air condition TOYOTA RAV4 HYBRID 2020 Warranties & Maintenance Guides (in English)

9Introduction
INTRODUCTION
W
e realize that your condence
in the quality and reliability
of our products was a key
factor in your decision to buy a Toyo t a .
We also know how disruptive the loss
of transportation can be to your daily
routine. That’s why we’re pleased
to offer you the benets of our
Transportation Assistance Policy.
Under this policy, you are eligible
for transportation assistance if your
Toyo t a must be kept overnight for
warranty-covered repairs. The policy
applies when your vehicle must be kept
overnight for any of the following reasons:
• The warranty repairs will take longer
than one day to complete.
• The warrantable condition requires
extensive diagnosis.
• The parts needed for the warranty
repairs are not readily available and
your vehicle is inoperative or unsafe
to drive. The
policy does not apply when warranty
repairs can be completed in one day but
the vehicle must be kept overnight due to
dealer or owner scheduling conicts.
The Transportation Assistance Policy
applies for the duration of the New Vehicle
Limited Warranty. The policy applies to all
2020 model-year Toyo t a s sold and
serviced by authorized Toyo t a dealerships
in the mainland United States and Alaska.
For further details, please consult your
Toyo t a dealer.
TRANSPORTATION ASSISTANCE

10Yo u r Warranties in Detail
GENERAL WARRANTY PROVISIONS
WARRANTY
Important: You must use the Dispute
Settlement Program (o r, in California,
the CDSP) before seeking remedies
through a court action pursuant to the
Magnuson-Moss Warranty Act (the
“Act”). However, if you choose to
pursue rights and remedies not created
by the Act, you are not required to use
the Dispute Settlement Program
(CDSP). You may also be required to
use the Dispute Settlement Program or
CDSP before seeking remedies under
the “Lemon Laws” of your state. Please
check this booklet and the appropriate
page of the Owner’s Warranty Rights
Notification booklet for additional
information and the requirements
applicable to your state.
Who Is the Warrantor
The warrantor for these limited warranties
is Toyo t a Motor Sales, U.S.A., Inc.
(“Toyota”), a California corporation, P. O .
Box 259001, Plano, Tex a s 75025-9001.
Which Vehicles Are Covered
These warranties apply to all 2020 model-
year R AV4 Hybrid vehicles distributed by
Toyo t a that are originally sold by an authorized
dealer in the United States and normally
operated or touring in the United States,
U.S. territories or Canada. Warranty
coverage is automatically transferred at
no cost to subsequent vehicle owners.
Multiple Warranty Conditions
This booklet contains warranty terms
and conditions that may vary depending
on the part covered. A warranty for specic
parts or systems, such as the Powertrain
Warranty or Emission Performance Warranty,
is governed by the coverage set forth in
that warranty as well as the General
Warranty Provisions.
When Warranty Begins
The warranty period begins on the vehicle’s
in-service date, which is the rst date the
vehicle is either delivered to an ultimate
purchaser, leased or used as a company
car or demonstrator.
Repairs Made at No Charge
Repairs and adjustments covered by these
warranties are made at no charge for parts
and la b o r.
Parts Replacement
Any needed parts replacement will be
made using new or remanufactured parts.
The decision whether a part should be
repaired or replaced will be made by the
servicing Toyo t a dealership and/or Toyo t a .
Parts scheduled to be replaced as required
maintenance are warranted until their rst
replacement only.

15Yo u r Warranties in Detail
WARRANTY
NEW VE HICLE LIMITED WARRANTY


W H AT IS NOT COVERED
This warranty does not cover damage or
failures resulting directly or indirectly from
any of the following:
• Fire, accidents or theft
• Abuse or negligence
• Misuse — for example, racing
or overloading
• Improper repairs
• Alteration or tampering, including
installation of non-Genuine
Toyo t a Accessories
• Lack of or improper maintenance,
including use of fluids and fuel
other than those specified in the
Owner’s Manual
• Installation of non-Genuine Toyo t a Parts
• Airborne chemicals, tree sap, road
debris (including stone chips), rail dust,
salt, hail, floods, wind storms, lightning
and other environmental conditions
• Water contamination
This warranty also does not cover the following:
Tires
Tires are covered by a separate warranty
provided by the tire manufacturer. See
page 30.
Normal Wear and Te a r
Noise, vibration, cosmetic conditions and
other deterioration caused by normal wear
and tear.


