TOYOTA xD 2012 Warranties & Maintenance Guides (in English)

W
elcome to Scion. You’ve joined
a select group of car buyers:
people who want a vehicle
that sets them apart from the crowd.
We created the car, but you made it
your own — reflecting your life and your
own sense of style.
Of course, quality and reliability are just
as important as a stylish ride. After all,
if the ride doesn’t go, what’s the point?
Which is the point of Scion’s excellent
warranty coverage. We stand behind
the quality of our vehicles. This booklet
tells you just how much.
Your satisfaction is really important to
us, so occasionally we may create a
special policy adjustment to pay for
certain repairs that are no longer
covered by warranty. When we do this,
we mail details to the owners we have
on record. That’s why it’s important to
send in the card at the back of this
booklet if you move or if you bought
your Scion from a previous owner. Just
tear out the card and drop it in the
mail; you don’t even have to put a
stamp on it.
We want you to be confident that your
ride will keep you on the road — and
that Scion will keep you covered when
you need it. We think you’ll feel pretty
good about that after taking a look at
this booklet. Again, welcome to Scion!This booklet describes the terms of
Scion warranty coverage as well as
general owner responsibilities. The
scheduled maintenance section
describes your vehicle’s
maintenance requirements. Be sure
to look it over pretty carefully, since
proper maintenance is required to
ensure that warranty coverage
remains intact.
All the info in this booklet is the latest
available at the time of publication and,
with the exception of the emission
control warranties, is subject to change
without notice.
Scion is a marque of Toyota Motor
Sales, U.S.A., Inc.
WE’VE GOT YOU COVERED
1
2012(SXD)2012(SXD)

WARRANTY INFORMATION
Introduction
We’ve Got You Covered1
The Immobilizer Key3
Transportation Assistance6
If You Need Assistance7
Warranty Coverages at a Glance9
Your Warranties in Detail
General Warranty Provisions10
New Vehicle Limited Warranty12
Federal Emission Control Warranty16
California Emission Control Warranty22
Tire Limited Warranty27
Your Responsibilities
Operation and Maintenance28
Obtaining Warranty Service30
TABLE OF CONTENTS
2

MAINTENANCE INFORMATION
Introduction
The Importance of Scheduled Maintenance31
Keep Your Ride Running32
Maintenance & Scion Warranty Coverage33
Maintenance Log
Using the Maintenance Log Charts34
Maintenance Log36
Explanation of Maintenance Items52
Vehicle Identification56
TABLE OF CONTENTS
3

THE NEW WORLD OF
ANTI-THEFT
TECHNOLOGY
This Scion vehicle may be equipped
with an electronic “immobilizer”
anti-theft system. When the key is
inserted into the ignition switch it
transmits an electronic code to an
immobilizer computer. The engine will
only start if the code in the key matches
the code in the immobilizer. If the code
does not match, the immobilizer
disables the ignition and fuel systems.
While an exact physical copy of the key
will open the door and allow retrieval of
items locked in the vehicle, it won’t
start the vehicle unless the key has the
same code as the immobilizer.
SECURITY
For security purposes, access to key
codes and service procedures for
electronically registering replacement
keys is restricted. Only an Authorized
Servicing Dealership* or certain
bonded/registered independent
locksmiths can generate replacement
keys.
* For the purposes of this system, an Authorized Servicing Dealership is a Scion dealership or a
Toyota dealership.
THE IMMOBILIZER KEY
WARRANTY
4

REPLACING THE KEY
Upon purchase, each vehicle should
have two master keys, one valet key
and an aluminum tag with a key-code
imprinted on it.
To generate a fully functional
replacement key (one that will both
open the doors and start the engine),
one of the master keys is required. To
make a key that will open the door for
retrieval of items locked inside the
vehicle, the valet key or aluminum
key-code tag can be used. If a master
key or the aluminum key-code tag is
not available, an Authorized Servicing
Dealership or certain registered
locksmiths can obtain the key code
from a restricted-access database.
These businesses can also access a
service utility to reprogram the
immobilizer if all registered master
keys have been lost. If an Authorized
Servicing Dealership is not available,
please refer towww.aloa.orgto find a
bonded/registered locksmith who
performs high security key service.
KEEPING THE KEY SAFE
Replacing an immobilizer key may be
costly. It is advisable to keep a spare
master key and the aluminum key-code
tag in a safe place. If you record the
key-code in more than one place, do
not record it in a way that can be easily
identified and associated with the
vehicle. For example, don’t leave the
code somewhere that can be accessed
by a valet. It is wise to keep a copy of
the key-code outside of the vehicle.
If the vehicle was delivered with less
than all three keys and the aluminum
key-code tag, consider having an
Authorized Servicing Dealership or a
qualified independent automotive
locksmith make a duplicate key before
you need it.
THE IMMOBILIZER KEY
WARRANTY
5

