window TOYOTA xB 2013 Warranties & Maintenance Guides (in English)

B
oth Scion and your dealership
want to make your Scion
ownership experience easy and
convenient. If you have a problem or
concern — either during or after the
warranty period — please take the
following steps to ensure a quick
response:
Step 1
Talk to a dealership manager, such as
the service manager or customer
relations manager. In most cases, you
can reach a satisfactory solution at this
step.
Step 2
If you’re not happy with the solution
provided by the dealership, call Scion
Customer Experience at (866)
70-SCION, or (866) 707-2466.
To help everything move quickly, please
have the following information at hand
when you call:
>Your Scion’s vehicle identification
number (located on the driver’s side
corner of the dashboard, under the
window)
>Current mileage on your vehicle
>Name of your Scion dealership
A Scion customer relations
representative will help you work with
the dealership to find a satisfactory
solution.
Step 3
If you’re still not satisfied after
pursuing steps 1 and 2, Scion offers
additional assistance through the
Dispute Settlement Program, a dispute
resolution program administered by the
National Center for Dispute
Settlement. The purpose of this
program is to resolve disputes through
arbitratio n—aprocessbywhich two
parties authorize an independent third
party to hear and resolve a dispute. The
program is informal and free of charge.
To request that your case be reviewed
through the program, complete the
customer claim form in theOwner’s
Warranty Rights Notificationbooklet
(found in your glove box) and mail it to:
National Center for Dispute Settlement
P.O. Box 688
Mt. Clemens, MI 48046
If your customer claim form is missing,
call Scion Customer Experience at
(866) 70-SCION, or (866) 707-2466.
When you call, be sure to have your
vehicle identification number, your
current mileage and the names of your
selling and servicing dealerships.
IF YOU NEED ASSISTANCE
INTRODUCTION
Introduction4Enfocus Software - Customer Support

15,000 miles or 18 months
Check installation of driver’s floor mat Inspect and adjust all fluid levels Replace engine oil and oil filter1
Rotate tires Visually inspect brake linings/drums and brake pads/discs
Inspect the following:
__ Ball joints and dust covers __ Brake lines and hoses__ Drive shaft boots__ Engine coolant3
__ Exhaust pipes and mountings__ Radiator and condenser__ Steering gear box__ Steering linkage and boots
Note:Driving in heavy traffic, on dirt roads or in urban, dusty or desert areas may shorten the life of the cabin air filter. Replacement may be needed if younotice reduced air flow from the air conditioner and heater or if the windows fogeasily when you use theFreshmode. Consult your dealer if any of theseconditions occur.
Additional Maintenance Items for Special Operating Conditions2
Driving on dirt roads or dusty roads: Inspect engine air filter Tighten nuts and bolts on chassis and body
Driving while towing, using a car-top carrier, or heavy vehicle loading4: Tighten nuts and bolts on chassis and body
DEALERSERVICEVERIFICATION:
DAT E:
MILEAGE:
1Reset the oil replacement reminder light (“MAINT REQD”) or the message “OIL MAINTENANCE REQUIRED” on the multi-information display after maintenance at every 5,000 miles.2Perform these service items only if you drive primarily under the conditions indicated.3Refer to “Engine Coolant” in the “Explanation of Maintenance Items” section in the back of this guide formore information.4Not all vehicles are designed for towing. Refer to your Vehicle Owner’s Manual for details.
MAINTENANCE LOG
MAINTENANCE
Maintenance Log37Enfocus Software - Customer Support

45,000 miles or 54 months
Check installation of driver’s floor mat Inspect and adjust all fluid levels Replace engine oil and oil filter1
Rotate tires Visually inspect brake linings/drums and brake pads/discs
Inspect the following:
__ Ball joints and dust covers __ Brake lines and hoses__ Drive shaft boots__ Engine coolant3
__ Exhaust pipes and mountings__ Radiator and condenser__ Steering gear box__ Steering linkage and boots
Note:Driving in heavy traffic, on dirt roads or in urban, dusty or desert areas may shorten the life of the cabin air filter. Replacement may be needed if younotice reduced air flow from the air conditioner and heater or if the windows fogeasily when you use theFreshmode. Consult your dealer if any of theseconditions occur.
Additional Maintenance Items for Special Operating Conditions2
Driving on dirt roads or dusty roads: Inspect engine air filter Tighten nuts and bolts on chassis and body
Driving while towing, using a car-top carrier, or heavy vehicle loading:4: Tighten nuts and bolts on chassis and body
DEALERSERVICEVERIFICATION:
DAT E:
MILEAGE:
1Reset the oil replacement reminder light (“MAINT REQD”) or the message “OIL MAINTENANCE REQUIRED” on the multi-information display after maintenance at every 5,000 miles.2Perform these service items only if you drive primarily under the conditions indicated.3Refer to “Engine Coolant” in the “Explanation of Maintenance Items” section in the back of this guide formore information.4Not all vehicles are designed for towing. Refer to your Vehicle Owner’s Manual for details.
MAINTENANCE LOG
MAINTENANCE
Maintenance Log41Enfocus Software - Customer Support

