emergency towing TOYOTA RAV4 PRIME 2022 Owners Manual

17Pictorial index
■Instrument panel
Power switch ................................................... ...................P.277
Starting the hybrid system/chan ging the modes ..........P.277, 280
Emergency stop of the hybrid system ............................ ......P.499
When the hybrid system will not start .......................... ........P.529
Warning messages ..............................................................P.518
Shift lever.................................................... ........................P.282
Changing the shift position.................................... ...............P.283
Precautions against towing ..................................................P.502
When the shift lever does not move............................. ........P.284
Meters ......................................................... ........................P.165
Reading the meters/
adjusting the instrument pan el light .............................P.165, 169
Warning lights/indicator lights ................................ ..............P.160
When the warning lights come on ................................ ........P.506
Multi-information display . .................................................P.170
Display .................................................................................P.170A
B
C
D

691-3. Emergency assistance
1
For safety and security
ment or severe rear-end colli-
sion, the system is designed to
automatically call the response
center. The responding agent
receives the vehicle’s location
and attempts to speak with the
vehicle occupants to assess the
level of emergency. If the occu-
pants are unable to communi-
cate, the agent automatically
treats the call as an emergency,
contacts the nearest emer-
gency services provider to
describe the situation, and
requests that assistance be sent
to the location.
■Stolen Vehicle Location
If your vehicle is stolen, Safety
Connect can work with local
authorities to assist them in
locating and recovering the
vehicle. After filing a police
report, call the Customer Experi-
ence Center at 1-800-331-4331
in the United States, 1-877-855-
8377 in Puerto Rico or 1-888-
869-6828 in Canada, and follow
the prompts for Safety Connect
to initiate this service.
In addition to assisting law
enforcement with recovery of a
stolen vehicle, Safety-Connect-
equipped vehicle location data
may, under certain circum-
stances, be shared with third
parties to locate your vehicle.
Further information is available
at Toyota.com in the United
States, Toyotapr.com in Puerto Rico and Toyota.ca in Canada.
■Emergency Assistance But-
ton (“SOS”)
In the event of an emergency on
the road, push the “SOS” button
to reach the Safety Connect
response center. The answering
agent will determine your vehi-
cle’s location, assess the emer-
gency, and dispatch the
necessary assistance required.
If you accidentally press the “SOS”
button, tell the response-center
agent that you are not experiencing
an emergency.
■Enhanced Roadside Assis-
tance
Enhanced Roadside Assistance
adds GPS data to the already
included warranty-based Toyota
roadside service.
Subscribers can press the
“SOS” button to reach a Safety
Connect response-center agent,
who can help with a wide range
of needs, such as: towing, flat
tire, fuel delivery, etc. For a
description of the Enhanced
Roadside Assistance services
and their limitations, please see
the Safety Connect Terms and
Conditions, which are available
at Toyota.com in the United
States, Toyotapr.com in Puerto
Rico and Toyota.ca in Canada.

3155-5. Using the driving support systems
5
Driving
■Enabling/disabling the pre-
collision system
The pre-collision system can be
enabled/disabled on the
screen ( P.177) of the multi-
information display.
The system is automatically
enabled each time the power
switch is turned to ON.
If the system is disabled, the
PCS warning light will turn on
and a message will be displayed
on the multi-information display.
■Changing the pre-collision
warning timing
The pre-collision warning timing
can be changed on the
screen ( P.177) of the multi-
information display.
The warning timing setting is
retained when the power switch is
turned to OFF. However, if the pre-
collision system is disabled and re-
enabled, the operation timing will
return to the default setting (mid-
dle).
WARNING
●When your vehicle is towing
another vehicle
●When transporting the vehicle
via truck, boat, train or similar
means of transportation
●When the vehicle is raised on a
lift with the hybrid system on
and the tires are allowed to
rotate freely
●When inspecting the vehicle
using a drum tester such as a
chassis dynamometer or speed-
ometer tester, or when using an
on vehicle wheel balancer
●When a strong impact is applied
to the front bumper or front
grille, due to a n accident or
other reasons
●If the vehicle cannot be driven in
a stable manner, such as when
the vehicle has been in an acci-
dent or is malfunctioning
●When the vehicle is driven in a
sporty manner or off-road
●When the tires are not properly
inflated
●When the tires are very worn
●When tires of a size other than
specified are installed
●When tire chains are installed
●When a compact spare tire or
an emergency tire puncture
repair kit is used
●If equipment (snow plow, etc.)
that may obstruct the radar sen-
sor or front camera is temporar-
ily installed to the vehicle
Changing settings of the
pre-collision system