I
f for some reason your ride doesn’t
go, and your Scion must be kept
overnight for warranty-covered
repairs, you are eligible for
transportation assistance from Scion.
The Transportation Assistance Policy
applies if your car must be kept
overnight for any of the following
reasons:
>The warranty repairs take more
than one day to complete.
>The warrantable condition requires
extensive diagnosis.
>The parts needed for the warranty
repairs are not readily available and
your car is inoperative or unsafe to
drive.
The policy does not apply when the
warranty repairs can be completed in
one day but the car must be kept
overnight due to dealer or owner
scheduling conflicts.
The Transportation Assistance Policy
applies for the duration of the New
Vehicle Limited Warranty to all 2012
model-year Scions sold and serviced by
Authorized Servicing Dealerships* in
the mainland United States and Alaska.
If you need more info, please contact
your Authorized Servicing Dealership.*
* For the purposes of this policy, an Authorized Servicing Dealership is a Scion dealership or a
Toyota dealership.
TRANSPORTATION ASSISTANCE
WARRANTY
6

B
oth Scion and your dealership
want to make your Scion
ownership experience easy and
convenient. If you have a problem or
concern — either during or after the
warranty period — please take the
following steps to ensure a quick
response:
Step 1
Talk to a dealership manager, such as
the service manager or customer
relations manager. In most cases, you
can reach a satisfactory solution at this
step.
Step 2
If you’re not happy with the solution
provided by the dealership, call Scion
Customer Experience at (866)
70-SCION, or (866) 707-2466.
To help everything move quickly, please
have the following information at hand
when you call:
>Your Scion’s vehicle identification
number (located on the driver’s side
corner of the dashboard, under the
window)
>Current mileage on your vehicle
>Name of your Scion dealership
A Scion customer relations
representative will help you work with
the dealership to find a satisfactory
solution.
Step 3
If you’re still not satisfied after
pursuing steps 1 and 2, Scion offers
additional assistance through the
Dispute Settlement Program, a dispute
resolution program administered by the
National Center for Dispute
Settlement. The purpose of this
program is to resolve disputes through
arbitration—aprocessbywhich two
parties authorize an independent third
party to hear and resolve a dispute. The
program is informal and free of charge.
To request that your case be reviewed
through the program, complete the
customer claim form in the
Owner’s
Warranty Rights Notification
booklet
(found in your glove box) and mail it to:
National Center for Dispute Settlement
P.O. Box 688
Mt. Clemens, MI 48046
If your customer claim form is missing,
call Scion Customer Experience at
(866) 70-SCION, or (866) 707-2466.
When you call, be sure to have your
vehicle identification number, your
current mileage and the names of your
selling and servicing dealerships.
IF YOU NEED ASSISTANCE
WARRANTY
7

California residents:Scion offers you
assistance through an arbitration
program called the California Dispute
Settlement Program (CDSP). A
brochure about the program is found in
your glove box. For additional
information, call Scion Customer
Experience at (866) 70-SCION, or (866)
707-2466. You may also contact the
CDSP directly at (888) 300-6237. Failure
to use the CDSP may affect your rights
and remedies under California’s
“Lemon Laws.”
Important:You must use the
Dispute Settlement Program (or, in
California, the CDSP) before
seeking remedies through a court
action pursuant to the
Magnuson-Moss Warranty Act. You
may also be required to use the
Dispute Settlement Program or
CDSP before seeking remedies
under the “Lemon Laws” of your
state. Please see the
Owner’s
Warranty Rights Notification
booklet
for the requirements that apply to
your state.
This information about the Dispute
Settlement Programs is correct as of
the date of printing. However, the
programs may be changed without
notice. For the most current
information about the programs, call
Scion Customer Experience at (866)
70-SCION, or (866) 707-2466.
IF YOU NEED ASSISTANCE
WARRANTY
8

WARRANTY COVERAGES AT A GLANCE
WARRANTY
9

Who Is the Warrantor
Scion is the warrantor for these limited
warranties. Scion is a marque of Toyota
Motor Sales, U.S.A., Inc., 19001 South
Western Avenue, Torrance, California
90509-2991, a California corporation.
Which Vehicles Are Covered
These warranties apply to all 2012
model year xD vehicles registered and
normally operated in the United States,
U.S. territories and Canada. Warranty
coverage is automatically transferred at
no cost to subsequent vehicle owners.
Multiple Warranty Conditions
This booklet contains warranty terms
and conditions that may vary depending
on the part covered. A warranty for
specific parts or systems, such as the
Powertrain Warranty or Emission
Performance Warranty, is governed by
the coverage set forth in that warranty
as well as the General Warranty
Provisions.
When Warranty Begins
The warranty period begins on the
vehicle’s in-service date, which is the
first date the vehicle is either delivered
to an ultimate purchaser, leased, or
used as a company car or
demonstrator.
Repairs Made at No Charge
Repairs and adjustments covered by
these warranties are made at no
charge for parts and labor.
Parts Replacement
Any needed parts replacement will be
made using new or remanufactured
parts. The decision whether a part
should be repaired or replaced will be
made by the Authorized Servicing
Dealership and/or Scion. Parts
scheduled to be replaced as required
maintenance are warranted until their
first replacement only.
Authorized Servicing
Dealerships
For the purposes of these limited
warranties, an Authorized Servicing
Dealership is a Scion dealership or a
Toyota dealership.
Scion Authorized Parts and
Accessories
Scion Authorized Parts are any Scion
brand parts manufactured by or on
behalf of Scion or Toyota Motor
Corporation for use with Scion vehicles.
Scion Authorized Accessories are any
Scion brand accessories manufactured
by or on behalf of Scion or Toyota Motor
Corporation for use with Scion vehicles.
GENERAL WARRANTY PROVISIONS
WARRANTY
Your Warranties in Detail10