75,000 miles or 90 months
Check installation of driver’s floor mat Inspect and adjust all fluid levels Replace engine oil and oil filter1
Rotate tires Visually inspect brake linings/drums and brake pads/discs
Inspect the following:
__ Ball joints and dust covers __ Brake lines and hoses__ Drive belts__ Drive shaft boots__ Engine coolant3
__ Exhaust pipes and mountings__ Radiator and condenser__ Steering gear box__ Steering linkage and boots
Note:Driving in heavy traffic, on dirt roads or in urban, dusty or desert areas may shorten the life of the cabin air filter. Replacement may be needed if younotice reduced air flow from the air conditioner and heater or if the windows fogeasily when you use theFreshmode. Consult your dealer if any of theseconditions occur.
Additional Maintenance Items for Special Operating Conditions2
Driving on dirt roads or dusty roads: Inspect engine air filter Tighten nuts and bolts on chassis and body
Driving while towing, using a car-top carrier, or heavy vehicle loading4: Tighten nuts and bolts on chassis and body
DEALERSERVICEVERIFICATION:
DAT E:
MILEAGE:
1Reset the oil replacement reminder light (“MAINT REQD”) or the message “OIL MAINTENANCE REQUIRED” on the multi-information display after maintenance at every 5,000 miles.2Perform these service items only if you drive primarily under the conditions indicated.3Refer to “Engine Coolant” in the “Explanation of Maintenance Items” section in the back of this guide formore information.4Not all vehicles are designed for towing. Refer to your Vehicle Owner’s Manual for details.
MAINTENANCE LOG
MAINTENANCE
Maintenance Log45Enfocus Software - Customer Support

105,000 miles or 126 months
Check installation of driver’s floor mat Inspect and adjust all fluid levels Replace engine oil and oil filter1
Rotate tires Visually inspect brake linings/drums and brake pads/discs
Inspect the following:
__ Ball joints and dust covers __ Brake lines and hoses__ Drive belts__ Drive shaft boots__ Engine coolant4
__ Exhaust pipes and mountings__ Radiator and condenser__ Steering gear box__ Steering linkage and boots
Note:Driving in heavy traffic, on dirt roads or in urban, dusty or desert areas may shorten the life of the cabin air filter. Replacement may be needed if younotice reduced air flow from the air conditioner and heater or if the windows fogeasily when you use theFreshmode. Consult your dealer if any of theseconditions occur.
Additional Maintenance Items for Special Operating Conditions2
Driving on dirt roads or dusty roads: Inspect engine air filter Tighten nuts and bolts on chassis and body
Driving while towing, using a car-top carrier, or heavy vehicle loading5: Tighten nuts and bolts on chassis and body
DEALERSERVICEVERIFICATION:
DAT E:
MILEAGE:
1Reset the oil replacement reminder light (“MAINT REQD”) or the message “OIL MAINTENANCE REQUIRED” on the multi-information display after maintenance at every 5,000 miles.2Perform these service items only if you drive primarily under the conditions indicated.3Initial replacement at 100,000 miles/120 months. Replace every 50,000 miles/60 months thereafter. Refer to “EngineCoolant” in the “Explanation of Maintenance Items” section in the back of this guide for more information.4Refer to “Engine Coolant” in the “Explanation of Maintenance Items” section in the back of this guide formore information.5Not all vehicles are designed for towing. Refer to your Vehicle Owner’s Manual for details.
MAINTENANCE LOG
MAINTENANCE
Maintenance Log49Enfocus Software - Customer Support