TOYOTA RAV4 HYBRID 2020 Warranties & Maintenance Guides (in English)

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maximum 1/4” (inch) puncture in the repairable area of the original
tread will qualify for a one-time credit during the life of the original
tread within four (4) years from the date of the casing DOT serial
number or proof of purchase, if available. Sealant credit is based
on local currencies in the country where the adjustment takes
place, $50.00 for both the U.S. and Canada.
4.
TIRES WITH DURASEAL TECHNOLOGY — SEALANT
CREDIT DURING FIRST RETREAD* – Failure of the DuraSeal
Technology to seal a maximum 1/4” (inch) puncture in the
repairable area of the tread will qualify for a one-time credit
through 100% of the first retread up to four (4) years from the date
of the casing DOT serial number or proof of purchase, if available.
Sealant credit is based on local currencies in the country where
the adjustment takes place, $25.00 for both the U.S. and Canada.
All punctures must be repaired at time of retreading for this
Limited Warranty to be honored. If a sealant credit was issued
during the original tread life, no other requests for credit will
be honored.

*All claim forms submitted for sealant credit must be verified by an
authorized Goodyear representative.
How Will The Prorated Charges Be Calculated?
The replacement price will be calculated by multiplying the current
Goodyear advertised selling price, at the adjustment location, by the
percentage of usable original tread that has been worn off at the time
of adjustment. You pay for mounting, balancing, an amount equal to
the full current Federal Excise Tax (FET – U.S. only) and any other
applicable taxes for the comparable new Goodyear replacement tire as
well as any government-mandated charges.
Example:
If your disabled tire had an original 16/32” (inch) of usable tread depth
and is worn to 8/32” (inch) of usable tread remaining, you have used
50% and therefore must pay 50% of the advertised selling price of
a comparable tire, plus an amount equal to the full current Federal
Excise Tax (U.S. only) applicable to the comparable new replacement

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tire at the time of adjustment. If the price of the comparable tire is
$400.00, the cost to you would be $200.00 plus Federal Excise Tax
(U.S. only), mounting, balancing, any other applicable taxes and
government- mandated charges.
(Plus FET [U.S. only], other applicable taxes, government- mandated
charges and mounting and balancing.)
What Is a Comparable Tire?
A “comparable” new Goodyear tire may be either the same line of
tire or, in the event that the same tire is not available, a tire of the
same basic construction and quality with a different sidewall or tread
configuration. If a higher priced tire is accepted as replacement, the
difference in price will be at an additional charge to you.
Any replacement tire provided pursuant to this warranty will be covered \
by the Goodyear warranty in effect at the time of replacement.
What Is Not Covered Under This Limited Warranty?
• Wear conditions or tire damage due to road hazards (including
punctures, cuts, snags, impact breaks, etc.). Wreck, collision, or
fire. Fast wear, irregular wear, heel and toe wear or other wear
conditions.
•
Improper inflation, overloading, high-speed spinup, misapplication,
misuse, negligence, racing, chain damage, or improper mounting
or demounting.
•
Mechanical condition of the vehicle.
•
Chip/chunk conditions on tires intended for highway service.
•
Ride disturbance after the first 2/32” (inch) treadwear or due to
damaged wheels or any vehicle condition.
•
Any tire intentionally altered after leaving a factory producing

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Goodyear tires to change its appearance (example: white inlay
on a black tire).
•
Tires with weather cracking which were purchased more than four
(4) years prior to presentation for adjustment. If you have no proof
of purchase date, tires manufactured four (4) or more years prior to
presentation are not covered.
•
Material added to a tire after leaving a factory producing Goodyear
tires (examples: tire fillers, sealants or balancing substances). If
the added material is the cause of the tire being removed from
service, the tire will not be adjusted.
•
Any Goodyear Commercial Truck tire with the word “Mileage” on
the sidewall.
•
Tires removed from service due to improper repairs.
•
Loss of time, inconvenience, loss of use of vehicle, incidental or
consequential damage.
Note: Some states or provinces do not allow the exclusion or limitation \
of incidental or consequential damages, so the above limitations or
exclusions may not apply to you.
This limited warranty is applicable only in the U.S. and Canada.
What Is the Premium Radial Medium Truck Tire
Casing Provision?
Goodyear premium casings in sizes 11R22.5, 11R24.5, 285/75R24.5
or 295/75R22.5 will be warranted for covered conditions through the
first retread for a period of seven (7) years from the date of the casing
DOT serial number or proof of purchase, if available.