Maintenance Expense
Normal maintenance services such as:
• Engine tune-ups
• Replacement of fluids and filters
• Lubrication
• Cleaning and polishing
• Replacement of spark plugs and fuses
• Replacement of worn wiper blades,
brake pads/linings and clutch linings
Vehicles with Altered Odometer
Failure of a vehicle on which the odometer
has been altered so that actual vehicle
mileage cannot be readily determined.
Salvage or Total-Loss Vehicles
Any vehicle that has ever been issued a
“salvage” title or similar title under any
state’s law, or has ever been declared a
“total loss” or equivalent by a nancial
institution or insurer, such as by payment
for a claim in lieu of repairs because the
cost of repairs exceeded the cash value of
the vehicle. This exclusion does not apply to
the emission control warranties, including
Emission Control Warranty Enhancements
or any open Safety Recalls/SSCs/LSCs.

24Yo u r Warranties in Detail
WARRANTY


Vehicles equipped with a California
Certied Emission Control System
that are registered and operated in
California or any state that adopts
California emission warranty provisions
are covered by this warranty. Currently,
Connecticut, Delaware, Maine,
Maryland, Massachusetts, New Jer sey,
New York, Oregon, Pennsylvania, Rhode
Island, Vermont and Washington are the
other states to which this warranty
applies. Vehicles covered by this
warranty are also covered by the
Federal Emission Control Warranty
(see page 18).

YOUR WARRANTY RIGHTS
AND OBLIGATIONS
The California Air Resources Board (CARB)
and Toyo t a are pleased to explain the
emission control system warranty for your
2020 vehicle. In California, new motor
vehicles must be designed, built and
equipped to meet the state’s stringent
anti-smog standards. CARB regulations
require that Toyo t a must warrant the
emission control system on your vehicle
for the time periods indicated on the next
page, provided there has been no abuse,
neglect or improper maintenance of
your vehicle.
Your emission control system may include
parts such as the fuel injection system,
ignition system, catalytic converter and
engine computer. Also included may be
hoses, belts, connectors and other
emissions-related assemblies.
Where a warrantable condition exists,
Toyo t a will repair your vehicle at no cost
to you, including diagnosis, parts and la b o r.
CALIFORNIA EMISSION CONTROL WARRANTY

38Maintenance Log
MAINTENANCE LOG
MAINTENANCE
5,000 miles or 6 months
Add Toyo t a EFI Ta nk Additive or equivalent
(Hawaii, Puerto Rico, Saipan and
American Samoa only)
Check installation of driver’s floor mat
Inspect and adjust all fluid levels1
Inspect wiper blades
Rotate tires
Visually inspect brake linings/drums
and brake pads/discs
Additional Maintenance Items for
Special Operating Conditions3
Driving on dirt roads or dusty roads:Inspect ball joints and dust covers
Inspect drive shaft boots
Inspect engine air filter
Inspect steering linkage and boots
Replace engine oil and oil filter2
Tighten nuts and bolts on chassis
and body
Driving while towing, using a car-top
carrier, or heavy vehicle loading:
5
Replace engine oil and oil filter2
Tighten nuts and bolts on chassis
and body
Repeated trips of less than five miles in
temperatures below 32°F / 0°C:
Replace engine oil and oil filter2
Extensive idling and/or low speed driving
for a long distance such as police, taxi
or door-to-door delivery use:
Clean HV battery cooling intake filter
Replace engine oil and oil filter2

10,000 miles or 12 months)
Add Toyo t a EFI Ta nk Additive or equivalent
(Hawaii, Puerto Rico, Saipan and
American Samoa only)
Check installation of driver’s floor mat
Inspect and adjust all fluid levels1
Inspect wiper blades
Replace engine oil and oil filter2
Rotate tires
Visually inspect brake linings/drums
and brake pads/discs
Additional Maintenance Items for
Special Operating Conditions3
Driving on dirt roads or dusty roads:Inspect ball joints and dust covers
Inspect drive shaft boots
Inspect engine air filter
Inspect steering linkage and boots
Tighten nuts and bolts on chassis
and body
Driving while towing, using a car-top
carrier, or heavy vehicle loading:
5
Tighten nuts and bolts on chassis
and body
Extensive idling and/or low speed driving
for a long distance such as police, taxi
or door-to-door delivery use:
Clean HV battery cooling intake filter