3225-5. Using the driving support systems
WARNING
●Vehicle is driven in a construc-
tion zone.
●A spare tire, tire chains, etc. are
equipped.
●When the tires have been
excessively worn, or when the
tire inflation pressure is low.
●When your vehicle is towing a
trailer or during emergency tow-
ing
■Preventing LTA system mal-
functions and operations per-
formed by mistake
●Do not modify the headlights or
place stickers, etc. on the sur-
face of the lights.
●Do not modify the suspension
etc. If the suspension etc. needs
to be replaced, contact your
Toyota dealer.
●Do not install or place anything
on the hood or grille. Also, do
not install a grille guard (bull
bars, kangaroo bar, etc.).
●If your windshield needs
repairs, contact your Toyota
dealer.
■Conditions in which functions
may not operate properly
In the following situations, the
functions may not operate prop-
erly and the vehicle may depart
from its lane. Drive safely by
always paying careful attention to
your surroundings and operate
the steering wheel to correct the
path of the vehicle without relying
solely on the functions.
●When the follow-up cruising dis-
play is displayed ( P.327) and
the preceding vehicle changes
lanes. (Your veh icle may follow
the preceding vehicle and also
change lanes.)
●When the follow-up cruising dis-
play is displayed ( P.327) and
the preceding vehicle is sway-
ing. (Your vehicle may sway
accordingly and depart from the
lane.)
●When the follow-up cruising dis-
play is displayed ( P.327) and
the preceding vehicle departs
from its lane. (Your vehicle may
follow the preceding vehicle and
depart from the lane.)
●When the follow-up cruising dis-
play is displayed ( P.327) and
the preceding vehicle is being
driven extremely close to the
left/right lane line. (Your vehicle
may follow the preceding vehi-
cle and depart from the lane.)
●Vehicle is being driven around a
sharp curve.

3375-5. Using the driving support systems
5
DrivingThis mode employs a radar to detect the presence of vehicles up to
approximately 328 ft. (100 m) ahead, determines the current vehicle-
to-vehicle following distance, and operates to maintain a suitable fol-
lowing distance from the vehicle ahead. The desired vehicle-to- vehi-
cle distance can also be set by operating the vehicle-to-vehicle
distance switch.
When driving on downhill slopes, the vehicle-to-vehicle distanc e may
become shorter.
WARNING
●When weather conditions are
bad enough that they may pre-
vent the sensors from detecting
correctly (fog, snow, sandstorm,
heavy rain, etc.)
●When there is rain, snow, etc.
on the front surface of the radar
or front camera
●In traffic conditions that require
frequent repeated acceleration
and deceleration
●When your vehicle is towing a
trailer or during emergency tow-
ing
●When an approach warning
buzzer is heard often
Driving in vehicle-to-vehicle distance control mode