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If retreaded by a Goodyear Authorized Retreader, these premium
casings will be warranted for covered conditions for an unlimited
number of retreads for a period of seven (7) years from the date of the
casing DOT serial number or proof of purchase, if available.
Casing credit is based on local currencies in the country where the
adjustment takes place. Casing allowances are $130.00 for tires with
original tread and $100.00 after retreading in both the U.S.
and Canada.
What Is the Marathon® Long Haul Radial &
Marathon Regional Service Radial Medium Truck
Tire Casing Provision?
Any Goodyear Marathon LHS®, Marathon LHD®, Marathon LHT™,
Marathon RSA®, Marathon RSS® & Marathon RSD® will be warranted
for covered conditions through the first retread for a period of six
(6) years from the date of the casing DOT serial number or proof of
purchase, if available.
If retreaded by a Goodyear Authorized Retreader, these mid-tier
casings will be warranted for covered conditions for an unlimited
number of retreads for a period of six (6) years from the date of the
casing DOT serial number or proof of purchase, if available.
Casing credit is based on local currencies in the country where the
adjustment takes place. Casing allowances are $100.00 in both the
U.S. and Canada.
What Is The Radial Medium Truck Tire Casing
Provision?
All other Goodyear Unisteel® radial light truck or radial medium truck
tires will be warranted for covered conditions through the first retread
for a period of four (4) years from the date of the casing DOT serial
number or proof of purchase, if available.

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If retreaded by a Goodyear Authorized Retreader, except G392 SSD™
DuraSeal + Fuel Max™, G392A SSD DuraSeal + Fuel Max, G394
SST
® DuraSeal + Fuel Max™, Fuel Max SSD DuraSeal and Fuel Max
SST DuraSeal (see paragraph below), casings will be warranted for
covered conditions for an unlimited number of retreads for a period of
four (4) years from the date of the casing DOT serial number or proof
of purchase, if available.
If retreaded, all G392 SSD DuraSeal + Fuel Max, G392A SSD
DuraSeal + Fuel Max, G394 SST DuraSeal + Fuel Max, Fuel Max SSD
DuraSeal and Fuel Max SST DuraSeal will be warranted for covered
conditions for one retread for a period of four (4) years from the date of
the casing DOT serial number or proof of purchase, if available.

Casing values are based on the predetermined casing value at the
time of adjustment. See your servicing Dealer for these values.
How Do You Know When Your Tires Were Manufactured?
Tires with a DOT number ending with 0909 or greater were
manufactured after 03/01/2009 (0909 refers to the 1st week of
March 2009). These tires are covered under the provisions of this
warranty coverage.
When Does the Warranty End?
Premium Radial Medium Truck tires have delivered the full original
tread life and the new tire coverage of this warranty ends when the
treadwear indicators become visible or seven (7) years from the date of
original tire manufacture or new tire purchase date (whichever occurs
first). Without proof of purchase, date of manufacture will be used to
determine eligibility. Casings may continue to be warranted beyond
the new tire coverage. Please refer to the “WHAT IS THE PREMIUM
RADIAL MEDIUM TRUCK TIRE CASING PROVISION?”
section for warranty details on casings.
Marathon LHS, Marathon LHD & Marathon LHT Radial Medium
Truck tires have delivered their full original tread life and the new tir\
e
coverage of this warranty ends when the treadwear indicators become

