabetically

3TABLE OF CONTENTS
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2
3
4
5
6
7
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9
10
4-1. Before drivingDriving the vehicle......... 189
Cargo and luggage ....... 196
Vehicle load limits ......... 199
Trailer towing................. 200
Dinghy towing ............... 209
4-2. Driving procedures Power (ignition) switch (vehi-cles without smart key sys-
tem) ............................. 210
Power (ignition) switch (vehi- cles with smart key system).................................... 212
EV drive mode .............. 217
Hybrid transmission ...... 219
Turn signal lever............ 223
Parking brake ................ 224
Brake Hold .................... 227
4-3. Operating the lights and wipers
Headlight switch ............ 229
AHB (Automatic High Beam) .................................... 232
Fog light switch ............. 235
Windshield wipers and washer......................... 235
Rear window wiper and washer......................... 238
4-4. Refueling Opening the fuel tank cap.................................... 240
4-5. Using the driving support
systems
Toyota Safety Sense 2.0 243PCS (Pre-Collision System)
.................................... 249
LTA (Lane Tracing Assist) .................................... 257
RSA (Road Sign Assist). 267
Dynamic radar cruise control with full-speed range ... 270
BSM (Blind Spot Monitor) .................................... 280
Intuitive parking assist ... 290
PKSB (Parking Support Brake) .......................... 297
Parking Support Brake func- tion (static objects) ...... 302
Parking Support Brake func- tion (rear-crossing vehicles).................................... 308
Rear view monitor system .................................... 312
Toyota parking assist monitor .................................... 320
Panoramic view monitor 333
Driving mode s elect switch
.................................... 365
Trail Mode ..................... 366
Driving assist systems ... 368
4-6. Driving tips Hybrid vehicle driving tips.................................... 375
Winter d

riving tips .......... 377
Utility vehicle precautions .................................... 380
5-1. Basic function Buttons overview ........... 385
Menu screen.................. 387
4Driving
5Audio

6TABLE OF CONTENTS
8-1. Essential informationEmergency flashers ...... 628
If your vehicle has to be stopped in an emergency.................................... 629
If the vehicle is trapped in ris- ing water...................... 630
8-2. Steps to take in an emer- gency
If your vehicle needs to be
towed........................... 631
If you think something is wrong .......................... 635
If a warning light turns on or a warning buzzer sounds 636
If a warning message is dis- played.......................... 647
If you have a flat tire...... 651
If the hybrid system will not start ............................. 660
If you lose your keys ..... 661
If the fuel filler door cannot be opened ........................ 662
If the electronic key does not operate properly (vehicles
with smart key system) 663
If the 12-volt battery is dis- charged ....................... 665
If your vehicle overheats 670
If the vehicle becomes stuck .................................... 6749-1. Specifications
Maintenance data (fuel, oil level, etc.) .................... 676
Fuel information............. 685
Tire information ............. 687
9-2. Customization Customizable features... 697
9-3. Initialization Items to initialize ............ 708
10-1.For owners Reporting safet y defects for
U.S. owners ................. 710
Seat belt instructions for Canadian owners (in
French) ........................ 711
SRS airbag instructions for Canadian owners (in
French) ........................ 712
What to do if... (Troubleshoot- ing) ............................. 722
Alphabetical Index ........ 725
8When trouble arises9Vehicle specifications
10For owners
Index

8
Please note that this manual
applies to all models and
explains all equipment, including
options. Therefore, you may find
some explanations for equip-
ment not installed on your vehi-
cle.
All specifications provided in this
manual are current at the time of
printing. However, because of
the Toyota policy of continual
product improvement, we
reserve the right to make
changes at any time without
notice.
Depending on specifications,
the vehicle shown in the illustra-
tions may differ from your vehi-
cle in terms of equipment.
Approximately five hours after
the hybrid system is turned off,
you may hear sound coming
from under the vehicle for sev-
eral minutes. This is the sound
of a fuel evaporation leakage
check and, it does not indicate a
malfunction.A wide variety of non-genuine
spare parts and accessories for
Toyota vehicles are currently
available in the market. You
should know that Toyota does
not warrant these products and
is not responsible for their per-
formance, repair, or replace-
ment, or for any damage they
may cause to, or adverse effect
they may have on, your Toyota
vehicle.
This vehicle should not be modi-
fied with non-genuine Toyota
products. Modification with non-
genuine Toyota products could
affect its performance, safety or
durability, and may even violate
governmental regulations. In
addition, damage or perfor-
mance problems resulting from
the modification may not be cov-
ered under warranty.
The installation of a mobile two-
way radio system in your vehicle
could affect electronic systems
such as:

