mileage TOYOTA xB 2013 Warranties & Maintenance Guides (in English)

B
oth Scion and your dealership
want to make your Scion
ownership experience easy and
convenient. If you have a problem or
concern — either during or after the
warranty period — please take the
following steps to ensure a quick
response:
Step 1
Talk to a dealership manager, such as
the service manager or customer
relations manager. In most cases, you
can reach a satisfactory solution at this
step.
Step 2
If you’re not happy with the solution
provided by the dealership, call Scion
Customer Experience at (866)
70-SCION, or (866) 707-2466.
To help everything move quickly, please
have the following information at hand
when you call:
>Your Scion’s vehicle identification
number (located on the driver’s side
corner of the dashboard, under the
window)
>Current mileage on your vehicle
>Name of your Scion dealership
A Scion customer relations
representative will help you work with
the dealership to find a satisfactory
solution.
Step 3
If you’re still not satisfied after
pursuing steps 1 and 2, Scion offers
additional assistance through the
Dispute Settlement Program, a dispute
resolution program administered by the
National Center for Dispute
Settlement. The purpose of this
program is to resolve disputes through
arbitratio n—aprocessbywhich two
parties authorize an independent third
party to hear and resolve a dispute. The
program is informal and free of charge.
To request that your case be reviewed
through the program, complete the
customer claim form in theOwner’s
Warranty Rights Notificationbooklet
(found in your glove box) and mail it to:
National Center for Dispute Settlement
P.O. Box 688
Mt. Clemens, MI 48046
If your customer claim form is missing,
call Scion Customer Experience at
(866) 70-SCION, or (866) 707-2466.
When you call, be sure to have your
vehicle identification number, your
current mileage and the names of your
selling and servicing dealerships.
IF YOU NEED ASSISTANCE
INTRODUCTION
Introduction4Enfocus Software - Customer Support

WHAT IS COVERED AND
HOW LONG
Basic Warranty
This warranty covers repairs and
adjustments needed to correct defects
in materials or workmanship of any
part supplied by Scion, subject to the
exceptions indicated under “What Is
Not Covered” on pages 14-15.
Coverage is for 36 months or
36,000 miles, whichever occurs first,
with the exception of wheel alignment
and wheel balancing, which are
covered for 12 months or 20,000 miles,
whichever occurs first.
Powertrain Warranty
This warranty covers repairs needed to
correct defects in materials or
workmanship of any component listed
in the next two columns and supplied
by Scion, subject to the exceptions
indicated under “What Is Not Covered”
on pages 14-15.
Coverage is for 60 months or
60,000 miles, whichever occurs first.
Engine
Cylinder block and head and all
internal parts, timing gears and
gaskets, timing chain/belt and cover,
flywheel, valve covers, oil pan, oil
pump, engine mounts, turbocharger
housing and all internal parts, super
charger housing and all internal parts,
engine control computer, water pump,
fuel pump, seals and gaskets.
Transmission and Transaxle
Case and all internal parts, torque
converter, clutch cover, transmission
mounts, transfer case and all internal
parts, engine control computer, seals
and gaskets.
Front-Wheel-Drive System
Final drive housing and all internal
parts, axle shafts, drive shafts,
constant velocity joints, front hub and
bearings, seals and gaskets.
Rear-Wheel-Drive System
Axle housing and all internal parts,
propeller shafts, U-joints, axle shafts,
drive shafts, bearings, supports, seals
and gaskets.
Corrosion Perforation
Warranty
This warranty covers repair or
replacement of any original body panel
that develops perforation from
corrosion (rust-through), subject to the
exceptions indicated under “What Is
Not Covered” on pages 14-15.
Coverage is for 60 months, regardless
of mileage.
For information on how to protect your
vehicle from corrosion, see the section
entitled “Corrosion Prevention and
Appearance Care” in theOwner’s
Manual.
NEW VEHICLE LIMITED WARRANTY
WARRANTY
Your Warranties in Detail13Enfocus Software - Customer Support

Restraint Systems Warranty
This warranty covers repairs needed to
correct defects in materials or
workmanship of any seatbelt or air bag
system supplied by Scion, subject to
the exceptions indicated under “What Is
Not Covered” on pages 14-15.