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visible, or six (6) years from the date of original tire manufacture or new
tire purchase date (whichever occurs first). Without proof of purchase,
date of manufacture will be used to determine eligibility. Casings may
continue to be warranted beyond the new tire coverage. Please refer
to the “WHAT IS THE MARATHON LONG HAUL RADIAL MEDIUM
TRUCK TIRE CASING PROVISION?” section for
warranty details on casings.
All other Goodyear Unisteel radial light truck or radial medium truck
tires have delivered the full original tread life and the new tire cover\
age
of this warranty ends when the treadwear indicators become visible
or four (4) years from the date of original tire manufacture or new tire
purchase date (whichever occurs first). Without proof of purchase,
date of manufacture will be used to determine eligibility. Casings
may continue to be warranted beyond the new tire coverage. Please
refer to the “WHAT IS THE RADIAL MEDIUM TRUCK TIRE CASING
PROVISION?” section for warranty details on casings.
How Do You Obtain an Adjustment?
a. You must present the tire to be adjusted to an authorized
Goodyear Commercial Tire Retailer. Please consult your
telephone directory or visit www.goodyeartrucktires.com for
locations. Tires replaced on an adjustment basis become the
property of The Goodyear Tire & Rubber Company or Goodyear
Canada Inc.
b.
You must pay for taxes or any additional services you order at the
time of adjustment.
c.
No claim will be recognized unless submitted on a Goodyear
claim form (supplied by a Goodyear Commercial Tire Retailer)
that is completely filled out and signed by you, the owner of the
tire presented for adjustment, or your authorized agent.
What Are Your Legal Rights?
DISCLAIMER: THIS WARRANTY IS IN LIEU OF, AND GOODYEAR
HEREBY DISCLAIMS, ANY AND ALL OTHER WARRANTIES
AND REPRESENTATIONS, EXPRESS OR IMPLIED, INCLUDING
WITHOUT LIMITATION ANY WARRANTY OF MERCHANTABILITY

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OR FITNESS FOR A PARTICULAR PURPOSE, AND NO OTHER
WARRANTY OR REPRESENTATION OF ANY KIND IS MADE BY
GOODYEAR OR SHALL BE IMPLIED BY LAW.
LIMITATION OF DAMAGES: IN NO EVENT AND UNDER NO
CIRCUMSTANCE SHALL GOODYEAR BE LIABLE TO THE BUYER
FOR CONSEQUENTIAL, LOST PROFIT, LOSS OF BUSINESS, LOSS
OF GOODWILL OR REPUTATION, PUNITIVE OR OTHER DAMAGE,
COST (INCLUDING FOR REPLACEMENT TRANSPORTATION),
EXPENSE OR LOSS OF ANY KIND. SOME STATES DO NOT
ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR
CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR
EXCLUSION MAY NOT APPLY TO YOU.
Note: No Representative or Dealer has authority to make any
representation, promise or agreement on behalf of Goodyear except
as stated herein. Any tire, no matter how well constructed, may fail in
service or otherwise become unserviceable due to conditions beyond
the control of the manufacturer. Under no circumstances is this
warranty a representation that a tire failure cannot occur.
Serious Injury, Death or Property Damage May
Result From
• TIRE FAILURE DUE TO UNDERINFLATION/OVERLOADING/
MISAPPLICATION. Follow the vehicle owner’s manual or tire
placard in the vehicle.
•
TIRE FAILURE DUE TO IMPACT DAMAGE/IMPROPER
MAINTENANCE. Tires should be inspected regularly by a qualified
technician for signs of damage, such as punctures or impacts.
•
TIRE FAILURE DUE TO IMPROPER REPAIRS. See U.S. Tire
Manufacturers Association established repair procedures at
www.ustires.org, and/or go to www.goodyear.com for information
on proper repair procedures.
•
EXPLOSION OF TIRE/RIM ASSEMBLY DUE TO IMPROPER
MOUNTING. Only specially trained persons should mount tires.
When mounting tires, use a safety cage and a clip-on extension air
hose to inflate.