Hybrid system
 Multiport fuel injection sys-
tem/sequential multiport fuel
injection system
For your information
Main Owner’s Manual
Noise from under vehicle
after turning off the hybrid
system
Accessories, spare parts
and modification of your
To y o t a
Installation of a mobile
two-way radio system

17Pictorial index
Precautions against winter season ...................................... P.377
To prevent freezing (windshield wiper de-icer)
*.................... P.525
Precautions against car wash
(Rain-sensing windshield wipers)
*....................................... P.563
Replacing the wiper insert .................................... ............... P.610
Fuel filler door ............................................... ..................... P.240
Refueling method ............................................... .................. P.240
Fuel type/fuel tan k capacity ................................... .............. P.677
Tires.......................................................... ........................... P.586
Tire size/inflation pressure ................................... ................ P.681
Winter tires/tire chain ........................................ ................... P.377
Checking/rotation/tire pressure warning system
*................. P.586
Coping with flat tires......................................... .................... P.651
Hood ........................................................... ......................... P.575
Opening ............................................................................... P.575
Engine oil ..................................................... ........................ P.678
Coping with overheat ........................................... ................ P.670
Warning messages ............................................... ............... P.647
Headlights..................................................... ...................... P.229
Turn signal lights ............................................. .................. P.223
Parking lights ................................................. .................... P.229
Daytime running lights .. .................................................... P.229
Side marker lights ............................................. ................. P.229
Fog lights
*............................................................... ............ P.235
Stop lights/tail lights/turn s ignal lights .................... P.223, 229
Tail lights.................................................... ......................... P.229
Back-up lights
Light bulbs of the exterior lights for driving
(Replacing method: P.618, Watts: P.684)
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20Pictorial index
Energy monitor..................................................................... P.113
When the warning messages are displayed ........................ P. 6 4 7
Turn signal lever.............................................. ................... P.223
Headlight switch ............................................... ................. P.229
Headlights/parking lights/tail lights/
license plate lights/daytime running lights .................... ........ P.229
Fog lights
*1............................................................... ............ P.235
Windshield wiper and washer switch............................... P.235
Rear window wiper and washer switch ........................... P.238
Usage.......................................................... ................. P.235, 238
Adding washer fluid .............................................................. P.583
Warning messages ............................................... ............... P.647
Emergency flasher switch ....................................... .......... P.628
Hood lock release lever ........................................ ............. P.575
Tilt and telescopic steering lock release lever ................P. 1 6 2
Adjustment ..................................................... ...................... P.162
Air conditioning system ............................. ....................... P.520
Usage................................................................................... P.520
Rear window defogger ........................................... .............. P.522
Audio
*1............................................................... ................. P.385
Audio Plus
*1, 2
Premium Audio*1, 2
Fuel filler door opener swi tch ........................................... P.241
*1: If equipped
*2: Refer to “NAVIGATION AND MULTIMEDIA SYSTEM OWNER’S MAN-
UAL”.
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371-1. For safe use
1
For safety and security
Driver airbag
Front passenger occupant classification system (ECU and sen-
sors)
Knee airbag
SRS warning light
Airbag sensor assembly
Your vehicle is equipped with ADVANCED AIRBAGS designed
based on the US motor vehicle safety standards (FMVSS208). The
airbag sensor assembly (ECU) cont rols airbag deployment based on
information obtained from the sensors etc. shown in the system
components diagram above. This in formation includes crash sever-
ity and occupant information. As the airbags deploy, a chemical
reaction in the inflators quickly fills the airbags with non-toxic gas to
help restrain the motion of the occupants.
■If the SRS airbags deploy
(inflate)
●Slight abrasions, burns, bruising
etc., may be sustained from SRS
airbags, due to the extremely high
speed deployment (inflation) by
hot gases.
●A loud noise and white powder will
be emitted.
●Parts of the airbag module (steer-
ing wheel hub, airbag cover and
inflator) as well as the front seats,
parts of the front and rear pillars,
and roof side rails, may be hot for
several minutes. T he airbag itself
may also be hot.
●The windshield may crack.
●The hybrid system will be stopped
and fuel supply to the engine will
be stopped. ( P. 8 0 )
●The brakes and st op lights will be
controlled automatically. ( P.369)
●The interior lights will turn on auto-
matically. ( P.531)
●The emergency flashers will turn
on automatically. ( P.628)
●For Safety Connect subscribers, if any of the following situations
occur, the system is designed to
send an emergency call to the
response center, notifying them of
the vehicle’s location (without
needing to push the “SOS” button)
and an agent will attempt to speak
with the occupants to ascertain
the level of emergency and assis-
tance required. If the occupants
are unable to communicate, the
agent automatically treats the call
as an emergency and helps to dis-
patch the necessary emergency
services. (
P. 6 7 )
• An SRS airbag is deployed.
• A seat belt pretensioner is acti- vated.
• The vehicle is involved in a severe rear-end collision.
■SRS airbag deployment condi-
tions (SRS front airbags)
●The SRS front airbags will deploy
in the event of an impact that
exceeds the set threshold level
(the level of forc e corresponding
to an approximately 12-18 mph
[20-30 km/h] frontal collision with
a fixed wall that does not move or
deform).
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711-3. Emergency assistance
1
For safety and security
vehicle’s location, assess the
emergency, and dispatch the
necessary assistance required.
If you accidentally press the “SOS”
button, tell the response-center
agent that you are not experiencing
an emergency.
■Enhanced Roadside Assis-
tance
Enhanced Roadside Assistance
adds GPS data to the already
included warranty-based Toyota
roadside service.
Subscribers can press the
“SOS” button to reach a Safety
Connect response-center agent,
who can help with a wide range
of needs, such as: towing, flat
tire, fuel delivery, etc. For a
description of the Enhanced
Roadside Assistance services
and their limitations, please see
the Safety Connect Terms and
Conditions, which are available
at Toyota.com in the United
States, Toyotapr.com in Puerto
Rico and Toyota.ca in Canada.
Important! Read this informa-
tion before using Safety Con-
nect.
■Exposure to radio fre-
quency signals
The Safety Connect system
installed in your vehicle is a low-
power radio transmitter and receiver. It receives and also
sends out radio frequency (RF)
signals.
In August 1996, the Federal
Communications Commission
(FCC) adopted RF exposure
guidelines with safety levels for
mobile wireless phones. Those
guidelines are consistent with
the safety standards previously
set by the following U.S. and
international standards bodies.

