fuel TOYOTA RAV4 PRIME 2021 Owners Manual (in English)

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Pictorial indexSearch by illustration
For safety
and securityMake sure to read through them
(Main topics: Child seat, theft deterrent system)
Plug-in hybrid
systemPlug-in hybrid system features, charging method,
etc.
(Main topics: Driving tips, charging methods)
Vehicle status
information and
indicatorsReading driving-related information
(Main topics: Meters, multi-information display)
Before driving
Opening and closing the doors and windows,
adjustment before driving
(Main topics: Keys, doors, seats)
Driving
Operations and advice which are necessary for
driving
(Main topics: Starting hybrid system, refueling)
Interior featuresUsage of the interior features
(Main topics: Air conditioner, storage features)
Maintenance
and careCaring for your vehicle and maintenance
procedures
(Main topics: Interior and exterior, light bulbs)
When trouble
arisesWhat to do in case of malfunction and emergency
(Main topics: 12-volt battery discharge, flat tire)
Vehicle
specificationsVehicle specifications, customizable features
(Main topics: Fuel, oil, tire inflation pressure)
For ownersReporting safety defects for U.S. owners, and seat
belt and SRS airbag instructions for Canadian
owners
IndexSearch by symptom
Search alphabetically

3TABLE OF CONTENTS
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9
10
Back door ......................203
Smart key system ......... 217
4-3. Adjusting the seats Front seats .................... 224
Rear seats..................... 225
Driving position memory 227
Head restraints.............. 230
4-4. Adjusting the steering wheel and mirrors
Steering wheel .............. 232
Inside rear view mirror .. 233
Digital Rear-view Mirror 234
Outside rear view mirrors .................................... 244
4-5. Opening, closing the win- dows and moon roof
Power windows ............. 246
Moon roof ...................... 249
Panoramic moon roof.... 252
5-1. Before driving Driving the vehicle......... 258
Cargo and luggage ....... 265
Vehicle load limits ......... 268
Trailer towing ................ 269
Dinghy towing ............... 278
5-2. Driving procedures Power (ignition) switch .. 279
Hybrid transmission ...... 285
Turn signal lever ........... 289
Parking brake ................ 290
Brake Hold .................... 2935-3. Operating the lights and
wipers
Headlight switch ............ 295
AHB (Automatic High Beam) .................................... 298
Windshield wipers and washer ......................... 301
Rear window wiper and washer ......................... 304
5-4. Refueling Opening the fuel tank cap.................................... 306
5-5. Using the driving support systems
Toyota Safety Sense 2.0 309
PCS (Pre-Collision System) .................................... 315
LTA (Lane Tracing Assist) .................................... 323
RSA (Road Sign Assist) 333
Dynamic radar cruise control with full-speed range ... 336
BSM (Blind Spot Monitor) .................................... 347
Intuitive parking assist ... 356
PKSB (Parking Support Brake) .......................... 363
Parking Support Brake func- tion (static objects) ...... 368
Parking Support Brake func- tion (rear-crossing vehicles). ... ...

............................. 373
Driving mode s elect switch
.................................... 377
Trail Mode ..................... 379
Driving assist systems ... 380
5-6. Driving tips Winter driving tips .......... 387
5Driving

5TABLE OF CONTENTS
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8
9
10
If you think something is wrong .......................... 509
If a warning light turns on or a warning buzzer sounds 511
If a warning message is dis- played.......................... 523
If you have a flat tire...... 527
If the hybrid system will not start ............................. 534
If you lose your keys ..... 536
If the fuel filler door cannot be opened ........................ 536
If the electronic key does not operate properly .......... 537
If the 12-volt battery is dis- charged ....................... 539
If your vehicle overheats 544
If the vehicle becomes stuck .................................... 548
9-1. Specifications Maintenance data (fuel, oil level, etc.) .................... 550
Fuel information ............ 557
Tire information ............. 559
9-2. Customization Customizable features .. 569
9-3. Initialization Items to initialize ........... 582
10-1.For owners Reporting safety defects for U.S. owners................. 584Seat belt instructions for
Canadian owners (in
French) ........................ 585
SRS airbag instructions for Canadian owners (in
French) ........................ 586
What to do if... (Trouble- shooting) ..................... 596
Alphabetical Index ........ 599
9Vehicle specifications
10For owners
Index

