service TOYOTA xB 2009 Warranties & Maintenance Guides (in English)

Introduction
We’ve Got You Covered2
Transportation Assistance 3
If You Need Assistance 4
Warranty Coverages at a Glance 6
Your Warranties in Detail
General Warranty Provisions 7
New Vehicle Limited Warranty 9
Federal Emission Control Warranty 13
California Emission Control Warranty 19
Tire Limited Warranty 24
Your Responsibilities
Operation and Maintenance 25
Obtaining Warranty Service 27
TABLE OF CONTENTS
1
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f for some reason your ride doesn’t go,
and your Scion must be kept overnight
for warranty-covered repairs, you are
eligible for transportation assistance from
Scion. The Transportation Assistance
Policy applies if your car must be kept
overnight for any of the following reasons:
›The warranty repairs take more than
one day to complete.
›The warrantable condition requires
extensive diagnosis.
›The parts needed for the warranty
repairs are not readily available and your
car is inoperative or unsafe to drive.
TRANSPORTATION ASSISTANCE
The policy does not apply when the war-
ranty repairs can be completed in one day
but the car must be kept overnight due
to dealer or owner scheduling conflicts.
The Transportation Assistance Policy
applies for the duration of the New Vehicle
Limited Warranty to all 2009 model-year
Scions sold and serviced by Authorized
Servicing Dealerships* in the mainland
United States and Alaska.
If you need more info, please contact your
Authorized Servicing Dealership.
3
I
Introduction
*For the purposes of this policy, an Authorized Servicing Dealership
is a Scion dealership or a Toyota dealership.
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oth Scion and your dealership want
to make your Scion ownership
experience easy and convenient.
If you have a problem or concern — either
during or after the warranty period —
please take the following steps to ensure
a quick response:
Step 1
Talk to a dealership manager, such as the
service manager or customer relations
manager. In most cases, you can reach a
satisfactory solution at this step.
Step 2
If you’re not happy with the solution
provided by the dealership, call Scion
Customer Experience at (866) 70-SCION,
or (866) 707-2466. If you are hearing- or
speech-impaired, call (800) 443-4999
(TDD).
To help everything move quickly, please
have the following information at hand
when you call:
›Your Scion’s vehicle identification num-
ber (located on the driver’s side corner
of the dashboard, under the window)
›Current mileage on your vehicle
›Name of your Scion dealership
A Scion customer relations representative
will help you work with the dealership to
find a satisfactory solution.
Step 3
If you’re still not satisfied after pursuing
steps 1 and 2, Scion offers additional
assistance through the Dispute Settlement
Program, a dispute resolution program
administered by the National Center for
Dispute Settlement. The purpose of this
program is to resolve disputes through
arbitration — a process by which two par-
ties authorize an independent third party
to hear and resolve a dispute. The program
is informal and free of charge.
To request that your case be reviewed
through the program, complete the cus-
tomer claim form in the
Owner’s Warranty
Rights Notification
booklet (found in your
glove box) and mail it to:
National Center for Dispute Settlement
P.O. Box 688
Mt. Clemens, MI 48046
IF YOU NEED ASSISTANCE
B
4Introduction
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Who Is the Warrantor
Scion is the warrantor for these limited
warranties. Scion is a marque of Toyota
Motor Sales, U.S.A., Inc., 19001 South
Western Avenue, Torrance, California
90509-2991, a California corporation.
Which Vehicles Are Covered
These warranties apply to all 2009 model-
year xB vehicles registered and normally
operated in the United States, U.S. territo-
ries and Canada. Warranty coverage is
auto matically transferred at no cost to
subsequent vehicle owners.
Multiple Warranty Conditions
This booklet contains warranty terms and
conditions that may vary depending on the
part covered. A warranty for specific parts
or systems, such as the Powertrain
Parts Replacement
Any needed parts replacement will be
made using new or remanufactured parts.
The decision whether a part should be
repaired or replaced will be made by the
Authorized Servicing Dealership and/or
Scion. Parts scheduled to be replaced as
required maintenance are warranted until
their first replacement only.
Authorized Servicing Dealerships
For the purposes of these limited warran -
ties, an Authorized Servicing Dealership is
a Scion dealership or a Toyota dealership.
GENERAL WARRANTY PROVISIONS
Warranty or Emission Performance
Warranty, is governed by the coverage
set forth in that warranty as well as the
General Warranty Provisions.
When Warranty Begins
The warranty period begins on the vehi-
cle’s in-service date, which is the first
date the vehicle is either delivered to an
ultimate purchaser, leased, or used as a
company car or demonstrator.
Repairs Made at No Charge
Repairs and adjustments covered by these
warranties are made at no charge for
parts and labor.