ANSI (American National
Standards Institute) C95.1
[1992]
 NCRP (National Council on
Radiation Protection and
Measurement) Report 86
[1986]
 ICNIRP (International Com-
mission on Non-Ionizing Radi-
ation Protection) [1996]
Those standards were based on
comprehensive and periodic
evaluations of the relevant sci-
entific literature. Over 120 scien-
tists, engineers, and physicians
from universities, and govern-
ment health agencies and
industries reviewed the avail-
able body of research to
develop the ANSI Standard
(C95.1).
The design of Safety Connect
complies with the FCC guide-
lines in addition to those stan-
dards.
Safety information for
Safety Connect

721-4. Hybrid system
1-4.Hybrid system
The illustration is an example for explanation and may differ from the actual
item.
Gasoline engine
Front electric motor (traction motor)
Rear electric motor (traction motor)
■When stopped/during start
off
The gasoline engine stops
*
when the vehicle is stopped.
During start off, the electric
motor (traction motor) drives the
vehicle. At slow speeds or when traveling down a gentle slope,
the engine is stopped
* and the
electric motor (traction motor) is
used.
When the shift lever is in N, the
hybrid battery (traction battery)
is not being charged.
Hybrid system features
Your vehicle is a hybrid vehicle. It has characteristics differ ent
from conventional vehicles. Be sure you are closely familiar
with the characteristics of your vehicle, and operate it with
care.
The hybrid system combines the use of a gasoline engine and
an electric motor (traction motor) according to driving condi-
tions, improving fuel efficiency and reducing exhaust emis-
sions.
System components
A
B
C

751-4. Hybrid system
1
For safety and security
*: This function can only be used in
the mainland U.S.A. It cannot be
used in other states and territo-
ries, including Alaska and Hawaii.
This system operates based on
the driving situation and traffic
information to enhance fuel
economy.
For details about Predictive effi-
cient drive (Predictive decelera-
tion support/Predictive SOC
control), refer to “NAVIGATION
AND MULTIMEDIA SYSTEM
OWNER’S MANUAL”.
■Predictive deceleration sup-
port
 When a predictive decelera-
tion support point registered
in the navigation system is
approached, the system turns
off the “Reference operation
range” ( ) of the ECO Accel-
erator Guidance ( P.105) on
the multi-information display
and encourages the driver to
reduce excessive accelera-
tion. 
After the accelerator pedal is
released, the engine braking
force will be increased
according to the driving condi-
tions to more efficiently
charge the hybrid battery
(traction battery).
■Predictive SOC control
The following types of control
are performed based on data
such as road and traffic informa-
tion during route guidance by
the navigation system to help
ensure that the vehicle effi-
ciently uses electricity.
 When there is a long downhill
slope along the route, the sys-
tem reduces the hybrid bat-
tery (traction battery) level
before reaching the slope to
help ensure charging capacity
for regenerative braking while
traveling downhill.
 When traffic congestion is
predicted along the route, the
system helps ensure a certain
battery level before reaching
congested roads to reduce
the frequency of starting the
engine to charge the hybrid
Predictive efficient drive
(vehicles with navigation
system)
*
A