6
Please note that this manual
applies to all models and
explains all equipment, including
options. Therefore, you may find
some explanations for equip-
ment not installed on your vehi-
cle.
All specifications provided in this
manual are current at the time of
printing. However, because of
the Toyota policy of continual
product improvement, we
reserve the right to make
changes at any time without
notice.
Depending on specifications,
the vehicle shown in the illustra-
tions may differ from your vehi-
cle in terms of equipment.
Approximately five hours after
the hybrid system is turned off,
you may hear sound coming
from under the vehicle for sev-
eral minutes. This is the sound
of a fuel evaporation leakage
check and, it does not indicate a
malfunction.A wide variety of non-genuine
spare parts and accessories for
Toyota vehicles are currently
available in the market. You
should know that Toyota does
not warrant these products and
is not responsible for their per-
formance, repair, or replace-
ment, or for any damage they
may cause to, or adverse effect
they may have on, your Toyota
vehicle.
This vehicle should not be modi-
fied with non-genuine Toyota
products. Modification with non-
genuine Toyota products could
affect its performance, safety or
durability, and may even violate
governmental regulations. In
addition, damage or perfor-
mance problems resulting from
the modification may not be cov-
ered under warranty.
The installation of a mobile two-
way radio system in your vehicle
could affect electronic systems
such as:

Hybrid system
 Multiport fuel injection sys-
tem/sequential multiport fuel
injection system
For your information
Main Owner’s Manual
Noise from under vehicle
after turning off the hybrid
system
Accessories, spare parts
and modification of your
Toyota
Installation of a mobile
two-way radio system

