window TOYOTA VENZA HYBRID 2021 (in English) Service Manual

3275-1. Using the air conditioning system and defogger
5
Interior features
and outside rear view mirror defog-
gers switch Indicator on the windshield
defogger switch
Indicator on the automatic mode
switch
The smaller the number the quicker
the response time becomes, and
the larger the number the slower the
response time becomes.
If touch operati ons are not per-
formed for approximately 5 sec-
onds with the desir ed setting, the
setting change completes.
After the setting change completes,
all indicators will illuminate for a
short time. Do not turn the power
switch to OFF during this time. Set-
ting contents will be erased.
■Turning the air conditioning
control panel touch switch
operation sounds on or off
Operation sounds produced when a
switch is touched can be turned on
or off through the following opera-
tions:
The air conditioning system cannot
be operated while these operations
are performed.
1 Press and hold both the fan
speed increase switch and
“OFF” switch on the air condi-
tioning control panel at the same
time for approximately 3 sec-
onds.
The indicators on the windshield
defogger switch and automatic
mode switch will blin k. The blinking
indicators depend on the current
setting.
2 Press the rear window and out-
side rear view mirror defoggers
switch on the air conditioning
control panel.
Each time the switch is pressed, the
operation sounds switches between
on and off. The sta tuses of the indi-
cators on the windshield defogger switch and automatic mode switch
inform the curr
ent setting.
Indicator on the windshield
defogger switch
Indicator on the automatic mode
switch
If touch operations are not per-
formed for approximately 5 sec-
onds with the desi red setting, the
setting change completes.
After the setting change completes,
all indicators will illuminate for a
short time. Do not turn the power
switch to OFF during this time. Set-
ting contents will be erased.
■Customization
Some functions can be customized.
(Customizable features: P.512)
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WARNING
■To prevent the windshield
from fogging up
Do not use the windshield defog-
ger switch during cool air opera-
tion in extremely humid weather.
The difference between the tem-
perature of the outside air and
that of the windshield can cause
the outer surface of the wind-
shield to fog up, blocking your
vision.
■When the outside rear view
mirror defoggers are operat-
ing
Do not touch the rear view mirror
surfaces when the outside rear
view mirror def oggers are on.
AB
A
B

3706-1. Maintenance and care
6-1.Maintenance and care
Working from top to bottom,
liberally apply water to the
vehicle body, wheel wells and
underside of the vehicle to
remove any dirt and dust.
 Wash the vehicle body using
a sponge or soft cloth, such
as a chamois.
 For hard-to-remove marks,
use car wash soap and rinse
thoroughly with water.
 Wipe away any water.
 Wax the vehicle when the
waterproof coating deterio-
rates.
If water does not bead on a clean
surface, apply wax when the vehi-
cle body is cool.
■Self-restoring coat (if equipped)
The vehicle body has a self-restor-
ing coating that is resistant to small
surface scratches caused in a car
wash etc.
●The coating lasts for 5 to 8 years
from when the vehicle is delivered
from the plant.
●The restoration time differs
depending on t he depth of the scratch and outside temperature.
The restoration time may become
shorter when the coating is
warmed by applying warm water.
●Deep scratches caused by keys,
coins, etc. cannot be restored.
●Do not use wax that contain abra-
sives.
■Automatic car washes
●Before washing the vehicle:
• Fold the mirrors
• Turn off the power back door
Start washing from the front of the
vehicle. Make sure to extend the
mirrors before driving.
●Brushes used in automatic car
washes may scratch the vehicle
surface, parts (wheel, etc.) and
harm your vehicle’s paint.
●Rear spoiler may not be washable
in some automatic car washes.
There may also be an increased
risk of damage to vehicle.
■High pressure car washes
As water may enter the cabin, do
not bring the nozzle tip near the
gaps around the doors or perimeter
of the windows, or spray these
areas continuously.
■Note for a smart key system
If the door handle becomes wet
while the electronic key is within the
effective range, t he door may lock
and unlock repeatedly. In that case,
follow the following correction pro-
cedures to wash the vehicle:
●Place the key in a position 6 ft. (2
m) or more separate from the
vehicle while the vehicle is being
washed. (Take care to ensure that
the key is not stolen.)
●Set the electronic key to battery-
saving mode to disable the smart
key system. ( P.149)
■Wheels and wheel ornaments
●Remove any dirt immediately by
using a neutral detergent.
Cleaning a nd protect-
ing the vehicle exte-
rior
Perform the following to
protect the vehicle and
maintain it in prime condi-
tion:
Cleaning instructions

