maintenance TOYOTA RAV4 HYBRID 2020 Warranties & Maintenance Guides (in English)

Warranty & Maintenance Guide 2020
toyota.co\f
2020 WARRANT Y &
MAINTENANCE
GUIDEPrinted in U. S. A . 2/20
2 0 -T C S -14 3 9 5
0050520WMGRVHV1

SAFETY PRECAUTIONS
Your R AV4 Hybrid has both high-voltage DC and AC systems as well as a 12-vo l t system.
Both DC and AC high voltage are very dangerous and can cause personal injury, severe burns,
electric shock and even fatal injury.
To avoid personal injury, please follow all caution labels attached to high-voltage parts. Do not
touch or attempt to remove or replace any high-voltage (orange-colored) wiring and connectors.
Do not touch the service plug, which is located under the rear seat.
If an accident occurs, do not touch any high-voltage wiring, connectors or parts such as the
inverter unit or hybrid vehicle battery as sembly.
Do not touch the potassium hydroxide electrolyte that might spill or leak from the hybrid vehicle
battery as the result of an accident. If potassium hydroxide electrolyte gets on your skin or in
your eyes, neutralize it immediately with a saturated boric acid solution (ratio: 80 grams boric
acid to two liters water). Seek immediate medical attention.
If a vehicle re occurs, extinguish it with a Class D powder-type re extinguisher.
Toyo t a recommends having maintenance and repairs for your R AV4 Hybrid
performed by an authorized Toyo t a dealership. To locate your nearest authorized
Toyo t a dealership, contact the Toyo t a Customer Experience Center at (800) 331-4331
or log on to www.toyota.com .

1
WELCOME TO THE TOYOTA FAMILY
T
hank you for purchasing a Toyota
vehicle. We know you have many
options when considering which
vehicle to buy, and we appreciate your
decision to select Toyo t a .
We want you to enjoy owning your
Toyo t a as much as you enjoy driving
it. This booklet is designed to help.
Here you’ll nd information on Toyo t a’s
warranty coverage and maintenance
recommendations for your vehicle. There
are two easy-to-follow sections: one for
warranty and one for maintenance. The
tab on the side of each page identies
the section you are in. For
more information about our vehicles,
our company or the products and services
available for your vehicle, please visit Toyo t a’s
ofcial website, www.toyota.com.
We wish you many miles of safe and
pleasurable driving, and we look forward
to serving you in the years ahead.
Welcome to the Toyo t a family!

2
TA BL E OF CONTENTS
WARRANTY INFORMATION
INTRODUCTION
Satisfaction Down the Road 4
If You Need Assistance
5
The Immobilizer Key
7
Transportation Assistance
9
YOUR WARRANTIES IN DE TA IL
General Warranty Provisions 10
New Vehicle Limited Warranty
13
Federal Emission Control Warranty
18
California Emission Control Warranty
24
Tire Limited Warranty
30
YOUR RESPONSIBILITIES
Operation and Maintenance 31
Obtaining Warranty Service
33

3
TA BL E OF CONTENTS
MAINTENANCE INFORMATION
INTRODUCTION
The Importance of Scheduled Maintenance 34
Maintaining Your Warranty
35
MAINTENANCE LOG
Using the Maintenance Log Charts 36
Maintenance Log
38
Explanation of Maintenance Items
54
Vehicle Identication
58

FIND IT ONLINE
To update your contact information and vehicle ownership status, please visit
www.toyota.com/recall/update-info-toyota. Your vehicle’s VIN will be
required to start the update process.
You may also enroll to receive the following useful information and benets at
toyota.com/owners:
• Access to Owner’s Manuals and
Maintenance Guides
• View Your Vehicle’s Service History
• Explore How-to videos and more