Coverage is for 60 months or
60,000 miles, whichever occurs first.
For vehicles sold and registered in the
state of Kansas, the warranty for
seatbelts and related components is
10 years, regardless of mileage.
Towing
When your vehicle is inoperable due to
failure of a warranted part, towing
service to the nearest Authorized
Servicing Dealership is covered.
WHAT IS NOT COVERED
This warranty does not cover damage
or failures resulting directly or
indirectly from any of the following:
>Fire, accidents or theft
>Abuse or negligence
>Misuse — for example, racing or
overloading
>Improper repairs
>Alteration or tampering, including
installation of non-Scion Authorized
Accessories
>Lack of or improper maintenance,
including use of fluids other than
those specified in theOwner’s
Manual
>Installation of non-Scion Authorized
Parts
>Airborne chemicals, tree sap, road
debris (including stone chips), rail
dust, salt, hail, floods, wind storms,
lightning and other environmental
conditions
>Water contamination
This warranty also does not cover the
following:
Tires
Tires are covered by a separate
warranty provided by the tire
manufacturer. See page 28.
Normal Wear and Tear
Noise, vibration, cosmetic conditions
and other deterioration caused by
normal wear and tear.
NEW VEHICLE LIMITED WARRANTY
WARRANTY
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Maintenance Expense
Normal maintenance services such as:
>Engine tune-ups
>Replacement of fluids and filters
>Lubrication
>Cleaning and polishing
>Replacement of spark plugs and
fuses
>Replacement of worn wiper blades,
brake pads/linings and clutch
linings
Vehicles With Altered
Odometer
Failure of a vehicle on which the
odometer has been altered so that
actual vehicle mileage cannot be
readily determined.
Salvage or Total-Loss
Vehicles
Any vehicle that has ever been issued a
“salvage” title or similar title under any
state’s law; or has ever been declared a
“total loss” or equivalent by a financial
institution or insurer, such as by
payment for a claim in lieu of repairs
because the cost of repairs exceeded
the cash value of the vehicle. This
exclusion does not apply to the
emission control warranties.
Incidental Damages
Incidental or consequential damages
associated with a vehicle failure. Such
damages include but are not limited to
inconvenience; the cost of
transportation, telephone calls and
lodging; the loss of personal or
commercial property; and the loss of
pay or revenue.
Disclaimer of Extra Expenses and
Damages
The performance of necessary
repairs and adjustments is the
exclusive remedy under this
warranty or any implied warranty.
Scion does not authorize any person
to create for it any other obligation
or liability in connection with this
vehicle. Scion shall not be liable for
incidental or consequential
damages resulting from breach of
this written warranty or any implied
warranty. Any implied warranty of
merchantability or fitness for a
particular purpose is limited to the
duration of this written warranty,
except in states where this
limitation is not allowed.
NEW VEHICLE LIMITED WARRANTY
WARRANTY
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GENERAL INFORMATION
You are responsible for ensuring that
your Scion is operated and maintained
according to the instructions in the
Owner’s Manualand this booklet.
You should keep detailed records of
vehicle maintenance, since under some
circumstances they may be required for
warranty coverage. These records
should include date of service, mileage
at time of service and a description of
service performed and/or parts
installed. For your convenience, a
maintenance log is included in this
booklet. If you sell your vehicle, you
should give your maintenance records
to the new owner.
Scion will not deny a warranty claim
solely because you do not have records
to show that you maintained your
vehicle. However, damage or failures
caused by improper maintenance or
lack of maintenance are not covered
under warranty.
WHERE TO GO FOR
MAINTENANCE
You may have maintenance performed
on your vehicle by any qualified person
or facility. However, Scion recommends
having maintenance performed by an
Authorized Servicing Dealership.
Technicians at Authorized Servicing
Dealerships are specially trained to
maintain and repair Scion vehicles.
They stay current on the latest service
information through Scion technical
bulletins, service publications and
training courses. Many are also
factory-certified. That means they have
passed rigorous exams through both
Scion and the National Institute for
Automotive Service Excellence.
