mileage TOYOTA RAV4 HYBRID 2020 Warranties & Maintenance Guides (in English)

5Introduction
IF YO U NEED A S SIS TA NCE
INTRODUCTION
B
oth Toyo t a and your Toyo t a dealer
are dedicated to serving your
automotive needs. Your complete
satisfaction is our rst priority. Should
you have a problem or concern — either
during or after the warranty period —
please take the following steps to ensure
the quickest possible response:
Step 1
Discuss the situation with a dealership
manager, such as the service manager
or customer relations manager. In most
cases, a satisfactory solution can be
reached at this step.
Step 2
If the dealership does not address your
concern to your satisfaction, call the
Toyo t a Customer Experience Center
at (800) 331-4331.
Please have the following information
ready when you call:
• Your Toyo t a’s vehicle identification number
(located on the driver’s side corner of the
dashboard, under the windshield)
• Current mileage on your vehicle
• Name of your Toyo t a dealership
A Toyo t a customer relations representative
will assist you in working with the dealership
to nd a satisfactory solution.
Step 3
If your concern has still not been resolved
to your satisfaction, To y o t a offers
additional assistance through the Dispute
Settlement Program, a dispute resolution
program administered by the National
Center for Dispute Settlement. The
purpose of the Dispute Settlement
Program is to resolve disputes through
arbitration — a process by which two
parties authorize an independent third
party to hear and resolve a dispute. The
program is informal and free of charge.
To request that your case be reviewed
through the program, complete the
customer claim form in the
Owner’s
Warranty Rights Notification
booklet
(found in your glove box) and mail it to:
National Center for Dispute Settlement
P. O . Box 688
Mt. Clemens, MI 48046
To initiate arbitration, you must complete
an NCDS customer claim form and mail it
to NCDS. To request a form, call NCDS
at (800) 777-8119 or obtain a copy at
www.ncdsusa.org. When you call,
please have your vehicle identication
numb er, the current mileage on your
To

yo t a and the names of your selling and
servicing dealerships.

14Yo u r Warranties in Detail
WARRANTY
Restraint Systems Warranty
This warranty covers repairs needed to
correct defects in materials or workmanship
of any seatbelt or airbag system supplied by
Toyo t a , subject to the exceptions indicated
under “What Is Not Covered” on pages 15 –16.
Coverage is for 60 months or 60,000 miles,
whichever occurs rst.
For vehicles sold and registered in the
state of Kansas, the warranty for seatbelts
and related components is 10 years,
regardless of mileage.



Corrosion Perforation Warranty
This warranty covers repair or replacement
of any original body panel that develops
perforation from corrosion (rust-through),
subject to the exceptions indicated under
“What Is Not Covered” on pages 15 –16.
Coverage is for 60 months, regardless
of mileage.
For information on how to protect your
vehicle from corrosion, refer to sections
related to maintenance and care in the
Owner’s Manual.
To w i n g
When your vehicle is inoperable due to
failure of a warranted part, towing service
to the nearest authorized Toyo t a dealership
is covered.
NEW VE HICLE LIMITED WARRANTY

15Yo u r Warranties in Detail
WARRANTY
NEW VE HICLE LIMITED WARRANTY


W H AT IS NOT COVERED
This warranty does not cover damage or
failures resulting directly or indirectly from
any of the following:
• Fire, accidents or theft
• Abuse or negligence
• Misuse — for example, racing
or overloading
• Improper repairs
• Alteration or tampering, including
installation of non-Genuine
Toyo t a Accessories
• Lack of or improper maintenance,
including use of fluids and fuel
other than those specified in the
Owner’s Manual
• Installation of non-Genuine Toyo t a Parts
• Airborne chemicals, tree sap, road
debris (including stone chips), rail dust,
salt, hail, floods, wind storms, lightning
and other environmental conditions
• Water contamination
This warranty also does not cover the following:
Tires
Tires are covered by a separate warranty
provided by the tire manufacturer. See
page 30.
Normal Wear and Te a r
Noise, vibration, cosmetic conditions and
other deterioration caused by normal wear
and tear.