DEALER SERVICE VERIFICATION:
D
ATE:
MILEAGE: D
EALER SERVICE VERIFICATION:
D
ATE:
MILEAGE:

39Maintenance Log
MAINTENANCE LOG
MAINTENANCE
15,000 miles or 18 months
Add Toyo t a EFI Ta nk Additive or equivalent (Hawaii, Puerto Rico, Saipan and American Samoa only)
Check installation of driver’s floor mat
Inspect and adjust all fluid levels1
Inspect wiper blades
Rotate tires
Visually inspect brake linings/drums and brake pads/discs

NOTE: If 0 W -16 oil WAS NOT used at the last oil change, replace engine oil and oil filter.2
Inspect the following:
_ Ball joints and dust covers _
Exhaust pipes and mountings
_ Brake lines and hoses _
Radiator, condenser and/or intercooler
_ Cabin air filter _
Steering gear
_ Drive shaft boots _
Steering linkage and boots
_ Engine/Inverter coolant
4




Additional Maintenance Items for Special Operating Conditions3
Driving on dirt roads or dusty roads:
Inspect engine air filter
Replace engine oil and oil filter2
Tighten nuts and bolts on chassis and body
Driving while towing, using a car-top carrier, or heavy vehicle loading:5
Replace engine oil and oil filter2
Tighten nuts and bolts on chassis and body
Repeated trips of less than five miles in temperatures below 32°F / 0°C:
Replace engine oil and oil filter2
Extensive idling and/or low speed driving for a long distance such as police, taxi or
door-to-door delivery use:
Clean HV battery cooling intake filter
Replace engine oil and oil filter2

DEALER SERVICE VERIFICATION:
D
ATE:
MILEAGE:
1 Inspect sealed transmissions, transfer cases and differentials for signs of leakage. If any leakage from a sealed
component is suspected, it is recommended that you have the sealed component inspected by a Toyo t a dealer. Inspect
power steering fluid (if equipped) and brake fluid level/condition. Inspect engine and inverter (if equipped) coolant
level/condition/freezing point. Your dealer may recommend services (Dealer-Recommended Maintenance) based on
inspection results.
2
Reset the oil replacement reminder light (“MAINT REQD”) or the message “OIL MAINTENANCE REQUIRED” on the
multi-information display after maintenance at every 5,000 miles.
3
Perform these service items only if you drive primarily under the conditions indicated.4
Refer to “Engine/Inverter Coolant” in the “Explanation of Maintenance Items” section in the back of this guide for
more information.
5
Not all vehicles are designed for towing. Refer to your Vehicle Owner’s Manual for details.
NOTE: Driving in heavy traffic, on dirt roads or in urban, dusty or desert areas may shorten
the life of the cabin air filter. Replacement may be needed if you notice reduced airflow
from the air conditioner and heater or if the windows fog easily when you use the “Fresh”
mode. Consult your dealer if any of these conditions occur.

40Maintenance Log
MAINTENANCE LOG
MAINTENANCE
20,000 miles or 24 months
Add Toyo t a EFI Ta nk Additive or equivalent
(Hawaii, Puerto Rico, Saipan and
American Samoa only)
Check installation of driver’s floor mat
Inspect and adjust all fluid levels1
Inspect wiper blades
Replace engine oil and oil filter2
Rotate tires
Visually inspect brake linings/drums
and brake pads/discs
Additional Maintenance Items for
Special Operating Conditions3
Driving on dirt roads or dusty roads:Inspect ball joints and dust covers
Inspect drive shaft boots
Inspect engine air filter
Inspect steering linkage and boots
Tighten nuts and bolts on chassis
and body
Driving while towing, using a car-top
carrier, or heavy vehicle loading:
6
Tighten nuts and bolts on chassis
and body
Extensive idling and/or low speed driving
for a long distance such as police, taxi
or door-to-door delivery use:
Clean HV battery cooling intake filter