You can be confident you’re getting the
best possible service for your vehicle
when you take it to an Authorized
Servicing Dealer ship. Plus, an
Authorized Servicing Dealership will
always use Scion Authorized Parts
designed specifically for your vehicle.
OPERATION AND MAINTENANCE
WARRANTY
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N
ow that you’ve got your Scion
on the road, you want to make
sure it keeps going. That’s
where scheduled maintenance comes
in. Taking your car in for regular service
will help your ride run better and last
longer. It will keep your repair bills
down too.
This booklet makes it easy to keep your
Scion running smoothly. It lists all the
factory-recommended services and
tells you when your vehicle needs
them. Be sure to look this booklet over
carefully and keep it in your glove box.
Do what it says and your Scion should
be happy for many miles to come.
Put it In Writing
To help you keep track of your Scion’s
service history, each maintenance
chart in this booklet includes:
>Boxes to check for each service
item performed
>Space for the maintenance provider
to include a service verification
stamp
>Space to write the date and mileage
that service is performed
Documenting your service history may
make your car worth more when you’re
ready to sell. There’s a reason smart
people write things down.
In addition to scheduled
maintenance, your vehicle requires
general maintenance such as fluid
checks and visual inspections.
These procedures are explained in
the “Vehicle Maintenance and Care”
section of theOwner’s Manual.To
help keep your Scion out of trouble,
be sure to perform these
procedures regularly.
Scion is a marque of Toyota Motor
Sales, U.S.A., Inc.
KEEP YOUR RIDE RUNNING
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IMPORTANT
MAINTENANCE
INFORMATION
It is especially important to regularly
replace the engine oil and oil filter.
Failure to do so can cause oil gelling,
which can result in severe damage to
your vehicle and require costly repairs
that are not covered by the New
Vehicle Limited Warranty.
Maintenance Records
To make sure your warranty coverage
stays intact, you need to maintain your
Scion according to the
recommendations in this booklet. You
should keep records of vehicle
maintenance, including date and
mileage at time of service and a
description of service items performed
and parts installed. The scheduled
maintenance log can help you keep
track of this information. If you sell
your car, be sure to give your
maintenance records to the new owner.
Scion will not deny a warranty claim
solely because you don’t have records
to show that you maintained your
vehicle. However, damage or failures
caused by lack of proper maintenance
are not covered under warranty.
Maintenance Providers
You can have maintenance and repair
services done by any automotive
service provider you choose, or you can
do them yourself. Scion won’t deny a
warranty claim solely because you used
a service provider other than a Scion
dealership for maintenance and
repairs. However, damage or failures
caused by improper maintenance or
repairs are not covered under warranty.
NOTE: Only Scion dealerships and
Toyota dealerships are authorized to
provide warranty service/repairs for
your Scion.
Dealer-Recommended
Maintenance
Your dealer may recommend more
frequent maintenance intervals or
more maintenance services than those
listed in the scheduled maintenance
log. These additional services are not
required to maintain your warranty
coverage. Ask your dealer to explain
any recommended maintenance not
included in the scheduled maintenance
log.
For a complete description of Scion
warranty coverages, see the
Warranty Information portion of this
booklet.
MAINTENANCE & SCION WARRANTY COVERAGE
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Miles or Months?
Scion recommends obtaining
scheduled maintenance for your vehicle
every 5,000 miles or six months,
whichever comes first.
For example:
>If you drive 5,000 miles in less than
six months, you should obtain
maintenance at 5,000 miles- don’t
wait until six months.
>If at six months you have driven less
than 5,000 miles, you should obtain
maintenance at six months- don’t
wait until 5,000 miles.
Be sure to keep an eye on your mileage
so that you obtain maintenance when
recommended. If you are a low-mileage
driver, mark your calendar to remind
yourself to obtain maintenance every
six months.
Special Operating Conditions
In addition to standard maintenance
items, the maintenance log indicates
services that should be performed on
vehicles that are driven under
especially demanding conditions.
