tow TOYOTA RAV4 PRIME 2021 (in English) Repair Manual

5078-2. Steps to take in an emergency
8
When trouble arises
8-2.Steps to take in an emergency
If your vehicle needs
to be towed
If towing is necessary, we
recommend having your
vehicle towed by your
Toyota dealer or commer-
cial towing service, using a
wheel-lift type truck or flat-
bed truck.
Use a safety chain system
for all towing, and abide by
all state/provincial and local
laws.
If towing your vehicle with a
wheel-lift type truck, use a
towing dolly. (P.507, 508)
WARNING
Observe the following precau-
tions. Failure to do so may result
in death or serious injury.
■When towing the vehicle
Be sure to transp ort the vehicle
with all four wheels raised off the
ground. If the vehicle is towed
with the tires co ntacting the
ground, the drivetrain or related
parts may be damaged, the vehi-
cle may fly off the truck, or elec-
tricity generated by the operation
of the motor may cause a fire to
occur depending o n the nature of
the damage or malfunction.
NOTICE
■To prevent damage to the
vehicle when t owing using a
wheel-lift type truck
●Do not tow the vehicle from the
rear when the power switch is
off. The steering lock mecha-
nism is not strong enough to
hold the front wheels straight.
●When raising the vehicle,
ensure adequate ground clear-
ance for towing at the opposite
end of the raised vehicle. With-
out adequate clearance, the
vehicle could be damaged while
being towed.

5088-2. Steps to take in an emergency
The following may indicate a
problem with your transmission.
Contact your Toyota dealer or
commercial towing service
before towing.
The hybrid system warning
message is shown on the
multi-information display and
the vehicle does not move.
 The vehicle makes an abnor-
mal sound.
From the front
Use a towing dolly under the
rear wheels.
From the rear
Use a towing dolly under the
front wheels.
NOTICE
■To prevent damage to the
vehicle when towing with a
sling-type truck
Do not tow with a sling-type truck,
either from the front or rear.
■Recreational towing (behind
motor home, etc.)
Never dinghy tow your vehicle to
prevent causing serious damage
to the AWD system and hybrid
transmission. ( P.278)
Situations when it is nec-
essary to contact dealers
before towing
Towing with a wheel-lift
type truck
NOTICE
■Towing with a sling-type
truck
Do not tow with a sling-type truck
to prevent body damage.

5328-2. Steps to take in an emergency
motion, causing the tire to come off.
2Install the spare tire and
loosely tighten each wheel
nut by hand by approximately
the same amount.
Turn the wheel nuts until the wash-
ers ( ) come into contact with the
disc wheel ( ).
3Lower the vehicle.
4 Firmly tighten each wheel nut
two or three times in the
order shown in the illustra-
tion.
Tightening torque:
76 ft•lbf (103 N•m, 10.5 kgf•m)
5Stow the flat tire, tire jack and
all tools.
■The compact spare tire
●The compact spare tire is identi-
fied by the label “TEMPORARY
USE ONLY” on the tire sidewall.
Use the compact spare tire tem-
porarily, and only in an emer-
gency.
●Make sure to check the tire infla-
tion pressure of the compact
spare tire. ( P.555)
■When using the compact spare
tire
As the compact spare tire is not
equipped with a tire pressure warn-
ing valve and transm itter, low infla-
tion pressure of t he spare tire will
not be indicated by the tire pressure
warning system. Also , if you replace
the compact spare ti re after the tire
pressure warning light comes on,
the light remains on.
■When the compact spare tire is
attached
The vehicle height may become
lower when driving with the compact
spare tire compared to when driving
with standard tires.
■If you have a flat front tire on a
road covered wit h snow or ice
(except 235/55R19 tires)
Install the compact spare tire on one
of the rear wheels of the vehicle.
Perform the following steps and fit
A
B