3716-1. Maintenance and care
6
Maintenance and care
●Wash detergent off with water
immediately after use.
●To protect the paint from damage,
make sure to observe the follow-
ing precautions.
• Do not use acidi c, alkaline or
abrasive detergent
• Do not use hard brushes
• Do not use det ergent on the
wheels when they are hot, such
as after driving or parking in hot
weather
■Bumpers
Do not scrub with abrasive cleaners.
■Front side windows water-
repellent coating
●The following precautions can
extend the effectiveness of the
water-repellent coating.
• Remove any dirt, etc., from the
front side windows regularly.
• Do not allow dirt and dust to accu- mulate on the windows for a long
period. Clean the windows with a
soft, damp cloth as soon as possi-
ble.
• Do not use wax or glass cleaners that contain abrasives when
cleaning the windows.
• Do not use any metallic objects to remove condensation build up.
■Plated portions
If dirt cannot be removed, clean the
parts as follows:
●Use a soft cloth dampened with
an approximately 5% solution of
neutral detergent and water to
clean the dirt off.
●Wipe the surface with a dry, soft
cloth to remove any remaining
moisture.
●To remove oily deposits, use alco-
hol wet wipes or a similar product.
WARNING
■When washing the vehicle
Do not apply water to the inside of
the engine compartment. Doing
so may cause the electrical com-
ponents, etc. to catch fire.
■When cleaning the windshield
(vehicles with rain-sensing
windshield wipers)
Set the wiper switch to off.
If the wiper switch is in “AUTO”,
the wipers may operate unexpect-
edly in the following situations,
and may result in hands being
caught or other serious injuries
and cause damage to the wiper
blades.
Off
AUTO
●When the upper part of the
windshield where the raindrop
sensor is located is touched by
hand
●When a wet rag or similar is
held close to the raindrop sen-
sor
●If something bumps against the
windshield
●If you directly touch the raindrop
sensor body or if something
bumps into the ra indrop sensor
A
B

3736-1. Maintenance and care
6
Maintenance and care
Remove dirt and dust using a
vacuum cleaner. Wipe dirty
surfaces with a cloth damp-
ened with lukewarm water.
 If dirt cannot be removed,
wipe it off with a soft cloth
dampened with neutral deter-
gent diluted to approximately
1%.
Wring out any excess water
from the cloth and thoroughly
wipe off remaining traces of
detergent and water.
■Shampooing the carpets
There are several commercial foam-
ing-type cleaners available. Use a
sponge or brush to apply the foam.
Rub in overlapping circles. Do not
use water. Wipe dirty surfaces and
let them dry. Excellent results are
obtained by keeping the carpet as
dry as possible.
■Handling the seat belts
Clean with mild soap and lukewarm
water using a clot h or sponge. Also
check the belts periodically for
excessive wear, fraying or cuts.
■Front side wi ndows with UV
protective coating
The front side windows have UV
protective coating. To prevent any
NOTICE
■When using a high pressure
car wash
●When washing the vehicle, do
not let water from the high-pres-
sure washer directly hit the
camera or the area around the
camera. Due to th e shock from
the high pressure water, it is
possible that the device may not
operate normally.
●Do not bring the nozzle tip close
to boots (rubber or resin manu-
factured cover), or connectors
or the following parts.
The parts may be damaged if
they come into contact with
high-pressure water.
• Traction related parts
• Steering parts
• Suspension parts
• Brake parts
●Keep the cleaning nozzle at
least 11.9 in. (30 cm) away from
the vehicle body. Otherwise
resin section, such as moldings
and bumpers, may be deformed
and damaged. Also, do not con-
tinuously hold the nozzle in the
same place.
●Do not spray the lower part of
the windshield continuously. If
water enters the air conditioning
system intake located near the
lower part of the windshield, the
air conditioning system may not
operate correctly.
●Do not wash the underside of
the vehicle usin g a high pres-
sure car washer.
Cleaning and protect-
ing the vehicle interior
Perform cleaning in a man-
ner appropriate to each
component and its material.
Protecting the vehicle
interior