These “special operating conditions”
and their required maintenance items
are clearly indicated in each chart.
NOTE: You should perform these
additional maintenance services if
you driveprimarilyunder any of the
special operating conditions
indicated. If you drive only
occasionally under these
conditions, it is not necessary to
perform the additional services.
Engine Oil Selection
Please refer to your Owner’s Manual
for the specific oil viscosity rating
recommended for your vehicle/engine
type.
SuperChrome and Alloy
Wheel Care
If you purchased genuine Toyota
accessory Aluminum Alloy Wheels,
follow these cleaning guidelines to
maintain the appearance of your alloy
wheels:
>If wheels are hot, wait for them to
cool before washing.
>Use a soft sponge or cotton cloth to
apply the same mild car-wash soap
as used for the vehicle body. Quickly
rinse off with water. Use a soft cloth
to apply the same car wax as used
for the vehicle body.
>DO NOT USE: Any kind of chemical
based cleaners, alcohol, solvents,
gasoline, steam cleaners, scouring
pads, wire brushes, or coarse
abrasives to clean your wheels.
USING THE MAINTENANCE LOG CHARTS
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5,000 miles or 6 months
Check installation of driver’s floor mat Inspect and adjust all fluid levels Replace engine oil and oil filter1
Rotate tires Visually inspect brake linings/drumsand brake pads/discs
Additional Maintenance Items for
Special Operating Conditions2
Driving on dirt roads or dusty roads: Inspect ball joints and dust covers Inspect drive shaft boots Inspect engine air filter Inspect steering linkage and boots Tighten nuts and bolts on chassis and body
Driving while towing, using a car-top carrier, or heavy vehicle loading4: Tighten nuts and bolts on chassis and body
DEALERSERVICEVERIFICATION:
DAT E:
MILEAGE:
10,000 miles or 12 months
Check installation of driver’s floor mat Inspect and adjust all fluid levels Replace engine oil and oil filter1
Rotate tires Visually inspect brake linings/drumsand brake pads/discs
Additional Maintenance Items for
Special Operating Conditions2
Driving on dirt roads or dusty roads: Inspect ball joints and dust covers Inspect drive shaft boots Inspect engine air filter Inspect steering linkage and boots Tighten nuts and bolts on chassis and body
Driving while towing, using a car-top carrier, or heavy vehicle loading4: Tighten nuts and bolts on chassis and body
DEALERSERVICEVERIFICATION:
DAT E:
MILEAGE:
MAINTENANCE LOG
MAINTENANCE
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15,000 miles or 18 months
Check installation of driver’s floor mat Inspect and adjust all fluid levels Replace engine oil and oil filter1
Rotate tires Visually inspect brake linings/drums and brake pads/discs
Inspect the following:
__ Ball joints and dust covers __ Brake lines and hoses__ Drive shaft boots__ Engine coolant3
__ Exhaust pipes and mountings__ Radiator and condenser__ Steering gear box__ Steering linkage and boots
Note:Driving in heavy traffic, on dirt roads or in urban, dusty or desert areas may shorten the life of the cabin air filter. Replacement may be needed if younotice reduced air flow from the air conditioner and heater or if the windows fogeasily when you use theFreshmode. Consult your dealer if any of theseconditions occur.
Additional Maintenance Items for Special Operating Conditions2
Driving on dirt roads or dusty roads: Inspect engine air filter Tighten nuts and bolts on chassis and body
Driving while towing, using a car-top carrier, or heavy vehicle loading4: Tighten nuts and bolts on chassis and body
DEALERSERVICEVERIFICATION:
DAT E:
MILEAGE:
1Reset the oil replacement reminder light (“MAINT REQD”) or the message “OIL MAINTENANCE REQUIRED” on the multi-information display after maintenance at every 5,000 miles.2Perform these service items only if you drive primarily under the conditions indicated.3Refer to “Engine Coolant” in the “Explanation of Maintenance Items” section in the back of this guide formore information.4Not all vehicles are designed for towing. Refer to your Vehicle Owner’s Manual for details.
MAINTENANCE LOG
MAINTENANCE
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