5488-2. Steps to take in an emergency
1Stop the hybrid system. Set
the parking brake and shift
the shift lever to P.
2 Remove the mud, snow or
sand from around the stuck
tire.
3 Place wood, stones or some
other material to help provide
traction under the tires.
4 Restart the hybrid system
5 Shift the shift lever to D or R
and release the parking
brake. Then, while exercising
caution, depress the acceler-
ator pedal.
■When it is difficult to free the
vehicle
Press to turn off TRAC.
(  P.382)
If the vehicle becomes
stuck
Carry out the following pro-
cedures if the tires spin or
the vehicle becomes stuck
in mud, dirt or snow:
Recovering procedure
WARNING
■When attempting to free a
stuck vehicle
If you choose to push the vehicle
back and forth to free it, make
sure the surrounding area is clear
to avoid striking other vehicles,
objects or people. The vehicle
may also lunge forward or lunge
back suddenly as it becomes free.
Use extreme caution.
■When shifting the shift lever
Be careful not to shift the shift
lever with the accelerator pedal
depressed.
This may lead to unexpected
rapid acceleration of the vehicle
that may cause an accident
resulting in dea th or serious
injury.
NOTICE
■To avoid damaging the trans-
mission and other compo-
nents
●Avoid spinning the wheels and
depressing the accelerator
pedal more than necessary.
●If the vehicle remains stuck
even after these procedures are
performed, the vehicle may
require towing to be freed.

5759-2. Customization
9
Vehicle specifications
■Rear seat reminder function (P.200)
■Power back door*1 ( P.207)
*1: If equipped
*2: The operation buzzer that sounds when the back door begins to operate
cannot be turned off.
*3: The open position is set by the power back door switch. ( P.216)
*4: When the towing hitch is installe d, Hands Free Power Back Door does
not work.
FunctionDefault settingCustomized setting
Rear seat reminder functionOnOff–O–
FunctionDefault settingCustomized setting
Power back door operationsOnOff–O–
Back door opener switch
operationsPress and holdOne short press––O
switch of the wireless
remote control operationPress and hold
One short press
––OPush twice
Off
Operation buzzer volume31–O–2
Operation buzzer while the
back door is operating
*2OffOn––O
Opening angle5
1 to 4
–O–
User setting*3
Power back door open oper-
ation when the back door
opener switch is pressed
OnOff––O
Back door closing assistOnOff––O
Hands Free Power Back
Door
*1, 4OnOff–OO
ABC
ABC

602Alphabetical Index
Current fuel consumption ..... 189
Current fuel economy ............ 172
Curtain shield airbags ............. 34
Customizable features ........... 569
D
Daytime running light system295Replacing light bulbs ............ 497
DC/DC converter air intake vent ................................................. 91Cleaning ............................... 486
Deck board .............................. 417
Defogger Outside rear view mirrors ..... 398
Rear window ........................ 398
Windshield............................ 398
Digital Rear-view Mirror ......... 234
Dimensions ............................. 550
Dinghy towing ........................ 278
Display BSM (Blind Spot Monitor)..... 347
Consumption screen ............ 187
Drive information .................. 176
Driving information ............... 172
Dynamic radar cruise control with full-speed range .......... 336
Energy monitor ..................... 187
Head-up display ................... 182
Intuitive parking assist .......... 356
LTA (Lane Tracing Assist).... 328
Multi-information display ...... 170
Parking Support Brake function ........................................... 365
Pre-collision warning ............ 315
RCTA ................................... 347
RSA (Road Sign Assist) ....... 333
Warning messages .............. 523
Do-it-yourself maintenance ...... ........... 451, 455
Door lock Back door ............................. 203
Side doors ............................ 198 Smart key system .................217
Wireless remote control........196
Doors Automatic door locking and unlocking system ................202
Back door .............................203
Door glasses ........................246
Door lock ..............................198
Open door warning buzzer ...202
Outside rear view mirrors .....244
Rear door child-protectors ....202
Side doors ............................198
Drive information ....................176
Driver’s seat belt reminder light ...............................................518
Driver’s seat position memory ...............................................227Driving position memory .......227
Memory recall function .........228
Drive-start control ..................259
Driving Break-in tips .........................259
Correct posture .......................27
Driving mode select switch ...377
Plug-in hybrid vehicle driving tips.............................................92
Procedures ...........................258
Winter drive tips....................387
Driving informatio n display ...172
Driving mode select switch ...377
Driving position memory .......227 Memory recall function .........228
Driving support system informa- tion display............................175
Dynamic radar cruise control with full-speed rangeFunction................................336
Warning message . ...............523
E
ECB (Electronically Controlled
Brake System).......................380