Maintenance Expense
Normal maintenance services such as:
• Engine tune-ups
• Replacement of fluids and filters
• Lubrication
• Cleaning and polishing
• Replacement of spark plugs and fuses
• Replacement of worn wiper blades,
brake pads/linings and clutch linings
Vehicles with Altered Odometer
Failure of a vehicle on which the odometer
has been altered so that actual vehicle
mileage cannot be readily determined.
Salvage or Total-Loss Vehicles
Any vehicle that has ever been issued a
“salvage” title or similar title under any
state’s law, or has ever been declared a
“total loss” or equivalent by a nancial
institution or insurer, such as by payment
for a claim in lieu of repairs because the
cost of repairs exceeded the cash value of
the vehicle. This exclusion does not apply to
the emission control warranties, including
Emission Control Warranty Enhancements
or any open Safety Recalls/SSCs/LSCs.

31Yo u r Responsibilities
WARRANTY
OPERATION AND MAINTENANCE


GENERAL INFORMATION
You are responsible for ensuring that
your Toyo t a is operated and maintained
according to the instructions in the
Owner’s Manual and this booklet.
You should keep detailed records of
vehicle maintenance, since under some
circumstances they may be required for
warranty coverage. These records should
include date of service, mileage at time
of service and a description of service
performed and/or parts installed. For
your convenience, a maintenance log is
included in this booklet. If you sell your
vehicle, you should give your maintenance
records to the new owner.
Toyo t a will not deny a warranty claim
solely because you do not have records
to show that you maintained your vehicle.
However, damage or failure caused by
lack of proper maintenance is not
covered under warranty.

WHERE TO GO
FOR MAINTENANCE
You may have maintenance performed
on your vehicle by any qualied person
or facility. However, Toyo t a recommends
having maintenance performed by an
authorized Toyo t a dealership.
Toyo t a dealership technicians are specially
trained to maintain and repair Toyo t a
vehicles. They stay current on the latest
service information through Toyo t a
technical bulletins, service publications
and training courses. Many are also
certied through the Toyo t a Certication
Program, which involves a series of
rigorous written examinations. Feel free
to ask any Toyo t a dealership to show you
their technicians’ credentials.
You can be condent you’re getting the
best possible service for your vehicle
when you take it to a Toyo t a dealership.

35Maintenance Log
MAINTENANCE
MAINTAINING YOUR WARRANTY
IMP OR TA N T MAINTENANCE
INFORMATION
It is especially important to both
routinely check your vehicle’s engine
oil level (once a month) and regularly
replace the engine oil and oil lter
(see the Maintenance Log section of
this booklet to determine how often
you should change your vehicle’s oil
and lter). Failure to do so can cause
oil starvation and/or oil gelling, which
can result in severe damage to your
vehicle and require costly repairs that
are not covered by the New Vehicle
Limited Warranty.
Maintenance Records
Maintaining your vehicle according to
the recommendations in this booklet is
required to ensure that your warranty
coverage remains intact. You should keep
detailed records of vehicle maintenance,
including date of service, mileage at time
of service and a description of service
and/or parts installation performed. The
scheduled maintenance log in this booklet
can help you document this information. If
you sell your vehicle, be sure to give your
maintenance records to the new owner.
Toyo t a will not deny a warranty claim
solely because you do not have records
to show that you maintained your vehicle.
However, damage or failure caused by lack
of proper maintenance is not covered
under warranty.


Maintenance Providers
Maintenance and repair services may be
performed by you or by any automotive
service provider you choose. Toyo t a will
not deny a warranty claim solely because
you used a service provider other than a
Toyo t a dealership for maintenance and
repairs. However, damage or failure
caused by improper maintenance or
repairs is not covered under warranty.
Dealer-Recommended
Maintenance
Your dealer may recommend more
frequent maintenance intervals or more
maintenance services than those listed in
the scheduled maintenance log. These
additional services are not required to
maintain your warranty coverage. Ask
your dealer to explain any recommended
maintenance not included in the scheduled
maintenance log.
For a complete description of Toyo t a
warranty coverages, see the Warranty
Information portion of this booklet.