15Pictorial index
Precautions against winter season ......................................P.387
To prevent freezing (windshield wiper de-icer)
*...................P.403
Precautions against car wash
(Rain-sensing windshield wipers)
*.......................................P.445
Replacing the wiper insert .................................... ...............P.489
Fuel filler door ............................................... .....................P.306
Refueling method ............................................... ..................P.306
Fuel type/fuel tan k capacity .................................................P.551
Charging port .................................................. .....................P.99
Charging method ................................................ .................P.114
Tires ....................................................................................P.468
Tire size/inflation pressure ................................... ................P.555
Winter tires/tire chain ........................................ ...................P.387
Checking/rotation/tire pressur e warning system ..................P.468
Coping with flat tires......................................... ....................P.527
Hood ....................................................................................P.457
Opening ........................................................ .......................P.457
Engine oil ..................................................... ........................P.552
Coping with overheat ........................................... ................P.544
Warning messages ..............................................................P.523
Headlights/side marker lights .................................. .........P.295
Turn signal lights ...............................................................P.289
Parking lights/dayt ime running lights .......................... ....P.295
LED accessory lights
*........................................................P.295
Tail lights/side marker lights ............................................P.295
Tail lights .................................................... ........................P.295
Back-up lights
Light bulbs of the exterior lights for driving
(Replacing method: P .497, Watts: P.556)
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18Pictorial index
Energy monitor.....................................................................P.187
When the warning messages are displayed ........................ P.523
Turn signal lever ................................................................P.289
Headlight switch ................................................................P.295
Headlights/parking lights/tail lig hts/license plate lights/daytime run-
ning lights/LED accessory lights
*1........................................P.295
Windshield wiper and washer switch ..............................P.301
Rear window wiper and washer switch ...........................P.304
Usage.......................................................... .................P.301, 304
Adding washer fluid ..............................................................P.465
Warning messages ..............................................................P.523
Emergency flasher switch ....................................... ..........P.504
Hood lock release lever ........................................ .............P.457
Tilt and telescopic steering lock release lever ................P.232
Adjustment ..................................................... ......................P.232
Air conditioning system ............................. .......................P.396
Usage.......................................................... .........................P.396
Rear window defogger ........................................... ..............P.398
Audio
*1, 2
Audio Plus*1, 2
Premium Audio*1, 2
Fuel filler door opener swi tch ...........................................P.307
*1: If equipped
*2: Refer to “NAVIGATION AND MULTIMEDIA SYSTEM OWNER’S MAN-
UAL”.
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361-1. For safe use
Driver airbag
Front passenger occupant classification sensors
Knee airbag
SRS warning light
Airbag sensor assembly
Your vehicle is equipped with ADVANCED AIRBAGS designed
based on the US motor vehicle safety standards (FMVSS208). The
airbag sensor assembly (ECU) cont rols airbag deployment based on
information obtained from the sensors etc. shown in the system
components diagram above. This in formation includes crash sever-
ity and occupant information. As the airbags deploy, a chemical
reaction in the inflators quickly fills the airbags with non-toxic gas to
help restrain the motion of the occupants.
■If the SRS airbags deploy
(inflate)
●Slight abrasions, burns, bruising
etc., may be sustained from SRS
airbags, due to the extremely high
speed deployment (inflation) by
hot gases.
●A loud noise and white powder will
be emitted.
●Parts of the airbag module (steer-
ing wheel hub, airbag cover and
inflator) as well as the front seats,
parts of the front and rear pillars,
and roof side rails, may be hot for
several minutes. T he airbag itself
may also be hot.
●The windshield may crack.
●The hybrid system will be stopped
and fuel supply to the engine will
be stopped. ( P.91)
●The brakes and st op lights will be
controlled automatically.
(  P.381)
●The interior lights will turn on auto-
matically. ( P.411)
●The emergency flashers will turn
on automatically. ( P.504)
●For Safety Connect subscribers, if
any of the followin g situations occur, the system is designed to
send an emergency call to the
response center, notifying them of
the vehicle’s location (without
needing to push the “SOS” button)
and an agent will attempt to speak
with the occupants to ascertain
the level of emergency and assis-
tance required. If the occupants
are unable to communicate, the
agent automatically treats the call
as an emergency and helps to dis-
patch the necessary emergency
services. (
P.66)
• An SRS airbag is deployed.
• A seat belt pretensioner is acti- vated.
• The vehicle is involved in a severe rear-end collision.
■SRS airbag deployment condi-
tions (SRS front airbags)
●The SRS front airbags will deploy
in the event of an impact that
exceeds the set threshold level
(the level of forc e corresponding
to an approximately 12-18 mph
[20-30 km/h] frontal collision with
a fixed wall that does not move or
deform).
However, this threshold velocity will
be considerably higher in the follow-
N
O
P
Q
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701-3. Emergency assistance
ment or severe rear-end colli-
sion, the system is designed to
automatically call the response
center. The responding agent
receives the vehicle’s location
and attempts to speak with the
vehicle occupants to assess the
level of emergency. If the occu-
pants are unable to communi-
cate, the agent automatically
treats the call as an emergency,
contacts the nearest emer-
gency services provider to
describe the situation, and
requests that assistance be sent
to the location.
■Stolen Vehicle Location
If your vehicle is stolen, Safety
Connect can work with local
authorities to assist them in
locating and recovering the
vehicle. After filing a police
report, call the Customer Experi-
ence Center at 1-800-331-4331
in the United States, 1-877-855-
8377 in Puerto Rico or 1-888-
869-6828 in Canada, and follow
the prompts for Safety Connect
to initiate this service.
In addition to assisting law
enforcement with recovery of a
stolen vehicle, Safety-Connect-
equipped vehicle location data
may, under certain circum-
stances, be shared with third
parties to locate your vehicle.
Further information is available
at Toyota.com in the United
States, Toyotapr.com in Puerto Rico and Toyota.ca in Canada.
■Emergency Assistance But-
ton (“SOS”)
In the event of an emergency on
the road, push the “SOS” button
to reach the Safety Connect
response center. The answering
agent will determine your vehi-
cle’s location, assess the emer-
gency, and dispatch the
necessary assistance required.
If you accidentally press the “SOS”
button, tell the response-center
agent that you are not experiencing
an emergency.
■Enhanced Roadside Assis-
tance
Enhanced Roadside Assistance
adds GPS data to the already
included warranty-based Toyota
roadside service.
Subscribers can press the
“SOS” button to reach a Safety
Connect response-center agent,
who can help with a wide range
of needs, such as: towing, flat
tire, fuel delivery, etc. For a
description of the Enhanced
Roadside Assistance services
and their limitations, please see
the Safety Connect Terms and
Conditions, which are available
at Toyota.com in the United
States, Toyotapr.com in Puerto
Rico and Toyota.ca in Canada.