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• FAILURE TO MOUNT RADIAL TIRES ON APPROVED RIMS.
•
FAILURE TO DEFLATE SINGLE OR DUAL ASSEMBLIES
COMPLETELY BEFORE DEMOUNTING.
•
TIRE SPINNING. On slippery surfaces such as snow, mud, ice,
etc., do not spin tires in excess of 35 mph (56 kph), as indicated on
the speedometer.
•
EXCESSIVE WHEEL SPINNING. This can also result in tire
disintegration or axle failure.
For Service Assistance or Information:
1. First contact the nearest Authorized Goodyear Commercial
Tire Retailer.
2.
If additional assistance is required:
- In the U.S., write to:
Goodyear Customer Assistance Center
Department 728
200 Innovation Way
Akron, OH 44316
-In Canada, write to:
Goodyear Customer Assistance Center
450 Kipling Avenue
Toronto, Ont. M8Z 5E1

HANKOOK TIRE
97
Limited Warranty
For Original Equipment Passenger Car & Light
Truck Tires Including Temporary Tires
What Is Covered and for How Long
Hankook warrants that a tire manufactured by Hankook and
equipped originally on the vehicle is free from defects in materials or \
workmanship in normal use for the life of the original usable tread. The
life of the original usable tread ends when the tire tread has been worn\

down with only 1.6mm (2/32nds inch) remaining, at which point the tire
is considered to be fully worn out.
Passenger Car and Light Truck Tiresa.
Free replacement
If Hankook Radial Passenger & Light Truck Tires fail as a result of
defect in material and/or workmanship within the first 25% of tread
wear, the tire will be replaced with a new, comparable Hankook
Tire at no charge including mounting and balancing charges.
b.
Pro rata replacement
Tires not qualifying for free replacement will be allowed a credit
toward purchase of a new, comparable Hankook Tire based
upon the amount of tread actually worn. The cost of mounting,
balancing and any other service charges or applicable taxes shall
be paid by the user. Otherwise adjustment for compensation will
be made on a prorata basis calculated by multiplying the actual
current dealer selling price by the percentage of remaining usable
tread depth.
Hankook Temporary Tire a.
A Temporary tire weighs less and provides more trunk storage
space than a conventional tire. To conserve tire tread life,
temporary tire should be returned to the trunk as soon as it is
convenient to have your standard tire repaired or replaced.
b.
If Hankook Temporary Tire fails as a result of defect in materials
and/or workmanship during the first 50% of usable tread wear,
the tire will be replaced with a new, comparable tire at no charge

HANKOOK TIRE
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including mounting charge. No adjustment will be made for tires
that are worn more than 50%.
What Is Not Covered by the Warranty
Non Adjustable Conditionsa.
Irregular wear or tire damage due to: Road hazards such as
punctures, cuts, snags, scuffs, carcass bruises or impact breaks.
-Fire, wreck or collision
- Improper inflation, overloading, high speed spinning, improper
mounting or demounting, running flat, off-road use, racing,
vandalism, willful damage or abuse.
-Misalignment, wheel imbalance, defective brakes or shock
absorber, use of tire chains.
- Any tire which has failed as a result of adding materials (e.g. tire
fillers, sealant, or balancing substances).
-Mechanical failure or design of vehicle.
b.
Tires fitted to anything other than the original vehicles.
c.
Tire worn beyond tread wear indicator (2/32nds inch or 1.6mm
tread remaining).
d.
Tire presented by other than the actual owner-user.
e.
Tire branded “NA” (meaning no adjustment) or “blem” (meaning
blemished).
f.
Loss of time inconvenience, loss of use of the vehicle or
consequential damage.
g.
Ride disturbance caused by damaged wheels or after free-
replacement conditions.
h.
Tire with weather cracking which was purchased more than four
years prior to presentation for adjustment.
General Exclusions a.
No Hankook Tire employee, retailer or dealer has the authority
to make any warranty, representation, promise or agreement on
behalf of Hankook Tire except as stated in this policy.
b.
Tires used in racing related activities or competitive events are not
covered by this warranty.