36Maintenance Log
USING THE MAINTENANCE LOG CHAR TS
MAINTENANCE
R
egular maintenance is essential
to obtaining the highest level of
performance, safety and reliability
from your Toyo t a . It can also increase
your vehicle’s resale value. This booklet
presents Toyo t a’s maintenance
recommendations in convenient checklists,
so you can easily see what type of
maintenance your vehicle needs and
document that the work was performed.
To ensure that your vehicle receives
rst-quality service and parts, Toyo t a
recommends having maintenance
performed by an authorized Toyo t a
dealership. Toyo t a dealership technicians
are expewrts on Toyo t a vehicles, and they
use Genuine Toyo t a Parts designed to
your vehicle’s exact specications. When
you go to a Toyo t a dealership, you can be
condent that they will use Genuine Toyo t a
Parts and have Toyota-trained technicians.
Miles or Months?
Toyo t a recommends obtaining scheduled
maintenance for your vehicle every
5,000 miles or six months, whichever
comes rst.
For example:
• If you drive 5,000 miles in less than six
months, you should obtain maintenance
at 5,000 miles — don’t wait until six months.
• If at six months you have driven less
than 5,000 miles, you should obtain
maintenance at six months — don’t
wait until 5,000 miles.
Be sure to keep an eye on your mileage
so that you obtain maintenance when
recommended. If you are a low-mileage
dr i ver, mark your calendar to remind
yourself to obtain maintenance every
six months.
Documenting Your Investment
To help you verify that you’ve invested in
proper maintenance, each maintenance
checklist includes space for your Toyo t a
dealership to certify that you obtained
Genuine Toyo t a Service for your vehicle.
The dealership may mark the dealer
service verication area with the following
stamp (which may be customized with the
dealership’s name):

38Maintenance Log
MAINTENANCE LOG
MAINTENANCE
5,000 miles or 6 months
Add Toyo t a EFI Ta nk Additive or equivalent
(Hawaii, Puerto Rico, Saipan and
American Samoa only)
Check installation of driver’s floor mat
Inspect and adjust all fluid levels1
Inspect wiper blades
Rotate tires
Visually inspect brake linings/drums
and brake pads/discs
Additional Maintenance Items for
Special Operating Conditions3
Driving on dirt roads or dusty roads:Inspect ball joints and dust covers
Inspect drive shaft boots
Inspect engine air filter
Inspect steering linkage and boots
Replace engine oil and oil filter2
Tighten nuts and bolts on chassis
and body
Driving while towing, using a car-top
carrier, or heavy vehicle loading:
5
Replace engine oil and oil filter2
Tighten nuts and bolts on chassis
and body
Repeated trips of less than five miles in
temperatures below 32°F / 0°C:
Replace engine oil and oil filter2
Extensive idling and/or low speed driving
for a long distance such as police, taxi
or door-to-door delivery use:
Clean HV battery cooling intake filter
Replace engine oil and oil filter2

10,000 miles or 12 months)
Add Toyo t a EFI Ta nk Additive or equivalent
(Hawaii, Puerto Rico, Saipan and
American Samoa only)
Check installation of driver’s floor mat
Inspect and adjust all fluid levels1
Inspect wiper blades
Replace engine oil and oil filter2
Rotate tires
Visually inspect brake linings/drums
and brake pads/discs
Additional Maintenance Items for
Special Operating Conditions3
Driving on dirt roads or dusty roads:Inspect ball joints and dust covers
Inspect drive shaft boots
Inspect engine air filter
Inspect steering linkage and boots
Tighten nuts and bolts on chassis
and body
Driving while towing, using a car-top
carrier, or heavy vehicle loading:
5
Tighten nuts and bolts on chassis
and body
Extensive idling and/or low speed driving
for a long distance such as police, taxi
or door-to-door delivery use:
Clean HV battery cooling intake filter