3746-1. Maintenance and care
damage to the UV protective coat-
ing, observe the following:
●If the windows are dirty, gently
wipe them with a cloth soaked in
water or lukewarm water as soon
as possible.
●If the windows are very dirty, do
not open and clos e them repeat-
edly.
WARNING
■Water in the vehicle
●Do not splash or spill liquid in
the vehicle, such as on the floor,
on the rear seats, in the hybrid
battery (traction battery) air
intake vent or in the luggage
compartment. ( P.75)
Doing so may cause the hybrid
battery, electrical components,
etc. to malfunction or catch fire.
●Do not get any of the SRS com-
ponents or wiring in the vehicle
interior wet.
(  P.32)
An electrical malfunction may
cause the airbags to deploy or
not function properly, resulting
in death or serious injury.
●Do not let the wireless charger
(  P.351) get wet. Failure to do
so may cause the charger to
become hot and cause burns or
could cause electric shock
resulting in dea th or serious
injury.
■Cleaning the interior (espe-
cially instrument panel)
Do not use polish wax or polish
cleaner. The instrument panel
may reflect off the windshield,
obstructing the dr iver’s view and
leading to an accident, resulting in
death or serious injury.
NOTICE
■Cleaning detergents
●Do not use the following types
of detergent, as they may dis-
color the vehicle interior or
cause streaks or damage to
painted surfaces:
• Non-seat portions: Organic sub- stances such as benzene or
gasoline, alkaline or acidic solu-
tions, dye, and bleach
• Seats: Alkaline or acidic solu- tions, such as thinner, benzene,
and alcohol
●Do not use polish wax or polish
cleaner. The instrument panel’s
or other interior part’s painted
surface may be damaged.
■Preventing damage to leather
surfaces
Observe the following precautions
to avoid damage to and deteriora-
tion of leather surfaces:
●Remove any dust or dirt from
leather surfaces immediately.
●Do not expose the vehicle to
direct sunlight for extended peri-
ods of time. Park the vehicle in
the shade, especially during
summer.
●Do not place items made of
vinyl, plastic, or containing wax
on the upholstery, as they may
stick to the leather surface if the
vehicle interior heats up signifi-
cantly.
■Water on the floor
Do not wash the v ehicle floor with
water.
Vehicle systems such as the
audio system may be damaged if
water comes into contact with
electrical components such as the
audio system abov e or under the
floor of the vehicle. Water may
also cause the body to rust.

3756-1. Maintenance and care
6
Maintenance and care
Remove dirt using a water-
dampened soft cloth or syn-
thetic chamois.
 Wipe the surface with a dry,
soft cloth to remove any
remaining moisture.
■Cleaning the areas with satin-
finish metal accents
The metal areas use a layer of real
metal for the surface. It is necessary to clean them regularly. If dirty areas
are left uncleaned for long periods
of time, they may be difficult to
clean.

Remove dirt and dust using a
vacuum cleaner.
 Wipe off any excess dirt and
dust with a soft cloth damp-
ened with diluted detergent.
Use a diluted water solution of
approximately 5% neutral wool
detergent.
Wring out any excess water
from the cloth and thoroughly
wipe off all remaining traces
of detergent.
 Wipe the surface with a dry,
soft cloth to remove any
remaining moisture. Allow the
leather to dry in a shaded and
ventilated area.
■Caring for leather areas
Toyota recommends cleaning the
interior of the vehicle at least twice a
year to maintain t he quality of the
vehicle’s interior.
 Remove dirt and dust using a
vacuum cleaner.
 Wipe it off with a soft cloth
dampened with neutral deter-
gent diluted to approximately
1%.
 Wring out any excess water
NOTICE
■When cleaning the inside of
the windshield
Do not allow glass cleaner to con-
tact the lens. Also, do not touch
the lens. ( P.229)
■Cleaning the inside of the rear
window
●Do not use a gla ss cleaner to
clean the rear window, as this
may cause damage to the rear
window defogger heater wires
or antenna. Use a cloth damp-
ened with lukewarm water to
gently wipe the window clean.
Wipe the window in strokes run-
ning parallel to the heater wires
or antenna.
●Be careful not to scratch or
damage the heater wires or
antenna.
■Cleaning the fr ont side win-
dow
●Do not use any compound or
abrasive product (e.g., glass
cleaner, detergent, wax) to
clean the windows . It may dam-
age the coating.
Cleaning the areas with
satin-finish metal accents
(if equipped)
Cleaning the leather areas
Cleaning the synthetic
leather areas

3816-2. Maintenance
6
Maintenance and care
The OBD system determines
that a problem exists some-
where in the emission control
system. Your vehicle may not
pass the I/M test and may need
to be repaired. Contact your
Toyota dealer to service the
vehicle.
When the 12-volt battery is
disconnected or discharged
Readiness codes that are set
during ordinary driving are
erased.
Also, depending on your driv-
ing habits, the readiness
codes may not be completely
set.
 When the fuel tank cap is
Vehicle exterior
ItemsCheck points
Doors
• Do the doors
operate
smoothly?
Engine hood
• Does the engine hood lock system
work properly?
Fluid leaks
• There should not be any signs of
fluid leakage
after the vehicle
has been parked.
Tires
• Is the tire infla-tion pressure
correct?
• The tires should not be damaged
or excessively
worn.
• Have the tires been rotated
according to the
maintenance
schedule?
• The wheel nuts should not be
loose.
Windshield
wipers/rear
window wiper
• The wiper blades should not show
any signs of
cracking, split-
ting, wear, con-
tamination or
deformation.
• The wiper blades should clear the
windshield/rear
window without
streaking or skip-
ping.
Emission inspection
and maintenance (I/M)
programs
Some states have vehicle
emission inspection pro-
grams which include OBD
(On Board Diagnostics)
checks. The OBD system
monitors the operation of
the emission control sys-
tem.
If the malfunction indica-
tor lamp comes on
Your vehicle may not
pass the I/M test in the fol-
lowing situations:

