TOYOTA VENZA HYBRID 2021 Owners Manual (in English)

4316-3. Do-it-yourself maintenance
6
Maintenance and care
■LED lights
The lights other than the outer foot
lights (vehicles without panoramic
view monitor) each consist of a
number of LEDs. If any of the LEDs
burn out, take your vehicle to your
Toyota dealer to have the light
replaced.
■Condensation build-up on the
inside of the lens
Temporary condensation build-up
on the inside of the light lens does
not indicate a malfunction. Contact
your Toyota dealer for more infor-
mation in the following situations:
●Large drops of water have built up
on the inside of the lens.
●Water has built up inside the light.
■When replacing an electronic
component, such as a lights,
etc.
 P.429
Exterior lights
If any exterior light does not
turn on, have it replaced by
your Toyota dealer.

4326-3. Do-it-yourself maintenance

433
7
7
When trouble arises
When trouble arises
7-1. Essential informationEmergency flashers .... 434
If your vehicle has to be stopped in an emergency.................................. 435
If the vehicle is trapped in rising water ................ 436
7-2. Steps to take in an emer- gency
If your vehicle needs to be towed......................... 437
If you think something is wrong ........................ 440
If a warning light turns on or a warning buzzer sounds.................................. 442
If a warning message is dis- played........................ 453
If you have a flat tire.... 457
If the hybrid system will not start ........................... 464
If you lose your keys ... 466
If the fuel filler door cannot be opened ................. 466
If the electronic key does not operate properly .. 467
If the 12-volt battery is dis- charged ..................... 469
If your vehicle overheats .................................. 474
If the vehicle becomes stuck .................................. 478

4347-1. Essential information
7-1.Essential information
Press the switch.
All the turn signal lights will flash.
To turn them off, press the switch
once again.
■Emergency flashers
●If the emergency flashers are
used for a long time while the
hybrid system is not operating
(while the “READY” indicator is
not illuminated), the 12-volt bat-
tery may discharge.
●If any of the SRS airbags deploy
(inflate) or in the event of a strong
rear impact, the emergency flash-
ers will turn on automatically.
The emergency flashers will turn
off automatically after operating
for approximatel y 20 minutes. To
manually turn t he emergency
flashers off, press the switch
twice. (The emergency flashers
may not turn on automatically
depending on the force of the
impact and conditions of the colli- sion.)
Emergency flashers
The emergency flashers are
used to warn other drivers
when the vehicle has to be
stopped in the road due to a
breakdown, etc.
Operating instructions

4357-1. Essential information
7
When trouble arises
1Steadily step on the brake
pedal with both feet and
firmly depress it.
Do not pump the brake pedal
repeatedly as this will increase the
effort required to slow the vehicle.
2Shift the shift lever to N.
If the shift lever is shifted to N
3 After slowing down, stop the
vehicle in a safe place by the
road.
4 Stop the hybrid system.
If the shift lever cannot be
shifted to N
3 Keep depressing the brake
pedal with both feet to reduce
vehicle speed as much as
possible.
4 To stop the hybrid system,
press and hold the power
switch for 2 consecutive sec-
onds or more, or press it briefly 3 times or more in suc-
cession.
5 Stop the vehicle in a safe
place by the road.
■If emergency stopped
The functions of the air conditioning,
etc. may be partially limited in order
to reduce the power consumption of
the 12-volt battery.
If your vehicle has to
be stopped in an emer-
gency
Only in an emergency, such
as if it becomes impossible
to stop the vehicle in the
normal way, stop the vehi-
cle using the following pro-
cedure:
Stopping the vehicle
WARNING
■If the hybrid system has to be
turned off while driving
Turning the hybrid system off
while driving will not cause loss of
steering or braking control. How-
ever, power assist for the steering
wheel may be lost making it diffi-
cult to steer smoothly before stop-
ping the vehicle depending on the
remaining charge in the 12-volt
battery or usage conditions.
Decelerate as much as possible
before turning off the hybrid sys-
tem.

4367-1. Essential information
Remove the seat belt first.
 If the door can be opened,
open the door and exit the
vehicle.
 If the door cannot be opened,
open the window using the
power window switch and exit
the vehicle through the win-
dow.
 If the window cannot be
opened using the power win-
dow switch, remain calm, wait
until the water level inside the
vehicle rises to the point that
the water pressure inside of
the vehicle equals the water
pressure outside of the vehi-
cle, and then open the door
and exit the vehicle.
If the vehicle is
trapped in rising water
In the event the vehicle is
submerged in water, remain
calm and perform the fol-
lowing.
WARNING
■Using an emergency hammer*
for emergency escape
The front side windows and rear
side windows, as well as the rear
window can be shattered with an
emergency hammer
* used for
emergency escape. However, an
emergency hammer can not shat-
ter the windshield as it is lami-
nated glass.
*: Contact your Toyota dealer, or
aftermarket accessory manu-
facturer for furt her information
about an emergency hammer.
■Escaping the vehicle from the
window
There are cases where escaping
the vehicle from the window is not
possible due to seating position,
passenger body type, etc.
When using an emergency ham-
mer, consider your seat location
and the size of the window open-
ing to ensure that the opening is
accessible and large enough to
escape.