DEALER SERVICE VERIFICATION:
D
ATE:
MILEAGE: D
EALER SERVICE VERIFICATION:
D
ATE:
MILEAGE:

39Maintenance Log
MAINTENANCE LOG
MAINTENANCE
15,000 miles or 18 months
Add Toyo t a EFI Ta nk Additive or equivalent (Hawaii, Puerto Rico, Saipan and American Samoa only)
Check installation of driver’s floor mat
Inspect and adjust all fluid levels1
Inspect wiper blades
Rotate tires
Visually inspect brake linings/drums and brake pads/discs

NOTE: If 0 W -16 oil WAS NOT used at the last oil change, replace engine oil and oil filter.2
Inspect the following:
_ Ball joints and dust covers _
Exhaust pipes and mountings
_ Brake lines and hoses _
Radiator, condenser and/or intercooler
_ Cabin air filter _
Steering gear
_ Drive shaft boots _
Steering linkage and boots
_ Engine/Inverter coolant
4




Additional Maintenance Items for Special Operating Conditions3
Driving on dirt roads or dusty roads:
Inspect engine air filter
Replace engine oil and oil filter2
Tighten nuts and bolts on chassis and body
Driving while towing, using a car-top carrier, or heavy vehicle loading:5
Replace engine oil and oil filter2
Tighten nuts and bolts on chassis and body
Repeated trips of less than five miles in temperatures below 32°F / 0°C:
Replace engine oil and oil filter2
Extensive idling and/or low speed driving for a long distance such as police, taxi or
door-to-door delivery use:
Clean HV battery cooling intake filter
Replace engine oil and oil filter2

DEALER SERVICE VERIFICATION:
D
ATE:
MILEAGE:
1 Inspect sealed transmissions, transfer cases and differentials for signs of leakage. If any leakage from a sealed
component is suspected, it is recommended that you have the sealed component inspected by a Toyo t a dealer. Inspect
power steering fluid (if equipped) and brake fluid level/condition. Inspect engine and inverter (if equipped) coolant
level/condition/freezing point. Your dealer may recommend services (Dealer-Recommended Maintenance) based on
inspection results.
2
Reset the oil replacement reminder light (“MAINT REQD”) or the message “OIL MAINTENANCE REQUIRED” on the
multi-information display after maintenance at every 5,000 miles.
3
Perform these service items only if you drive primarily under the conditions indicated.4
Refer to “Engine/Inverter Coolant” in the “Explanation of Maintenance Items” section in the back of this guide for
more information.
5
Not all vehicles are designed for towing. Refer to your Vehicle Owner’s Manual for details.
NOTE: Driving in heavy traffic, on dirt roads or in urban, dusty or desert areas may shorten
the life of the cabin air filter. Replacement may be needed if you notice reduced airflow
from the air conditioner and heater or if the windows fog easily when you use the “Fresh”
mode. Consult your dealer if any of these conditions occur.

40Maintenance Log
MAINTENANCE LOG
MAINTENANCE
20,000 miles or 24 months
Add Toyo t a EFI Ta nk Additive or equivalent
(Hawaii, Puerto Rico, Saipan and
American Samoa only)
Check installation of driver’s floor mat
Inspect and adjust all fluid levels1
Inspect wiper blades
Replace engine oil and oil filter2
Rotate tires
Visually inspect brake linings/drums
and brake pads/discs
Additional Maintenance Items for
Special Operating Conditions3
Driving on dirt roads or dusty roads:Inspect ball joints and dust covers
Inspect drive shaft boots
Inspect engine air filter
Inspect steering linkage and boots
Tighten nuts and bolts on chassis
and body
Driving while towing, using a car-top
carrier, or heavy vehicle loading:
6
Tighten nuts and bolts on chassis
and body
Extensive idling and/or low speed driving
for a long distance such as police, taxi
or door-to-door delivery use:
Clean HV battery cooling intake filter