4016-3. Do-it-yourself maintenance
6
Maintenance and care
5Press or of the meter
control switches and select
“TPWS setting”, and then
press .
6 Press or to select
“Setting Unit”.
7 Press or to select the
desired unit and then press
.
Vehicles with 7-inch display
3 Press or of the meter
control switches on the steer-
ing wheel and select .
4 Press or of the meter
control switches and select
“ Vehicle Settings”, and
then press .
5 Press or of the meter
control switches and select
“TPWS setting”, and then
press .
6 Press or to select
“Setting Unit”.
7 Press or to select the
desired unit and then press
.
■Routine tire inflation pressure
checks
The tire pressure warning system
does not replace routine tire inflation
pressure checks. Make sure to
check tire inflation pressure as part
of your routine of daily vehicle
checks.
■Tire inflation pressure
●It may take a few minutes to dis-
play the tire inflation pressure
after the power switch is turned to
ON. It may also take a few min-
utes to display the tire inflation
pressure after infl ation pressure
has been adjusted.
●Tire inflation pressure changes
with temperature.
The displayed values may also be
different from the values mea-
sured using a tire pressure gauge.
■Situations in which the tire
pressure warning system may
not operate properly
●In the following cases, the tire
pressure warning system may not
operate properly.
• If non-genuine Toyota wheels are used.
• A tire has been replaced with a
tire that is not an OE (Original
Equipment) tire.
• A tire has been replaced with a
tire that is not of the specified size.
• Tire chains, etc. are equipped.
• An auxiliary-support ed run-flat tire
is equipped.
• If a window tint that affects the radio wave signals is installed.
• If there is a lot of snow or ice on the vehicle, particularly around the
wheels or wheel housings.
• If the tire inflation pressure is extremely higher than the speci-
fied level.
• If wheels without tire pressure warning valves and transmitters
are used.
• If the ID code on the tire pressure warning valves and transmitters is
not registered in the tire pressure
warning computer.
●Performance may be affected in
the following situations.
• Near a TV tower, electric power plant, gas station, radio station,
large display, airpo rt or other facil-
ity that generates strong radio
waves or electrical noise
• When carrying a portable radio,

4226-3. Do-it-yourself maintenance
driver with a rag.
3Slide the wiper blade to
remove it from the wiper arm.
When installing, rev erse the steps
listed.
■Wiper insert replacement
1 Pull the wiper insert to
remove the claw of the wiper
blade from the stopper, and
pull out the wiper insert. Stopper
Claw
2 Remove the 2 metal plates
from the wiper insert pulled
out, and install the plates to a
new wiper insert.
Make sure that the cutout location
and warp direction of the metal
blades are same as the original.
3Install the wiper insert to the
wiper blade from the side
without the stopper.
4 Secure the stopper of the
wiper insert with the claw of
the wiper blade.
1 Lift up the rear window wiper
arm head cap.
2 Move the wiper blade until a
click sound can be heard and
Rear window wiper
A
B

4246-3. Do-it-yourself maintenance
slide.
7When installing a wiper
blade, reverse the procedure
in step 1.
After installing the wiper blade,
check that the connection is locked.
■Wiper blade and wiper insert
handling
Improper handling may result in
damage to the wiper blades or wiper
insert. If you have any concerns
about replacing the wiper blades or
wiper insert yourself, contact your
Toyota dealer.
NOTICE
■When lifting th e windshield
wipers
●When raising the wiper arms off
the windshield, lift up the driver
side first, and then lift up pas-
senger side. When returning the
wipers to their original position,
return the passenger side first.
●Do not lift a win dshield wiper by
the wiper blade. Otherwise, the
wiper blade may be deformed.
●Do not operate the wiper lever
when the windshield wipers are
lifted. Otherwise, the wind-
shield wipers ma y contact the
hood, possibly resulting in dam-
age to the windshield wipers
and/or hood.
■To prevent damage
●Be careful not to damage the
claws when replacing the wiper
insert.
●After the wiper blade is removed
from the wiper arm, place a
cloth, etc., between the rear
window and wiper arm to pre-
vent damage to the rear win-
dow.
●Be sure not to pull excessively
on the wiper insert or deform its
metal plates.