25,000 miles or 30 months
Add Toyo t a EFI Ta nk Additive or equivalent
(Hawaii, Puerto Rico, Saipan and
American Samoa only)
Check installation of driver’s floor mat
Inspect and adjust all fluid levels1
Inspect wiper blades
Rotate tires
Visually inspect brake linings/drums
and brake pads/discs
NOTE: If 0 W -16 oil WAS NOT used at
the last oil change, replace engine oil
and oil filter.
2
Additional Maintenance Items for
Special Operating Conditions3
Driving on dirt roads or dusty roads:Inspect ball joints and dust covers
Inspect drive shaft boots
Inspect engine air filter
Inspect steering linkage and boots
Replace engine oil and oil filter2
Tighten nuts and bolts on chassis
and body
Driving while towing, using a car-top
carrier, or heavy vehicle loading:
6
Replace engine oil and oil filter2
Tighten nuts and bolts on chassis
and body
Repeated trips of less than five miles in
temperatures below 32°F / 0°C:
Replace engine oil and oil filter2
Extensive idling and/or low speed driving
for a long distance such as police, taxi
or door-to-door delivery use:
Clean HV battery cooling intake filter
Replace engine oil and oil filter2
DEALER SERVICE VERIFICATION:
D
ATE:
MILEAGE: D
EALER SERVICE VERIFICATION:
D
ATE:
MILEAGE:

41Maintenance Log
MAINTENANCE LOG
MAINTENANCE
30,000 miles or 36 months
Add Toyo t a EFI Ta nk Additive or equivalent (Hawaii, Puerto Rico, Saipan and American Samoa only)
Check installation of driver’s floor mat
Inspect and adjust all fluid levels1
Inspect wiper blades
Replace cabin air filter
Replace engine air filter
Replace engine oil and oil filter2
Rotate tires
Inspect the following:
_ Automatic transmission for signs of leakage
_ Ball joints and dust covers
_ Brake lines and hoses
_ Brake linings/drums and
brake pads/discs
4
_ Drive shaft boots
_ Engine/Inverter coolant
5
_
Exhaust pipes and mountings
_Additional Maintenance Items for Special Operating Conditions3
Driving on dirt roads or dusty roads:Tighten nuts and bolts on chassis and body
Driving while towing, using a car-top carrier, or heavy vehicle loading:6
Tighten nuts and bolts on chassis and body
Extensive idling and/or low speed driving for a long distance such as police, taxi or
door-to-door delivery use:
Clean HV battery cooling intake filter




1 Inspect sealed transmissions, transfer cases and differentials for signs of leakage. If any leakage from a sealed
component is suspected, it is recommended that you have the sealed component inspected by a Toyo t a dealer. Inspect
power steering fluid (if equipped) and brake fluid level/condition. Inspect engine and inverter (if equipped) coolant
level/condition/freezing point. Your dealer may recommend services (Dealer-Recommended Maintenance) based on
inspection results.
2
Reset the oil replacement reminder light (“MAINT REQD”) or the message “OIL MAINTENANCE REQUIRED” on the
multi-information display after maintenance at every 5,000 miles.
3
Perform these service items only if you drive primarily under the conditions indicated. 4 Inspect thickness measurement and disc runout.5

Refer to “Engine/Inverter Coolant” in the “Explanation of Maintenance Items” section in the back of this guide for
more information.
6
Not all vehicles are designed for towing. Refer to your Vehicle Owner’s Manual for details.
DEALER SERVICE VERIFICATION:
D
ATE:
MILEAGE:
_ Fuel lines and connections, fuel tank band
and fuel tank vapor vent system hoses
_ Fuel tank cap gasket
_ Radiator, condenser and/or intercooler
_ Rear differential oil
_ Steering gear
_ Steering linkage and boots