25,000 miles or 30 months
Add Toyo t a EFI Ta nk Additive or equivalent
(Hawaii, Puerto Rico, Saipan and
American Samoa only)
Check installation of driver’s floor mat
Inspect and adjust all fluid levels1
Inspect wiper blades
Rotate tires
Visually inspect brake linings/drums
and brake pads/discs
NOTE: If 0 W -16 oil WAS NOT used at
the last oil change, replace engine oil
and oil filter.
2
Additional Maintenance Items for
Special Operating Conditions3
Driving on dirt roads or dusty roads:Inspect ball joints and dust covers
Inspect drive shaft boots
Inspect engine air filter
Inspect steering linkage and boots
Replace engine oil and oil filter2
Tighten nuts and bolts on chassis
and body
Driving while towing, using a car-top
carrier, or heavy vehicle loading:
6
Replace engine oil and oil filter2
Tighten nuts and bolts on chassis
and body
Repeated trips of less than five miles in
temperatures below 32°F / 0°C:
Replace engine oil and oil filter2
Extensive idling and/or low speed driving
for a long distance such as police, taxi
or door-to-door delivery use:
Clean HV battery cooling intake filter
Replace engine oil and oil filter2
DEALER SERVICE VERIFICATION:
D
ATE:
MILEAGE: D
EALER SERVICE VERIFICATION:
D
ATE:
MILEAGE:

41Maintenance Log
MAINTENANCE LOG
MAINTENANCE
30,000 miles or 36 months
Add Toyo t a EFI Ta nk Additive or equivalent (Hawaii, Puerto Rico, Saipan and American Samoa only)
Check installation of driver’s floor mat
Inspect and adjust all fluid levels1
Inspect wiper blades
Replace cabin air filter
Replace engine air filter
Replace engine oil and oil filter2
Rotate tires
Inspect the following:
_ Automatic transmission for signs of leakage
_ Ball joints and dust covers
_ Brake lines and hoses
_ Brake linings/drums and
brake pads/discs
4
_ Drive shaft boots
_ Engine/Inverter coolant
5
_
Exhaust pipes and mountings
_Additional Maintenance Items for Special Operating Conditions3
Driving on dirt roads or dusty roads:Tighten nuts and bolts on chassis and body
Driving while towing, using a car-top carrier, or heavy vehicle loading:6
Tighten nuts and bolts on chassis and body
Extensive idling and/or low speed driving for a long distance such as police, taxi or
door-to-door delivery use:
Clean HV battery cooling intake filter




1 Inspect sealed transmissions, transfer cases and differentials for signs of leakage. If any leakage from a sealed
component is suspected, it is recommended that you have the sealed component inspected by a Toyo t a dealer. Inspect
power steering fluid (if equipped) and brake fluid level/condition. Inspect engine and inverter (if equipped) coolant
level/condition/freezing point. Your dealer may recommend services (Dealer-Recommended Maintenance) based on
inspection results.
2
Reset the oil replacement reminder light (“MAINT REQD”) or the message “OIL MAINTENANCE REQUIRED” on the
multi-information display after maintenance at every 5,000 miles.
3
Perform these service items only if you drive primarily under the conditions indicated. 4 Inspect thickness measurement and disc runout.5

Refer to “Engine/Inverter Coolant” in the “Explanation of Maintenance Items” section in the back of this guide for
more information.
6
Not all vehicles are designed for towing. Refer to your Vehicle Owner’s Manual for details.
DEALER SERVICE VERIFICATION:
D
ATE:
MILEAGE:
_ Fuel lines and connections, fuel tank band
and fuel tank vapor vent system hoses
_ Fuel tank cap gasket
_ Radiator, condenser and/or intercooler
_ Rear differential oil
_ Steering gear
_ Steering linkage and boots