3595-5. Using the driving support systems
5
Driving
■Situations in which the system
may not operate properly
Certain vehicle conditions and the
surrounding environment may affect
the ability of a sensor to correctly
detect objects. Particular instances
where this may occur are listed
below.
●There is dirt, snow or ice on a sen-
sor. (Cleaning the sensors will
resolve this problem.)
●A sensor is frozen. (Thawing the
area will resolve this problem.)
In especially cold weather, if a
sensor is frozen the sensor dis-
play may be displayed abnor-
mally, or objects, such as a wall,
may not be detected.
●When a sensor or the area around
a sensor is extremely hot or cold.
●On an extremely bumpy road, on
an incline, on gravel, or on grass.
●When vehicle horns, vehicle
detectors, motorcycle engines, air
brakes of large vehicles, the clear-
ance sonar of other vehicles or
other devices which produce ultra-
sonic waves are near the vehicle.
●A sensor is coated with a sheet of
spray or heavy rain.
●If objects draw too close to the
sensor.
●When a pedestrian is wearing
clothing that does not reflect ultra-
sonic waves (ex. skirts with gath-
ers or frills).
●When objects that are not perpen-
dicular to the gr ound, not perpen-
dicular to the v ehicle traveling
direction, uneven, or waving are in
the detection range.
●Strong wind is blowing.
●When driving in inclement weather
such as fog, snow or a sandstorm.
●When an object that cannot be
detected is between the vehicle
and a detected object.
●If an object such as a vehicle,
motorcycle, bicycle or pedestrian
cuts in front of the vehicle or runs
out from the side of the vehicle.
●If the orientation of a sensor has
been changed due to a collision or
other impact.
●When equipment that may
obstruct a sensor is installed, such
as a towing eyelet, bumper pro-
tector (an additional trim strip,
etc.), bicycle c arrier, or snow
plow.
●If the front of the v ehicle is raised
or lowered due to the carried load.
●If the vehicle cannot be driven in a
stable manner, such as when the
vehicle has been in an accident or
is malfunctioning.
●When tire chains, a compact
spare tire or an emergency tire
puncture repai r kit are used.
■Situations in which the system
may operate even if there is no
possibility of a collision
In some situations, such as the fol-
lowing, the system may operate
even though there is no possibility of
a collision.
●When driving on a narrow road.
●When driving towa rd a banner,
flag, low-hanging branch or boom
barrier (such as those used at rail-
road crossings, toll gates and

3645-5. Using the driving support systems
WARNING
■Cautions regarding the use of
the system
Do not overly rely on the system,
as doing so may lead to an acci-
dent.
Always drive while checking the
safety of the surroundings of the
vehicle.
Depending on the vehicle and
road conditions, weather, etc., the
system may not operate.
The detection capa bilities of sen-
sors and radars are limited.
Always drive while checking the
safety of the surroundings of the
vehicle.
●The driver is solely responsible
for safe driving. Always drive
carefully, taking care to observe
your surroundings. The Parking
Support Brake system is
designed to provide support to
lessen the severity of collisions.
However, it may not operate in
some situations.
●The Parking Support Brake sys-
tem is not designed to stop the
vehicle completely. Addition-
ally, even if the system has
stopped the vehicle, it is neces-
sary to depress the brake pedal
immediately as brake control
will be canceled after approxi-
mately 2 seconds.
●It is extremely dangerous to
check the system operations by
intentionally driving the vehicle
into the direction of a wall, etc.
Never attempt such actions.
■When to disable the Parking
Support Brake
In the following situations, disable
the Parking Support Brake as the
system may operate even though
there is no poss ibility of a colli-
sion.
●When inspecting the vehicle
using a chassis roller, chassis
dynamo or free roller.
●When loading the vehicle onto a
boat, truck or other transport
vessel.
●If the suspension has been
modified or tires of a size other
than specified are installed.
●If the front of the vehicle is
raised or lowered due to the
carried load.
●When equipment that may
obstruct a sensor is installed,
such as a towing eyelet, bumper
protector (an additional trim
strip, etc.), bicycle carrier, or
snow plow.
●When using automatic car
washing devices.
●If the vehicle cannot be driven in
a stable manner, such as when
the vehicle has been in an acci-
dent or is malfunctioning.
●When the vehicle is driven in a
sporty manner or off-road.
●When the tires are not properly
inflated.
●When the tires are very worn.
●When tire chains, a compact
spare tire or an emergency tire
puncture repair kit are used.