7Your Warranties in Detail
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Restraint Systems Warranty
This warranty covers repairs needed to
correct defects in materials or work man -
ship of any seatbelt or air bag system
supplied by Scion, subject to the excep-
tions indicated under “What Is Not
Covered” on pages 10–12.
Coverage is for 60 months or 60,000 miles,
whichever occurs first.
For vehicles sold and registered in the
state of Kansas, the warranty for seatbelts
and related components is 10 years,
regardless of mileage.
Towing
When your vehicle is inoperable due to fail-
ure of a warranted part, towing service to
the nearest Authorized Servicing Dealer -
ship is covered. This warranty does not cover damage or
failures resulting directly or indirectly from
any of the following:
›Fire, accidents or theft
›Abuse or negligence
›Misuse — for example, racing or
overloading
›Improper repairs
›Alteration or tampering, including
installation of non-Scion Authorized
Accessories
›Lack of or improper maintenance,
including use of fluids other than those
specified in the
Owner’s Manual
›Installation of non-Scion Authorized
Parts
›Airborne chemicals, tree sap, road
debris (including stone chips), rail dust,
salt, hail, floods, wind storms, lightning
and other environmental conditions
›Water contamination
NEW VEHICLE LIMITED WARRANTY
WHAT IS NOT COVERED
10Your Warranties in Detail
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This warranty also does not cover the
following:
Tires
Tires are covered by a separate warranty
provided by the tire manufacturer. See
page 24.
Normal Wear and Tear
Noise, vibration, cosmetic conditions and
other deterioration caused by normal wear
and tear.
Salvage or Total-Loss Vehicles
Any vehicle that has ever been issued a
“salvage” title or similar title under any
state’s law; or has ever been declared a
“total loss” or equivalent by a financial
institution or insurer, such as by payment
for a claim in lieu of repairs because the
cost of repairs exceeded the cash value of
the vehicle. This exclusion does not apply
to the emission control warranties.
Incidental Damages
Incidental or consequential damages
associated with a vehicle failure. Such
damages include but are not limited to
inconvenience; the cost of transportation,
telephone calls and lodging; the loss of
personal or commercial property; and the
loss of pay or revenue.
NEW VEHICLE LIMITED WARRANTY
Maintenance Expense
Normal maintenance services such as:
›Engine tune-ups
›Replacement of fluids and filters
›Lubrication
›Cleaning and polishing
›Replacement of spark plugs and fuses
›Replacement of worn wiper blades,
brake pads/linings and clutch linings
Vehicles With Altered Odometer
Failure of a vehicle on which the odometer
has been altered so that actual vehicle
mileage cannot be readily determined.
11Your Warranties in Detail
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Emission Defect Warranty
Scion warrants that your vehicle:
›Was designed, built and equipped to
conform at the time of sale with applica -
ble federal emissions standards.
›Is free from defects in materials and
workmanship that may cause the vehicle
to fail to meet these standards.
Federal regulations require that this war-
ranty be in effect for two years or 24,000
miles from the vehicle’s in-service date,
whichever occurs first. However, under the
terms of the Basic Warranty, Scion pro-
vides coverage of three years or 36,000
miles, whichever occurs first. Specific
com ponents may have longer coverage
under the terms of the Powertrain
Warranty. Additionally, components
marked “8/80” in the parts list on pages
14–15 have coverage of eight years or
80,000 miles, whichever occurs first. This warranty is in effect for two years or
24,000 miles from the vehicle’s in-service
date, whichever occurs first. Additionally,
components marked “8/80” in the parts
list on pages 14–15 have coverage of eight
years or 80,000 miles, whichever occurs
first.
WHAT IS COVERED AND
HOW LONG
FEDERAL EMISSION CONTROL WARRANTY
Emission Performance Warranty
Some states and localities have estab-
lished vehicle inspection and maintenance
(I/M) programs to encourage proper vehi-
cle maintenance. If an EPA-approved I/M
program is in force in your area, you are
eligible for Emission Performance
Warranty coverage.
Under the terms of the Emission Perfor
-
mance Warranty and federal regulations,
Scion will make all necessary repairs if
both of the following occur:
›Your vehicle fails to meet applicable
emissions standards as determined by
an EPA-approved emissions test.
›This failure results or will result in some
penalty to you — such as a fine or denial
of the right to use your vehicle — under
local, state or federal law.
13Your Warranties in Detail
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Exhaust Gas Recirculation (EGR)
System
›EGR gas temperature sensor
›EGR valve
›Associated parts
Ignition System
›Distributor and internal parts
›Ignition coil and ignitor
›Ignition wires
›Spark plugs*
Positive Crankcase Ventilation
(PCV) System
›Oil filler cap
›PCV valve or orifice You are responsible for performance of
the required maintenance indicated in
the
Owner’s Manualand the Scheduled
Maintenance Guide
. Scion will not deny a
warranty claim solely because you do not
have records to show that you maintained
your vehicle. However, any failure or non-
compliance caused by lack of maintenance
is not covered by this warranty.