Alphabetical Index603
Eco drive mode ...................... 377
EDR (Event data recorder)......... 8
E-Four (Electronic On-Demand AWD system) ........................ 381
Elapsed time ........................... 176
Electric motor Location.................................. 76
Specification ......................... 552
Electric Power Steering (EPS) Function ............................... 381
Warning light ........................ 513
Electronically Controlled Brake System (ECB) ....................... 380
Electronic key Battery-saving function......... 218
If the electronic key does not operate properly ................. 537
Replacing the battery ........... 493
Electronic sunshade .............. 252 Jam protection function ........ 253
Operation ............................. 252
Emergency, in case of If a warning buzzer sounds .. 511
If a warning light turns on ..... 511
If a warning message is dis-played................................. 523
If the 12-volt battery is dis- charged .............................. 539
If the electronic key does not operate properly ................. 537
If the fuel filler door cannot be opened ............................... 536
If the hybrid sy stem will not start
........................................... 534
If the vehicle is trapped in rising water .................................. 506
If you have a flat tire ............. 527
If you lose your keys ............ 536
If you think something is wrong ........................................... 509
If your vehicle becomes stuck ........................................... 548 If your vehicle has to be stopped
in an emergency .................505
If your vehicle needs to be towed ...........................................507
If your vehicle ove rheats ......544
Emergency flashers ...............504
Energy monitor .......................187
Engine Compartment........................460
Exhaust gas precautions ........49
Hood .....................................457
How to start the hybrid system...........................................279
Identification number ............551
If the hybrid sys tem will not start
...........................................534
If your vehicle has to be stopped in an emergency .................505
Overheating ..........................544
Power switch ........................279
Engine coolant Capacity ...............................553
Checking ..............................462
High coolant temperature warn-ing light ...............................512
Preparing and checking before winter ..................................387
Warning light ........................512
Engine oil Capacity ...............................552
Checking ..............................460
Preparing and checking before winter ..................................387
Warning light ........................512
Enhanced Vehicle Stability Con- trol (Enhanced VSC ) .............381
Enhanced VSC (Enhanced Vehi- cle Stability Control).............381
EPS (Electric Po wer Steering)
Function................................381
Warning light ........................513
EV/HV mode selection switch .78

612Alphabetical Index
Light switch .......................... 295
Replacing light bulbs ............ 497
Theft deterrent system Alarm ...................................... 73
Immobilizer system ................ 72
Tire inflati on pressure
Maintenance data................. 555
Tire inflation pressure display function............................... 471
Warning light ........................ 518
Tire information ...................... 559 Glossary ............................... 563
Size ...................................... 561
Tire identification number ..... 560
Tire section names ............... 561
Tire pressure warning system Function ............................... 471
Initializing ............................. 474
Installing tire pressure warning valves and transmitters ...... 473
Registering ID codes ............ 476
Warning light ........................ 518
Tires ......................................... 468
Chains .................................. 389
Checking .............................. 468
Glossary ............................... 563
If you have a flat tire ............. 527
Inflation pressure.................. 480
Information ........................... 559
Replacing ............................. 527
Rotating tires ........................ 470
Size ...................................... 555
Snow tires ............................ 387
Spare tire.............................. 527
Tire identification number ..... 560
Tire inflation pressure display function............................... 471
Tire pressure warning system ........................................... 471
Uniform Tire Quality Grading 562
Warning light ........................ 518
Tools .............. .......................... 528 Top tether strap ........................62
Total load capacity .........265, 268
Towing
Dinghy towing .......................278
Towing eyelet .......................528
Trailer sway control ..............381
Trailer towing ........................269
Toyota Safety Sense 2.0 ........309 Automatic High Beam (AHB) 298
Dynamic radar cruise control with full-speed range ..........336
LTA (Lane Traci ng Assist) ....323
PCS (Pre-Collisio n System) .315
RSA (Road Sign Assist) .......333
TRAC (Traction Control) ........381
Traction battery (Hybrid battery) Charging .................................99
Location ..................................87
Specification .........................552
Traction Control (TRAC) ........381
Traction motor (electric motor)76
Trailer sway contro l................381
Trailer towing ..........................269
Trail Mode................................379
Transmission Driving mode select switch ...377
Hybrid transmission ..............285
Trip meters ..............................165
Turn signal lights Replacing light bulbs ............497
Turn signal lever . ..................289
Wattage ................................556
U
USB charging ports ................426
Utility vehicle pre cautions .....390
V
Vanity lights
Vanity lights ..........................420
Wattage ................................556