42Maintenance Log
MAINTENANCE LOG
MAINTENANCE
35,000 miles or 42 months
Add Toyo t a EFI Ta nk Additive or equivalent
(Hawaii, Puerto Rico, Saipan and
American Samoa only)
Check installation of driver’s floor mat
Inspect and adjust all fluid levels1
Inspect wiper blades
Rotate tires
Visually inspect brake linings/drums
and brake pads/discs
NOTE: If 0 W -16 oil WAS NOT used at
the last oil change, replace engine oil
and oil filter.
2
Additional Maintenance Items for
Special Operating Conditions3
Driving on dirt roads or dusty roads:Inspect ball joints and dust covers
Inspect drive shaft boots
Inspect engine air filter
Inspect steering linkage and boots
Replace engine oil and oil filter2
Tighten nuts and bolts on chassis
and body
Driving while towing, using a car-top
carrier, or heavy vehicle loading:
5
Replace engine oil and oil filter2
Tighten nuts and bolts on chassis
and body
Repeated trips of less than five miles in
temperatures below 32°F / 0°C:
Replace engine oil and oil filter2
Extensive idling and/or low speed driving
for a long distance such as police, taxi
or door-to-door delivery use:
Clean HV battery cooling intake filter
Replace engine oil and oil filter2
40,000 miles or 48 months
Add Toyo t a EFI Ta nk Additive or equivalent
(Hawaii, Puerto Rico, Saipan and
American Samoa only)
Check installation of driver’s floor mat
Inspect and adjust all fluid levels1
Inspect wiper blades
Replace engine oil and oil filter2
Rotate tires
Visually inspect brake linings/drums
and brake pads/discs
Additional Maintenance Items for
Special Operating Conditions3
Driving on dirt roads or dusty roads:Inspect ball joints and dust covers
Inspect drive shaft boots
Inspect engine air filter
Inspect steering linkage and boots
Tighten nuts and bolts on chassis
and body
Driving while towing, using a car-top
carrier, or heavy vehicle loading:
5
Tighten nuts and bolts on chassis
and body
Extensive idling and/or low speed driving
for a long distance such as police, taxi
or door-to-door delivery use:
Clean HV battery cooling intake filter
DEALER SERVICE VERIFICATION:
D
ATE:
MILEAGE: D
EALER SERVICE VERIFICATION:
D
ATE:
MILEAGE:

43Maintenance Log
MAINTENANCE LOG
MAINTENANCE
45,000 miles or 54 months
Add Toyo t a EFI Ta nk Additive or equivalent (Hawaii, Puerto Rico, Saipan and American Samoa only)
Check installation of driver’s floor mat
Inspect and adjust all fluid levels1
Inspect wiper blades
Rotate tires
Visually inspect brake linings/drums and brake pads/discs
NOTE: If 0 W -16 oil WAS NOT used at the last oil change, replace engine oil and oil filter.2
Inspect the following:
_ Ball joints and dust covers _
Exhaust pipes and mountings
_ Brake lines and hoses _
Radiator, condenser and/or intercooler
_ Cabin air filter _
Steering gear
_ Drive shaft boots _
Steering linkage and boots
_ Engine/Inverter coolant
4



Additional Maintenance Items for Special Operating Conditions3
Driving on dirt roads or dusty roads:Inspect engine air filter
Replace engine oil and oil filter2
Tighten nuts and bolts on chassis and body
Driving while towing, using a car-top carrier, or heavy vehicle loading:5
Replace engine oil and oil filter2
Tighten nuts and bolts on chassis and body
Repeated trips of less than five miles in temperatures below 32°F / 0°C:
Replace engine oil and oil filter2
Extensive idling and/or low speed driving for a long distance such as police, taxi or
door-to-door delivery use:
Clean HV battery cooling intake filter
Replace engine oil and oil filter2
1
Inspect sealed transmissions, transfer cases and differentials for signs of leakage. If any leakage from a sealed
component is suspected, it is recommended that you have the sealed component inspected by a Toyo t a dealer. Inspect
power steering fluid (if equipped) and brake fluid level/condition. Inspect engine and inverter (if equipped) coolant
level/condition/freezing point. Your dealer may recommend services (Dealer-Recommended Maintenance) based on
inspection results.
2
Reset the oil replacement reminder light (“MAINT REQD”) or the message “OIL MAINTENANCE REQUIRED” on the
multi-information display after maintenance at every 5,000 miles.
3
Perform these service items only if you drive primarily under the conditions indicated.

4 Refer to “Engine/Inverter Coolant” in the “Explanation of Maintenance Items” section in the back of this guide for
more information.
5
Not all vehicles are designed for towing. Refer to your Vehicle Owner’s Manual for details.
DEALER SERVICE VERIFICATION:
D
ATE:
MILEAGE:
NOTE: Driving in heavy traffic, on dirt roads or in urban, dusty or desert areas may shorten
the life of the cabin air filter. Replacement may be needed if you notice reduced airflow
from the air conditioner and heater or if the windows fog easily when you use the “Fresh”
mode. Consult your dealer if any of these conditions occur.