4Introduction
INTRODUCTION
A
t To y o t a , our top priority is always
our customers. We know your To y o t a
is an important part of your life and
something you depend on every d a y. T h a t ’s
why we’re dedicated to building products of
the highest quality and reliability.
Our excellent warranty coverage is
evidence that we stand behind the quality
of our vehicles. We’re condent — as you
should be — that your Toyo t a will provide
you with many years of enjoyable driving.
To further demonstrate our commitment to
our customers’ satisfaction, occasionally
we may establish a special policy
adjustment to pay for specic repairs that
are no longer covered by warranty. When
we establish such a policy adjustment, we
mail details to all applicable owners we
have on record.
To provide you with added protection
against unexpected service costs, we offer
Toyo t a Financial Services vehicle service
agreements and Toyo t a Auto Care and
Toyo t a Care Plus pre-paid maintenance
programs. Each offers plans to meet a
wide variety of needs. Your dealership can
help you select the plan that’s best for you. Our
goal is for every Toyo t a customer to
enjoy outstanding qualit y, dependability
and peace of mind throughout their
ownership experience. We want you to be
a satised member of the Toyo t a family
for many miles to come.
This booklet describes the terms of
Toyo t a warranty coverage as well as
general owner responsibilities. The
scheduled maintenance section
describes your vehicle’s maintenance
requirements. Be sure to review this
information carefully, since proper
maintenance is required to ensure that
warranty coverage remains intact.
All information in this booklet is the latest
available at the time of publication and is
subject to change without notice.
SATISFACTION DOWN THE ROAD

10Yo u r Warranties in Detail
GENERAL WARRANTY PROVISIONS
WARRANTY
Important: You must use the Dispute
Settlement Program (o r, in California,
the CDSP) before seeking remedies
through a court action pursuant to the
Magnuson-Moss Warranty Act (the
“Act”). However, if you choose to
pursue rights and remedies not created
by the Act, you are not required to use
the Dispute Settlement Program
(CDSP). You may also be required to
use the Dispute Settlement Program or
CDSP before seeking remedies under
the “Lemon Laws” of your state. Please
check this booklet and the appropriate
page of the Owner’s Warranty Rights
Notification booklet for additional
information and the requirements
applicable to your state.
Who Is the Warrantor
The warrantor for these limited warranties
is Toyo t a Motor Sales, U.S.A., Inc.
(“Toyota”), a California corporation, P. O .
Box 259001, Plano, Tex a s 75025-9001.
Which Vehicles Are Covered
These warranties apply to all 2020 model-
year R AV4 Hybrid vehicles distributed by
Toyo t a that are originally sold by an authorized
dealer in the United States and normally
operated or touring in the United States,
U.S. territories or Canada. Warranty
coverage is automatically transferred at
no cost to subsequent vehicle owners.
Multiple Warranty Conditions
This booklet contains warranty terms
and conditions that may vary depending
on the part covered. A warranty for specic
parts or systems, such as the Powertrain
Warranty or Emission Performance Warranty,
is governed by the coverage set forth in
that warranty as well as the General
Warranty Provisions.
When Warranty Begins
The warranty period begins on the vehicle’s
in-service date, which is the rst date the
vehicle is either delivered to an ultimate
purchaser, leased or used as a company
car or demonstrator.
Repairs Made at No Charge
Repairs and adjustments covered by these
warranties are made at no charge for parts
and la b o r.
Parts Replacement
Any needed parts replacement will be
made using new or remanufactured parts.
The decision whether a part should be
repaired or replaced will be made by the
servicing Toyo t a dealership and/or Toyo t a .
Parts scheduled to be replaced as required
maintenance are warranted until their rst
replacement only.

14Yo u r Warranties in Detail
WARRANTY
Restraint Systems Warranty
This warranty covers repairs needed to
correct defects in materials or workmanship
of any seatbelt or airbag system supplied by
Toyo t a , subject to the exceptions indicated
under “What Is Not Covered” on pages 15 –16.
Coverage is for 60 months or 60,000 miles,
whichever occurs rst.
For vehicles sold and registered in the
state of Kansas, the warranty for seatbelts
and related components is 10 years,
regardless of mileage.