When maintenance and repairs are paid
for by you, these services may be per-
formed by you or by any automotive
service provider you choose. Scion will
not deny a warranty claim solely because
you used a service provider other than
an Authorized Servicing Dealership for
maintenance and repairs. However, any
failure or noncompliance caused by im -
proper maintenance or repairs is not
covered by this warranty.
MAINTENANCE
FEDERAL EMISSION CONTROL WARRANTY
Other Parts Used in Systems
Listed
›Data link connector (8/80)
›Hoses, clamps, fittings, tubing and
mounting hardware
›Malfunction indicator light and bulb
(8/80)
›Pulleys, belts and idlers
›Sealing gaskets and devices
›Sensors, solenoids, switches and valves
15Your Warranties in Detail
*Warranted until first required maintenance under terms of the California Emission Control Warranty.
8/80 = Covered for eight years or 80,000 miles, whichever occurs first.
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To ensure optimum performance and
maintain the quality built into your vehicle’s
emission control systems, Scion recom-
mends the use of Scion Authorized Parts
when servicing or repairing the systems.
Warranty coverage is not dependent
upon the use of any particular brand of
replacement parts, and you may elect
to use non–Scion Authorized Parts for
maintenance and repairs. However, use
of replacement parts that are not equiva -
lent in quality to Scion Authorized Parts
may impair the effectiveness of the emis-
sion control systems. If you use replacement parts that have
maintenance or replacement schedules
different from those of Scion Authorized
Parts, you must follow the maintenance
and replacement schedules for the parts
you are using. In addition, you should
ensure that such parts are warranted by
their manufacturers to be equivalent to
Scion Authorized Parts.
If your vehicle fails an EPA-approved emis-
sions test, you may make a claim under
the Emission Performance Warranty. To
do so, take your vehicle to an Authorized
Servicing Dealership and present a copy
of the emissions test report. Also, take
your maintenance records in case they
are needed.
If your claim qualifies for coverage, the
dealership will repair your vehicle within
30 days (unless a shorter period is required
by law). If your claim is denied, Scion will
notify you in writing of the reason within
the same period. If we fail to do so, we will
repair your vehicle free of charge. The only
exceptions allowed are when you request
or agree to a delay, or when a delay is
caused by factors beyond the control of
Scion or the dealership.
For information on how to obtain service
under the Emission Defect Warranty, see
page 27, “Obtaining Warranty Service.”
FEDERAL EMISSION CONTROL WARRANTY
REPLACEMENT PARTS
IF YOUR VEHICLE FAILS
AN EMISSIONS TEST
16Your Warranties in Detail
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We (the dealership) want you to know that
at the time your new Scion vehicle is being
delivered:
1) On the basis of written notification fur- nished by Scion, we have knowledge
that the vehicle is covered by an EPA
Certificate of Conformity.
2) We have visually inspected those emis- sion control devices or portions thereof
that are visible without removing or
adjusting any components or systems,
emissions-related or otherwise. On the
basis of this inspec tion, there are no
apparent deficiencies in the installation
of emission control devices by Scion.
(For purposes of this certificate, “emis-
sion control devices” is limited to
devices installed on a vehicle for the
sole or primary purpose of controlling
emissions and which were not in gener-
al use before 1968.) 3) We have performed all emission control
system preparations required by Scion
prior to the sale of the vehicle as set
forth in Scion’s current pre-delivery
service manual.
4) Except as may be provided in Paragraph 5, if this vehicle fails an EPA-approved
emissions test within three months or
4,000 miles (whichever comes first) of
delivery to the ultimate purchaser, and
the vehicle has been main tained and
used in accordance with the written
instructions for proper mainte nance
and use, Scion will remedy the noncon-
formity free of charge under the terms
of the Emission Performance Warranty.
5) If vehicle was used as a company car or demonstrator, check box and complete
the following:
■■ The vehicle with which this statement
is delivered was placed into service as a company car or demonstrator
prior to delivery. The Emission
Performance Warranty period com-
menced on the date the vehicle was
first placed into service, which was:
Month Day Year
Note:
The dealership makes no represen-
tation or warranty that the emission
control system or any part thereof is with-
out defect or that the system will perform
properly. The Emission Performance
Warranty referred to in Paragraph 4 and
furnished with the vehicle is solely that of
the manufacturer.
This statement is required by section 207
of the Clean Air Act (42 U.S.C. 7541) and
the EPA regulations issued thereunder.
Dealership Name
FEDERAL EMISSION CONTROL WARRANTY
DEALER CERTIFICATE
18Your Warranties in Detail
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