5028-2. Steps to take in an emergency
8-2.Steps to take in an emergency
If your vehicle needs
to be towed
If towing is necessary, we
recommend having your
vehicle towed by your
Toyota dealer or commer-
cial towing service, using a
wheel-lift type truck or flat-
bed truck.
Use a safety chain system
for all towing, and abide by
all state/provincial and local
laws.
If towing your vehicle with a
wheel-lift type truck, use a
towing dolly. (P.502, 503)
WARNING
Observe the following precau-
tions. Failure to do so may result
in death or serious injury.
■When towing the vehicle
Be sure to transp ort the vehicle
with all four wheels raised off the
ground. If the vehicle is towed
with the tires co ntacting the
ground, the drivetrain or related
parts may be damaged, the vehi-
cle may fly off the truck, or elec-
tricity generated by the operation
of the motor may cause a fire to
occur depending o n the nature of
the damage or malfunction.
NOTICE
■To prevent damage to the
vehicle when t owing using a
wheel-lift type truck
When raising the vehicle, ensure
adequate ground clearance for
towing at the opposite end of the
raised vehicle. Without adequate
clearance, the vehicle could be
damaged while being towed.
■To prevent damage to the
vehicle when towing with a
sling-type truck
Do not tow with a sling-type truck,
either from the front or rear.

5038-2. Steps to take in an emergency
8
When trouble arises
The following may indicate a
problem with your transmission.
Contact your Toyota dealer or
commercial towing service
before towing.
The hybrid system warning
message is shown on the
multi-information display and
the vehicle does not move.
 The vehicle makes an abnor-
mal sound.
From the front
Use a towing dolly under the
rear wheels.
From the rear
Use a towing dolly under the
front wheels.
When using a flat-bed truck to
transport the vehicle, use tire
strapping belts. Refer to the
owner’s manual of the flat-bed
truck for the tire strapping
NOTICE
■Recreational towing (behind
motor home, etc.)
Never dinghy tow your vehicle to
prevent causing serious damage
to the AWD system and hybrid
transmission. ( P.276)
Situations when it is nec-
essary to contact dealers
before towing
Towing with a wheel-lift
type truck
NOTICE
■Towing with a sling-type
truck
Do not tow with a sling-type truck
to prevent body damage.
Using a flatbed truck

5438-2. Steps to take in an emergency
8
When trouble arises
1Stop the hybrid system. Set
the parking brake and shift
the shift lever to P.
2 Remove the mud, snow or
sand from around the stuck
tire.
3 Place wood, stones or some
other material to help provide
traction under the tires.
4 Restart the hybrid system
5 Shift the shift lever to D or R
and release the parking
brake. Then, while exercising
caution, depress the acceler-
ator pedal.
■When it is difficult to free the
vehicle
Press to turn off TRAC.
(  P.377)
If the vehicle becomes
stuck
Carry out the following pro-
cedures if the tires spin or
the vehicle becomes stuck
in mud, dirt or snow:
Recovering procedure
WARNING
■When attempting to free a
stuck vehicle
If you choose to push the vehicle
back and forth to free it, make
sure the surrounding area is clear
to avoid striking other vehicles,
objects or people. The vehicle
may also lunge forward or lunge
back suddenly as it becomes free.
Use extreme caution.
■When shifting the shift lever
Be careful not to shift the shift
lever with the accelerator pedal
depressed.
This may lead to unexpected
rapid acceleration of the vehicle
that may cause an accident
resulting in dea th or serious
injury.
NOTICE
■To avoid damaging the trans-
mission and other compo-
nents
●Avoid spinning the wheels and
depressing the accelerator
pedal more than necessary.
●If the vehicle remains stuck
even after these procedures are
performed, the vehicle may
require towing to be freed.