Corrosion Perforation Warranty
This warranty covers repair or replacement
of any original body panel that develops
perforation from corrosion (rust-through),
subject to the exceptions indicated under
“What Is Not Covered” on pages 15 –16.
Coverage is for 60 months, regardless
of mileage.
For information on how to protect your
vehicle from corrosion, refer to sections
related to maintenance and care in the
Owner’s Manual.
To w i n g
When your vehicle is inoperable due to
failure of a warranted part, towing service
to the nearest authorized Toyo t a dealership
is covered.
NEW VE HICLE LIMITED WARRANTY

15Yo u r Warranties in Detail
WARRANTY
NEW VE HICLE LIMITED WARRANTY


W H AT IS NOT COVERED
This warranty does not cover damage or
failures resulting directly or indirectly from
any of the following:
• Fire, accidents or theft
• Abuse or negligence
• Misuse — for example, racing
or overloading
• Improper repairs
• Alteration or tampering, including
installation of non-Genuine
Toyo t a Accessories
• Lack of or improper maintenance,
including use of fluids and fuel
other than those specified in the
Owner’s Manual
• Installation of non-Genuine Toyo t a Parts
• Airborne chemicals, tree sap, road
debris (including stone chips), rail dust,
salt, hail, floods, wind storms, lightning
and other environmental conditions
• Water contamination
This warranty also does not cover the following:
Tires
Tires are covered by a separate warranty
provided by the tire manufacturer. See
page 30.
Normal Wear and Te a r
Noise, vibration, cosmetic conditions and
other deterioration caused by normal wear
and tear.


Maintenance Expense
Normal maintenance services such as:
• Engine tune-ups
• Replacement of fluids and filters
• Lubrication
• Cleaning and polishing
• Replacement of spark plugs and fuses
• Replacement of worn wiper blades,
brake pads/linings and clutch linings
Vehicles with Altered Odometer
Failure of a vehicle on which the odometer
has been altered so that actual vehicle
mileage cannot be readily determined.
Salvage or Total-Loss Vehicles
Any vehicle that has ever been issued a
“salvage” title or similar title under any
state’s law, or has ever been declared a
“total loss” or equivalent by a nancial
institution or insurer, such as by payment
for a claim in lieu of repairs because the
cost of repairs exceeded the cash value of
the vehicle. This exclusion does not apply to
the emission control warranties, including
Emission Control Warranty Enhancements
or any open Safety Recalls/SSCs/LSCs.

18Yo u r Warranties in Detail
WARRANTY
W H AT IS COVERED
AND HOW LONG
Emission Defect Warranty
Toyo t a warrants that your vehicle:
• Was designed, built and equipped to
conform at the time of sale with
applicable federal emissions standards.
• Is free from defects in materials and
workmanship that may cause the
vehicle to fail to meet these standards.
Federal regulations require that this
warranty be in effect for two years or
24,000 miles from the vehicle’s in-service
date, whichever occurs rst. However,
under the terms of the Basic Warranty,
Toyo t a provides coverage of three years or
36,000 miles, whichever occurs rst.
Specic components may have longer
coverage under the terms of the
Powertrain Warranty. Additionally,
components marked “8/80” in the parts
list on pages 19 –2 0 have coverage of
eight years or 80,000 miles, whichever
occurs rst.



Emission Performance Warranty
Some states and localities have
established vehicle inspection and
maintenance (I/M) programs to encourage
proper vehicle maintenance. If an
EPA-approved I/M program is in force in
your area, you are eligible for Emission
Performance Warranty coverage.
Under the terms of the Emission
Performance Warranty and federal
regulations, Toyo t a will make all necessary
repairs if both of the following occur:
• Your vehicle fails to meet applicable
emissions standards as determined by
an EPA-approved emissions test.
• This failure results or will result in
some penalty to you — such as a
fine or denial of the right to use
your vehicle — under local, state or
federal law.
This warranty is in effect for two years or
24,000 miles from the vehicle’s in-service
date, whichever occurs rst. Additionally,
components marked “8/80” in the parts
list on pages 19 –2 0 have coverage of
eight years or 80,000 miles, whichever
occurs rst.
FEDERAL EMISSION CONTROL WARRANTY