4377-2. Steps to take in an emergency
7
When trouble arises
7-2.Steps to take in an emergency
If your vehicle needs
to be towed
If towing is necessary, we
recommend having your
vehicle towed by your
Toyota dealer or commer-
cial towing service, using a
wheel-lift type truck or flat-
bed truck.
Use a safety chain system
for all towing, and abide by
all state/provincial and local
laws.
If towing your vehicle with a
wheel-lift type truck, use a
towing dolly. (P.437, 438)
WARNING
Observe the following precau-
tions. Failure to do so may result
in death or serious injury.
■When towing the vehicle
Be sure to transp ort the vehicle
with all four wheels raised off the
ground. If the vehicle is towed
with the tires co ntacting the
ground, the drivetrain or related
parts may be damaged, the vehi-
cle may fly off the truck, or elec-
tricity generated by the operation
of the motor may cause a fire to
occur depending o n the nature of
the damage or malfunction.
■While towing
●When towing using cables or
chains, avoid sudden starts, etc.
which place excessive stress on
the towing eyelets, cables or
chains. The towing eyelets,
cables or chains may become
damaged, broken debris may hit
people, and cause serious dam-
age.
●Do not turn the power switch to
OFF. There is a possibility that
the steering wheel is locked and
cannot be operated.
■Installing towing eyelet to the
vehicle
Make sure that towing eyelet is
installed securely . If not securely
installed, towing eyelet may come
loose during towing.

4387-2. Steps to take in an emergency
The following may indicate a
problem with your transmission.
Contact your Toyota dealer or
commercial towing service
before towing.
The hybrid system warning
message is shown on the
multi-information display and
the vehicle does not move.
 The vehicle makes an abnor-
mal sound.
From the front
Use a towing dolly under the
rear wheels.
From the rear
Use a towing dolly under the
front wheels.
NOTICE
■To prevent damage to the
vehicle when towing using a
wheel-lift type truck
●Do not tow the vehicle from the
rear when the power switch is
off. The steering lock mecha-
nism is not strong enough to
hold the front wheels straight.
●When raising the vehicle,
ensure adequate ground clear-
ance for towing at the opposite
end of the raised vehicle. With-
out adequate clearance, the
vehicle could be damaged while
being towed.
■To prevent damage to the
vehicle when towing with a
sling-type truck
Do not tow with a sling-type truck,
either from the front or rear.
■To prevent damage to the
vehicle during emergency
towing
Do not secure cables or chains to
the suspension components.
Situations when it is nec-
essary to contact dealers
before towing
Towing with a wheel-lift
type truck
NOTICE
■Towing with a sling-type
truck
Do not tow with a sling-type truck
to prevent body damage.

4397-2. Steps to take in an emergency
7
When trouble arises
When using a flat-bed truck to
transport the vehicle, use tire
strapping belts. Refer to the
owner’s manual of the flat-bed
truck for the tire strapping
method.
In order to suppress vehicle move-
ment during transportation, set the
parking brake and turn the power
switch off.
If a tow truck is not available in
an emergency, your vehicle may
be temporarily towed using
cables or chains secured to the
emergency towing eyelets.
This should only be attempted
on hard surfaced roads for at
most short distance at under 18
mph (30 km/h).
A driver must be in the vehicle to
steer and operate the brakes.
The vehicle’s wheels, drive
train, axles, steering and brakes
must be in good condition.
To have your vehicle towed by
another vehicle, the towing eye-
let must be installed to your
vehicle. Install the towing eyelet
by following the specified proce-
dure. 1
Take out the wheel nut
wrench and towing eyelet.
( P.458)
2 Remove the eyelet cover
using a flathead screwdriver.
To protect the bod ywork, place a
rag between the screwdriver and
the vehicle body as shown in the
illustration.
3 Insert the towing eyelet into
the hole and tighten partially
by hand.
Using a flatbed truck
Emergency towing
Emergency towing proce-
dure

4407-2. Steps to take in an emergency
4Tighten down the towing eye-
let securely using a wheel nut
wrench or hard metal bar.
5 Securely attach cables or
chains to the towing eyelet.
Take care not to damage the vehi-
cle body.
6Enter the vehicle being towed
and start the hybrid system.
Turn off the Parkin g Support Brake
function. (if equipped): ( P.284)
If the hybrid system does not start,
turn the power switch to ON.
7 Shift the shift lever to N and
release the parking brake.
Turn automatic mode off. ( P.209)
When the shift le ver cannot be
shifted: ( P.205)
■While towing
If the hybrid system is not running,
the power assist for the brakes and
steering will not function, making
steering and braking more difficult.
■Wheel nut wrench
Wheel nut wrench is installed lug-
gage compartment. ( P.458)
 Fluid leaks under the vehicle
(Water dripping from the air
conditioning after use is nor-
mal.)
 Flat-looking tires or uneven
tire wear
 Engine coolant temperature
gauge needle continually
points higher than normal.
 Changes in exhaust sound
 Excessive tire squeal when
cornering
 Strange noises related to the
suspension system
 Pinging or other noises
related to the hybrid system
 Engine missing, stumbling or
running roughly
 Appreciable loss of power
 Vehicle pulls heavily to one
If you think something
is wrong
If you notice any of the fol-
lowing symptoms, your
vehicle probably needs
adjustment or repair. Con-
tact your Toyota dealer as
soon as possible.
Visible symptoms
Audible symptoms
Operational symptoms