782-1. Plug-in hybrid system
engine and electric motor.
(P.81)
• If electricity needed for EV driving in EV mode or AUTO
EV/HV mode is not remaining,
the operation mode will be
automatically switched to HV
mode.
• The operation mode can be switched to HV mode at any
timing by operating the switch
to keep electricity for EV driv-
ing etc.
* ( P.78). Switching
to HV mode when driving on a
highway or when driving uphill
is recommended in order to
conserve battery power.
When in HV mode, the HV drive
mode indicator illuminates.
*: The EV driving range may reduce even after switching to HV mode.
■Hybrid battery (traction bat-
tery) charge mode ( P.79)
Electricity generated in the gas-
oline engine can be charged in
the hybrid battery (traction bat-
tery) by switching to the hybrid
battery (traction battery) charge
mode when electricity needed
for EV driving is not remaining.
*
• The system may not be able to switch to the hybrid battery
(traction battery) charge
mode due to the state of the
plug-in hybrid system.
( P.80)
• Charging time differs depend- ing on the driving state of the
vehicle when driving in hybrid
battery (traction battery)
charge mode.
When in the hybrid battery (traction
battery) charge mode, the hybrid
battery charge mod e indicator illu-
minates.
*: When in the hybrid battery (trac- tion battery) charge mode, the
hybrid battery can be charged
while driving. Ho wever, the gaso-
line engine runs to charge the
battery and fuel consumption
becomes higher compared with
driving in HV mode.
The plug-in hybrid system oper-
ation modes can be switched
using the switches.
■Switching the plug-in
hybrid system operation
modes
Press the AUTO EV/HV mode
switch or EV/HV mode selection
switch to change modes as the
following table shows.
When in EV mode, the EV drive
mode indicator illuminates.
Plug-in hybrid system
operation mode selection
switches

812-1. Plug-in hybrid system
2
Plug-in hybrid system
using only the electric motor)* is
possible. However, depending
on the situation, EV driving may
be canceled and both gasoline
engine and electric motor are
used ( P.82). Also, if a little
electricity is remaining in the
hybrid battery (traction battery),
HV mode is automatically
selected. To drive in EV mode
long, observe the followings.
 Avoid sudden acceleration
and sudden deceleration, and
be sure to drive smoothly. If
you repeatedly accelerate,
the hybrid battery (traction
battery) charge will deplete
quickly. Also, EV driving may
be canceled by rapid acceler-
ation or vehicle speed.
 Restrain your speed as much
as possible. The distance that
can be driven in EV mode will
reduce considerably at high
speeds.
*: The EV driving range can be
checked using the multi-informa-
tion display. ( P.172)
■When in AUTO EV/HV mode
Only the electric motor is used
for EV driving
* during normal
driving, but when the accelera-
tor pedal is strongly depressed,
the gasoline engine starts.
( P.82)
Also, when the hybrid battery
(traction battery) level is low, the
mode switches to HV mode automatically the same as in EV
mode.
AUTO EV/HV mode is suitable
for driving conditions when more
power is required, such as for
driving uphill or accelerating
suddenly. However, because
the gasoline engine will start
more easily, it is recommended
to drive in EV mode usually.
*: The EV driving range can be
checked using th e multi-informa-
tion display. ( P.172)
■When in HV mode
The vehicle can be used in the
same way as a standard hybrid
vehicle.
In HV mode, controls are pri-
marily carried out as follows in
accordance with the driving con-
ditions.
 The gasoline engine stops
*
when the vehicle is stopped.
 During start off, the electric
motor (traction motor) drives
the vehicle.
 During normal driving, the
gasoline engine and electric
motor (traction motor) are
controlled effectively, and the
vehicle is driven with optimum
fuel efficiency. Also, when
necessary, the electric motor
(traction motor) operates as
an electrical generator to
charge the hybrid battery
(traction battery).